Buick Lucerne Complaints

943 consumer complaints on file.

#10317499March 7, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, INTERIOR LIGHTING, EQUIPMENT:ELECTRICAL
I HAVE AN 08 BUICK LUCERNE CXL UNDER WARRANTY. AT TIMES THE INSTRUMENT PANEL LIGHTS ARE SO DIM YOU CANNOT READ THE PANEL WHEN THE SUN SHINES ON THEM A BIT. I TOOK IT TO DEALER AND THEY REPLACED PANEL LIGHT. NO HELP. THEY SAID BUICK WILL NOT HELP THEM. TOOK IT BACK AND EXPLAINED PROBLEM AND THEY SAID YES, YOU AND A THOUSAND OTHERS. I CONTACTED BUICK DIVISION AND THEY FILE MY EMAIL AND GIVE ME A LONG NUMBER. DEALER AGREES IT IS A SAFETY PROBLEM. WHEN DRIVING IN MOUNTAINS I WANT TO KNOW MY SPEED, GEAR I'M IN ETC. IT DON'T HAPPEN ALL THE TIME SO I AM SURE THERE IS A SIMPLE FIX. A SWITCH OR COMPUTER OR SOMETHING SIMILIAR. THANKYOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316860March 4, 2010
VEHICLE SPEED CONTROL
I PULLED UP TO THE BACK OF THE BUILDING WHERE I WORK TO PARK. AS I TOOK MY FOOT OFF THE ACCELERATOR TO BRAKE, THE CAR SHOT FORWARD OUT OF CONTROL. PUTTING BRAKES TO THE FLOOR DID NOT STOP IT. THE BUILDING STOPPED IT. WHEN I BACKED AWAY, THE CAR SHOT BACKWARD OUT OF CONTROL AND STOPPED WHEN IT HIT A STORAGE UNIT. THE LOCAL BUICK DEALER CONDUCTED A THOROUGH INSPECTION OF THE 2006 BUICK LUCERNE AND COULD NOT FIND OUT WHAT CAUSED THE ACCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10311418February 17, 2010
VEHICLE SPEED CONTROL
MY WIFE WAS STOPPED WAITING FOR A CAR TO LEAVE A PARKING SPOT. SHE HAD HER FOOT ON THE BRAKE READY TO PUT IT IN PARK. THE CAR SUDDENLY SURGED FORWARD AND SHE COULD NOT STOP IT WITH BOTH FEET ON THE BRAKE. SHE HIT A BUILDING AND 3 VEHICLES BEFORE SHE WAS STOPPED BY THE 3RD VEHICLE. SHE WAS HEADED FOR ANOTHER PART OF THE BUILDING WHEN SHE STOPPED. THE AIR BAGS DID NOT DEPLOY.THERE WAS LESS THAN 600 MILES ON THE CAR. FORTUNATELY NO WAS INJURED BADLY. MY WIFE HAS DRIVEN 31 YEARS WITHOUT AN ACCIDENT. THIS WAS NOT HER FAULT. SOMEONE COULD HAVE EASILY HAVE BEEN KILLED IF IT HAPPENED ON THE STREET. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10304101February 3, 2010
FUEL SYSTEM, GASOLINE
BEGAN HAVING SEVERE HEADACHES,DISORIENTED,SUDDEN ONSET SLEEPINESS. LACK OF JUDGMENT WHEN RIDING OVER AN HOUR IN VEHICLE. MDS SAID HAVE IT CHECKED FOR CO BUT GM BUICK COULD NOT FIND A PROBLEM, WE TOOK TO DEALER SEVERAL TIMES. HAZMAT PERSON FOR STATE OF VA. CALIBRATED AND LET US USE HIS TESTING EQUIPMENT,WITH FINDINGS POSITIVE FOR CO=70.TRADE ASSIST WAS NEGOTIATED BUT GM STATED NO CO FOUND. NEED SENSOR INSTALLED IN VEHICLES OR EQUIPMENT TO CHECK FOR THIS INTERIOR DEADLY GAS PROBLEM AVAILABLE AT DEALERSHIPS TO CHECK FOR THIS PROBLEM. I STOPPED RIDING IN VEHICLE 7/2009. TRADE IN/NEW VEHICLE PICKED UP 1/15/10.GM HAD BEEN NOTIFIED OF PROBLEM 4/09. NO CORRECTIONS MADE TO VEHICLE. WE WERE TOLD TO RIDE WITH THE WINDOWS ROLLED DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302632January 27, 2010
