Audi Q5 Complaints

1,386 consumer complaints on file.

#10875925June 22, 2016
ELECTRICAL SYSTEM
LEFT HEADLIGHT DIP LIGHT COMES ON WHEN I AM DRIVING AND HIT A HIGHWAY BUMP AND THEN THE LEFT HEADLIGHT FAILS. WHEN I SHUT THE CAR OFF AND THEN TURN THE CAR BACK ON THE LIGHT WORKS AND THE DIP WARNING LIGHT GOES OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875211June 20, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874067June 14, 2016
AIR BAGS
TAKATA RECALL: THIS HAS BEEN KNOWN SINCE FEBRUARY 9, 2016. I HAVE NOT BEEN NOTIFIED UNTIL I WENT IN ALMOST 1 YEAR AFTER PURCHASING THE VEHICLE TO GET MY VEHICLE APPRAISED AND IT WASN'T EVEN AUDI UNTIL I WENT THERE AND WAS TOLD TO WAIT UNTIL THERE IS A PART FOR THE AIRBAGS OR IF I FEEL THAT UNSAFE TO TRADE IT IN FOR ANOTHER VEHICLE. WHICH IS ALSO UNFAIR BECAUSE IT'S TRUE TRADE-IN VALUE ISN'T $21,00-$24,000. SO FAILURE TO NOTIFY OWNER AND THIS IS WHAT I FOUND ONLINE: "REMEDY: REPLACE DRIVER AIRBAG INFLATOR. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE " ACCORDING TO SAFERCAR.GOV THIS HAS BECOME A GROWING SAFETY ISSUE FOR MY PASSENGERS, PETS, AND MYSELF. IT IS A DISAPPOINTMENT AND MAKES ME NOT WANT TO RELY ON AUDI AND DRIVE THE VEHICLE I HAVE PURCHASED AFTER WORKING HARD IN EARNING IT. THEY ARE TAKING QUIET SOME TIME AND SHOULD HAVE THOUGHT OF ANOTHER ALTERNATIVE BESIDE THE OBVIOUS REMEDY: REPLACE DRIVER AIRBAG INFLATOR. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873649June 10, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 AUDI Q5. WHILE DRIVING AT ANY SPEED, THERE WAS A STRONG FUEL ODOR EMITTING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PLASTIC FUEL PUMP IN THE FUEL TANK WAS FRACTURED AND RELEASED FUEL BENEATH THE VEHICLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872429June 3, 2016
AIR BAGS
TAKATA RECALL WE GOT A COMMUNICATION FROM AUDI IN APRIL 2016 THAT WE WILL RECEIVE A FOLLOW-UP LETTER ON THE NEXT STEPS TO GET THE AIRBAG FIXED. TWO MONTHS LATER I GOT THE EXACT SAME MESSAGE FROM THE DEALER - "WE DO NOT NOT WHEN YOU WILL RECEIVE THE FOLLOW-UP LETTER BUT IT WILL BE MANY MONTHS." THIS IS NOT PARTICULARLY USEFUL SINCE IT IS A CRITICAL SAFETY ISSUE. LOOKING FROM BETTER GUIDANCE AND COMMUNICATION FROM AUDI USA AND TAKATA. THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872010June 2, 2016
AIR BAGS
2010 AUDI Q5. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR DRIVER FRONTAL AIRBAG RECALL NOTICE. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872225June 2, 2016
AIR BAGS
I FIND IT UNACCEPTABLE THAT THERE IS A TAKATA AIRBAG RECALL AND THE REPLACEMENT PART IS NOT AVAILABLE. I DEMAND AN IMMEDIATE FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870781May 25, 2016
AIR BAGS, FUEL/PROPULSION SYSTEM
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT STATED THAT THERE HAD BEEN STRONG FUMES OF FUEL EMITTING INTO THE INTERIOR OF THE VEHICLE. THE CONTACT STATED THAT THE FAILURE PROGRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS A PREMATURE CRACK IN THE HEADLINER FOR THE FUEL INJECTOR CAUSING THE FUEL TO LEAK INTERNALLY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. IN ADDITION, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) BUT THE PART WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/19/16*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870198May 22, 2016
