Cadillac SRX Complaints

3,266 consumer complaints on file.

#11327628June 7, 2020
EXTERIOR LIGHTING
MY HEADLIGHTS DO NOT PROVIDE ENOUGH LIGHT TO BE SAFE. I CANNOT SEE WHEN THEY ARE ON THE LOW BEAM, AND OTHERS FLASH THEIR LIGHTS AT ME AS IF TO SAY THEY CAN'T SEE ME EITHER. I CAN SEE WELL WHEN THE HIGH BEAMS ARE ON, THEN ONCOMING TRAFFIC FLASHES THEY ARE TOO BRIGHT AND BLINDING THEM. I HAVE SEEN NUMEROUS REPORTS OF THIS ISSUE FOR THIS VEHICLE ON THE INTERNET. THIS IS NOT AN ISOLATED INCIDENT. I HAVE STOPPED DRIVING AT NIGHT DUE TO THE FACT I CAN NOT SEE. AFTER ALL THE COMPLAINTS THAT AVE BEEN FILE CADILLAC NEEDS TO ISSUE A RECALL, AND FIX THE PROBLEM. I HAVE HAD TO CHANGE MY LIFE STYLE BECAUSE OF THIS ISSUE. I GUESS IT IS GOING TO TAKE SOMEONE/SOMEONE'S GETTING KILLED BEFORE THIS ISSUE IS CORRECTED BY CADILLAC. THIS ISSUE WAS NOT DISCLOSED TO ME WHEN I BOUGHT THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327298June 4, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT MOISTURE ENTERED THE HEADLAMP WHICH CAUSED THE HEADLIGHTS TO SHINE DIM WHILE DRIVING AT NIGHT OR IN LOW LIGHT CONDITIONS. THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER WHERE THEY HAVE ACKNOWLEDGED A DEFECT WITH THE HEADLAMPS. THE CONTACT WAS PROVIDED A TIMELINE IN WHICH TO HAVE THE HEADLAMPS REPLACED OUT OF POCKET AND WOULD LATER BE REIMBURSED BY THE MANUFACTURER FOR THE REPLACEMENT OF THE HEADLAMPS. THE CONTACT TOOK THE VEHICLE TO SERVICE CHEVROLET CADILLAC (1212 AMBASSADOR CAFFERY PKWY, LAFAYETTE, LA 70506) WHERE THE VEHICLE WAS INSPECTED AND IT WAS CONFIRMED THAT THE HEADLAMPS WERE DEFECTIVE. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPLACEMENT HEADLAMPS NOT BEING AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327111June 3, 2020
ELECTRICAL SYSTEM
I HAD PURCHASED THE VEHICLE ON OR ABOUT JULY 2018 WITH THE MILEAGE BEING 91053. I DID NOT DRIVE AT NIGHT UNTIL ABOUT NOVEMBER 2018. I COULD NOT SEE WHERE I WAS GOING BECAUSE THE DRIVER SIDE LIGHT WAS SO DIM. I BOUGHT AND REPLACED BOTH FRONT LOW BEAM BULBS TO NO CHANGE IN SIGHT. FINALLY I RECEIVED A LETTER FROM CADILLAC ON APRIL 05, 2019 ABOUT REPLACING THE WHOLE UNIT SO I DID. THIS WAS ON APRIL 10 2019. EVERYTHING WAS WORKING FINE. ON 09\18\19 I HAD TO GET THE OIL CHANGED. I WENT TO JIFFY LUBE TO HAVE IT DONE. THE VEHICLE WAS WORKING FINE, SINCE I ONLY DROVE MAYBE ONCE OR TWICE A WEEK. THE LAST DAY I DROVE IT WAS 03\08\20. I WENT OUT TO RUN TO THE STORE THE NEXT DAY AND BOOM THE VEHICLE WOULD NOT START. THERE WAS NO JUICE IN THE BATTERY AT ALL. I BOUGHT A NEW BATTERY AND HAD IT INSTALLED ($200). AFTER JUST A COUPLE OF DAYS I HAD TO GET ANOTHER JUMP TO START IT. ON 03\12\20 I TOOK IT UP TO FIRESTONE AND THEY SAID IT WAS THE ALTERNATOR, SO I HAD THEM