Audi Q5 Complaints

1,386 consumer complaints on file.

#10851984March 28, 2016
AIR BAGS, ENGINE, UNKNOWN OR OTHER
AFTER MY Q5 HAS BEEN IN THE SERVICE DEPARTMENT 3 TIMES FOR THE SAME ISSUE BROKE DOWN ON A VERY BUSY HIGHWAY WITH MY SMALL CHILD ON BOARD. MY AUDI ADVISOR TOLD ME TO TRY TO BRING IT TO THE DEALER. WE DID NOT MAKE IT. CAR HAD TO BE TOWED. AFTER 2 WEEKS, I WAS ADVISED I NEEDED A NEW ENGINE AT THE COST OF $14,700. THIS IS AFTER IT HAD BEEN FIXED SEVERAL TIMES BEFORE FOR THE SAME ISSUE. SECONDLY, IT HAS A RECALL THAT HAS BEEN PUBLISHED AND AUDI'S RESPONSE TO ME WAS THE RECALL REPAIR IS NOT AVAILABLE YET. THEY ARE HOWEVER ARE WORKING WITH TAKATA TO PRODUCE REPLACEMENT PARTS. SO, AGAIN THEY ARE JEOPARDIZING MINE AND MY FAMILIES SAFETY. AND THE OIL CONSUMPTION IS RIDICULOUS. NO VEHICLE SHOULD USE A QUART OF OIL EVERY 1000 MILES. THIS IS AN UNACCEPTABLE COMPANY AND THEIR RESPONSES ARE ALL SCRIPTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837642February 23, 2016
POWER TRAIN, ELECTRICAL SYSTEM
I WAS DRIVING AT HIGHWAY SPEED (~65 MPH) TODAY WHEN TRAFFIC QUICKLY CAME TO A STOP AND I BRAKE FAIRLY HARD. ABOUT WHEN THE CAR CAME TO A STOP, A "TPMS MALFUNCTION" (TIRE PRESSURE MONITORING SYSTEM) ERROR MESSAGE CAME ON THE DASH AND THE CAR COULD NO LONGER ACCELERATE, AS THE ENGINE WAS DISCONNECTED FROM THE TRANSMISSION. THE GEAR SHIFT LEVER WAS IN "DRIVE", BUT THE ENGINE WAS FREE-REVVING AS IF THE TRANSMISSION WAS IN "NEUTRAL". I SHIFTED TO "S" (SPORT) MODE - NO CHANGE. I SHIFTED TO "PARK" AND THEN BACK TO "DRIVE" - NO CHANGE. TRAFFIC ON THE HIGHWAY HAD BEGUN MOVING AND I WAS STRANDED, BLOCKING TRAFFIC. AFTER ANOTHER ATTEMPT, I SHUT OFF THE VEHICLE AND TURNED IT BACK ON. AT THAT POINT, "DRIVE" ENGAGED PROPERLY AND I WAS ABLE TO DRIVE BACK HOME SAFELY. MY VEHICLE HAS BEEN MAINTAINED PROPERLY AT ALL REGULARLY SCHEDULED SERVICE INTERVALS. I HAD NOT EXPERIENCED THIS ISSUE BEFORE, BUT, AFTER READING THROUGH BLOGS, IT SEEMS LIKE THIS IS AN ISSUE THAT SEVERAL AUDI VEHICLES HAVE EXPERIENCED OVER THE LAST FEW YEARS AND IT'S NOT CLEAR IF AUDI OF AMERICA CONSIDERS THIS RECALL WORTHY. MY PERSPECTIVE IS THAT THIS IS A SIGNIFICANT SAFETY CONCERN AND WARRANTS FURTHER INVESTIGATION, AS IT IS INTERMITTENT AND ACUTE. IN OTHER WORDS, IT IS UNPREDICTABLE / RECURRING AND CAN HAVE A SERIOUS IMPACT IF IT HAPPENS AT THE WRONG TIME, UNLIKE A NORMAL WEAR-AND-TEAR ISSUE. THANK YOU FOR TAKING THE TIME TO CONSIDER THIS INCIDENT AS ONE THAT IS WORTHY OF FURTHER INVESTIGATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837491February 22, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 AUDI Q5. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS REPAIRED; HOWEVER, THE REPAIRS WERE UNKNOWN. THE FAILURE RECURRED. WHILE IDLING AT A RED LIGHT, THE VEHICLE ACCELERATED INDEPENDENTLY AND NEARLY CAUSED A CRASH. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY SHIFTING INTO NEUTRAL. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 28,834.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836572February 17, 2016
ENGINE
IT CAME TO MY ATTENTION AT 70,000 MILES THAT I HAD TO OCCASIONALLY ADD OIL BETWEEN OIL CHANGES. AT 95,000 MILES THE OIL CONSUMPTION INCREASED. CURRENTLY AT 100,000 MILES OIL CONSUMPTION INCREASED TO A QUART OF OIL EVERY 1000 MILES. TWO AUTO REPAIR BUSINESSES, INCLUDING SHEARER AUDI OF SOUTH BURLINGTON VERMONT, HAVE LOOKED AT MY CAR. EACH REPAIR BUSINESS TELLS ME THAT THERE ARE TWO COSTLY POSSIBILITIES TO FIX THE CAR. THE BOTTOM LINE IS THAT IT SEEMS TO NEED A NEW ENGINE BLOCK AND PISTONS AND ALL. IT SEEMS THAT SHEARER AUDI SERVICE REP SHOULD HAVE WARNED ME THAT THERE MIGHT BE A PROBLEM WITH THE OIL CONSUMPTION BEFORE MY AUDI'S WARRANTY WAS UP. IT ALSO SEEMS THAT THE 2012 Q5 SHOULD HAVE BEEN INCLUDED IN THE CLASS ACTION OIL CONSUMPTION LAW SUIT. AS YOU ARE AWARE, AUDI HAS BEEN AWARE OF THIS DEFECT FOR YEARS AND YET THE 2012 2.0T ENGINE DOES NOT SEEM TO BE REDESIGNED TO FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836667February 17, 2016
FUEL/PROPULSION SYSTEM
STARTED TO NOTICE A FUEL SMELL INSIDE THE CABIN OF THE VEHICLE WHILE DRIVING. IT BECAME SO BAD THAT THE CAR WAS UNDRIVEABLE. UPON INSPECTION THE TOP OF THE FUEL FILTER, (WHICH IS PART OF THE FUEL PUMP ASSEMBLY), IN THE GAS TANK WAS LEAKING PROFUSELY ALONG A MOLD INJECTION LINE ON THE TOP OF THE FILTER. THE FILTER IS MADE OUT OF HARD PLASTIC. IT WAS SPRAYING GAS ON THE ACCESS PLATE UNDERNEATH THE REAR PASSENGER SEAT. SO MUCH SO THAT THE BOTTOM OF THE SEAT WAS SOAKED IN GASOLINE AND HAD POOLED ON TOP OF THE ACCESS PLATE. ATOMIZED GAS IS VERY DANGEROUS INSIDE THE CABIN OF THE VEHICLE. THE SEAL ON THE ACCESS PLATE WAS SOAKED IN GAS TO WHERE IT NO LONGER SEALED AND HAD EXPANDED TO TWICE ITS SIZE; (VERY POOR DESIGN). I PURCHASED A NEW FUEL FILTER AND REPLACED WHICH FIXED THE PROBLEM. I THEN COMPLAINED TO AUDI USA AND THEY ACTED VERY QUICKLY BY HAVING THE CAR BROUGHT INTO THE DEALERSHIP AND INSPECTED. AUDI USA ALSO COVERED ALL MY EXPENSES FOR THIS REPAIR EVEN THOUGH THE CAR IS OUT OF WARRANTY. THE ORIGINAL FUEL FILTER WAS SUPPOSEDLY SENT BACK TO GERMANY SO THAT AUDI ENGINEERS COULD STUDY THE FAILED PART. I BRING ALL THIS UP AS I KNOW I AM NOT THE ONLY AUDI OWNER TO EXPERIENCE THIS PROBLEM. A