Audi Q5 Complaints

1,386 consumer complaints on file.

#11157158December 9, 2018
ENGINE
STILL WAITING FOR MANUFACTURE'S RECALL FOR AUXILIARY WATER PUMP THAT WAS IDENTIFIED 7 MONTHS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157202December 9, 2018
ENGINE, POWER TRAIN
ENGINE MAKE NOISES AND DON'T MAKE SHIFT NORMAL IS LIKE A LACK POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156763December 7, 2018
FUEL/PROPULSION SYSTEM, STEERING
TL* THE CONTACT OWNS A 2011 AUDI Q5. WHILE DRIVING 30 MPH, THE CONTACT SMELLED A FUEL ODOR. THE CONTACT PULLED THE VEHICLE OVER AND SHUT OFF THE ENGINE. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT WAS UNSUCCESSFUL AND THE CHECK ENGINE INDICATOR ILLUMINATED. ALSO, THE ELECTRIC POWER STEERING WARNING MESSAGE APPEARED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE CONTACT CALLED THE COLLECTION AUDI (200 BIRD RD, CORAL GABLES, FL 33146, (305) 444-5555), BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156010December 4, 2018
TIRES, TIRES:SIDEWALL
THE INSIDE OF THE TIRE DELAMINATED HALF WAY AROUND THE TIRE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154764November 29, 2018
VISIBILITY/WIPER
2010 AUDI Q5 PREMIUM PLUS. ORIGINAL WINDSHIELD IS LEAKING. UPPER RIGHT CORNER IS NOT SEALED PROPERLY SO THE WATER IS LEAKING ON THE A PILLAR. SERVICE ADVISER FROM LOCAL AUDI DEALERSHIP TOLD US AFTER CHECKING AND TESTING THEY SAID THAT THE ORIGINAL WINDSHIELD IS LEAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152411November 19, 2018
ENGINE
COOLANT PUMP LEAK & OVERHEAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152166November 17, 2018
POWER TRAIN
PURCHASED A 2018 AUDI Q5 IN JULY 2017. THE ENGINE LOST POWER OR ACCELERATION WHEN MAKING A TURN. TOOK IT TO THE DEALER 2 TIMES FOR THE SAME PROBLEM AND CANNOT REPRODUCE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151534November 14, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THELEN AUDI VOLKSWAGEN MAZDA (LOCATED AT 1112 N EUCLID AVE, BAY CITY, MI 48706, (989) 684-2980) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT PROBLEM WAS RESOLVED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150750November 10, 2018
FUEL/PROPULSION SYSTEM
THE CAR SMELLS TO RAW GAS SITTING IN THE GARAGE. WHEN I GET IN IT THE ISIDE SMELLS TO RAW GAS ALSO. I AM NOT GETTING ANY WARNING SIGNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145350November 5, 2018
ENGINE
TL* THE CONTACT OWNS A 2015 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI RICHMOND (12592 BROADSTREET RD, RICHMOND, VA 23233, (804) 273-8700) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144963November 2, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (WILLIAMS AUTO WORLD, 2845 E SAGINAW ST, LANSING, MI 48912, (517)-484-1341) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144435October 31, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, POWER TRAIN
THE SUNROOF HAS A LEAKAGE WHICH AS CAUSES DAMAGE TO SUNSCREEN. THE WATER FROM THE SUNROOF HAS LEAKED INTO VEHICLES ELECTRICAL SYSTEM AND HAS CAUSED BACK UP CAMERA, PARKING, THE STEREO SYSTEM TO MALFUNCTION. WATER FROM THE ROOF HAS ALSO AFFECTED THE ENGINE'S BLOWER IT HAS SHORT-CIRCUITED SO THAT THE AC AND HEATER NO LONGER PUT OUT AIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144186October 30, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