REPLACE IT AT $499.81. THIS DID NOT FIX THE PROBLEM. THE BATTERY WAS STILL BEING DRAINED. I TOOK THE VEHICLE UP TO CHURCHVILLE SERVICE CENTER (RECOMMENDED BY MY SON IN LAW) AND THEY REPLACED AN ACCESSORY SYSTEM RELAY. THIS ALSO DIDN'T FIX THE PROBLEM ($296.74) I TOOK IT BACK TO CHURCHVILLE AND HE REPLACED THE BODY CONTROL MODULE AND HAD IT REPROGRAMMED ($725.02) AND REPLACED THE BATTERY FOR POSSIBLE DEFECTED ($296.74). SO AFTER SPENDING $1818.31 THE VEHICLE IS STILL HAVING THE BATTERY LOSE POWER OVER ABOUT TWO DAYS. THERE IS A VERY BAD DEFECT IN ONE OF THE FOUR ELECTRICAL SYSTEMS AND IT CAN NOT BE FOUND. I NOW ONLY HAVE ABOUT 95,600 MILES. SO IN 2 YEARS I ONLY DROVE 4,547 MILES AND HAVING THIS MUCH ELECTRICAL PROBLEMS. YES THE CHURCHVILLE MECHANIC PULLED EVERY FUSE TO LOOK FOR ANY DRAW ON THE BATTERY WHEN HE REPLACED THE RELAY SWITCH. I LIVE IN A CONDO SO THE VEHICLE WAS PARKED IN OUR CONDO LOT AND THE VEHICLE WAS STATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326915June 2, 2020
EXTERIOR LIGHTING
SINCE PURCHASING CAR AS CERTIFIED USED FROM DEALERSHIP IN JANUARY 2020, THE OVERLY DIM LOW BEAMS HAVE BEEN AN ISSUE. CAN HARDLY SEE AT NIGHT, ESPECIALLY IN INCLEMENT WEATHER. I IMMEDIATELY FLAGGED THE PROBLEM, AND DEALERSHIP CHANGED OUT BULBS WHILE UNDER WARRANTY. THE PROBLEM CONTINUED. WELL, THE LOW VISIBILITY ULTIMATELY PARTICIPATED IN A RECENT RUN IN WITH A BEAR. CLEAR NIGHT, DRY ROADS, JUST DIMINISHED VISION. I JUST COULD NOT SEE THE MASSIVE, BLACK BODY OF THE ANIMAL CROSSING THE DARK ROAD. IT RESULTED IN $9000 PLUS IN DAMAGES. MIRACULOUSLY, I WAS NOT SERIOUSLY INJURED IN THE CRASH, AND INSURANCE COVERED THE CLAIM. NOW THAT IT HAS BEEN REPAIRED AND I AM BACK BEHIND THE WHEEL, I AM PETRIFIED TO HAVE A RE-OCCURRENCE. GM SHOULD RECALL PERTAINING VEHICLES AND SUCK UP THE COST TO INSTALL HID/LED HOUSING AND BULBS. IT IS UNCONSCIONABLE THAT, AFTER ALL THE COMPLAINTS AND CONCERNS ABOUT THIS KNOWN ISSUE, GM IS NOT APPROACHING THIS AS A VERY SERIOUS RISK TO SAFETY AND THAT LIVES MAY HAVE TO BE LOST BEFORE ACTION IS TAKEN. I WAS LUCKY, THE NEXT PERSON MAY NOT BE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11326821June 1, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HEADLIGHTS WERE VERY DIM AND FAILED TO PROJECT A HEADLIGHT BEAM ENOUGH FOR SAFE VEHICLE OPERATION. THE CONTACT STATED THAT ON ONE OCCASION WHILE DRIVING AT NIGHT WHILE MAKING A TURN, THE CONTACT ALMOST WENT OFF OF THE ROADWAY DUE TO INSUFFICIENT LIGHTING FROM THE HEADLIGHTS. THE VEHICLE WAS TAKEN TO VAL WARD CADILLAC, INC (12626 S TAMIAMI TRAIL, FORT MYERS, FL 33907) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO A MANUFACTURER'S DEFECT IN THE DESIGN OF THE HEADLIGHTS. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326670May 31, 2020
