Audi Q5 Complaints

1,386 consumer complaints on file.

#10979450April 20, 2017
ENGINE
AFTER RUNNING ERRANDS I STARTED MY AUDI Q5. THE ENGINE IMMEDIATELY BEGAN TO IDLE HARD. NO WARNING LIGHTS ECT., BUT ENOUGH FOR CONCERN. DROVE IT IMMEDIATELY TO AN INDEPENDENT MECHANIC JUST BLOCKS AWAY. IT HAS BEEN DETERMINED THAT THE TENSIONER ON THE TIMING CHAIN BROKE CAUSING CATASTROPHIC ENGINE FAILURE. I HAVE MAINTAINED THE CAR METICULOUSLY, AND AM BESIDE MYSELF OVER THIS. I HAVE SINCE LEARNED THAT THIS HAS BEEN A PROBLEM FOR MULTIPLE PEOPLE AND THERE IS CURRENTLY A CLASS ACTION LAWSUIT FILED FILED LAST SPRING IN NEW JERSEY FOR THIS SPECIFIC ISSUE. MY ENGINE WAS REBUILT AS A RESULT OF THE RECALL TWO YEARS AGO ON AN OIL CONSUMPTION ISSUE. I AM BEING TOLD IT WILL COST ME $13,000 FOR A NEW ENGINE, BUT IS SEEMS THAT THIS WAS AN EXISTING PROBLEM THAT AUDI KEPT FROM ITS CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979704April 20, 2017
AIR BAGS
TAKATA RECALL IT HAS BEEN OVER A YEAR SINCE I FIRST REQUESTED THAT AUDI OF BELLEVUE HANDLE MY AIRBAG RECALL. I CALLED IN MARCH 2016 AND WAS TOLD THEY WOULD HAVE THE PARTS "BY THE END OF THE YEAR." I REQUESTED A LOANER CAR UNTIL IT WAS FIXED AND WAS TRANSFERRED TO A SALES MANAGER WHO DID NOT TAKE MY CALL. I LEFT A MESSAGE EXPLAINING THAT MY CAR SPENT 3 YEARS IN TEXAS AND I HAVE A SMALL CHILD AND WAS NOT COMFORTABLE DRIVING MY CAR WITH THE RECALL. HE NEVER RETURNED MY CALL. I RECENTLY TOOK MY CAR IN FOR REGULAR SERVICE. WHEN I MADE MY APPOINTMENT, I AGAIN REQUESTED THE AIRBAG BE REPLACED AND WAS TOLD THEY STILL DON'T HAVE THE PARTS AND, IN FACT NOBODY IN THE AREA HAD THEM. OUR HONDA WAS FIXED LAST JUNE. I RECEIVED ANOTHER "URGENT" RECALL NOTICE IN THE MAIL THIS WEEK, URGING ME TO CONTACT MY DEALERSHIP IMMEDIATELY. I CALLED AUDI USA TO EXPLAIN THE EXPERIENCE I JUST HAD AND INQUIRE FURTHER. I WAS TOLD THAT THEY WERE HOPING TO GET PARTS TO MY AREA BY SEPTEMBER (IT IS APRIL) AND THAT THE DECISION TO NOT MAKE REPLACEMENT PARTS AVAILABLE TO MY AREA WAS BEING DIRECTED BY THE NHTSA. I EXPLAINED MY CONCERNS ABOUT THE 3 YEARS MY CAR SPENT IN TEXAS AND WAS TOLD THEY WOULD MAKE A NOTE ON MY VEHICLE, BUT THE ONLY ADVICE I WAS GIVEN WAS TO KEEP CHECKING IN WITH MY DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965489April 19, 2017
AIR BAGS, FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP, ENGINE
AUDI Q5. CONSUMER WRITES IN REGARDS TO NO REMEDY/TIME FRAME AVAILABLE TO REPAIR AIR BAG REPLACEMENT RECALL, FUEL PUMP CRACKS AND ENGINE OIL LEAKAGE ISSUES. *SMD UPDATED 04/19/2017. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979373April 19, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972360April 14, 2017
