Cadillac SRX Complaints

3,266 consumer complaints on file.

#11323937May 9, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE TOUCH SCREEN DOES NOT WORK AT ALL. IT'S A SAFETY HAZARD AS YOU CANNOT CHANGE THE AC/HEAT/DEFROST ETC. I'VE TRIED DOING THE FACTORY RESET AND THAT DOES NOT FIX THE RADIO PROBLEM EITHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323677May 7, 2020
EXTERIOR LIGHTING
BOTH HID HEADLAMPS ARE TOO DIM TO SAFELY DRIVE THE VEHICLE AT NIGHT. REPLACED AND WAS NO IMPROVEMENT. CADILLAC WILL NOT REIMBURSE FOR ENTIRE COST. $800 DOES NOT COVER HID LAMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323686May 7, 2020
EXTERIOR LIGHTING
RECEIVED A SAFETY NOTICE FROM CADILLAC AS PART OF CLASS ACTION LAWSUIT. HEADLIGHTS MAY BE SUBJECT TO DIMMING AND/OR COMPLETE LOSS OF THE HEADLIGHTS DUE TO CORROSION FROM MOISTURE WITHIN THE SEALED HEADLIGHT UNIT. TOOK MY 2015 SRX IN FOR SERVICE AND THEY SAID THE HEADLIGHTS NEED IMMEDIATE ATTENTION. BECAUSE THIS IS NOT A RECALL IT IS UP TO THE INDIVIDUAL TO PAY FOR THE REPAIR AND THEN SEEK REIMBURSEMENT FROM CADILLAC. DUE TO THE EXTREME SAFETY CONCERNS,LOSS OF HEADLIGHTS AND POTENTIAL FOR A NIGHTTIME CRASH WITH RESULTING INJURY OR DEATH, I'M ASKING YOU TO INVESTIGATE THIS FOR A POTENTIAL RECALL. BECAUSE THE UNIT IS SEALED, I CAN'T PROVIDE PHOTOS THAT SUPPORT MY CLAIM THAT MOISTURE HAS BUILT UP INSIDE (BEHIND) THE HEADLIGHTS. THIS HAS BEEN A KNOWN PROBLEM FOR OVER A YEAR AND MAY HAVE RESULTED IN CRASHES AND INJURIES THAT ARE UNKNOWN TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323780May 7, 2020
STRUCTURE:BODY
WATER LEAKS THROUGH FRONT DRIVER SEAL TUBES. WHEN STATIONARY THE FLOOR GETS FLOODED WITH WATER. BEING LEAKING AS LONG AS I HAVE HAD THE CAR 2016 AUGUST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323534May 6, 2020
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE SO DIM YOU CAN'T SEE AT NIGHT. ALREADY PUT IN NEW BULBS. WE JUST BOUGHT THE CAR ON 5/5/2020. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323370May 5, 2020
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING WITH THE AIR CONDITION ACTIVATED, THE WINDOWS AND THE WINDSHIELD BECAME FOGGY. ADDITIONALLY, WHILE DRIVING IN INCLEMENT WEATHER, THE WINDSHIELD AND THE WINDOWS BECAME FOGGY. THE CONTACT MANUALLY WIPED THE WINDSHIELD TO DRIVE SAFELY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND TRANSFERRED THE CONTACT TO CLASSIC CHEVROLET BUICK GMC CADILLAC (8020 BROADWAY ST #9165, GALVESTON, TX 77554, (409)744-5711. THE CONTACT WAS INFORMED THAT THERE WAS AN AVAILABLE SOFTWARE UPDATE HOWEVER, A DIAGNOSTIC COST WOULD BE ASSESSED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323441May 5, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM, SEAT BELTS
I WAS PARKED IN MY DRIVEWAY AND OPENED THE DOOR AND FOUND ABOUT 3 INCHES OF WATER ON BOTH THE DRIVERS AND PASSENGER SIDE. I FELT THE SIDE PANELS, UNDER DASH, TOP OF DASH, HEADLINER, WINDOWS AND ALL WERE DRY. THE SEATS AND THE MIDDLE COLUMN COMPARTMENT FELT DAMP. I LOOKED ONLINE AND FOUND THERE WERE COMPLAINTS OF THE DRAIN TUBES LEAKING. AS THE WEEK WENT ON I NOTICED THE CAR WAS STARTING TO GET MOLD. IT GOT SO BAD I COULDN'T DRIVE THE CAR BECAUSE IT WAS MAKING ME ILL WITH BREATHING ISSUES. I TOOK IT TO THE DEALERSHIP AND TOLD HIM IT WAS LEAKING AND THAT I RESEARCHED A BIT AND FOUND THAT THEY HAD ISSUES WITH THE TUBES AND HE SAID THEY WOULD NEED TO KEEP IT OVERNIGHT AND WOULD CHECK IT AND LET ME KNOW. HE CALLS THE NEXT DAY AND SAYS IT LOOKS LIKE ITS COMING FROM THE ROOF THEY WOULD NEED TO TAKE OFF THE