EXTERIOR LIGHTING
HEADLIGHTS ARE ALWAYS FULL OF MOISTURE/CONDENSATION ON THE INSIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326674May 31, 2020
EXTERIOR LIGHTING
THE DRIVER SIDE HEAD LIGHT IS SIGNIFICANTLY DIMMER THAN THE PASSENGER SIDE MAKING NIGHT TIME DRIVING ALMOST IMPOSSIBLE. WE REPLACED THE BULB WITH TOP OF THE LINE ONE, AND WHEN THAT DID FIX THE PROBLEM, WE RETURNED IT TO THE DEALERSHIP TO HAVE THEM SERVICE IT. WE PICKED THE CAR UP AFTER THEY ALSO REPLACED THE BULB BUT THEY SAID FOR US TO CALL A CADILLAC DEALERSHIP TO FURTHER HELP US. THE CADILLAC DEALERSHIP CONFIRMED THERE WAS A RECALL ON MY EXACT MODEL AND INFOR.ED US THAT WE SHOULD BE RECEIVING A LETTER IN THE MAIL WITH FURTHER INSTRUCTIONS, BUT WE AS OF TODAY, HAVE NOT RECEIVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326704May 31, 2020
SUSPENSION
THE SERVICE STABILITRAK LIGHT COMES ON FREQUENTLY, THE TRANSMISSION WILL FEEL LIKE IT IS NOT ENGAGING & @ TIMES THE CAR WILL HAVE PRE-IGNITION WHEN ATTEMPTING TO TURN OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326646May 30, 2020
EXTERIOR LIGHTING
MY HEADLIGHT HAS CONSTANT CONDENSATION CAUSING THE BULB TO BURN OUT. SUCH POOR VISIBILITY I WAS FORCED TO LOWER HEADLIGHTS AND DRIVE WITH BRIGHTS ON JUST TO SEE THE LINES ON THE ROAD. I DO EVERYTHING I CAN TO AVOID DRIVING AT NIGHT. MY SON WILL VISIT ME EVERY OTHER WEEK AND PUT A HAIR DRYER ON IT TO REMOVE THE MOISTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326350May 28, 2020
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS TO DIM. UNABLE TO SEE AT NIGHT. THIS IS A VEHICLE SAFETY ISSUE. ALMOST RAN A PEDESTRIAN OVER DUE TO NOT BEING ABLE TO SEE HIM CROSSING THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326146May 27, 2020
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
TLA* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE WAS STOPPED OUTSIDE OF THE GARAGE, WHEN HIS WIFE NOTICED A FLUID LEAK UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO BROGAN CADILLAC LOCATED AT 112 ROUTE 46 EAST, TOTOWA, NJ 07512, (973) 200-4515, WHERE IT WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE POWER STEERING HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THREE WEEKS LATER HIS WIFE BECAME AWARE OF ANOTHER LEAK UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED BACK TO DEALER AND THE CONTACT WAS INFORMED THAT THE POWER STEERING HOSE WAS NEEDED TO REPAIRED ONCE AGAIN. THE VEHICLE WAS REPAIRED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 11V595000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 83,695.*DT*JB*DT CONSUMER STATED ACCORDING TO THE CAMPAIGN IN 2010 VEHICLE SHOULD HAVE BEEN RECALLED, REPLACEMENT OF FAULTY HOSE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326196May 27, 2020
