Audi Q5 Complaints

1,386 consumer complaints on file.

#10955252February 17, 2017
AIR BAGS, STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
TAKATA RECALL HEAD CURTAIN BAG RECALL FUEL PUMP FLANGE RECALL I'VE HAD NO ACCIDENT OR MALFUNCTION AS YET, BUT WANT THE PRODUCTS TO BE REPLACED IN MY VEHICLE AS SOON AS POSSIBLE. I'VE CONTACTED THE DEALERSHIP AND IN THE LAST 6 MONTHS THEY HAVE NOT BEEN ABLE TO SCHEDULE ANY TIME FOR THE RECOMMENDED REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955260February 17, 2017
AIR BAGS, VISIBILITY
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V001000 (VISIBILITY AND AIR BAGS) AND 16V078000 (AIR BAGS). THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER INDICATED THAT THE PARTS MAY BECOME AVAILABLE MID SEPTEMBER 2017. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955289February 17, 2017
AIR BAGS
TAKATA RECALL - I WAS MADE AWARE OF THE TAKATA AIRBAG RECALL VIA USPS POSTAL MAIL SERVICE IN APRIL OF 2016 BY AUDI OF AMERICA INC. LOCATED AT 3800 HAMLIN ROAD, AUBURN HILLS MI 48326. SINCE THEN, I HAVE MADE MULTIPLE INQUIRIES TO AUDI SERVICE DEPARTMENTS AS TO HOW LONG IT WOULD TAKE FOR MY AIRBAG REPLACEMENT. EACH TIME I WAS TOLD THAT AS SOON AS THE PARTS WERE AVAILABLE, I WOULD BE INFORMED AND ASKED TO BRING IN MY VEHICLE FOR SERVICE. AT THIS POINT, I AM EXPERIENCING ANXIETY WHEN DRIVING MY VEHICLE AND DECIDED THAT I WOULD TRADE IT IN FOR A NEW VEHICLE IN ORDER TO FEEL SAFE WHILE ON THE ROAD. WHILE AT THE FARMINGTON HILLS DEALERSHIP, I WAS INFORMED THAT THE VALUE OF MY TRADE-IN WOULD ONLY BE $12,000 BECAUSE THEY ARE NOT ABLE TO RESELL THE VEHICLE DUE TO THE FAULTY AIRBAGS. AS A CONSEQUENCE, ANY VEHICLE THAT I PURCHASE WOULD HAVE A $10,000 DEBT ROLLED IN BECAUSE OF THE DIFFERENCE BETWEEN MY TRADE-IN VALUE AND THE BALANCE OF MY EXISTING CAR LOAN. IF SOMEONE IS TO EXPERIENCE FINANCIAL DAMAGES AS A RESULT OF THE FAULTY AIRBAGS, IT SHOULD BE TAKATA AND NOT ME AS A CONSUMER. I AM REQUESTING THAT AUDI TAKE MY TRADE-IN AT ITS FULL VALUE [NOT TAKE THE FAULTY AIRBAGS INTO CONSIDERATION] AND I AM SUBMITTING THIS COMPLAINT IN THE HOPES THAT WE CAN ARRIVE AT A MUTUALLY BENEFICIAL OUTCOME (WHERE I AM NOT RESPONSIBLE FOR THE FACT THAT THE CAR CANNOT BE RESOLD) AND AVOID ADDITIONAL OR FURTHER LITIGATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955377February 17, 2017
AIR BAGS
TAKATA RECALL. IT HAS NOW BEEN OVER 1 YEAR SINCE THIS VEHICLE WAS RECALLED FOR THE AIRBAG PROBLEM AND IT HASN'T BEEN FIXED AND NOBODY CAN TELL US WHEN IT CAN BE FIXED. UNACCEPTABLE AND UNSAFE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955909February 13, 2017
FUEL SYSTEM, GASOLINE, AIR BAGS
WE WERE TRANSFERRED FROM CHICAGO TO GERMANY AT THE END OF 2014 AND AS THE AUDI RECALL FOR THE AIRBAG AND FUEL FLANGE WERE NOW AVAILABLE WE SCHEDULED THE VEHICLE FOR SERVICE ON 11/12 JAN 2017. THE DEALER HAD THE RECALLS IN THE SYSTEM AND PRINTED THEM OUT AS A SERVICE ORDER FOR REPAIR. ON 12TH JANUARY THE DEALER CALLED AND SAID AUDI AG WOULD NOT AUTHORIZE THE REPAIRS. I CALLED AGAIN TODAY 13 FEB 2017 AND THE DEALERS SERVICE REPRESENTATIVE DANIEL CARR SAID THEY WOULD NOT AUTHORIZE AND THAT THE DEALER HAS NO WAY OF ORDERING THE PARTS WITHOUT AUDI AG AND THAT I SHOULD CONTACT AN AMERICAN DEALERSHIP IN THE US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954003February 11, 2017
EXTERIOR LIGHTING