RECEIVED A RECALL RELATED TO ELECTRIC COOLANT PUMP IN JUNE. PARTS NOT AVAILABLE. CALLED MY DEALER PRINCETON AUDI AND NO HELP. RECEIVED SECOND NOTICE REGARDING THIS IN SEPTEMBER, THAT AUDI HAD AN 'INTERIM FIX" AND ADVISED ME TO CONTACT PRINCETON AUDI AGAIN. I DID, BUT THEY DID'T HAVE THE PART FOR THE 'INTERIM FIX' EITHER. I HAVE CALLED THEM 3 TIMES AND NOW AM ON A WAITING LIST WITH OVER 100 NAMES. AUDI APPARENTLY IS NOT MAKING THESE PARTS FAST ENOUGH, AND IN THE MEANTIME, WE ARE ADVISED TO KEEP THE CAR OUT OF THE GARAGE... WINTER IS COMING IN THE NORTHEAST. THEY HAVE NO IDEA WHEN THEY WILL GET THE PART
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143069October 26, 2018
ENGINE
EXCESSIVE OIL CONSUMPTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142182October 23, 2018
ELECTRICAL SYSTEM, ENGINE
I TOOK MY VEHICLE TO AUDI AND HAD IT PARTIALLY FIXED. THEY STATED THERE WERE TWO PARTS TO THIS PHASE. I COMPLETED PHASE 1; HOWEVER, THE RECALL HAS NOT BEEN LIFTED BECAUSE PHASE 2 HAS NOT BEEN RELEASED BY AUDI TO THE DEALERSHIPS YET. I WAS TOLD IT WOULD HAPPEN LATE THIS WINTER. THE PROBLEM I FACE IS THAT I HAVE TO SHIP MY POV TO GERMANY FOR A MILITARY ASSIGNMENT THERE. I NEED TO HAVE NO RECALLS ON MY VEHICLE IN ORDER TO DO SO. PLEASE ASSIST. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141353October 18, 2018
AIR BAGS, STRUCTURE:BODY
A FEW WEEKS AGO, MY WIFE AND I OBSERVED WATER ON DRIVER'S SIDE OF THE DASHBOARD AFTER IT RAINED. I THEN CHECKED THE FLOOR CARPET IN THE DRIVER'S FOOT WELL -IT WAS WET. AFTER REMOVING THE DRIVER'S SIDE GRAB HANDLES, A-PILLAR TRIM AND THE VISOR IN ORDER TO LOWER THE HEADLINER, I OBSERVED WATER DRIPPING AT THE JUNCTION OF THE DRAIN HOSE TO THE SUNROOF. I ALSO OBSERVED MORE WATER LEAKING INTO THE CAR BETWEEN THE TOP SIDE OF THE WINDSHIELD AND THE BODY OF THE CAR. I ALSO NOTICED THAT THE DRIVER'S SIDE CURTAIN AIRBAG WAS WET FROM THE WATER DRIPPING FROM THE SUNROOF / DRAIN HOSE CONNECTION. ON 10/15/18, I CALLED AUDI OF AMERICA AND INFORMED THE REPRESENTATIVE OF THE PROBLEMS WITH THE VEHICLE THE REPRESENTATIVE TOOK MY INFORMATION AND SAID, "SOMEBODY WILL GET IN TOUCH WITH YOU". ON 10/17/18, I RECEIVED A PHONE CALL FROM MRS. SHEMONIA. I INFORMED MRS. SHEMONIA THAT OUR Q5 HAS LEAKING SUNROOF DRAIN THAT CAUSES WATER TO DRAIN OVER THE DRIVER'S SIDE CURTAIN AIRBAG, WHICH MAY PREVENT THE AIRBAG FROM DEPLOYING PROPERLY. I ALSO INFORMED MRS. SHEMONIA V. THAT THE WINDSHIELD IS LOSE WHICH CASES WATER TO LEAK INTO THE CAR AS WELL. LOSE WINDSHIELD IS ALSO A SAFETY DEFECT BECAUSE IT MAY PREVENT THE PASSENGER'S SIDE FRONT AIRBAG FROM DEPLOYING PROPERLY. MRS. SHEMONIA STATED THAT AUDI DECLINED TO PROVIDE ANY ASSISTANCE WITH REPAIRING THESE TWO PROBLEMS SINCE THE Q5 IS OUT OF THE FACTORY WARRANTY PERIOD. I CALLED BELL AUDI AND SPOKE TO SERVICE ADVISOR TOM WHO STATED THAT HE WAS AWARE OF THE LEAKING SUNROOF DRAINS DUE TO DRY ROT AND THAT THE REPAIR WOULD COST ABOUT $800.00. ACCORDING TO TOM, THE WINDSHIELD REPAIR WOULD COST $1200.00 BECAUSE "THE OLD WINDSHIELD CANNOT BE TAKEN OUT WITHOUT BREAKING IT SO A NEW WINDSHIELD WOULD HAVE TO BE INSTALLED." IT APPEARS THAT AUDI OF AMERICA DOES NOT CARE ABOUT THEIR VEHICLES BEING UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141070October 17, 2018