SUSPENSION
FRONT DRIVER SIDE WHEEL MAKES A LOUD KNOCKING NOISE WHEN BRAKING AND OVER ANY SMALL BUMPS ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970312April 3, 2017
AIR BAGS, STRUCTURE:BODY, ELECTRICAL SYSTEM
WE ARE AWARE THAT THERE WAS A DIFFERENT RECALL THAT DID NOT INCLUDE OUR CAR THAT CAUSED CORROSION IN THE PANELING OF THE CAR FROM THE MOON ROOF AND IT WAS POSSIBLY CAUSING AIR BAGS TO DEPLOY. WE HAVE BEEN TO THE DEALERSHIP TO BE SERVICED AND THEY HAVE EXPLAINED TO US THAT THERE IS EXCESSIVE AMOUNT OF CORROSION IN THE PANELS OF THE CAR AND ALSO THE CORROSION AND WATER LEAKAGE HAS DESTROYED THE ELECTRICAL COMPONENTS OF OUR BACKUP CAMERA/SYSTEM. WE ARE WONDERING IF THIS HAS BEEN BROUGHT UP BY OTHER PEOPLE BECAUSE, ALTHOUGH OUR CAR'S VIN WAS NOT INCLUDED IN THE RECALL I AM REFERRING TO, IT SEEMS STRANGE THAT MY CAR HAS THESE EXACT SAME ISSUES. THERE IS NOT AN EXACT DATE ATTACHED TO THESE ISSUES BECAUSE IT MUST HAVE BEEN HAPPENING FOR QUITE SOME TIME. THE ONLY REASON WE KNOW OF THE CORROSION IS BECAUSE THE DEALERSHIP EMPLOYEE CRASHED INTO OUR CAR AND THEY HAD TO FIX THE DAMAGE. IN DOING SO THEY DISCOVERED THE EXCESSIVE AMOUNTS OF CORROSION AND COULD NOT EXPLAIN THE REASONING/CAUSE BEHIND IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968683March 27, 2017
AIR BAGS, FUEL/PROPULSION SYSTEM
TAKATA RECALL, DEALER HAS NO IDEA WHEN THEY WILL BE ABLE TO REPLACE THE SAFETY HAZARD. ISSUE #2 FUEL FUMES FILLING THE CAR AS YOU ARE DRIVING AND THIS IS AFTER THE DEALER CLAIMS THEY FIXED IT BY PUTTING A PATCH ON THE GAS TANK FLANGE, WHICH HAS NOT CORRECTED THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968487March 25, 2017
SERVICE BRAKES, VEHICLE SPEED CONTROL
ON THURSDAY MARCH 16TH APPROX AROUND 6 PM, I WAS DRIVING BACK HOME FROM WORK. WHEN I TRIED TO STOP THE CAR AT A STOP LIGHT (DRIVING APPROX 40-45 MILES/HR SPEED ON A STRAIGHT ROAD) BY PUSHING THE BREAK PEDAL THE VEHICLE SLOWED DOWN, BUT FAILED TO STOP COMPLETELY AND CONTINUED TO ROLL AUTONOMOUSLY AT A SLOWER SPEED. AS I CONTINUED TO PUSH THE BRAKE, ENGINE REVVED UP TWICE SPONTANEOUSLY. I IMMEDIATELY SHIFTED THE GEAR TO PARK AND THE VEHICLE STOPPED. APPROX A MINUTE LATER I SHIFTED BACK TO DRIVE AND DROVE THE CAR HOME. NEXT MORNING I DROVE THE CAR TO AUDI DEALERSHIP AND THEY RAN THE VEHICLE DIAGNOSTIC AND IDENTIFIED A FAULTY ABS CONTROL MODULE WHICH HAS SINCE BEEN REPLACED. SINCE IT INVOLVED BRAKE FAILURE AND SPONTANEOUS ACCELERATION I AM SUBMITTING THE COMPLIANT TO TO NHTSA. I HAVE ALSO SENT AN EMAIL TO AUDI USA TODAY REGARDING THIS. I JUST TOOK THE CAR BACK FROM SERVICE TODAY AND I WILL CONTINUE TO OBSERVE FOR ANY ISSUES