INTERIOR SURFACE OF HEADLIGHT ASSEMBLY COVERS (LENSES) SHOWED SIGNIFICANT PITTING AND HAZING, AS IF IT HAD BEEN SANDBLASTED, RESULTING IN REPLACEMENT UNDER WARRANTY BECAUSE THE PLASTIC HAD DEGRADED ENOUGH TO REDUCE VISION FROM HEADLIGHTS. THESE ARE SEALED ASSEMBLIES AND THERE WAS NO EXTERIOR DAMAGE. MY SUSPICION IS THAT THE UV GENERATED BY THE LED HEADLIGHT PROJECTORS IS SO HIGH THAT IT IS ATTACKING THE INTERNAL SURFACE OF THE PLASTIC. DEALER REMARKED THAT THEY HAD SEEN "A NUMBER" OF THESE. Q7 OWNERS WITH SIMILAR LED HEADLAMPS HAVE ALSO HAD THIS PROBLEM. PROBLEM IS ONLY REALLY VISIBLE TO OWNER IF THE HEADLIGHTS ARE ON, AND THE OWNER HAPPENS TO BE LOOKING AT THE HEADLIGHT ASSEMBLY WHILE NOT DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10953700February 9, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2009 AUDI Q5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949486February 3, 2017
AIR BAGS, FUEL/PROPULSION SYSTEM
TAKATA RECALL AND MORE: AUDI HAS NOT RESOLVED THIS ISSUE SINCE APRIL 2016 AND SEES NO SOLUTION IN SIGHT. THEY ARE NOT OFFERING TO BUY BACK THE VEHICLES, FIX THEM OR PROVIDE A LOANER AS A RESULT OF THIS EXTREMELY DANGEROUS ISSUE. I AM STUCK IN A DANGEROUS VEHICLE WITH NO SOLUTION IN SIGHT. ON TOP OF THAT, SINCE THE PURCHASE OF THIS VEHICLE IN SEPTEMBER 2015 WE HAVE HAD ALL SORTS OF PROBLEMS INCLUDING A LOOSE MOONROOF THAT HAD TO BE FIXED 3 TIMES IN A MONTH. 4 RECALLS AND 7 VISITS TO SERVICE DEPARTMENT IN A YEAR AND 5 MONTHS. MAKES NO SENSE FOR SUCH AN EXPENSIVE VEHICLE AND THE SERVICE OF AUDI OF AMERICA HAS BEEN EXACTLY AS BAD AS THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949499February 3, 2017
AIR BAGS
IT'S BEEN OVER A YEAR! THIS IS RIDICULOUS! DEALER WASN'T WILLING TO RENT ME A CAR LIKE VOLKSWAGEN DID FOR MY FRIEND AND THAT AIR BAG WAS REPLACED IN 3 MONTHS....I'VE BEEN DRIVING MY DEATH MACHINE FOR A YEAR THEY ONLY OFFERED ME TO TRADE UP FOR ANOTHER CAR BUT THEY DIDN'T HAVE THE COLORS I WANTED. NOW THERE ARE 2 AIRBAG RECALLS ON MY CAR AND NO SOLUTION! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949020February 2, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948518January 30, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948173January 29, 2017
FUEL SYSTEM, GASOLINE
OUR AUDI Q5 JUST LAST NIGHT FRI. 1.27.17 AT 10PM LOST POWER AND WITHIN 30 SECONDS COMPLETE STOP AND STALL. I WAS TRAVELING WITH MY WIFE AND 4 YR. OLD SON ON OUR WAY HOME ON 210 FWY AND 57 INTERCHANGE WITHIN SECONDS WE ARE STUCK RIGHT IN THE MIDDLE OF A 4 LANE HIGHWAY WITH CARS AND BIG RIGS ZOOM BY US AND SWERVING AROUND US. WE COULD DO NOTHING EXCEPT SIT IN THE CAR AS WE SEE A CAR HEADING RIGHT FOR US AND BRACE FOR THE COLLISION. THANK GOD WE WALKED AWAY WITH OUR LIVES AND ONLY WHIPLASH AND NOT KILLED LEAVING MY 8YR OLD DAUGHTER ALL ALONE. THE CAR AS TOWED AWAY AND TAKEN TO A BODY SHOP FOR NOW. CAR MAYBE TOTALED UNSURE AS OF YET. ALSO MAN AT THE BODY SHOP READ THE CAR CODES WHICH ONE WAS THE FUEL PRESSURE REGULATOR ERROR CODE. THIS WAS AN EXTREMELY TRAUMATIC EXPERIENCE FOR MY MYSELF, WIFE AND CHILD. WE ARE GOING TO AUDI AND REPORT THIS TO THEM ON MONDAY. THIS SEEMS TO BE THE SAME ISSUE OTHERS REPORTED IN PAST AND TO THE NHTSA HERE IS A REPORT OF A CRASH THAT MAYBE FROM THE SAME REPORTS AS OTHERS. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10948103January 28, 2017
ENGINE
