Audi Q5 Complaints

1,386 consumer complaints on file.

#11190263March 20, 2019
ENGINE
MY DEALER PERFORMED RECALL THE FOLLOWING: 80C5 2017-10-25 A-RECALL - AUXILIARY HEATER SINCE THEN AUDI HAS NOT PROVIDED THE NEW PART. IT HAS BEEN 6 MONTHS. I WAS TOLD THE REPLACEMENT OIL COOLANT PUMP WAS EXPECTED BY THE END OF 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190001March 19, 2019
STEERING
TL* THE CONTACT OWNS A 2014 AUDI Q5. WHILE TURNING THE VEHICLE, THE STEERING SEIZED. THE CONTACT ALMOST CRASHED INTO AN ONCOMING VEHICLE DUE TO THE FAILURE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUDI OF QUEENS (30-35 COLLEGE POINT BLVD, FLUSHING, NY 11354, (929) 297-0700) WHERE THE VEHICLE WAS CURRENTLY BEING DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185231March 13, 2019
EQUIPMENT, UNKNOWN OR OTHER
2016 AUDI Q5. CONSUMER WRITES IN REQUESTING INFORMATION FOR RECALLS ON THIS VEHICLE. *LD *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182950March 12, 2019
ENGINE
2017 AUDI Q5. CONSUMER WRITES IN REGARDS TO DEFECTIVE RUN COOLANT PUMP. * LD *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186236March 12, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
ON MULTIPLE OCCASIONS WHEN DRIVING THE AUDI Q5 THE PRE-SENSE ENGAGES INAPPROPRIATELY (NO TRIGGER) RESULTING IN AN IMMEDIATE AND HARSH BRAKING OF THE CAR TO A COMPLETE STOP. IN TRAFFIC, THIS POSES A SIGNIFICANT RISK OF A CRASH RESULTING IN DAMAGE AND POTENTIAL BODILY INJURY. THE AUDI PRE-SENSE IS DESIGNED TO STOP A CAR FROM AN IMMINENT CRASH, HOWEVER AN APPARENT FLAW IN THE TECHNOLOGY ENGAGES THE PRE-SENSE WITHOUT TOTALLY UNNECESSARILY (NO CROSS TRAFFIC, AT LEAST 10 FEET FROM A BUSH OR OTHER OBJECT). NOT ONLY DOES THE UNEXPECTED AND UNNECESSARY HARD AUTO-BRAKING ADD WEAR AND TEAR TO THE BRAKES AND SUSPENSION, IT POSES A REAL RISK OF AN ACCIDENT AS OTHER DRIVERS DO NOT EXPECT THE SUDDEN AND UNNECESSARY BRAKING. THIS HAPPENS INTERMITTENTLY WITHOUT A PATTERN IN DRY AND WET WEATHER ON A FLAT SURFACE OR AN INCLINE. ALWAYS OCCURS WHEN IN REVERSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185021March 8, 2019
ENGINE
I AM HAVING TO ADD OIL EVERY 500-800 MILES. I DID NOT HAVE THE OIL CONSUMPTION TEST DONE DUE TO IT SOUNDS LIKE A WASTE OF MONEY AND THEY DO NOT EVEN FIX THE PROBLEM. IS ANYONE HAVING THESE PROBLEMS IN THE 2013 MODELS? I AM THINKING ABOUT TRADING IT IN OR MAYBE I SHOULD JUST GO TO A DIFFERENT MAKE TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184821March 7, 2019
ENGINE
TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V002000 (ENGINE AND ENGINE COOLING) AND HAD THE FIRST PART OF THE REPAIR COMPLETED, EVEN THOUGH THE VIN WAS NOT INCLUDED IN THE RECALL. AUDI NORTH ORLANDO (139 N OREGON ST, SANFORD, FL 32771, (888) 894-9542) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184641March 6, 2019
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
