Audi Q5 Complaints

1,386 consumer complaints on file.

#11001391June 26, 2017
AIR BAGS
TAKATA RECALL: I CONTACTED DEALER MULTIPLE TIMES BUT THEY ARE NOT FIXING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995822June 19, 2017
UNKNOWN OR OTHER
THE GLUE THAT HOLDS THE PANORAMA SUN-SHADE TO THE SIDE RAILS FAILS IN HOT CLIMATES. SEPARATION FROM THE SIDE RAIL GUIDES CAUSES THE SUN-SHADE TO CATCH AND TEAR. THIS PART CANNOT BE REPAIRED AND MUST BE REPLACED AT THE COST OF $1500+. I CONTACTED AUDI AND WAS INFORMED THAT THE FAILURE OF THE GLUE IS NOT A COMMON ISSUE DESPITE FINDING DOZENS OF SIMILAR COMPLAINTS ONLINE AND FINDING LOCAL REPAIR SHOPS THAT REPORT REPLACING DOZENS OF SUNSCREENS PER YEAR FOR EXACTLY THIS REASON. I TRULY BELIEVE THIS IS A MANUFACTURER DEFECT AND SHOULD BE TREATED AS SUCH AND REPLACED BY THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994353June 11, 2017
EXTERIOR LIGHTING
2014 AUDI Q5, HEADLIGHT LENSES CRAZING/FROSTING FROM THE INSIDE. THIS IS NOT WATER MOISTURE, THIS IS A DEFECT IN THE LENS MATERIAL. THE CRAZING/FROSTING OF THE LENS DECREASES LIGHT OUTPUT AND SCATTERS THE LIGHT TO WHERE IT AFFECTS ONCOMING DRIVERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992057May 29, 2017
AIR BAGS
HELLO, THERE IS AN OPEN RECALL FOR MY 2001 AUDI Q5: START DATE: FEB 09, 2016, AUDI ACTION CODE: 69N1 DESCRIPTION: TAKATA HAS REPORTED THAT THE DRIVER FRONTAL AIRBAG INFLATOR COULD POTENTIALLY RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. IN THE EVENT OF AN INFLATOR RUPTURE, METAL FRAGMENTS COULD PASS THROUGH THE AIRBAG CUSHION MATERIAL, WHICH MAY RESULT IN SERIOUS INJURY OR DEATH TO VEHICLE OCCUPANTS. NHTSA RECALL NUMBER: 16V078 SO THE DRIVER AIRBAG INFLATOR HAS TO BE REPLACED. I BROUGHT MY CAR TO THE AUDI SERVICE (3200 COLUMBIA PIKE, ARLINGTON, VA 22204). I WAS TOLD THAT THE AIRBAG INFLATOR REPLACEMENT CAMPAIGN IS EXPECTED TO START NOT EARLIER THAN SEPTEMBER 2017. SINCE I AM LEAVING THE USA IN AUGUST 2017 AND I AM PLANNING TO BRING MY CAR TO MY COUNTRY BULGARIA, I WOULD LIKE TO ASK FOR PROFESSIONAL ADVICE WHAT SHOULD I DO. I WOULD BE GRATEFUL IF YOU CAN ASSIST IN CONNECTING ME WITH THE PRODUCER TAKATA TO HELP ME WITH RESOLVING THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991364May 24, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. BOTH LOCAL DEALERS, LANGDON AUDI EAST 723 NEW LONDON RD LATHAM NY 12110 AT 518-783-5003 AND AUDI BROOKLYN 665 65TH ST BROOKLYN NY 11220, DID NOT HAVE THE PARTS AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990967May 22, 2017
AIR BAGS, POWER TRAIN
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V660000 (POWER TRAIN) AND 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991003May 22, 2017
AIR BAGS
TAKATA RECALL - HAVE NOT RECEIVED A NOTIFICATION OF WHEN THE AIRBAG WILL BE REPLACED BY THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991023May 22, 2017