HEADLINER AND PERFORM A LEAK CHECK TO VERIFY IF THAT WAS THE CAUSE. HE GAVE ME ANOTHER ESTIMATE THAT WAS TO INCLUDE THE VERIFYING AND LEAK TEST AND REPLACING THE SEATBELTS AND FRONT RUG FOR $6000 AND SUGGESTS I START AN INSURANCE CLAIM.I TELL HIM TO NOT TAKE THE HEADLINER OFF AND I WOULD CHECK INTO THE INSURANCE . WHEN I PICK IT UP HE HANDS ME AN ESTIMATE THAT ENDS UP ALMOST $8000.00! THEY HAD MY CAR OVERNIGHT AND DID NOTHING AND CHARGED ME $300 FOR LABOR! I TRY TO TURN IT IN TO INSURANCE AND THEY REJECT IT BECAUSE HE TELLS THEM HE DIDN'T ACTUALLY VERIFY THE LEAK EVEN THOUGH HE CHARGED ME. SO I AM STUCK WITH! THATS A BIG SAFETY ISSUE! MY CAR IS ACTUALLY KILLING ME SITTING IN IT. I COULD NEVER REPLACE THE VEHICLE AT THE PRICE I ORIGINALLY PAID NOR CAN I SELL IT OR HOPE TO GET ANY VALUE FROM IT TO GET ANOTHER CAR. IT HAS ONLY 71,000 MILES ON IT. A $45000 CAR THAT IS BASICALLY WORTHLESS NOW! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323281May 4, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ARE DIM AT NIGHT AND ALMOST TRANSLUCENT DURING THE DAY. I UNDERSTAND THAT THERE IS NO RECALL AT THIS TIME BUT THE HEADLIGHTS ARE A SAFETY ISSUE. NOT ONLY IT IS A SAFETY ISSUE IS A COSTLY ONE AT THAT WHICH THE OWNER HAS TO FOOT THE BILL WHICH IS BAD BUSINESS AND DECEIVING THE CADILLAC OWNERS. THIS SHOULD BE LOOKED INTO BECAUSE APPERANTLY I AM NOT THE ONLY ONE HAVING THIS ISSUE AND GM SHOULD MAKE GOOD ON THIS DEFECT AND SHOW PROPER CUSTOMER SERVICE TO ALL OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323024May 2, 2020
SERVICE BRAKES, EXTERIOR LIGHTING
ON LIGHTS THEY ARE VERY DIM, MAKEING IT A RIST TO DRIVE AT NIGHT, SAFTY. ON BRAKE MAKES A SQUEEL WHEN APPLYING, HAD IT IN TO SERVICE SEVERAL TIMES ,THEY SAY NOTHING IS WRONGWITH IT. CADALICS SHOULD NOT MAKE NOISE LIKE THAT MAKES POEPLE LOOK AT CAR LIKE SOMETHINGS WRONG WITH IT,WHICH IT IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323049May 2, 2020
EXTERIOR LIGHTING
THERE IS ALREADY A CLASS ACTION LAWSUIT REGARDING THE HEADLIGHTS FOGGING AND DIMMING WHILE DRIVING ON THIS MODEL VEHICLE. BOTH DRIVER SIDE AND PASSENGER SIDE LIGHTS FOG, WHICH CAUSES THE HEADLIGHTS TO BOTH DIM AND GO OUT CAUSING THOUSANDS OF DOLLARS WORTH OF REPAIR. I HAVE NOW HAD TO HAVE MINE REPLACED TWICE DUE TO FOGGING IN THE HEADLIGHT ASSEMBLY. THIS PROBLEM HAPPENS REGARDLESS OF BEING STATIONARY, PARKED, INDOORS OR OUTDOORS, DRIVING OR NOT. HOWEVER, THE CLASS ACTION WAS ONLY SETTLED FOR MICHIGAN AND FLORIDA - CADILLAC HAS ADMITTED THERE IS A PROBLEM, BUT WILL NOT FIX THE PROBLEM IN OTHER STATES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322843April 30, 2020
SEATS
MY DRIVERS SIDE SEAT BACK HAS A BURN WHOLE CAUSED BY SEAT HEATER WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322180April 24, 2020
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
I HAVE BEEN HAVING PROBLEMS WITH MY HEADLIGHTS FOR ABOUT 3 YEARS.MY HEADLIGHTS ARE SO DIM I HAVE REPLACED THE LOW BEAM BULBS 4TIMES. IT'S COST ME 100.00 EVERY TIME. I TOOK IT TO THE DEALERSHIP MORE THAN ONCE AND THEY SAID IT NEEDS NEW HEADLIGHTS, THE WHOLE ASSEMBLY. I CAN'T AFFORD IT. IT'S BECAUSE OF MOISTURE INSIDE THE HEADLIGHT GLASS. WELL AFTER COMPLAINING FOR 3 YEARS I FINALLY GOT A LETTER IN THE MAIL SAYING IT'S NOT A RECALL BUT DUE TO MOISTURE INSIDE THE HEADLIGHTS THEY NEED TO BE REPLACED AND THEY WILL REIMBURSE ME UP TO 800.00 FOR GETTING THEM FIXED. AND IT'S FOR 2010-2015 CADILLAC SRX. I'M ON DISABILITY AND I CAN'T AFFORD TO PAY FOR THEM AND WORRY ABOUT GETTING MY MONEY BACK. I CAN'T GO ANYWHERE AT NIGHT BECAUSE I ONLY HAVE BRIGHT LIGHTS AND I'VE HAD A FENDER BENDER 1TIME AND ALMOST HAD SEVERAL WRECKS BECAUSE THE OTHER CAR COULDN'T SEE ME. I'M IN DANGER EVERY TIME I HAVE TO GO SOMEWHERE AT NIGHT. WHY IS IT NOT A RECALL?AND HOW CAN I GET THEM FIXED.? I CAN'T GET ANYBODY TO HELP ME. THEY WOULDN'T FIX THEM EVEN WHEN IT WAS UNDER WARRANTY . I NEED HELP VERY BAD.