I HAVE BEEN TREATED SO BADLY THAT I WILL NEVER BUY ANOTHER AUDI. THE MANAGER HAS TERRIBLE LEADERSHIP OF THE DEALERSHIP AND MY SERVICE EXPERIENCE WAS A ABSOLUTE DISASTER. I HAVE BEEN A LOYAL CUSTOMER SINCE I PURCHASED BY Q5 (NEVER MISSED A SERVICE APPOINTMENT AND ALWAYS DID IT AT THE DEALERSHIP). THE ENGINE HAS LEAKED OIL THE ENTIRE TIME. 3 YEARS AGO AUDI REPLACED THE PISTONS DUE TO A DESIGN DEFECT (THEY PAID FOR IT). 4 DAYS BEFORE MY REGULARLY SCHEDULED SERVICE APPOINTMENT MY ENGINE DIED WHILE DRIVING IT HOME FROM WORK THROUGH A RESIDENTIAL NEIGHBORHOOD. I HAD A HALF-MILE WARNING SOMETHING WAS WRONG WHEN THE ENGINE STARTED SPUTTERING. IF I DID NOT HAVE MY FOOT ON THE GAS, THE ENGINE WOULD STALL. WHEN I GOT IT INTO MY DRIVEWAY AND TURNED IT OFF IT WOULD NOT RESTART. AFTER 4-5 ATTEMPTS, THE ENGINE WOULD NOT TURNOVER. SO I HAD TO TOW MY CAR TO THE DEALERSHIP FOR ASSESSMENT. THE NEXT DAY THEY TELL ME ENGINE CAR WAS WORTHLESS AND THAT I MUST PUT IN A NEW ENGINE FOR $11,000. THEY SAID THEY HAVE SEEN ENGINES FAIL AROUND 105,000. MINE HAS 107,000. I ASKED WHY THEY DID NOT ALERT ME TO THIS RISK AS I WOULD HAVE BROUGHT THE CAR IN SOONER. I ARGUED BACK UNTIL THEY REDUCED THE PRICE TO $6,300 FOR NEW ENGINE ON A 6 YEAR OLD CAR, AND THEY WOULD OFFER ME $8,500 TO TRADE IT IN ON A NEW ONE. I DO NOT HAVE $6,300 TO DO INVEST. BESIDES, THE ENGINE IN THE Q5 HAS HAD ISSUES SINCE I PURCHASED IT AS A PRE-CERTIFIED VEHICLE IN 2011. I AM A SINGLE MOM, AND I HAVE HAD TO RENT A CAR ON MY OWN FOR THE LAST 2 WEEKS, WHILE THE SERVICE DEPARTMENT "ASSESSED" THE ENGINE ISSUE. TODAY I FINALLY GAVE UP AND I ARRANGED FOR MY Q5 TO BE TOWED TO A SALVAGE YARD. IF AUDI WOULD HAVE WORKED WITH ME ON ALERTING ME TO POSSIBLE ENGINE FAILURE ISSUE AT 105,000 MILES; SUGGESTED FIXING MY CAR SOONER; OFFERING ME A LOANER DURING THIS PROCESS; OR A BETTER TRADE IN VALUE -- I WOULD HAVE BOUGHT ANOTHER AUDI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947094January 23, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946707January 20, 2017
AIR BAGS
TAKATA RECALL CANNOT GET REPLACEMENT AIRBAG,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946823January 20, 2017
AIR BAGS
THIS AIRBAG RECALL WAS ISSUED A YEAR AGO AND NO REMEDY HAS BEEN MADE AVAILABLE WHILE MORE PEOPLE HAVE CONTINUED TO DIE. AN IMMEDIATE SOLUTION NEEDS TO BE MADE AVAILABLE FOR MYSELF AND OTHERS SO THAT NO MORE LIVES ARE SENSELESSLY LOST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946303January 19, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945903January 18, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945647January 17, 2017
AIR BAGS, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V660000 (FUEL SYSTEM) AND 16V078000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945498January 16, 2017
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE, AIR BAGS
TAKATA RECALL AFTER 10 MONTHS OF RECEIVING A RECALL NOTICE, THE TAKATA REPLACEMENT BAGS ARE STILL NOT AVAILABLE FROM FROMAUDI DEALER. I ALSO RECEIVED A RECALL IN NOVEMBER REGARDING FUEL PUMP FLANGE -- AFTER CALLING MY DEALER SEVERAL TIMES, I AM TOLD REPLACEMENT OFFERED BY RECALL NOTICE IS NOT AVAILABLE, MAY NOT BE FOR SEVERAL MONTHS - THIS IS FIRE HAZARD. AUDI LEAVES ME TO DRIVE A VEHICLE WITH 2 SERIOUS DEFECTS, WHICH THEY KNOW ABOUT, AND MAKE NO EFFORT TO DEAL WITH THE RECALL OR OFFER ME A REPLACEMENT VEHICLE. HOW CAN THIS BE ACCEPTED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Audi Q5