TL* THE CONTACT OWNS A 2018 AUDI Q5. THE CONTACT STATE THAT THE VEHICLE INDEPENTLY ENGAGED THE COLLISION BRAKE SYSTEM ON SEVERAL OCCASIONS THE FIRST WAS THE EVENING OF FEBRUARY 12TH AT APPROXIMATELY 19:00 EST. WHILE TRAVELING SOUTH ON LAHSER ROAD AT APPROXIMATELY 45 MPH WITH NO OTHER VEHICLES IN THE AREA THE VEHICLE SENSED A POTENTIAL FRONT END COLLISION AND APPLIED FULL BRAKES. THIS CAUSED LOSS OF CONTROL OF THE VEHICLE THE SECOND EVENT WAS MARCH 4 AT APPROXIMATELY 16:00 EST. WHILST DRIVING HOME I CAME TO A STOP AT THE LIGHT WITH A TRUCK IN FRONT OF MY VEHICLE. NO WARNING WAS DETECTED. AS THE VEHICLE IN FRONT OF ME DEPARTED THE VEHICLE WARNING SYSTEM CAME ON. IT DID NOT APPLY BREAKS AT THIS TIME JUST A FALSE POSITIVE SENSOR WARNING. THE FIRST INCIDENT WAS PASSED OFF AS THE RESULT OF ICE, WHILE NOTICE SENSOR WARNING WAS EVIDENT THE SECOND INCIDENT WAS REPORTED TO THE DEALER ON MARCH 4 AND NO RESPONSE HAS BEEN RECEIVED. I FEEL THIS VEHICLE HAS TWICE PROVIDED UNSAFE ACTIONS AND NEEDS TO BE ADDRESSED BEFORE I HAVE A CHILD IN THE VEHICLE AND HAVE AN INCIDENT THAT HARMS AN INDIVIDUAL. THE VEHICLE WAS TAKEN TO AUDI OF ROCHESTER HILL 45441 DEQUINDRE ROAD ROCHESTER HILL MICHIGAN 48307 PHONE NUNBER (248)-997-7400 TO HAVE A DIAGNOSTIC PERFORMED THE DEALER ADVISED THAT THE VEHICLE COLLISION SYSTEM MALFUNCTION DUE TO ICE ON THE SENSOR. THE VIN INFORMATION WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184036March 4, 2019
STEERING
I DROVE MY CAR EARLY IN THE MORNING TO CHURCH AND, ON THE WAY HOME, STOPPED AT A SUPERMARKET. IT WAS VERY COLD, MINUS 15 DEGREES AT THE TIME IN BOZEMAN, MONTANA. WHEN I CAME BACK TO THE CAR TO START TO GO HOME, THERE WAS A VERY LOUD ALARM AND A WARNING - STEERING DEFECTIVE - UNSAFE TO DRIVE. I TURNED THE CAR OFF AND TRIED TO RESTART IT AND THE SAME LOUD ALARM AND WARNING OCCURRED. I WAITED 5 MINUTES AND TRIED AGAIN AND GOT THE SAME RESULT. I GOT THE CAR TOWED TO MY NEARBY AUDI DEALER TO BE FIXED. THEN I DID SOME RESEARCH AND SAW THAT THIS STEERING ISSUE IS A REAL PROBLEM WITH AUDI Q5 AND SQ5, BUT ONLY THE SQ5 HAS HAD A RECALL. APPARENTLY THERE IS A LOT OF CONTROVERSY ABOUT THIS PROBLEM, SOMETIMES REQUIRING A STEERING RACK REPLACEMENT AND OTHER TIMES SOFTWARE. IN ANY EVENT, AUDI KNOWS ABUT THIS DANGEROUS PROBLEM. WHAT IF I WAS ON THE HIGHWAY WITH MY BABY GRANDSON IN THE CAR? I DISCOVERED A LOT OF VERY NEGATIVE INFO ON THE AUDI WORLD FORUMS DATING BACK AS FAR AS EARLY 2016 CONCERNING THE 2015 SQ5. SAME SEEMS TO BE THE PROBLEM WITH THE Q5. APPARENTLY ON TRANSPORT CANADA'S WEBSITE THE SQ5 STEERING HAS BEEN RECALLED, BUT NOT THE Q5. IN LIGHT OF THE EMISSIONS SCANDAL IN WHICH THE CAR COMPANY (VOLKSWAGEN) DELIBERATELY DECEIVED ON EMISSIONS, I AM THINKING THAT THEY ARE A RATHER UNTRUSTWORTHY COMPANY FROM WHICH TO BUY A CAR. I WILL GET RID OF MINE FOR SAFETY'S SAKE AS SOON AS I CAN! THE CAR IS STILL AT THE DEALER FOR REPAIR, AND I HAVE NOT HEARD FROM THEM SINCE EARLY THIS MORNING. I TRIED TO REACH THE SERVICE AREA FOR AN UPDATE, BUT AS YET HAVE NOT HEARD BACK. I HAVE 4 MONTHS LEFT ON MY WARRANTY. AND THE CAR HAS LESS THAN 12,000 MILES ON THE ODOMETER. THIS IS SCARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184171March 4, 2019
