Buick Lucerne Complaints

943 consumer complaints on file.

#10265937April 18, 2009
INTERIOR LIGHTING
DASH CLUSTER DISPLAY IS UNREADABLE DURING DAYLIGHT HOURS DEPRIVING THE DRIVER OF CRITICAL INFORMATION WHICH COULD PRESENT A SAFETY HAZARD, VIZ., SPEED, ENGINE TEMPERATURE, OIL PRESSURE, ETC. I NOTIFIED DEALER OF THIS PROBLEM A FEW TIMES AND THEY REPLACED THE CLUSTER; HOWEVER, THE REPLACEMENT WAS NO IMPROVEMENT. THE DASH IS STILL ILLEGIBLE DURING DAYLIGHT HOURS. I HAVE FOLLOWED UP WITH THE DEALER ON THIS DEFECT AND WAS TOLD THAT THERE WAS NO FIX FOR THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265910April 17, 2009
LATCHES/LOCKS/LINKAGES
DOOR STOPPERS DONT HOLD DOOR IN OR ON SMALL INCLINE CAUSES DOOR TO CLOSE ON LEG OR LEGS. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10264386April 7, 2009
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE HAS BEEN TOWED TO THE DEALER AT LEAST THREE TIMES, BUT THEY CANNOT DUPLICATE THE FAILURE. SHE HAS MAINTAINED REGULARLY SCHEDULED MAINTENANCE ON THE VEHICLE SINCE IT WAS PURCHASED. NO REPAIRS HAVE BEEN MADE AS OF YET. THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262375March 18, 2009
AIR BAGS
ON MARCH 11, THE ACCELERATOR STUCK ON MY MOTHER'S 2008 BUICK LUCERNE AND SHE JUMPED A RR TIE BARRIER AND CROSSED THE FRONT YARD AND HIT AN OAK TREE AT PERHAPS 30 MPH. SHE THINKS SHE TURNED OFF THE ENGINE IN ATTEMPT TO PREVENT VEHICLE FROM GOING DOWN A STEEP HILL AND INTO THE STREET. SHE'S NOT SURE SHE WAS WEARING A SEATBELT. AIRBAG DID NOT DEPLOY. SHE SUSTAINED SERIOUS INJURY TO HIP AND PELVIS. I DON'T KNOW IF AIRBAG SHOULD HAVE DEPLOYED OR IF IT WOULD HAVE SAVED HER FROM SERIOUS INJURY, BUT I WOULD LIKE AN INDEPENDENT PARTY INVESTIGATE THE BLACK BOX DATA TO SEE WHAT LIGHT COULD BE SHED. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10261553March 11, 2009
ELECTRICAL SYSTEM
I TOOK DELIVERY OF A 2008 BUICK LUCERNE.LAST YEAR. ALMOST IMMEDIATELY I HAD PROBLEMS. I PROCEEDED UNDER PA. LEMON LAW DUE TO ELECTRICAL ISSUES (ENGINE LIGHT INDICATING A PROBLEM) REPRESENTED BY COUNSEL. I WAS TOLD THE PROBLEM WAS FIXED AND SETTLED FOR A FLAT AMOUNT. SINCE THAT TIME I HAVE HAD ADDITIONAL ENGINE LIGHT ISSUES BUT THIS TIME IT HAS BEEN DIAGNOSED (AND DOCUMENTED) AS A PROBLEM COMPLETELY DIFFERENT THAN THAT WHICH OCCURRED PREVIOUSLY. THE ORIGINAL PROBLEM WAS WELL IN EXCESS OF FIVE TIMES AND CLOSE TO 30 DAYS DOWN TIME. THIS NEW PROBLEM IS NOW ON ITS SECOND OCCURRENCE AND NOW I AM IN RENTAL CAR. I HAVE INFORMED GM AND THE DEALER THAT THIS VEHICLE IS AN ACCIDENT WAITING TO HAPPEN. IT IS A POTENTIAL DEATH TRAP. THE DEALER FINALLY ADMITS TODAY THAT THIS