Buick Lucerne Complaints

943 consumer complaints on file.

#10383217February 18, 2011
LATCHES/LOCKS/LINKAGES
WHEN OPENING DRIVER'S DOOR THE HANDLE CAME APART IN MY HAND. I HAD MY MECHANIC PUT IT BACK TOGETHER. THIS HAS HAPPENED TWICE SO I AM REALLY AFRAID TO OPEN THIS DOOR. WILL BUICK REPLACE THIS DOOR HANDLE? UPDATED IVOQ 02/24/11 *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380953February 7, 2011
LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE REAR PASSENGER DOOR COULD NOT BE UNLOCKED FROM THE INSIDE OR OUTSIDE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO REPLACED THE DOOR LOCK. THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO REPLACED THE DOOR LOCK ASSEMBLY. THE FAILURE MILEAGE WAS 79,825 AND THE CURRENT MILEAGE WAS 80,082.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380663February 4, 2011
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
2006 BUICK LUCERNE. CONSUMER STATES THAT THE SERVICE AIRBAG LIGHT CAME ON. SHE STATES THAT THIS SHOULD BE UNDER A RECALL AND WOULD LIKE REIMBURSEMENT FOR THE COST OF REPAIR. *KB THE DEALER REPLACED THE DRIVER SIDE AIR BAG MODULE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380207February 4, 2011
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2006 BUICK LUCERNE. WHILE THE VEHICLE WAS PARKED IN THE CONTACTS DRIVEWAY, IT CAUGHT FIRE. THE VEHICLE WAS DESTROYED. WHEN THE FIRE DEPARTMENT ARRIVED, THEY FILED AN INCIDENT REPORT, WHICH CONCLUDED THAT THE BATTERY HAD CAUSED THE FIRE TO OCCUR. HE DETERMINED THAT A GOLD POST HAD PLACED A HOLE IN THE BATTERY, THAT SHOULD HAVE HAD A CAP ON IT. THE DEALER WAS NOTIFIED AND A REPORT WAS FILED. THE CURRENT AND FAILURE MILEAGE WAS 74,000. UPDATED 3/11/11 *CN THE CONSUMER STATED THE GOLD POST CREATED A HOLE IN THE UNDERSIDE OF THE HOOD. THE FIREMAN INDICATED A CAP SHOULD HAVE BEEN ON THE GOLD POST. UPDATED 04/27/11
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10378505January 24, 2011
VISIBILITY
NEW 2011 BUICK LUCERNE WAS DELIVERED WITH WINDSHIELD GLASS SEVERELY DISTORTING IN BOTTOM TWO INCHES CAUSING SAFETY HAZARD, INCLUDING NAUSEA WHEN DRIVING. OTHER CARS ON THE LOT WERE NOTED WITH THE SAME DEFECT. GM REPRESENTATIVE STATES THAT THE DEALER SERVICE MANAGER SAYS OTHER CARS HAVE IT, THEREFORE IT IS NOT UNSAFE AND WILL NOT BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376734January 14, 2011
ELECTRICAL SYSTEM, EQUIPMENT
I OWN A 2007 BUICK LUCERNE. SINCE I RETIRED THE CAR WOULD SIT IN THE GARAGE FOR A FEW DAYS WHEREUPON IT WOULD GO DEAD. I CALLED ONSTAR AND HAD THE CAR JUMP STARTED BUT IT KEPT HAPPENING. SO THE DEALER FINALLY TOOK IT IN AND TESTED THE DRAW. THEY FOUND A DEFECTIVE ONSTAR MODULE AND ANOTHER MODULE CONNECTED TO THE DOOR AND LIGHTS THAT WERE BAD. IT HAS BEEN FIXED AND SO FAR SO GOOD UNTIL TODAY WHEN I WAS DRIVING DOWN THE ROAD AND IT JUST STOPPED DEAD. SO I DO NOT KNOW THE OUTCOME OF THIS FAILURE YET. THE ONLY PROBLEM BEING IT IS NOW 2,000 MILES OUT OF WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374595January 5, 2011
SERVICE BRAKES, HYDRAULIC
2009 BUICK LUCERNE. CONSUMER WRITES IN REGARDING BRAKE ROTOR ISSUES *TGW THE CONSUMER STATED WHEN HE APPLIED THE BRAKE, THE FRONT OF THE VEHICLE SHUDDERED VIOLENTLY. THE NEXT DAY, THE VEHICLE WAS TAKEN TO THE DEALER. THE CONSUMER WAS INFORMED THE FRONT ROTORS WERE WARPED AND NEEDED TO BE RESURFACED AND THE FRONT PADS NEEDED TO BE REPLACED. THE CONSUMER STATED NOT LESS THAN A MONTH PRIOR, EVERYTHING CHECK OUT FINE AND NOW 536 MILES LATER THERE WAS A PROBLEM. THE DEALER STATED THE PROBLEM WAS DUE TO THE CONSUMER NOT DOWN SHIFTING PROPERLY WHILE DRIVING ON DOWN GRADES. THE CONSUMER SHARED THE INFORMATION WITH A NUMBER OF MECHANICS WHO INDICATED THE CAUSE OF THE PROBLEM WAS DUE TO WHATEVER PROCEDURES WERE APPLIED DURING THE TIRE ROTATION, SUCH AS IMPROPER CALIBRATION ETC. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373941January 3, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH AND APPLYING THE BRAKES WHEN THE VEHICLE EXHIBITED AN ABNORMAL THUMPING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE DEALER ADVISED THE CONTACT THAT THE REAR ROTORS WOULD NEED REPLACING. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 18,641 AND THE CURRENT MILEAGE WAS 19,512. UPDATED 03/02/11 *BF UPDATED 03/08/11*JB UPDATED 12/14/11 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373433December 30, 2010