STEERING
UPDATE ON NHTSA TRACKING NUMBER 11184036 I RECEIVED A CALL FROM THE AUDI SERVICE AREA WHERE MY CAR WAS TOWED YESTERDAY FOR A FIX TO THE STEERING PROBLEM (ALARM TELLING ME NOT TO DRIVE DUE TO UNSAFE STEERING AND A LOCKED STEERING WHEEL) AUDI REFUSES TO REPLACE ANY STEERING RELATED PARTS UNLESS THE PROBLEM HAPPENS A SECOND TIME. SINCE THIS SEEMS TO BE A VERY COLD WEATHER PROBLEM, I WILL HAVE TO WAIT UNTIL NEXT WINTER SINCE THE EXTREME COLD IS PROBABLY OVER FOR THIS YEAR AS WE ENTER SPRING. JUST HOPE IT DOESN'T HAPPEN WHILE DRIVING ON A HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183743March 3, 2019
STRUCTURE:BODY, UNKNOWN OR OTHER
WHILE THE VEHICLE IS IN MOTION, THE SUNROOF SOUNDS LIKE IT IS NOT PROPERLY SEALED, EVEN THOUGH ITS CLOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183663March 2, 2019
STEERING
THE STEERING LOCKS-UP AND IS EXTREMELY HARD TO TURN IN EITHER DIRECTION WHILE DRIVING. THE SAME CONDITION EXISTS IN THE STATIONARY POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182795February 27, 2019
ENGINE
TIMING CHAIN AND/OR TIMING CHAIN TENSIONER FAILURE ON MY VEHICLE. THIS SAME ISSUE IS IIN A CLASS ACTION LAWSUIT. MY VEHICLE ENGINE SIZE AND YEAR ARE LISTED BUT MY CAR IS NOT COVERED. I HAVE THEY EXACT SAME ISSUE WITH MY VEHICLE AND WILL HAVE TO PAY THOUSANDS OF DOLLARS TO HAVE REPAIRED. I FEEL LIKE THIS ISSUE SHOULD BE EXTENDED TO OTHER VIN #'S THAT ARE HAVING THE EXACT SAME ISSUE BUT ARE NOT BEING ACKNOWLEDGED BY AUDI. THE VEHICLE BARELY STARTS AND DOES NOT HAVE ANY POWER WHEN MOVING FORWARD. IT WAS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181528February 21, 2019
FUEL/PROPULSION SYSTEM
RECALL 20W9 - IN LATE JULY OF 2017 I NOTICED A VERY STRONG SMELL OF FUEL IN MY CAR. I TOOK IT TO MY LOCAL REPAIR SHOP ON 8/1/19 AS I COULD NO LONGER TOLERATE THE STRONG SMELL AND BECAME VERY WORRIED OF MY CAR EXPLODING. THEY FOUND THAT MY FUEL FLANGE WAS BROKEN. I DID NOT KNOW THERE WAS AN OPEN RECALL ON THIS PROBLEM. IT WAS ONLY AFTER I RECEIVED A RECALL ON MY AIRBAG IN DECEMBER 2018, AND TOOK IT AS INSTRUCTED TO MY AUDI DEALER, THAT I WAS TOLD THERE WAS AN OPEN RECALL. I CALLED AUDI AND ASKED WHAT I NEEDED TO DO AS I ALREADY HAD THE REPAIR MADE. I WAS TOLD AUDI WOULD REIMBURSE ME. I THEN RECEIVED A DENIAL LETTER FROM AUDI DATED 2/1/19. I CALLED AUDI AND WAS TOLD I WAS DENIED BECAUSE I DIDN'T TAKE IT TO A DEALERSHIP THAT WAS WITHIN 15 MILES FROM MY HOME. I EXPLAINED TO THEM THAT WHAT SHE SAID WAS THE DENIAL IS DIFFERENT THAN WHAT WAS STATED IN THE LETTER. THE DENIAL LETTER STATES "THE REIMBURSEMENT PERIOD FOR THIS SAFETY RECALL HAS ENDED." YOU WILL NOTE ON THE TOP OF THE INVOICE I SUBMITTED THAT I DID NOT TAKE IT TO HAVE