VEHICLE IS DEFECTIVE. HOWEVER, GM HAS TAKEN A POSITION THAT THE FIRST INCIDENT WAS SETTLED THAT THEY REFUSE TO ACKNOWLEDGE THAT THERE IS A NEW & SECOND PROBLEM NOT FIXED BY THE FIRST RECALL. I HAVE EVEN OFFERED TO GIVE THEM THEIR SETTLEMENT MONEY BACK ON THE FIRST OCCURRENCE I AM SO DISGUSTED. THE CAR IS A DANGER NOT ONLY TO MYSELF BUT TO OTHERS THAT I AM ON THE ROAD WITH AS A TRAVEL THE PA TPK. EVERYDAY FOR WORK. GM REFUSES TO LISTEN TO THEIR DEALER WHO NOW ADMITS THAT THIS VEHICLE IS DEFECTIVE AND CONFIRMS A NEW AND SECOND PROBLEM. GM WILL NOT LISTEN TO THEIR DEALER NOR TAKE THIS SERIOUSLY. ONE PROBLEM SOLVED ANOTHER ELECTRICAL PROBLEM (SUPPOSEDLY INVOLVING AN EMISSION SYSTEMS BREAKDOWN) TO GO. CAN SOMEONE AT THE AGENCY PLEASE HELP ME? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260823March 5, 2009
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT COULD NOT SEE THE INSTRUMENT PANEL GAUGES DUE TO POOR LIGHTING. AS A RESULT, HE COULD NOT DETERMINE HOW FAST HE WAS DRIVING OR READ THE OTHER GAUGES. THE DEALER AND MANUFACTURER COULD NOT ASSIST, BUT STATED THAT THE VEHICLE WAS DESIGNED IN THAT MANNER. THE CURRENT AND FAILURE MILEAGES WERE 30,000. UPDATED 03/17/09. *LJ THE CONSUMER WAS UNABLE TO READ THE INSTRUMENT PANEL DURING THE DAYTIME. UPDATED 03/17/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260849March 5, 2009
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 60 MPH ON NORMAL ROAD CONDITIONS, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE OVER ACCELERATED. THE FAILURE OCCURRED WITHOUT WARNING WHENEVER THE VEHICLE WAS BEING DRIVEN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND THEY STATED THAT THE THROTTLE BODY ASSEMBLY FAILED. THE VEHICLE WAS REPAIRED UNDER WARRANTY. THE FAILURE MILEAGE WAS 20,600 AND CURRENT MILEAGE WAS 20,668. UPDATED 03/23/09. *LJ THE THROTTLE BODY ASSEMBLY WAS REPLACED ON MARCH 4, 2009 UPDATED 03/23/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260407March 2, 2009
VISIBILITY
DURING FREEZING RAIN OR SNOW CONDITIONS THERE IS A BUILD-UP OF ICE AT THE BASE OF THE WINDSHIELD BELOW THE POINT OF THE DEFROSTERS. HEAT FROM THE DEFROSTER SYSTEM CANNOT REACH THE AREA OF BUILD-UP CAUSING THE WIPERS TO CONSTANTLY PASS OVER THE ICE AND BECOME CLOGGED WITH ICE WHICH IS THEN DRAGGED ACROSS THE WINDSHIELD CAUSING POOR VISIBILITY AND A POTENTIAL DRIVING HAZARD. IN JUST A FEW MILES OF DRIVING IT WAS NECESSARY TO PULL OVER AND SCRAPE THE WINDSHIELD AND CLEAR THE ICE FROM THE WIPERS IN ORDER TO HAVE ADEQUATE VISIBILITY. THIS IS A POTENTIAL SAFETY CONDITION DUE TO THE LIMITING OF VISIBILITY AND THE REPEATED STOPS TO CLEAR THE ICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259425February 20, 2009