QUICK GOOGLE SEARCHED TURNED UP MULTIPLE SIMILAR INSTANCES. I BELIEVE IT WAS CAUSED BY THE MANUFACTURING PROCESS OF THESE FUEL FILTERS AND I THEORIZE THAT THE MENTHANOL CONTENT IN OUR FUEL HERE IN THE US COULD CONTRIBUTE TO THIS FAILURE. IT IS NOT RELATED TO UV BECAUSE OF THE LOCATION OF THE PART. THE WAY AUDI HANDLED THIS PROBLEM MADE ME FEEL THAT IT IS A KNOWN ISSUE WITH THEM AND THEY WANTED TO MAKE EVERYTHING RIGHT AS QUICK AS POSSIBLE. HOWEVER, NO RECALL WAS EVER ISSUED BY AUDI FOR THIS PROBLEM. IT MAY BE LARGER THAN ANYONE BELIEVES. AUDI CASE NUMBER: 715005998
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836266February 15, 2016
VISIBILITY/WIPER
THE MIRRORS ON MY AUDI Q5 ARE TOO HIGH AND BIG. THEY COMPLETELY OBSTRUCT MY VIEW WHEN MAKING A LEFT HAND TURN. I EITHER HAVE TO LOOK BELOW OR ABOVE THEM SOMEHOW TO SEE. I WAS IN AN ACCIDENT ON 02/11/2016. I STOPPED AT 4 WAY STOP AND MADE A COMPLETE STOP AT THE STOP SIGN, AND PROCEEDED TO MAKE A LEFT. I HIT A SMALL SPORTS CAR THAT WAS COMPLETELY BLOCKED FROM MY VIEW. DID NOT SEE THE CAR UNTIL HE WAS RIGHT IN FRONT OF ME. AT THAT POINT IT WAS TOO LATE TO BRAKE AND I HIT HIM. THE DRIVER SIDE MIRROR COMPLETELY BLOCKED THE CAR FROM BEING SEEN. THIS COULD BE MUCH WORSE AS IT COULD HAVE BEEN A PEDESTRIAN IN THE CROSSWALK. AUDI NEEDS TO LOOK INTO THIS. I HAVE BEEN ONLINE AND AM NOT THE ONLY ONE WITH THIS COMPLAINT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10825475February 10, 2016
SERVICE BRAKES
BREAK MAKE LOUD SQUEAL SOUND AT LOW SPEED. I REPLACED WITH ROTOR AND PADS BUT THE NOISE CAME BACK A FEW MONTHS LATER. TRIED TO WORK WITH AUDI TO LET THEM PAY FOR ANOTHER SET OF ROTOR AND PADS, BUT THEY REFUSED. AUDI DOES NOT CONSIDER THIS IS A SAFETY ISSUE, AND NO SOLUTION AT THIS POINT. HOWEVER, MY WIFE COMPLAINED THAT THE NOISE IS CHANGING HER DRIVING BEHAVIOR, AS SHE TENDS TO BREAK LESS OR AT THE LAST SECOND IN ORDER TO LOWER THE NOISE. AT FIRST I DON'T BELIEVE IT, BUT I DROVE HER CAR ONE DAY AND QUICKLY ADAPTED TO IT AS THE NOISE IS SO BAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808654December 6, 2015
VISIBILITY/WIPER
THE PASSENGER SIDE MIRROR BLOCKED MY VIEW WHILE TAKING A LEFT TURN WHICH CAUSED AN ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10808597December 5, 2015
STRUCTURE:BODY
CHRONIC SUNROOF RATTLING. WHILE DRIVING AT VARIOUS SPEEDS, PANORAMIC SUNROOF RATTLES CONSISTENTLY WHILE CLOSED. DEALERSHIP HAS NOT BEEN ABLE TO FIX AFTER 4 ATTEMPTS. VEHICLE IS UNDER WARRANTY. DEALERSHIP IS AWARE OF ISSUE BUT IS UNAWARE OF A RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806326November 23, 2015
SUSPENSION