EXTERIOR LIGHTING
THE DAY I BOUGHT MY 2014 CADILLAC SRX ON THE DRIVE HOME IT GOT DARK AND MY LIGHTS CAME ON. I WAS IN TALLAHASSEE IN TRAFFIC SO I THOUGHT IT WAS JUST THE STREET LIGHTS THAT WERE MAKING THEM SEEM DIM. AS I CONTINUED HOME I WAS RUNNING THE LIGHTS ON HIGH WHEN I MET A CAR I PUT THEM ON LOW AND IT WAS LIKE I HAD NO LIGHTS AT ALL. WHEN I PURCHASED THE VEHICLE THIS WAS NEVER BROUGHT UP AND OF COURSE IT WAS TEST DRIVEN IN THE DAYLIGHT HOURS. I PURCHASED IT ON FEBRUARY 29, 2020, THE CARFAX CHECKED OUT GREAT, WITHOUT BEING AWARE THAT THIS WAS A PROBLEM AND I REALLY DO NOT THINK THE DEALER SHOULD HAVE SOLD THE VEHICLE IN THIS CONDITION. CADILLAC FINALLY SENT LETTERS TO OWNERS IN FLORIDA AND THE WEEK FOLLOWING MY PURCHASE MY MOTHER RECEIVED A LETTER REGARDING A CLASS ACTION SUIT ON THE HEADLIGHTS ON HER 2013 CADILLAC SRX THAT WAS TOTALED DURING HURRICANE MICHAEL ON OCTOBER 10, 2018. I CONTACTED OUR LOCAL DEALER AND WAS TOLD I COULD HAVE THE HEADLIGHTS REPLACED AT MY COST. THIS IS NOT FAIR THAT I HAVE TO PAY FOR SOMETHING THAT SHOULD HAVE BEEN A RECALL IN THE FIRST PLACE AND DURING THIS TIME A LOT OF PEOPLE DO NOT HAVE AN EXTRA $1700.00 LAYING AROUND BECAUSE THAT WAS THE QUOTE THAT I RECEIVED FROM THE DEALER. WITH ALL I HAVE FOUND IN MY RESEARCH AND EVEN A CLASS ACTION SUIT CADILLAC SHOULD BE REPLACING THE ASSEMBLY. I EVEN CONTACTED THE ADMINISTRATOR WITH CLASS ACTION SUIT AND WAS TOLD THAT MY VIN # WAS IN THE GROUP THAT WAS NOTIFIED EARLIER AND THAT DEADLINE HAD EXPIRED IN JUNE 2019 PRIOR TO MY PURCHASE BUT IT IS APPARENT THE WORK WAS NEVER DONE. THIS IS MY ONLY VEHICLE AND I CAN NOT AFFORD TO REPLACE IT. IF I HAVE TO DRIVE AT NIGHT MY ONLY OPTION IS TO USE MY HIGH BEAMS WHICH IS A DANGER TO OTHER VEHICLES ON THE ROAD. I ASK YOU TO PLEASE LOOK AT THIS SITUATION AND FORCE GM CADILLAC TO ISSUE A RECALL ON THESE VEHICLES BECAUSE IT SHOULD HAVE BEEN DONE A LONG TIME AGO. *BF *TR *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326197May 27, 2020
EXTERIOR LIGHTING
HEADLIGHTS, PARTICULARLY LOW BEAMS, HAVE BECOME VERY DIM OVER TIME. HEADLIGHT COVERS ARE NOT CLOUDED. NECESSARY TO DRIVE WITH HIGH BEAMS DURING NIGHTTIME HOURS. *BF CONSUMER STATED HEADLIGHTS WERE REPLACED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325934May 26, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ARE SO DIM IT MAKES IT UNSAFE TO DRIVE AT NIGHT WITHOUT THE HIGH BEAMS ON. I HAVE COMPLAINED AND COMPLAINED ABOUT THIS. IT IS A MANUFACTURED DEFECT BUT THEY WANT 1500.00 TO FIX IT!*TR*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325856May 25, 2020
EXTERIOR LIGHTING