SEAT BELTS
WHEN MY DAUGHTER UNSTRAPPED HER SEATBELT SHE ASKED, "WHAT'S THIS MOM?" IT WAS THE BOLT AT THE END OF THE SEATBELT THAT SHOULD HAVE BEEN ATTACHED TO THE CAR. IT JUST HAPPENED ONCE BECAUSE WE TOOK IT TO THE DEALERSHIP TO GET FIXED. THE BOLT WAS ATTACHED AND THE OTHER SEATBELTS IN THE BACK SEAT WERE ALSO CHECKED AND THEY WERE FINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259501February 20, 2009
WHEELS
THE LEFT-FRONT CHROME PLATED WHEEL ON MY 2006 BUICK LUCERNE HAD A STRESS CRACK DEVELOP OVER TIME. AT SOME POINT IN THE PAST THERE MUST HAVE BEEN SOME IMPACT BECAUSE THERE WAS A SLIGHT FLATTENING OF THE RIM, BUT THE DAY THE RIM FAILED I HAD NO IMPACT WITH ANY ROAD HAZARD WHATSOEVER; THE LOW TIRE PRESSURE INDICATOR CAME ON AND I WAS LOSING AIR FAST. ONCE I COULD GET IN TO HAVE THE WHEEL CHECKED THE HAIRLINE CRACK, INSIDE THE RIM, WAS DISCOVERED. I PURCHASED A NEW WHEEL THROUGH MY BUICK DEALER, AND FILED A CLAIM WITH BUICK FOR SOME AMOUNT OF COMPENSATION. IN MY OPINION A WHEEL OF THIS EXPENSE SHOULD NOT FAIL IN THIS MANNER. MY PREVIOUS VEHICLE, ANOTHER BUICK, WAS DRIVEN FOR 14 YEARS AND 427,000 MILES, AND I NEVER HAD TO REPLACE A WHEEL. THE WHEELS ON MY LUCERNE WERE PRODUCED IN CHINA ("CHINA" IS STAMPED INSIDE THE RIM) AND ARE OF OBVIOUS POOR MATERIAL AND QUALITY - ARE THEY TESTED TO MEET D.O.T. STANDARDS? BUICK HAS DENIED MY CLAIM, BASED ON THE "AGE" OF THE WHEEL. I AM NOT JUST CONCERNED WITH THE COST OF THE WHEEL, BUT ALSO WITH THE SAFETY OF THESE WHEELS. I DRIVE 400-500 MILES A WEEK FOR WORK MONDAY THROUGH THURSDAY; I AM CONCERNED OF LOSING A WHEEL AT 65-70 M.P.H. HAVE THERE BEEN ANY OTHER PROBLEMS REPORTED LIKE THIS? I STRONGLY FEEL THIS NEED TO BE CHECKED INTO, ESPECIALLY NOW, WITH TAXPAYER-BASED LOAN MONEY HAVING GONE TO GM AND WITH MORE ON THE WAY, GM NEEDS TO MAKE SURE THEY WILL STAND BY THEIR PRODUCTS AND MORE IMPORTANTLY, THEIR LOYAL CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258705February 15, 2009
ELECTRICAL SYSTEM
THE FACTORY REPAIR KIT IMPROVED THE DAYTIME VISIBILITY OF THE MESSAGE CENTER BUT STILL NOT AS BRIGHT AS THE GAUGES AND NEEDLES. THE CENTER GLASS LENS REFLECTION OF THE STEERING WHEEL BATHED BY THE SUN FROM THE WINDOWS STILL OVERWHELMS THE MESSAGE DISPLAY AND WHEN DRIVER IS WEARING SUNGLASSES IS COMPLETELY UNREADABLE. THIS COULD LEAD TO AN ACCIDENT WHILE TRYING TO READ IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257568February 5, 2009
FUEL SYSTEM, GASOLINE