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL-THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT THE HEAD RESTRAINTS WERE IMPROPERLY SHAPED. THEY LEANED SO FAR FORWARD THAT HE COULD NOT SIT COMFORTABLY IN HIS SEAT AND WAS HIT IN THE BACK OF THE HEAD WHEN HE TRIED TO SIT BACK IN THE SEAT. WHEN HE TOOK THE VEHICLE TO THE DEALERSHIP, THE DEALER SWITCHED THE DRIVER AND PASSENGER HEAD RESTS. HE CALLED THE MANUFACTURER WHO TOOK A COMPLAINT BUT OFFERED NO FURTHER ASSISTANCE TO-DATE. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT MILEAGE WAS APPROXIMATELY 400. THE FAILURE MILEAGE WAS 40-BK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299967January 16, 2010
INTERIOR LIGHTING, ELECTRICAL SYSTEM
RE: 2007 BUICK LUCERNE. IN DAYLIGHT DRIVING THE INSTRUMENT CLUSTER IS NOT VISIBLE. VERY HARD TO READ ODOMETER OR GAS GAUGE, HAVE CONTACTED DEALERS WITH NO SUCCESS IN SOLVING PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298690January 8, 2010
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2008 BUICK LUCERNE. WHILE DRIVING 20 MPH HIS VEHICLE SHUT OFF AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS REPAIRED AT NO COST TO THE OWNER. THE FAILURE MILEAGE 13,600. UPDATED 1/28/10 *CN THE CONSUMER STATED UPON ENTERING A HIGHWAY FROM AN ENTRANCE RAMP, AS HE TRIED TO MERGE WITH TRAFFIC, HE DISCOVERED HE WAS UNABLE TO ACCELERATE AND COMPLETELY LOST POWER WITHOUT ANY WARNING OR LIGHTS ON THE DASH. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE FUEL PUMP MODULE WAS REPLACED. THE CONSUMER STATED THE VEHICLE WAS REPAIRED IN A TIMELY FASHION. UPDATED 02/03/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296606December 21, 2009
WHEELS
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. WHILE PARKED, HE NOTICED THE "CHECK RIGHT FRONT TIRE" WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. AFTER INSERTING AIR INTO THE TIRE THE WARNING INDICATOR TURNED OFF. THE VEHICLE WAS TAKEN TO A TIRE SHOP ON TWO SEPARATE OCCASIONS FOR THE IDENTICAL FAILURES. THE TECHNICIAN STATED THE FAILURE WAS CONTRIBUTED TO THE ALUMINUM CHROME WHEELS EQUIPPED ON THE VEHICLE. THE ALUMINUM CHROME WAS PEELING FROM THE WHEEL WHILE CAUSING GRADUAL AIR PRESSURE LOSS IN THE TIRE. THE FRONT PASSENGER WHEEL WAS REPLACED. THE FRONT DRIVER WHEEL EXHIBITED THE IDENTICAL DEFECT. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295672December 14, 2009
VISIBILITY, EQUIPMENT
WHEN DRIVING IN THE RAIN MY BUICK LUCERNE'S EXTERIOR DRIVER-SIDE REAR VIEW MIRROR IS USELESS DUE TO THE WASH OF WATER STREAMING ACROSS THE DRIVER'S SIDE WINDOW. IT IS IMPOSSIBLE TO SEE TRAFFIC IN THE LEFT LANE AND IN ORDER TO CHANGE LANES I MUST RELY ON THE INTERIOR REAR VIEW MIRROR. THIS LOSS OF VISIBILITY OCCURS WHETHER OR NOT THERE IS A WIND CONDITION, BUT IT IS MOST DANGEROUS ON THE HIGHWAY AT HIGHWAY SPEEDS WITH WINDSHIELD WIPERS PUSHING WATER TOWARD THE DRIVER SIDE WINDOW. I HAVE HAD A COUPLE OF NEAR MISSES DURING DAYLIGHT DRIVING CONDITIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294305December 2, 2009
STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