THE FUEL FLANGE REPAIRED (WHICH WAS THE RECALL). IT CLEARLY STATES MY REASON FOR CONCERN - CK FOR GAS FUMES/REAR HATCH AREA . SHE THEN CALLED ME BACK ON 2/14/19 AND STATED SHE DID "INTERNAL RESEARCH" AND THE REIMBURSEMENT PERIOD FOR THIS RECALL HAD ENDED. THEY WOULD NOT BE REIMBURSING ME. SHE STATED I COULD APPEAL TO MY LOCAL AUDI DEALER THAT I HAD TO HAVE AN EMERGENCY REPAIR AND WHY I COULDN'T TAKE IT TO MY LOCAL AUDI DEALER TO HAVE THIS ISSUE FIXED. I THEN STARTED RECEIVING EMAILS AND NOTICES IN THE MAIL TO HAVE THIS ISSUE FIXED AT MY LOCAL AUDI DEALER. HOWEVER, IT WAS NOT UNTIL AFTER I HAD MY AIR BAG RECALL REPLACED THAT I STARTED RECEIVING THESE NOTICES. I HAD NO IDEA THERE WAS A RECALL FOR THIS PROBLEM. I HAD NO CHOICE AT THE TIME TO HAVE THE REPAIR MADE AT MY NORMAL REPAIR SHOP AS IT CAUSED A SIGNIFICANT HAZARD TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181578February 21, 2019
ELECTRICAL SYSTEM
IN THE LAST SIX MONTHS I HAVE RECEIVED FOUR LETTERS FROM AUDI SAYING THAT THERE IS A SAFETY RECALL 19N4 ABOUT A ELECTRIC AFTER RUN COOLANT PUMP. IN THEIR LETTERS THEY SAY THIS CAN LEAD TO POTENTIAL VEHICLE FIRE. YET WHEN I CALL AUDI THEY TELL ME THEY HAVE TO PLACE ME ON A LIST TO HAVE THE PROBLEM FIXED .I SURE HOPE MY WIFE AND I DON'T DIE IN A VEHICLE FIRE BECAUSE THIS DOESN'T SEEM TO BE A PRIORITY FOR AUDI. WHY AREN'T THEY FORCED TO FIX THIS PROBLEM IN A MORE EXPEDIENT MANNER/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180879February 18, 2019
AIR BAGS
TAKATA RECALL. NO RELEASE DATE FOR AIRBAG REPLACEMENT. BEEN ON A "LIST" FOR MONTHS. AUDI NORTH AMERICA PUSHES IT BACK ON LOCAL DEALERS AND NO LOANER VEHICLE PROGRAM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176327February 11, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 AUDI AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED NUMEROUS UNKNOWN AUDI DEALERS AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176337February 11, 2019
FUEL/PROPULSION SYSTEM
2011 AUDI Q5 WOULDN'T HOLD IDLE, WOULDN'T ACCELERATE ON CITY STREET, STALLED AT A TURN CHECK ENGINE LIGHT CAME ON AND IT WOULDN'T START BACK UP NOT EVEN TURN OVER. IT HAD TO BE TOWED TO THE MECHANIC. FUEL PUMP ELECTRONICS FAULTY, THEY REPLACED THE FUEL PUMP MODULE. AUDI HAS 96K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176341February 11, 2019
ENGINE, FUEL/PROPULSION SYSTEM
2011 AUDI Q5 MISFIRING AFTER OIL CONSUMPTION REPAIR. TOOK BACK TO SERVICE CENTER AND IT WAS MISFIRING. FOUND PIPE FOR THE OIL SEPARATOR WAS NOT ATTACHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176345February 11, 2019
ENGINE, FUEL/PROPULSION SYSTEM
TIMING CHAIN TENSIONER, TENSIONER ETC FOR CAMSHAFTS WITH ENGINE REPAIR. DURING OIL CONSUMPTION REPAIR THE MECHANIC NOTICED THIS ISSUE AND IT WAS REPAIRED DURING THE OIL CONSUMPTION REPAIR. 2011 AUDI Q5 75K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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