POWER TRAIN
AT 62000 MILES THERE IS A FAULTY BEARING IN THE TRANSMITION THAT IS CAUSING NOISE TO RESONATE IN THE CABIN. I TOOK THE CAR TO A REPUTABLE INDEPENDENT MECHANIC IN SAN FRANCISCO AND HIS DIAGNOSIS WAS THAT IT WAS A MANUFACTURE DEFECT, AND I SHOULD NOT ACCEPT THIS FROM AUDI SINCE THIS PROBLEM SHOULD NOT HAVE OCCURRED AT SUCH LOW MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991017May 22, 2017
ENGINE
WHILE DRIVING CAR, THE ENGINE LIGHT CAME ON, THERE WAS NO NOISE OR INDICATION OF A FAILURE. THE CAR DID SEEM A LITTLE LOW ON POWER. TOOK THE CAR TO THE DEAL WHERE THE DIAGNOSED THAT THE TURBO CHARGER FAILED AFTER ONLY 45,371 MILES. WITH THE VEHICLE HAVING AVERAGED LESS THAN 10,000 MILES DRIVEN PER YEAR, THE FAILURE IS NOT FROM EXCESSIVE WEAR OR USE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990636May 19, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985968May 16, 2017
AIR BAGS
WHAT THE F IS GOING ON. STILL NO REPLACEMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985802May 15, 2017
UNKNOWN OR OTHER
MY 4 YEAR OLD DAUGHTER GOT A 3RD DEGREE BURN ACROSS HER THIGH BY GETTING A GROCERY BAG OUT OF 2015 AUDI Q5 -- WHILE HELPING HER MOM. VEHICLE WAS STATIONARY AND IN PARK. OCCURRED IN OUR GARAGE AT OUR HOME. THE EXHAUST STICKS OUT TOO FAR BY AN INCH OR SO. UNSAFE DESIGN FOR THE PUBLIC. RECALL IT!
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10985813May 15, 2017
AIR BAGS
TAKATA RECALL. I CAN NOT SELL OR GIFT MY CAR , BECAUSE I HAVE BEEN WAITING ONE YEAR FOR AN AIRBAG FROM MY DEALER IN NORWELL, MA. THEY ARE WILLING TO TAKE CAR IN TRADE FOR A VERY LOW-LOW TRADE IN. I WANT MY REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984504May 9, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984165May 8, 2017
AIR BAGS
TAKATA RECALL. IT HAS BEEN 15 MONTHS SINCE THE RECALL AND AUDI HAS OFFERED NOTHING, SUCH AS A CAR RENTAL AS OTHER MANUFACTURER'S HAVE DONE. I HAVE CALLED MANY AUDI DEALERSHIPS AND THE CORPORATE OFFICES REQUESTING AN EQUAL TRADE-IN ON AN UNAFFECTED Q5 MODEL, SUCH AS THE 2013 I BELIEVE IS NOT RECALLED; OR A CAR RENTAL. I HAVE A 14 MONTH OLD AND CANNOT DRIVE THE BABY AROUND IN THIS VEHICLE. AUDI HAS TOLD ME NOT TO WORRY - 'THERE HAVE BEEN NO FATALITIES IN GERMAN MADE VEHICLES DUE TO THE TAKATA RECALL'. I AM VERY DISAPPOINTED AND ASK ASSISTANCE OR REMEDY RESOLVED IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983767May 5, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE PART WAS ON BACKORDER AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981379April 29, 2017