LIKE SO MANY OTHERS MY EXTERIOR HEADLIGHTS ARE SO DIM I FEEL IT A DANGER TO DRIVE AR NIGHT OR JUST DARK PLACES. I AM REPORTING THIS TO MY STATE AND IF THE MANUFACTURER DOES NOT PAY TO FIX THIS PROBLEM I AM WITH THE GROUP WHO WANTS A CLASS ACTION SUIT. I WARN EVERY ONE I KNOW NOT TO PURCHASE A CADILLAC BECAUSE THEY DON'T STAND BEHIND THEIR PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325297May 20, 2020
ENGINE
MY CAR HAD BEEN STALLING, OR "JERKING" WHEN A ACCELERATING FOR A WEEK OR SO BEFORE THE FOLLOWING INCIDENT, BUT DUE TO THE SHELTER IN PLACE ORDINANCE, L PUT OFF TAKING IT TO A MECHANIC. HOWEVER, MY CAR FINALLY SHUT OFF AT A STOP LIGHT, CAUSING A DISTRACTED DRIVER TO NEARLY REAR END ME. A FRIENDLY DRIVER ASSISTED ME WITH PUSHING IT (TRAVELING NORTH ON MANNHEIM RD IN HILLSIDE) TO AN AMOCO STATION. I CALLED ONSTAR INITIALLY TO GET IT TOWED, BUT SINCE MY FATHER IS A RETIRED MECHANIC, L CALLED HIM. HE WAS ABLE TO START IT AND DROVE IT TO THEIR HOME JUST A COUPLE MILES FROM THAT LOCATION. HE CHECKED WITH A FELLOW/WORKING MECHANIC AND HE THOUGHT THE PROBLEM WAS A AIR FLOW SENSOR. THAT PART WAS REPLACED A COUPLE DAYS LATER. I DROVE THE CAR TO RUN SEVERAL ERRANDS AND AS L WAS LEAVING THE GROCERY STORE ON ST. CHARLES RD IN BERKELEY, HEADED EAST, THE SAME THING HAPPENED. AGAIN, MY FATHER MET ME AT THE LOCATION, GOT IT TO START AND DROVE IT TO A WORKING MECHANIC. AFTER PLACING IT ON A MACHINE FOR REVIEW, THE MECHANIC STATED THAT IT APPEARED TO BE THE CATALYTIC CONVERTER AS HE DIDN'T SEE ANYTHING ELSE WRONG. I WAS CHECKING ONLINE FOR PRICING BEFORE AGREEING TO REPAIRS ONLY TO DISCOVER THAT THERE WAS A RECALL ON THE SAME MAKE/MODEL FOR HESITATION IN ACCELERATION, DUE TO THE CATALYTIC CONVERTER. NOW, I'M WONDERING IF THERE'S A FAULTY CONVERTER ISSUE ON MY END, AND I'D LIKE THIS TO BE INVESTIGATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325188May 19, 2020
EXTERIOR LIGHTING
THE PROBLEM IS THAT 2010-2015 CADILLAC SRX HEADLIGHTS CAN EVENTUALLY DIM OR BURN OUT WHEN MOISTURE BECOMES TRAPPED IN THEM DUE TO FAULTY SEALS. THIS SEVERELY LIMITS VISIBLE DISTANCE AT NIGHT AND IS VERY DANGEROUS ON TYPICAL TEXAS WINDY ROADS ESPECIALLY IF THEY LACK STREET LIGHTS. SEVERAL STATES, INCLUDING CALIFORNIA AND FLORIDA, HAVE CLASS ACTION LAWSUITS AGAINST CADILLAC FOR THIS PROBLEM. CADILLAC RECOGNIZES THE PROBLEM, BUT WILL NOT ISSUE A RECALL. INSTEAD, AS A 2012 CADILLAC SRX CUSTOMER, I RECEIVED A LETTER IN FEBRUARY NOTIFYING ME THAT THE EXPENSE OF REPLACING THE HEADLIGHTS WOULD BE REIMBURSED IF I GOT THE WORK DONE AND RETURNED THE CLAIM FORM WITH SUPPORTING DOCUMENTATION BY 5/28/2020. I HAD THE WORK DONE ON 5/15 AT A COST OF $1,261.15 AND MAILED MY PAPERWORK FOR REIMBURSEMENT. I HAVE SEVERAL CONCERNS. FIRST, DIM HEADLIGHTS ARE A VERY DANGEROUS SITUATION IN MANY CIRCUMSTANCES.FREQUENTLY, I USED MY BRIGHTS TO SEE