I PURCHASED AN 08 BUICK LUCERNE IN SEPT. OF 08. MY CONCERN DEALS WITH THE ACCELERATOR. THIS MODEL I AM TOLD HAS AN ALL ELECTRONICALLY CONTROLLED ACCELERATOR. I FIND IT ALMOST IMPOSSIBLE TO HOLD AN EVEN SPEED ON THE HIGHWAY AS IT IS CONSTANTLY EITHER SPEEDING UP OR SLOWING DOWN, AND I HAVE NO PERCEPTION OF EVER MOVING THE PEDAL. AT STOP SIGNS/LIGHTS IT WILL SOMETIMES LEAP OUT WITH A "JACK RABBIT" START WHICH WAS TOTALLY UNPLANNED FOR. THIS I FEEL IS A MAJOR SAFETY ISSUE PLUS I ALSO THINK IT HAS A LOT TO DO WITH THE POOR MILEAGE I AM EXPERIENCING. I AM ONLY GETTING 15-23 MPG WHICH IS FAR FROM THE 23-29 I GOT ON MY 05 LASABRE WITH THE SAME ENGINE. I HAVE HAD IT TO TWO DEALERSHIPS AND THEY BASICALLY TELL ME THIS IS ALL ELECTRONIC AND THERE IS NOTHING THEY CAN DO. I FIND THIS ANSWER UNACCEPTABLE AND HOPE THAT YOU CAN POSSIBLY HELP. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255904January 21, 2009
ENGINE AND ENGINE COOLING
I OWN AN '06 BUICK LUCERNE CXS WITH DEFECTIVE MOTOR MOUNTS. THESE MOTOR MOUNTS ARE KNOWN TO BE DEFECTIVE AND MANY BULLETINS HAVE BEEN POSTED, ALONG WITH MANY KNOWN CUSTOMERS GETTING THEM REPLACED. I HOWEVER HAVE HAD BAD LUCK GETTING MY LOCAL BUICK DEALERSHIP TO REPLACE THEM. THE PROBLEM HAPPENS WHILE TAKING OFF FROM A STOP. THE DEFECTIVE MOUNTS CAUSE THE ENGINE TO VIBRATE AND SHAKE THE CAR. THIS TO ME SEEMS LIKE A VERY DANGEROUS ISSUE TO HAVE TO DEAL WITH AND WOULD LIKE TO GET THESE MOUNTS REPLACED AS SOON AS POSSIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255443January 17, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM, VISIBILITY
DEFROSTER VENTS IMPROPERLY POSITIONED TO KEEP FRONT WINDSHIELD CLEAR IN NEAR ZERO CONDITIONS. WINDOW WIPER BLADES PARK IN AN AREA BELOW THE HEATED PORTION OF THE WINDSHIELD. WIPERS FROZE TO THE WINDOW, DURING THE DELAY IN THE INTERRUPTED OPERATION, WHILE DRIVING IN A SNOW STORM AT 3 DEG. TEMP. WINDOW ACTUALLY BECAME TOTALLY FROZEN OVER AND VISIBILITY BECAME IMPOSSIBLE. ON THE PASSENGER SIDE, ICE ACCUMULATED IN THE WIPER PAVE IN THE LOWER RIGHT CORNER, ABOUT 3 X 6 X 1/4 THICK AND THE WIPER HAD TO NAVIGATE UP AND OVER THIS FROZEN MASS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254945January 14, 2009
STEERING
2006 BUICK LUCERNE - STEERING HAS SHORT LOOSENESS WHEN TURNING AT SLOW SPEED. UNDER WARRANTY, DEALER CORRECTED THE SAME ISSUE APPROXIMATELY YEAR AND HALF AGO, BUT PROBLEM HAS RETURNED. WILL SOON RETURN TO DEALER FOR SERVICE AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253995January 6, 2009
EXTERIOR LIGHTING:HEADLIGHTS