HOOD SUPPORT WORKS INCORRECTLY, HAD TO OPEN BUT EASY TO CLOSE. WITH WIND HOOD CAN CLOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290992November 4, 2009
STEERING
A PUDDLE APPEARED IN THE DRIVEWAY WHERE THE 2006 BUICK LUCERNE IS PARKED. THE PUDDLE LOOKED LIKE POWER STEERING FLUID AND AFTER GETTING UNDER THE CAR, A POWER STEERING LEAK WAS DETECTED. I SEARCHED ON THE NHTSA WEBSITE AND FOUND THAT THERE WAS A RECALL ON THE 2006 BUICK LUCERNE WITH A V8 ENGINE WHICH SAID THAT THE POWER STEERING HOSE CONNECTORS WERE IMPROPERLY INSTALLED WHICH WOULD CAUSE A LEAK. I CALLED BUICK ABOUT THIS AND THEY SAID THAT MY CAR WAS NOT PART OF THIS RECALL EVEN THOUGH IT MEETS THE YEAR, MAKE, AND MODEL REQUIREMENTS AND HAS THE EXACT SAME PROBLEM THE RECALL IS FOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290149October 28, 2009
STEERING
TL*THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH IN SEVERE RAINY WEATHER CONDITIONS. SUDDENLY, THE STEERING WHEEL LOCKED WITHOUT WARNING. THE DRIVER EXERTED GREATER EFFORT TO TURN THE STEERING WHEEL. THE SPEED WAS REDUCED AND THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD WITH CAUTION. THE GEAR SHIFT WAS PLACED INTO " NEUTRAL" POSITION AND THEN TO THE "DRIVE" POSITION. THE VEHICLE WAS ABLE TO RESUME NORMAL OPERATION. WHENEVER THE VEHICLE WAS IN OPERATION IN RAINY WEATHER CONDITIONS THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE FAILURE WAS CONTRIBUTED TO THE WATER SEEPAGE TO THE STEERING SERPENTINE BELT. THE VEHICLE HAS NOT BEEN REPAIRED FOR THE MALFUNCTION. THE CONTACT HAD CONCERNS OF THE SAFETY RISK INVOLVED. THE FAILURE MILEAGE WAS 16,000 AND THE CURRENT MILEAGE WAS 17,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286654October 7, 2009
AIR BAGS:FRONTAL
I WAS DRIVING MY BUICK LUCERNE AND WAS TRAVELING ABOUT 80 MPH WHEN I HIT THE CAR IN FRONT OF ME I WAS GOING 70 MPH AS PER GM THE AIR BAG DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10286666October 7, 2009
AIR BAGS
TL * THE CONTACT OWNS A 2007 BUICK LUCERNE. WHILE DRIVING BETWEEN 73-80 MPH HE REAR-ENDED ANOTHER VEHICLE, AND NONE OF THE AIR BAGS DEPLOYED. AN AMBULANCE TRANSPORTED HIM TO A HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOCAL REPAIR FACILITY FOR INSPECTION. THE MANUFACTURER WAS NOTIFIED BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE AND CURRENT MILEAGES WERE 21,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10280416August 14, 2009
AIR BAGS, VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE PARKING THE VEHICLE WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE SURGED FORWARD AND DAMAGED THE FRONT END WHEN IT CRASHED. THE AIR BAGS FAILED TO DEPLOY, BUT THERE WERE NO INJURIES. THE CONTACT REFUSES TO DRIVE THE VEHICLE IN THIS CONDITION. HE TOOK THE VEHICLE TO THE DEALER AND THEY WILL TEST DRIVE IT THE NEXT FEW DAYS. THE FAILURE MILEAGE WAS 4,500.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10278553July 28, 2009