UNIVERSAL JOINTS RUBBING AND NEED TO BE REPLACED. COMMON PROBLEM APPARENTLY AND NO RECALL BY AUDI. PAYING OVER $800 FOR THIS REPAIR. POWER STEERING IMPAIRED 04/27/18*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794647November 18, 2015
ELECTRICAL SYSTEM
WHEN STARTING NEW 2016 Q5 PREMIUM PLUS, WARNING LIGHT CAME ON, INDICATING THAT REAR HATCH IS OPEN, CAUSING REAR BRAKE LIGHTS TO NOT FUNCTION AND DOOR LOCK SIGNAL NOT TO SOUND. DEALER REPLACED REAR HATCH LATCH AND COMFORT CONTROL UNIT J393, AFTER THE THIRD VISIT TO THEM FOR THE SAME COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787474October 31, 2015
EXTERIOR LIGHTING
LH DIPPED LIGHTING FLICKERS OFF AFTER ABOUT 1 MIN. IT WILL NOT COME BACK UNTIL THE VEHICLE IS RESTARTED. PROBLEM WILL REOCCUR AS PER ABOVE. IT SOUNDS LIKE A COMMON PROBLEM THAT SHOULD BE REPAIRED BY THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785249October 22, 2015
VISIBILITY/WIPER
FRONT WINDSHIELD WASHER NON-OPERATIVE. DEALER DIAGNOSED AS BAD SWITCH. NOT COVERED BY WARRANTY, RECALL OR CAMPAIGN. (5) MONTHS OUT OF WARRANTY. STARTED AS INTERMITTENT NOW NOT WORKING AT ALL. VEHICLE WILL NOT PASS MA STATE INSPECTION AS IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780842October 8, 2015
FUEL/PROPULSION SYSTEM
DRIVE 2012 AUDI Q5 2.0T PREMIUM PLUS. I WAS DRIVING BACK HOME AND MALFUNCTION INDICATOR LIGHT (MIL) SHOWED UP. THE ENGINE IS MAKING WHISTLING SOUND. I TOOK MY CAR TO AUDI DEALERSHIP AND THEY INFORMED ME THAT THE HIGH PRESSURE FUEL PUMP AND SOME OTHER PARTS WOULD NEED REPLACEMENT. I GOT A LETTER FROM AUDI ABOUT WARRANTY EXTENSION FOR FUEL INJECTOR TO 120K MILES. AS PER THE DEALERSHIP, THIS IS A DIFFERENT ISSUE. WHEN RESEARCHED ONLINE, THIS IS A VERY KNOWN ISSUE AND ALOT OF AUDI 2.0T ENGINES HAVE COME UP WITH THIS ISSUE. MY CAR JUST WENT OUT OF WARRANTY AND IS AT 54K MILES, THIS IS UPSETTING THAT SUCH A KNOWN ISSUE AND I'VE TO PAY FOR THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765108September 18, 2015
AIR BAGS
TL* THE CONTACT OWNED A 2009 AUDI Q5. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE. THE CONTACT'S VEHICLE SPUN AROUND AND CRASHED INTO A LIGHT POLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF FAILURE. THE FAILURE MILEAGE WAS 59,110.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10763376September 13, 2015
ENGINE