TL*THE CONTACT OWNS A 2009 BUICK LUCERNE. AFTER JUST PURCHASING THE VEHICLE WITH 400 MILES, IT DEVELOPED HEADLIGHT FAILURE WHILE DRIVING AT NIGHT. THE CONTACT PULLED OVER AND KEPT FLIPPING THE SWITCH UP AND DOWN UNTIL THE LIGHTS ILLUMINATED AGAIN. THE FAILURE OCCURRED FOUR TIMES WHILE DRIVING HOME WITHIN A 45 MILE RADIUS. ONLY THE HIGH BEAMS WOULD ACTIVATE. THE CONTACT DOES NOT WANT TO DRIVE AROUND WITH THE HIGH BEAMS ACTIVATED ALL NIGHT. THE DEALER INFORMED HIM TO BRING THE VEHICLE BACK ON JANUARY 9, 2008 TO CHECK THE LIGHTS. THE FAILURE MILEAGE WAS 400. UPDATED 03/17/09. *LJ UPDATED 03/17/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251480December 11, 2008
STEERING:LINKAGES:TIE ROD ASSEMBLY
TL*THE CONTACT OWNS A 2006 BUICK LUCERNE. THE TIE RODS IN THE VEHICLE WERE REPLACED TWICE WITHIN A THREE YEAR PERIOD. DURING THE FIRST FAILURE, THE VEHICLE BEGAN VIBRATING AND SHAKING WHENEVER THE BRAKE PEDAL WAS DEPRESSED. SHE TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THE TIE RODS ON BOTH SIDES OF THE VEHICLE. THE FAILURE RECURRED AFTER 18 MONTHS. SHE TOOK THE VEHICLE BACK TO THE DEALER AND THEY TIGHTENED AND GREASED THE TIE RODS. THIS REPAIRED THE FAILURE FOR SIX MONTHS UNTIL IT OCCURRED AGAIN WHILE DRIVING 10 MPH. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THEY REPLACED THE TIE RODS AGAIN. THE CONTACT BELIEVES THAT THE TIE RODS WERE A MANUFACTURER DEFECT AND THEY SHOULD BE RESPONSIBLE. THE FAILURE MILEAGE WAS 3,200 AND CURRENT MILEAGE WAS 32,000. UPDATED 2/2/09 *CN UPDATED 02/04/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248259November 10, 2008
STRUCTURE:BODY
TL*THE CONTACT OWNS A 2008 BUICK LUCERNE. THE VEHICLE WAS PURCHASED NEW WITH EXCESSIVE SCRATCHES ON THE EXTERIOR PAINT. THE SCRATCHES COVERED THE ENTIRE BODY OF THE VEHICLE. THE SALES REPRESENTATIVE OBSERVED THE DEFECTS DURING THE NEW VEHICLE INSPECTION. IMMEDIATELY, THE AUTHORIZED DEALER COLLISION CENTER INSPECTED THE VEHICLE AND STATED THAT THE SCRATCHES WERE DUE TO FAULTY PAINT WORKMANSHIP. THE MANUFACTURER WAS NOTIFIED OF THE DEFECTIVE EXTERIOR PAINT AND REFUSED TO REPAIR THE VEHICLE. THE CONTACT WAS DISPLEASED TO KNOW THAT THERE WAS NO REMEDY FOR THE DEFECT ONCE IT WAS REPORTED TO THE DEALER AT THE TIME OF SALE. THE FAILURE MILEAGE WAS 456 AND CURRENT MILEAGE WAS 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244250October 2, 2008
INTERIOR LIGHTING, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THE XM RADIO GPS PANEL CAN NOT BE DIMMED AT NIGHT THIS IS A SERIOUS SAFETY PROBLEM AND CAN'T BELIEVE IT CANT BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243835September 29, 2008
ELECTRICAL SYSTEM
UNABLE TO READ INFORMATION ON THE INSTRUMENT PANEL CLUSTER DURING THE DAY LIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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