SEATS:FRONT ASSEMBLY:POWER ADJUST
TL*THE CONTACT OWNS A 2010 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 65 MPH HE ADJUSTED THE DRIVER'S SEAT AND THE SEAT WENT BACK DOWN TO THE FLOOR. HE STATED THAT THE ELECTRICAL SEAT WILL NOT STAY WHERE IT WAS SET. THE VEHICLE WAS TAKEN TO THE DEALER ON FIVE OCCASIONS AND THEY CANNOT FIX THE PROBLEM. HE STATED THAT A REPRESENTATIVE FROM THE MANUFACTURER ADVISED HIM TO PURCHASE A PILLOW TO CORRECT THE FAILURE AND THEY WOULD PAY FOR IT. THE FAILURE HAD BEEN ON GOING SINCE SEPTEMBER 2010 WHEN HE PURCHASED THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 30 AND THE CURRENT MILEAGE WAS 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370928December 16, 2010
VISIBILITY:WINDSHIELD WIPER/WASHER
TL*THE CONTACT OWNS A 2008 BUICK LUCERNE CXL. THE CONTACT NOTICED THAT THE WINDSHIELD WASHER WAS INOPERABLE. THE DEALER WAS INFORMED AND ADVISED THE CONTACT TO LEAVE THE VEHICLE IN HIS GARAGE. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 16,000. UPDATED 03/25/11*LJ UPDATED 05/03/11*LJ THE CONSUMER STATED THE WINDSHIELD WIPER FLUID FREEZES AND THERE IS NO WAY TO PREVENT IT. UPDATED 08/05/11 UPDATED 09/19/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366370November 16, 2010
UNKNOWN OR OTHER
DASH CLUSTER IS VERY HARD TO READ DURING DAYLIGHT HOURS UNLESS BACKLIT BY LIGHT SENSOR ON THE DASH. DURING THE DAY THE DASH CLUSTER IS ALMOST IMPOSSIBLE TO SEE AND READ WITH OR WITHOUT SUN GLASSES. I HAVE TO TAKE MY EYES OFF OF THE ROAD FOR MORE THAN 2 SECONDS TO SEE MY SPEED, TACK, GAS GAUGE OR OTHER ACCESSORIES, WHICH TAKES MY CONCENTRATION AWAY FROM DRIVING AND COULD RESULT IN A SERIOUS ACCIDENT. I HAVE HAD THE CAR BACK TO THE DEALER SUSS PONTIAC TWICE. FIRST TIME THEY REPLACED THE ENTIRE CLUSTER. THE SECOND TIME WAS FOR THE SAME REASON. THE DASH CLUSTER CANNOT BE READ DURING DAYLIGHT HOURS. THE SECOND TIME BACK I WAS TOLD BY THE DEALER AND BUICK THERE WAS NOTHING THEY COULD DO ABOUT IT, THAT I WOULD HAVE TO PUT UP WITH THIS PROBLEM. THE DEALER ADMITTED THAT OTHERS HAVE ALSO COMPLAINED OF THIS EXACT SAME PROBLEM. IF I COVER THE LIGHT SENSOR ON TOP OF THE DASH, THEN THE NIGHT-TIME LIGHTS WILL COME ON AND I CAN SEE, BUT THIS DIMS THE RADIO SO THAT IT CAN'T BE READ. COVERING THE LIGHT SENSOR IS NOT A SOLUTION TO THIS PROBLEM. BUICK NEEDS TO MAKE THE FACE OF THE DASH CLUSTER ANY OTHER COLOR THAN DARK BLUE OR BACK LIGHT IT. THE SERVICE REQUEST NUMBER WITH BUICK WAS 71-849515366.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365818November 15, 2010
SUSPENSION:FRONT
REPEATED FAILURE OF FRONT STRUT BUSHINGS ON 2007 BUICK LUCERNE THE FIRST FAILURE OCCURRED AT ABOUT 25,000, THEN AGAIN AT 50,000 AND NOW IT IS FAILING AGAIN AT 70,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364188November 5, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2010 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 65 MPH WITH THE CRUISE CONTROL ENGAGED, THE CONTACT BEGAN TO DRIVE UPHILL. WHILE DRIVING UP THE HILL, THE VEHICLE SUDDENLY ACCELERATED BEYOND THE SPEED AT WHICH THE CRUISE CONTROL WAS SET. UPON REACHING THE TOP OF THE HILL, THE SPEED OF THE VEHICLE DROPPED BACK DOWN TO THE INTENDED SPEED. THE FAILURE OCCURRED INTERMITTENTLY SO THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON 3 OCCASIONS WHERE THE CONTACT WAS INFORMED THE VEHICLE WAS OPERATING AS NORMAL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,100 AND THE CURRENT MILEAGE WAS 6,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364005November 4, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2008 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 2 MPH WITH HER FOOT ON THE BRAKE PEDAL THE VEHICLE SURGED FORWARD, RESULTING IN A CRASH. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP BUT THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 13,800. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10363464November 1, 2010
WHEELS
THE TIRES CONTINUE TO LOSE AIR REQUIRING FREQUENT REFILLS. I AM TOLD THAT THE PROBLEM IS WITH THE WHEELS AND THAT I WILL HAVE TO BUY NEW ONES AT OVER TWO THOUSAND DOLLARS. CAUSES THE CAR TO STEER HARD AND WEAR ON THE TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360956October 17, 2010
ELECTRICAL SYSTEM
2006 BUICK LUCERNE, TRAVELING 70 MPH ON THE FREEWAY, ENGINE STOPS, DASH GIVES REDUCED ENGINE POWER CHECK THROTTLE AND THEN GIVES A CHECK TRACTION CONTROL WARNINGS, NO POWER STEERING OR BRAKES. ENGINE WILL NOT RESTART UNTIL BATTERY HAS BEEN DISCONNECTED TO RESET SYSTEM, PROBLEM APPEARS TO BE CAUSED BY A GROUNDING PROBLEM OR HIGH RESISTANCE CONNECTION SOME WHERE. NO ERROR CODES STORED. CAR HAS DONE THIS SO MANY TIMES I DO NOT FEEL SAFE DRIVING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360510October 14, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING 45 MPH WHEN COMING TO A STOP, THE VEHICLE SUDDENLY ACCELERATED. ON ONE OCCASION, WHEN THE CONTACT APPLIED THE BRAKE AND SHIFTED INTO DRIVE, THE VEHICLE SUDDENLY REVERSE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO COULD PROVIDE NO DIAGNOSTIC CODES BUT STATED THAT THE ENGINE WAS CAUSING THE PROBLEM. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000 AND THE CURRENT MILEAGE WAS 28,591.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353404September 1, 2010
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
I RECENTLY RENTED A BRAND NEW BUICK LUCERNE CAR FROM ENTERPRISE RENTALS. THE FOLLOWING DAY I WAS STANDING BY THE REAR OF THE CAR AND I SUSTAINED A PAINFUL BURN ON MY LEG FROM THE CHROME TAILPIPE. SECOND OR THIRD DEGREE BURN APPROX 3X3 CM. I AM VERY CONCERNED THAT A CHILD COULD GRAB ONTO THE TAILPIPE AND BE SEVERELY BURNED. I HAVE PHOTOS. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10350122August 17, 2010
TRACTION CONTROL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, FUEL SYSTEM, GASOLINE, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED WHEN REFUELING THE VEHICLE, GASOLINE WOULD SPEW BACK OUT FROM THE FILLER TUBE AND ONTO THE CONTACT. THE DEALER ADVISED THAT THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. IN ADDITION, THE FRONT DRIVER WINDOW WAS ABNORMALLY SLOW IN OPENING AND WOULD SQUEAK. THE DRIVER SEAT HAS NO PADDING AND WHEN EXITING THE VEHICLE, SHE WOULD HAVE TO TILT THE STEERING WHEEL UPWARD IN ORDER TO EXIT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 19,950. UPDATED 12/7/10 *CN THE CONSUMER ALSO STATED THE TRACTION LIGHT ILLUMINATED AND THE DOOR LOCKS HAD TO REPAIRED. UPDATED EVOQ 03/01/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348090August 9, 2010
ENGINE AND ENGINE COOLING
WHILE DRIVING THE CAR LOOSES ALL ENGINE POWER AND WILL JUST ROLL AND THIS CONTINUES FOR UP TO 2-10 SECONDS. YOU DO HAVE PS,PB AND ALL ELECTRIC ITEMS THE ENGINE JUST FALLS TO A IDLE.THEN THE ENGINE RACES FOR A FEW SECONDS WHEN IT RECOVERS. YOU HAVE NO IDEA THIS IS HAPPEN UNTIL YOU FELL THE CAR IS NOT POWERING. WE OWNED THE CAR SINCE NEW IN 06. THIS HAPPEN SEVERAL TIME WHEN THE CAR WAS NEW NOW 2.5 YEARS LATTER IT IS STARTING THIS AGAIN. BUICK HAS NOT BEEN ABLE TO FIX THIS ISSUE. MILAGE ON CAR IS 42,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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