AIR BAGS, POWER TRAIN, UNKNOWN OR OTHER
UNRESOLVED ENGINE ISSUE. RECALL THAT THEY WILL NOT FIX. UNABLE TO TRADE IN VEHICLE ANYWHERE BECAUSE OF THE ACTIVE RECALL. FEEL TRAPPED IN AN UNSAFE 'FAMILY' CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865426May 17, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864940May 14, 2016
AIR BAGS
TAKATA RECALL - NO IMMEDIATE REMEDY AVAIL AND AUDI NOT OFFERING REPLACEMENT VEHICLES EVEN THOUGH VEHICLE IS UNSAFE TO DRIVE. I HAVE A 6-MONTH OLD AND DO NOT FEEL SAFE DRIVING MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864480May 11, 2016
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864159May 10, 2016
AIR BAGS
TAKATA RECALL: I RECEIVED THE TAKATA RECALL 69N1 FOR TAKATA SDI DRIVER FRONTAL AIRBAG FOR MY 2012 AUDI Q5. THE RECALL NOTICE ALSO NOTIFIES ME THAT A RECALL REPAIR IS NOT YET AVAILABLE DUE TO UNAVAILABLE PARTS. AUDI OF AMERICA INFORMED ME THAT THEY ARE NOT LOANING OUT VEHICLES TO THOSE AFFECTED BY THE RECALL SINCE NOT AUDI VEHICLES WORLD WIDE HAVE NOT HAD A INJURY OR DEATH DUE TO THE AIRBAG. I DO NOT WANT TO BE THE FIRST AUDI DEATH OR INJURY DUE TO THE AIRBAG ESPECIALLY SINCE I LIKE IN A VERY HUMID AREA (CENTRAL ALABAMA) WHICH I HAVE BEEN TOLD THAT THE AIRBAGS ARE MORE LIKELY TO DEPLOY BROKEN IN HUMID AREAS. I DO NOT FEEL SAFE DRIVING MY CAR. I CANNOT SPEND MONTHS CROSSING MY FINGERS THAT I WILL NOT GET IN AN ACCIDENT WHILE WAITING FOR PARTS. I WOULD LIKE A CAR AVAILABLE FOR ME TO DRIVE. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863077May 4, 2016
UNKNOWN OR OTHER
MY HUSBAND AND I WERE DRIVING IN MY 2012 AUDI Q5 ON THE HIGHWAY ON MAY 4 WHEN THE SUNROOF SHATTERED, DROPPING GLASS ALL OVER THE INTERIOR OF THE CAR AND US. THERE WERE NO OTHER VEHICLES AHEAD OF OR NEXT TO US, NO OVERPASSES, NO PEOPLE... THE SUNROOF BLEW OUT FROM THE INSIDE AND THE VEHICLE BEHIND US SWERVED AS GLASS FLEW AT THEIR CAR. WE WERE TRAVELING AT 75 MPH, THE LEGAL SPEED FOR THE ROAD. THE TEMPERATURE WAS A MODERATE 73 DEGREES F. THE CAR JUST TURNED OVER 40,000 MILES AND THE WARRANTY EXPIRED ON JAN. 31. THE CAR IS KEPT IN THE GARAGE AT HOME AND AT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862593May 2, 2016
AIR BAGS
TAKATA RECALL. I OWN A 2012 AUDI Q5. I DRIVE MY 2 YOUNG CHILDREN TO SCHOOL IN MY AUDI AND HAVE NO OTHER ALTERNATIVE MODE OF TRANSPORTATION. I FEEL INCREDIBLY NERVOUS AND IN DANGER DRIVING MY CHILDREN AND MYSELF IN SUCH AN UNSAFE VEHICLE. AUDI REFUSES TO GIVE ME A LOANER VEHICLE AND HAS NO TIME FRAME AS TO WHEN REPAIRS MAY BE DONE. I CONTACTED AUDI HEADQUARTERS AND MY LOCAL DEALER SEVERAL TIMES VOICING MY SAFETY CONCERN. I WAS TOLD BY BOTH PARTIES THAT EACH OTHER WERE TO BLAME FOR THE LACK OF RESOLUTION. IT'S UNBELIEVABLE TO ME, THAT AUDI, BEING AN EXPENSIVE LUXURY BRAND, WOULD