AIR BAGS
TAKATA AIRBAGS - THE DEALERSHIP NEAR US THAT SERVICES OUR AUDI VEHICLES WILL NOT PERFORM THE RECALL WORK SERVICE. THEY CLAIM THE STEERING WHEEL WAS CHANGED. THEY QUOTED US A $2500 PRICE TO REPLACE THE STEERING WHEEL AND THEN THEY CAN DO THE RECALL WORK. WE BOUGHT THE CAR USED. WE DID NOT CHANGE THE STEERING WHEEL. THE STEERING WHEEL IS AN AUDI S LINE STEERING WHEEL. THE CAR IS AN S LINE AS INDICATED ON VARIOUS PARTS THROUGHOUT THE CAR. I WENT TO LUXURY HAUS WHERE WE BOUGHT THE CAR AND THEY WENT OUT OF BUSINESS. I CONTACTED AUDI OF AMERICA AND THEY COULD NOT EXPLAIN THE ISSUE BUT CLOSED OUR CASE WITH NO WRITTEN EXPLANATION. I SPOKE TO THE PERSON HANDLING MY CASE AND THEY COULD NOT EXPLAIN IT TO ME AS THEY WERE NOT QUALIFIED. I ASKED TO SPEAK TO A QUALIFIED PERSON SO I CAN AT LEAST UNDERSTAND WHAT THE PROBLEM IS. I NEVER RECEIVED AN EXPLANATION EITHER WRITTEN OR VERBAL OVER THE PHONE. WE DID NOT CHANGE THE STEERING WHEEL. THE STEERING WHEEL MATCHES THE MAKE AND MODEL OF THE CAR. THE STEERING WHEEL IS AN AUDI PRODUCT. WE DON'T UNDERSTAND WHY WE NEED TO SPEND $2500 TO GET ANOTHER SAME STEERING WHEEL IN ORDER TO GET THIS SAFETY RECALL COMPLETED. I AM SCARED TO DRIVE THE CAR. IT IS 6 YEARS OLD. THE DEALERSHIP TOLD US WE CANNOT TRADE THE CAR IN UNTIL WE ADDRESS THE RECALL. I COULD NOT TRY TO SELL IT PRIVATELY KNOWING THIS SAFETY PROBLEM EXISTS AND DUMPING THIS PROBLEM ONTO SOMEONE ELSE. IT SEEMS VERY UNFAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140353October 15, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 AUDI Q5. WHILE DRIVING 15 MPH, THE VEHICLE STALLED AND COULD NOT BE RESTARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT TO CALL NHTSA. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139709October 11, 2018
ENGINE, FUEL/PROPULSION SYSTEM
I PURCHASED A NEW EPA COMPLIANT AUDI Q5 DIESEL ON MARCH 28TH 2018. THE VEHICLE HAD THE EPA EMISSIONS REPAIR COMPLETED. SHORTLY AFTER PURCHASING THE VEHICLE I EXPERIENCED AN INTERMITTENT THROTTLE CONTROL ISSUE. IT PRIMARILY OCCURS AT SLOW SPEEDS. WHEN DRIVING SLOWLY, IF I SUDDENLY ACCELERATE, SUCH AS PASSING AROUND A VEHICLE IN FRONT OF ME, THE THROTTLE WILL NOT WORK, DESPITE MY PRESSING ON THE GAS PEDAL. I HAVE TO REMOVE MY FOOT FROM THE GAS PEDAL AND REAPPLY IT TO GET THROTTLE RESPONSE. I BELIEVE THIS IS AN UNSAFE SITUATION AND SHOULD BE ADDRESSED BY AUDI. I'VE HAD THE VEHICLE TO THE DEALERSHIP THAT SOLD ME THE VEHICLE TWICE AND THEY COULD NOT IDENTIFY THE PROBLEM. THE ISSUE HAS OCCURRED AT LEAST 12 TIMES. I WAS RECENTLY ABLE TO REPLICATE IT TWICE IN A CONTROLLED SETTING, HOWEVER, I WAS UNABLE TO REPLICATE IT AT THE DEALERSHIP. THE DEALERSHIP FOUND NO ASSOCIATED CODES WITH A SCAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139404October 10, 2018
STRUCTURE:BODY, SERVICE BRAKES, ELECTRICAL SYSTEM
WHILE DRIVING ABOUT 45 ON THE HIGHWAY, A LIGHT CAME ACROSS MY DASH THAT SAID 'PARKING BRAKE MALFUNCTION!' MOMENTS LATER MY 2011 AUDI Q5 CAME TO A COMPLETE STOP CAUSING A 3 CAR PILE UP. MY CAR HAD JUST BEEN SERVICED IN JUNE AND GOTTEN NEW BRAKES AT THAT TIME AS WELL.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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