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I WAS DRIVING MY CAR AROUND SOME BLIND CURVES WHEN I HEARD A CLANK KIND OF SOUND AND CLICKING AND THEN LOST POWER FORTUNATELY I WAS CLOSE ENOUGH I COASTED HOME. I WAS VERY LUCKY. I COULD NOT GET THE ENGINE TO START AND HAD IT TOWED TO THE AUDI DEALER HE SAID, ENGINE NO START NO POWER: FOUND ENGINE CRANKS WITHOUT COMPRESSION. FOUND TIMING CHAIN STRETCHED AND JUMPED TIMING. REMOVED AND INSPECTED VALVES AND FOUND ALL VALVES TO BE BENT. AT THIS TIME WE NEED TO REPLACE THE CYLINDER HEAD AND TIMING CHAIN AND RELATED PARTS. PARTS: $4800 LABOR: $4835 TOTAL: $9635.00 REGARDS, I BELIEVE THIS IS A PROBLEM THAT ACTUALLY IS SO COMMON THAT SEVERAL MECHANICS HAVE WEBSITES ON HOW TO PROTECT YOUR CHAIN FROM DOING THIS. I OF COURSE HAD NO IDEA ABOUT ANY OF THIS BEFORE...BECAUSE NO ONE TOLD ME IT WAS AN ISSUE!!!! OR I WOULD HAVE DONE THE PREVENTATIVE CARE. ALSO, I JUST READ THEY ARE DOING A CLASS ACTION SUIT WITH THIS IN NEW JERSEY. I CAN TELL YOU I AM FEELING VERY NERVOUS ABOUT DRIVING MY AUDI AGAIN!!! I HAVE NO CONFIDENCE IN THESE CHAINS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981412April 29, 2017
AIR BAGS
TAKATA RECALL. THE PARTS ARE NOT AVAILABLE AT THE DEALERSHIP IN WARRINGTON, PA ON APRIL 29, 2017, 14 MONTHS PAST THE RECALL DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981352April 28, 2017
AIR BAGS, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2015 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V001000 (VISIBILITY, AIR BAGS). THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. A REPAIR APPOINTMENT WAS SCHEDULED, BUT THERE WAS NO TIMEFRAME FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980297April 24, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
- I WAS DRIVING HOME AND THE CHECK ENGINE LIGHT WENT ON SAYING HYBRID SYSTEM FAILURE. - THEN AS I WAS ALMOST HOME, I WAS DRIVING DOWN A VERY STEEP DRIVEWAY, AND THE BREAKS STARTED SKIPPING (FOOT SLAMMED ON BREAKS AND CAR FINALLY STOPPED AFTER ABOUT 20 FEET). - THE ENGINE WARNING THEN READ "HYBRID SYSTEM, POWER STEERING, AND TRANSMISSION SYSTEM FAILURE" FLASHING IN RED (ALONG WITH OTHER SYSTEMS FAILURES) AND THE CAR WAS UNABLE TO DRIVE. - SCARED FOR MY LIFE, I PUT CAR IN PARK AND HAD IT TOWED TO AUDI OF BELLEVUE - THEY SAID "A COOLANT VALVE IN THE BACK OF THE ENGINE SLOWLY LEAKED COOLANT OVER TIME, LEAKING OVER THE ENTIRE ELECTRICAL HARNESS AND WICKED UP INTO THE CONTROL MODULE." - THE SERVICE TECH SAID "THIS IS A KNOWN ISSUE" THAT THEY HAVE SINCE REDESIGNED - THUS INDICATING THEM KNOWING THAT THIS IS AN ISSUE - AUDI ISSUED A RECALL ON THIS FOR THE A8 MODELS FOR "COOLANT LEAKING THROUGH COOLANT WIRE CONNECTION, CAUSING COOLANT MIGRATION INTO THE ENGINE CONTROL MODULE. IF THIS HAPPENS IT CAN CAUSE A SHORT CIRCUIT OR POSSIBLY EVEN A STALL WITHOUT WARNING, STALLING CAN LEAD TO A VEHICLE CRASH." - AUDI RECALL CODE: 80B9 - SINCE MY CAR IS A Q5 IT IS NOT COVERED UNDER THIS PARTICULAR RECALL, BUT IT IS THE EXACT SAME ISSUE AND CAUSED MY BREAKS TO MALFUNCTION AND CAR TO STALL. THE CONSUMER STATED THE VEHICLE MANUFACTURER OFFERED A 25%. UPDATED 06/05/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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