THE CAR HAS ALWAYS HAD PROPER MAINTENANCE AND CARE. THIS CAN BE DOCUMENTED WITH AUDI OF HUNTSVILLE AL. NO WARNINGS OR INDICATOR LIGHTS WERE PRESENT. THE CAR WAS PARKED AND ABOUT 15 MINUTES LATER A PASSERBY CAME INTO THE RESTAURANT IN WHICH WE WERE DINING SAYING A GRAY AUDI WAS ON FIRE. OWNER OF RESTAURANT TRIED TO USE HANDHELD FIRE EXTINGUISHER TO THE FRONT GRILL. NO LUCK AS IT IMMEDIATELY MELTED THE HOOD AND ENGULFED THE WHOLE CAR IN FLAMES. TOOK FIREMEN 30 MINUTES TO PUT IT OUT. THEY HAD NO IDEA OF CAUSE BUT SPECULATED ELECTRICAL AS THE SOURCE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10763123September 11, 2015
STEERING
I WAS DRIVING DOWN A LONG GRAVEL DRIVEWAY GOING 15-20MPH AND I WENT AROUND A SLIGHT LEFT CURVE. AFTER THE LEFT CURVE THE ROAD BECOMES STRAIT. MY CAR STEERING WHEEL LOCKED, I COULD NOT MOVE THE STEERING WHEEL TO THE LEFT AND I COULD NOT GET OUT OF THE CURVE. THE CAR CONTINUED TO HEAD RIGHT NO MATTER HOW HARD I PULLED ON THE STEERING WHEEL TO GO LEFT. IT WOULD NOT BUDGE. THE CAR CONTINUED GOING RIGHT, OFF THE DRIVEWAY AND INTO SEVERAL TREES. THE WHEEL WAS STILL LOCKED AT THIS POINT. I HAD TO TURN THE CAR OFF, AND ON TO GET THE WHEEL TO RELEASE SO I COULD BACK OUT OF THE TREE, AND ONTO THE DRIVEWAY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10760569August 31, 2015
WHEELS
THE TIRE PRESSURE MANAGEMENT SYSTEM FAILED TO ALERT THAT THE LEFT REAR (DRIVER'S) SIDE TIRE DEVELOPED A SLOW LEAK. AS A RESULT, THE TIRE WAS DRIVEN WITH DANGEROUSLY LOW TIRE PRESSURE. THE TIRE WAS RUINED AND HAD TO BE REPLACED. THE TPMS DID REGISTER A TIRE PRESSURE FAULT WHEN A NEW TIRE WAS MOUNTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743757July 27, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 AUDI Q5. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE BRAKES SEIZED AS THE PARKING BRAKE WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TOWED TO A DEALER, WHERE THE VEHICLE WAS DIAGNOSED THAT THE EMERGENCY BRAKE SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10736188July 24, 2015
UNKNOWN OR OTHER
THE FRONT WINDSHIELD CRACKED FROM THE INSIDE FROM THE PRESSURE OF MY PASSENGERS FOOT. THE PASSENGER IS A 130LB FEMALE WITH NO EXTRAORDINARY PHYSICAL CAPABILITY. THE CRACK SPREAD QUICKLY AND PLACED ALL THE OCCUPANTS IN DANGER. THERE WAS ZERO IMPACT ON THE OUTSIDE OF THE GLASS. THE CRACK COULD NOT BE FELT FROM THE OUTSIDE OF THE GLASS, ONLY FROM THE INSIDE. THIS WAS THE SECOND TIME THIS HAS OCCURRED. THE FIRST TIME THE DEALER STATED THAT IT MUST HAVE BEEN A COINCIDENCE THAT THE WINDSHIELD CRACKED AT THE SPOT AT WHICH MY PASSENGERS TOE WAS AND AT THE VERY SAME TIME UPON PUSHING TO SCOOT BACK IN THE SEAT. CONSIDERING I HAVE WITNESSED THIS EXACT SAFETY HAZARD TWICE WITHIN A YEAR RAISES MY CONCERN AND THE REASON I AM NOW REPORTING IT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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