A SHORT DISTANCE. THIS COULD BLIND ONCOMING DRIVERS AND CAUSE INJURY TO THEM AS WELL AS CADILLAC CUSTOMERS. SHOCKED THE CAR PASSES STATE INSPECTION, IT IS THAT BAD. RECENTLY I STAYED OVERNIGHT IN A HOTEL IN MISSOURI RATHER THAN DRIVE AT NIGHT THROUGH OKLAHOMA ON DARK, WINDY HIGHWAY 69 BACK HOME TO COLLIN COUNTY. SECOND, CADILLAC NEVER ISSUED A RECALL. A RECALL WOULD NOT REQUIRE AN UPFRONT CUSTOMER CASH OUTLAY. FINALLY, I HAVE READ THAT THE HEADLIGHTS ARE BEING REPLACED WITH PARTS THAT HAVE THE SAME MOISTURE SUSCEPTIBILITY, SO THE DIM HEADLIGHTS PROBLEM CAN EVENTUALLY RETURN. I THINK THIS ISSUE SHOULD BE RESOLVED WITH AN IMMEDIATE RECALL, WITH DEFECT FREE PARTS AND WITH NO CUSTOMER CASH OUTLAY, JUST LIKE ANY OTHER CAR SAFETY RECALL. IN THE EVENT THE PARTS CANNOT BE SOURCED, CADILLAC SHOULD PROVIDE A COMPARABLE REPLACEMENT LOANER VEHICLE AT NO COST TO THE CUSTOMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324791May 16, 2020
EXTERIOR LIGHTING
HEADLIGHTS CONSTANTLY FOGGY ON INSIDE. BULB BRIGHTNESS INADEQUATE FOR NIGHT TIME DRIVING. DANGEROUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324640May 15, 2020
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING 35 MPH, THE THAT BEAM PROJECTED FROM THE HEADLAMPS WERE INSUFFICIENT TO ILLUMINATE THE ROADWAY, WHICH MADE IT DIFFICULT TO SAFELY OPERATE THE VEHICLE AFTER DARK OR IN LOW LIGHT CONDITIONS. THE VEHICLE WAS TAKEN TO CADILLAC OF MEMPHIS LOCATED AT 5433 POPLAR AVE MEMPHIS, TN 38119, WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT INFORMED THAT THE HEADLAMP ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 58,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324219May 12, 2020
EXTERIOR LIGHTING
I JUST BOUGHT THIS 2013 CADILLAC SRX LUXURY USED FROM A CAR LOT IN MADISON WI. ON OUR WAY HOME TO BARABOO WI THE HEADLIGHTS TURNED ON CAUSE IT WAS GETTING DARK. I COULDN'T TELL IF THE LIGHTS WERE ON OR NOT. TO TEST TO SEE IF THE HEADLIGHTS WORKED PROPERLY I WAITED UNTIL IT WAS DARK AND I DROVE A HALF MILE. AS ALL THE OTHER OWNERS OF THIS MODEL THE LOW BEAMS ARE NOT BRIGHT ENOUGH FOR NIGHT DRIVING. I COULD NOT SEE WHAT SEEMS TO BE A FEW FEET IN FRONT OF ME. I COULD NOT SEE THE SIDES OF THE ROAD AT ALL. THIS IS A MAJOR SAFETY ISSUE. I HAD TO PURCHASE A CAR BECAUSE A DEER RAN IN FRONT OF MY OLD ONE. THE INSURANCE COMPANY TOTALED MY CAR. I COULD NOT IMAGINE TRYING TO DRIVE THE SAME DARK HIGHWAY ON MY WAY HOME FROM WORK WITH THESE LOW BEAMS. THERE ARE DEER EVERYWHERE IN WI. THERE IS A CLASS ACTION LAWSUIT AGAINST GM IN REGARDS TO THIS PROBLEM. I WOULD LIKE TO SEE A RECALL OR A FIX TO BE AVAILABLE THAT WOULD CORRECT THIS DANGEROUS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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