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11321953April 22, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PURCHASED, THE CONTACT BECAME AWARE OF A FRACTURE TO THE ELECTRONIC CONTROL PANEL. RAMEY PRINCETON CHEVROLET (135 FAIRMONT DR, PRINCETON, WV 24740, (304) 425-2134) WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE FRACTURE WAS NORMAL WEAR AND TEAR. THE CONTACT WAS REFERRED TO THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER OFFERED TO PROVIDE A MINIMAL FINANCIAL ASSISTANCE TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE APPROXIMATE FAILURE MILEAGE WAS 51,248.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321833April 21, 2020
EXTERIOR LIGHTING
LIGHT RECALL DOESN'T COVER ENTIRE ORIGINAL LIGHT AND I NEED TO GET IT REPLACED (OUT OF POCKET EXPENSE TO BE $1204.64). . THE CAR DID NOT HAVE OVER 100,000 MILES ON IT WHEN IT SHOWED ISSUES. HISTORY REPLACEMENTS PROVE THE WHOLE LIGHT MUST BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321314April 16, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHT WAS INADEQUATE FOR NIGHT TIME DRIVING. THE VEHICLE WAS TAKEN TO PLAZA CADILLAC (8893 US-441, LEESBURG, FL 34788) WHERE THE PASSENGER'S SIDE HEADLIGHT WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321074April 14, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHT WAS NOT ADEQUATE FOR SAFE DRIVING. THE CONTACT STATED THAT IT WAS DIFFICULT TO SEE AT NIGHT WHILE DRIVING. HILTON HEAD CADILLAC (1090 FORDING ISLAND RD, BLUFFTON, SC 29910), WAS CONTACTED AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321117April 14, 2020
EXTERIOR LIGHTING
MY CERTIFIED 2015 CADILLAC SRX LEFT THE DEALERSHIP AS AN UNSAFE VEHICLE! THE HEADLIGHTS (OR LACK THEREOF) ARE BARELY VISIBLE AT NIGHT OR IN THE RAIN. WHILE USING THE HEADLIGHTS, THERE IS NOT MUCH DIFFERENCE WHEN THE SWITCH IS OFF OR WHEN IT IS ON. THIS HAS LED TO SEVERAL "CLOSE CALLS' WHILE DRIVING. IN RESEARCHING THIS PROBLEM, IT APPEARS THERE ARE TENS OF THOUSANDS OF 2010-15 SRX'S THAT HAVE UNSAFE HEADLIGHTS. BUT YET, NO RECALL. I AM WONDERING HOW MANY MORE COMPLAINTS IT WILL TAKE? THEN TO ADD THE TWO LAWSUITS, AND STILL NOTHING EXCEPT FOR A HALF-HEARTED LETTER FROM CADILLAC "OFFERING" TO REIMBURSE THE OUT-OF-POCKET EXPENSE TO FIX THE PROBLEM. IN REVIEW, I PURCHASED MY FIRST CADILLAC, EXPECTING A TOP OF THE LINE VEHICLE. IN RETURN, I NOW HAVE A VEHICLE THAT I CAN ONLY DRIVE DURING DAYLIGHT HOURS AND SUNNY WEATHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320663April 9, 2020
STRUCTURE:BODY, EXTERIOR LIGHTING
THE HEADLIGHTS COLLECT MOISTURE AND THEY ONLY WORK INTERMITTENTLY, THIS HAS BEEN GOING ON FOR OVER TWO YEARS AND I WAS NEVER NOTIFIED OF A RECALL, *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320156April 3, 2020
EXTERIOR LIGHTING
AT NIGHT THE HEADLIGHTS ARE SO DIM THAT IT'S VERY HARD TO SEE ANYTHING. THE HEADLIGHT ASSEMBLY HAS MOISTURE INSIDE OF IT AND IT MAKES IT HARD TO SEE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319668March 29, 2020
ENGINE
ENGINE LIGHT ON MOST OF THE TIME. TIMING BELT ISSUE ACCORDING TO TEST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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