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. WHILE ATTEMPTING TO CHANGE THE FRONT DRIVER'S SIDE TIRE, THE JACK THAT WAS SUPPORTING THE VEHICLE SUDDENLY BENT AND SPLIT INTO PIECES. THE VEHICLE SLAMMED DOWN TO THE GROUND. THERE WERE NO INJURIES. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 11,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273469June 10, 2009
STEERING, AIR BAGS
TL*THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE CHECK AIR BAG LIGHT ILLUMINATED WHILE DRIVING 15 MPH. SHE TOOK THE VEHICLE TO THE MECHANIC AND WAS INFORMED THAT IT WAS A COMMON ISSUE. SHE WAS ADVISED TO HAVE THE DEALER MAKE THE REPAIRS. THE DEALER STATED THAT THERE WAS AN ISSUE WITH ONE OF THE COMPUTERS IN THE VEHICLE THAT COULD PREVENT THE AIR BAGS FROM DEPLOYING IN THE EVENT OF A CRASH. DURING THIS TIME, THE CONTACT HEARD A VERY LOUD CLUNKING NOISE COMING FROM THE STEERING COMPONENT. THE VEHICLE WAS TAKEN TO A DEALER AND THEY STATED THAT THEY COULD NOT REPAIR THE VEHICLE SINCE IT WAS OUT OF WARRANTY. THE CONTACT BELIEVES THAT THIS IS A MANUFACTURER DEFECT, BUT THE MANUFACTURER IS REFUSING RESPONSIBILITY. THE FAILURE MILEAGE WAS 45,000 AND CURRENT MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267449May 1, 2009
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE BRAKES ON HIS VEHICLE VIBRATE SEVERELY AND CONTINUE TO FAIL. WHENEVER HE IS DRIVING AND COMING TO A STOP, THE BRAKES VIBRATE AND SHIMMY. AS A RESULT, THE CONTACT LOSES CONTROL OF THE VEHICLE AND IT VEERS ACROSS THE ROAD. THE DEALER HAS REPAIRED THE VEHICLE TWICE, BUT THE FAILURE STILL PERSISTS. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266554April 23, 2009
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
RECENTLY NOTICED WHEN BRAKES ARE APPLIED THAT THE PEDAL WILL SLOWLY SINK TO THE FLOOR CAUSING MY FOOT TO BE PRESSING THE GAS PEDAL AT THE SAME TIME. AT A STOP LIGHT IT CAUSES THE ANTI BRAKES TO COME ON AND TO PROCEED THROUGH THE STOP LIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265935April 18, 2009
ENGINE AND ENGINE COOLING, SEAT BELTS, EQUIPMENT:MECHANICAL, EQUIPMENT:OTHER:LABELS
BOUGHT CAR 6/2/08 WITH 6000 MILES ON ODOMETER. IMMEDIATELY NOTICED EXTREME VIBRATION THROUGHOUT VEHICLE WHILE DRIVING ALSO IN PARK AT 1500 RPMS. DEALER IN CONSORT WITH GM ATTEMPTED TO FIX; COULD NOT DO IT. DEALER ALLEGES "VEHICLE WORKING AS DESIGNED". APPARENTLY DESIGNED TO VIBRATE. MY CONCERN IS THAT THE PROBLEM IS IN THE ENGINE - NOT IN SUSPENSION OR TIRES, ETC. WITH VIBRATION COMES INORDINATE WEAR AND POSSIBLE FAILURE WHILE DRIVING POSSIBLY CAUSING AN ACCIDENT WITH INJURIES. ADDITIONALLY, THE FRONT SAFETY BELTS ARE DEFECTIVE IN THAT THEY DO NOT LOCK UP AND RESTRAIN THE UPPER TORSO AS DESIGNED. DEALER HAS REPLACED BOTH BELTS; HOWEVER, THEY STILL DO NOT WORK AS DESIGNED AND REQUIRED POSING A CLEAR AND PRESENT DANGER TO THE DRIVER AND PASSENGER IN THE FRONT SEATS. THERE HAS NOT BEEN AN INCIDENT AS YET; HOWEVER, THE POSSIBILITY OF ONE IS RATHER OBVIOUS AND GM THUS FAR HAS BEEN UNABLE TO RESOLVE THE ISSUE SAFELY AND SATISFACTORILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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