AND UPDATE NHTSA AND AUDI USA. PLEASE FEEL FREE TO CONTACT ME SHOULD YOU NEED ANY ADDITIONAL INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967701March 22, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM, GASOLINE); HOWEVER THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. UPDATED 06/02/2017*LJ UPDATED 08/08/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967403March 21, 2017
UNKNOWN OR OTHER
TAKATA RECALL MILDEW ODOR RESULTING FROM WATER LEAKING IN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967556March 21, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965894March 14, 2017
AIR BAGS
TAKATA RECALL I HAVE HAD A RECALL FOR THE AIRBAG ON MY VEHICLE SINCE FEB 2016. I HAVE BEEN CALLING AUDI DEALERSHIPS SINCE OCTOBER 2016 TO GET THE SERVICE COMPLETE BUT WAS INITIALLY TOLD IT WOULD BE AVAILABLE BY END OF 2016. IT IS NOW MID-MARCH 2017 AND HAVING JUST SPOKEN TO AUDI, THEY ARE SAYING THERE ARE NO PARTS AVAILABLE YET. THEY HAVE SAID THIS SAFETY ISSUE IS MORE APPLICABLE TO HOT-HUMID STATES AND CALIFORNIA IS NOT ONE OF THEM. HOWEVER, I DO DRIVE TO OTHER HOT-HUMID STATES FREQUENTLY AND THIS IS A MAJOR CAUSE FOR CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960293March 13, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958646March 4, 2017
ENGINE
ARRIVED AT WORK. WITHIN 10 MINUTES OF ARRIVING A COWORKER ALERTED MY HUSBAND THAT HIS CAR WAS SMOKING. MY HUSBAND WENT OUT TO THE CAR AND THERE WAS SMOKE BILLOWING FROM UNDER THE HOOD. HE QUICKLY OPENED THE BACK DOOR, GRABBED HIS WORK ISSUED LAPTOP AND BY THEN IT HAD BURST INTO FLAMES. THIS HAPPENED IN MARCH 1, 2017. WE FOUND ONLINE AUDI WAS TO RELEASE NEWS TO OWNERS OF A RECALL INVOLVING THE COOLANT PUMP BECOMING BLOCKED WITH DEBRIS AND CAUSING SMOLDERING AND POSSIBLE FIRE. WELL, THERE WAS DEFINITELY FIRE. THE CAR IS TOTALED- BURNED TO A CRISP. FIRE DEPARTMENT AND POLICE RESPONDED. THE FIRE WAS PUT OUT AND NO ONE AND NO OTHER PROPERTY WAS DAMAGED. PRAISE GOD IT DIDN'T HAPPEN IN OUR GARAGE!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10957807March 1, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957591February 28, 2017
AIR BAGS
WE HAVE BEEN NOTIFIED BY AUDI USA THAT THE AIRBAGS ON OUR CAR MIGHT BE DANGEROUS. THEY HAVE NOT COME UP WITH A REPLACEMENT NOR REPLACEMENT DATE. WE ARE IN THE PROCESS OF SELLING THE CAR AND SEE THAT THE VALUE OF THE CAR IS IMPAIRED IF THIS RECALL IS NOT RECTIFIES. WHAT ARE OUR OPTIONS HERE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957620February 28, 2017
AIR BAGS