GIVE ME SUCH A RUN AROUND AND HAVE NO PROTOCOL ON HOW TO HANDLE THIS TAKATA RECALL SITUATION. IT'S SHOCKING HOW BLATANTLY AUDI HAS NO REGARD FOR THEIR CUSTOMERS SAFETY. MY HUSBAND'S VEHICLE, ACURA TL 2012 HAD THE SAME RECALL. ACURA DEALER INSTRUCTED MY HUSBAND TO STOP DRIVING THE CAR IMMEDIATELY AND PROVIDED A LOANER FOR CONCERN OF MY HUSBANDS SAFETY. WITHIN 2 MONTHS, THEY FIXED THE VEHICLE AND ALL IS WELL. IT WAS A PAINLESS EXPERIENCE HE GREATLY APPRECIATED. I EXPECTED THE SAME FAIR TREATMENT FROM AUDI BEING A PREMIER LUXURY CAR BRAND. I DON'T UNDERSTAND WHY AUDI DOESN'T FEEL ANY OBLIGATION TO ENSURE THE SAFETY OF THEIR CUSTOMERS. ALL I'M ASKING FOR IS A SAFE VEHICLE TO DRIVE UNTIL THEY CAN REPAIR MY Q5. IT IS A HUGE DISAPPOINTMENT. I HOPE YOU CAN HELP REMEDY MY DESPERATE CONCERN. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862224April 29, 2016
AIR BAGS
TAKATA RECALL HEARD FROM THE CALL, DON'T FEEL SAFE TO DRIVE ANYMORE. CALLED THE AUDIUSA CUSTOMER SERVICE THREE TIMES, THEY WERE ASKING THE DEALER TO TAKE CARE OF IT, BUT THE DEALER DID NOT CALL ME. THE AUDIUSA CUSTOMER SERVICE WAS NOT ABLE TO ANSWER MY QUESTION ABOUT WHETHER THE DEALER IS OBLIGED TO DO THAT OR SO. I AM EXTREMELY FRUSTRATED/DISAPPOINTED WITH THE AUDIUSA. AUDIUSA ESSENTIALLY PUTS THEIR CUSTOMERS' LIVES IN DANGER WITH NO MERCY. I WISH SOMEONE IN THE WORLD CAN TAKE SOME RESPONSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862081April 28, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861653April 27, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861099April 23, 2016
AIR BAGS
*** TAKATA RECALL *** I AM FILING A COMPLAINT WITH NHTSA BECAUSE I FEEL I AM DRIVING A, SO TO SPEAK, "LOADED GUN." I FIND IT COMPLETELY IRRESPONSIBLE THAT MY VEHICLE MAKER, AUDI, AS WELL AS TAKATA, HAVE NOT REACHED OUT TO ME REGARDING A VERY SERIOUS DEFECT IN MY CAR. AS YOU ARE WELL AWARE, THIS IS A PROBLEM THAT HAS LED TO SERIOUS HARM AND DEATH, YET, BY SHEER COINCIDENCE, I JUST SO HAPPENED TO STUMBLE UPON THIS STORY AND FIND THAT MY CAR IS ONE OF THE AFFECTED. TO MAKE MATTERS WORSE, I FIND OUT THAT THERE IS NO REMEDY TO THIS PROBLEM. NEITHER TAKATA NOR AUDI ARE TAKING MEASURES TO GET MY CAR OFF THE ROAD PROTECTING ME AND MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860983April 22, 2016
FUEL/PROPULSION SYSTEM
MY Q5 HAD OVER THE LAST 4 WEEKS A FUNKY GASOLINE SMELL ON THE INTERIOR /EXTERIOR OF THE VEHICLE WHILE PARKED OR DRIVEN.MY CONCERN RAISED WHEN I HAVE SEEN MY FUEL CONSUMPTION GOING UP, SO I HAD IT CHECKED BY MY LOCAL MECHANIC. HE FOUND THAT THE COVER OF THE PUMP ASSEMBLY WAS CRACKING THE TOP PART OF THE FUEL PUMP CANISTER AND GASOLINE IS SITTING IN THE ASSEMBLY.SO THE SMELL INTERIOR AND EXTERIOR IS COMING FORTH CRACKED FUEL ASSEMBLY. I HAD NO ACCIDENT OR IMPACT TO THE CAR THAT COULD COST THIS PROBLEM AND REACHED OUT TO AUDI USA TO HOPEFULLY ADRESS THIS ISSUE . IN THE MEANWHILE I'M NOT DRIVING THE CAR SINCE IT IS A FIRE HAZARD AND COULD BLOW UP IN FRONT OF ME.SEE PICTURE ATTACHED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Audi Q5