TAKATA RECALL + WATER INSIDE CAR: AUDI IS NOT FIXING THE TAKATA AIRBAG ISSUE, ANYTIME I ASK ABOUT IT TO DEALER, THEY ARE JUST SAYING, THEY DONT HAVE ANY FIX YET AND THEY DONT KNOW WHEN FIX WILL BE AVAILABLE. I WAS TRYING TO TRADE MY CAR SO I CAN BUY NEW ONE BUT DUE TO THIS ISSUE, NO ONE GIVING ITS REAL VALUE. RECENTLY THIS CAR ALSO FLOODED WITH WATER DUE TO THEIR INTERNAL PIPE BUSTED AND I WAS LOOKING ONLINE AND SEE THEY HAD ISSUE WITH SOME OF THE MODELS AND THEY RECALLED BUT THIS MODEL WAS NOT INCLUDED AND I END UP SPENDING ALMOST $1000 TO FIX THE ISSUE. I DON'T REMEMBER EXACT DATE SO JUST PUTTING LAST YEAR'S DATE BELOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956728February 24, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956310February 22, 2017
AIR BAGS
TAKATA RECALL, MY AUDI HAS THE DRIVER SIDE AIRBAG RECALL. THE ONE THAT HAS BEEN KNOWN TO DEPLOY AND KILL PEOPLE. I AM VERY UPSET WITH AUDI AND MADE IT VERY CLEAR TO THEM OF HOW UPSET I AM AND THEY COULD CARE LESS. IT HAS BEEN OVER A YEAR SINCE AUDI DRIVERS WERE MADE AWARE OF THIS SAFETY RECALL. AUDI HAS GIVEN NO SOLUTION TO THEIR DRIVERS AND COULD CARE LESS ABOUT THE SAFETY OF THEIR DRIVERS. I WAS TOLD OVER THE SUMMER THE PART WOULD BE REPAIRED BY FALL. IT IS NOW FEBRUARY AND SPOKE TO SOMEONE TODAY WHO SAID THEY HAVE NO CLUE WHEN IT WILL BE IN AND MY ONLY OPTION IS TO TRADE THE CAR IN FOR A MORE EXPENSIVE CAR. THIS OFFER IS ONLY AVAILABLE ON NEW CARS!! WHAT A SCAM!! FORCE CLIENTS TO TRADE IN THEIR CAR, NOT GETTING FAIR MARKET VALUE FOR THE TRADE, AND SPEND MORE MONEY ALL SO WE CAN BE SAFE!!! I HAVE NOW READ AN ARTICLE THAT STATES THESE RECALLS MAY NOT ALL BE REPLACED TILL 2020!! I AM PREGNANT WITH TWINS IN A CAR THAT IS ESSENTIALLY A DEATH TRAP!! WE ARE TRYING TO GET RID OF THIS CAR WHICH SHOULD SELL FOR 10K OVER WHAT A DEALERSHIP WILL EVEN TOUCH IT FOR ON TRADE IN. IT HAS BEEN WELL OVER THE REASONABLE TIME FOR THIS SAFETY RECALL. DEALERSHIPS SHOULD BE FORCED TO BUY BACK THESE CARS AT FAIR MARKET VALUE AND DEAL WITH IT!!! IT WOULD BE A LOT CHEAPER THEN THE NUMEROUS LAW SUITS THAT WILL HAPPEN IF I GET IN A CAR ACCIDENT OR SOMEONE ELSE FOR THAT MATTER!! THEY ARE OFFERING ZERO HELP TO THEIR CUSTOMERS AND SHOULD BE ASHAMED OF THEIR SELVES!! THE FACT THAT THIS HAS BEEN KNOWN ABOUT SINCE 2004 AND THESE DISGUSTING COMPANIES ARE PUTTING PEOPLES LIVES AT RISK IS DISGRACEFUL!! THIS ISSUE NEEDS TO BE RESOLVED IN A TIMELY MANNER AND I AM DEMANDING A SOLUTION!! BUY BACK MY CAR OR FIX IT WITHIN 1 MONTH!! DON'T GAMBLE WITH THE LIVES OF YOUR CUSTOMERS!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955247February 17, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS ADVISED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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