Audi Q5 Complaints

1,386 consumer complaints on file.

#11221941June 22, 2019
SERVICE BRAKES
WHEN I REPLACED THE FRONT BRAKE ROTOR AND PAD, I FOUND THE LOWER CALIPER GUIDE PIN BUSHING WAS STUCK. IT STUCK SO BADLY AND TOOK A LOT OF HAMMERING TO GET IT OUT. THE BUSHING WAS HEAVILY RUSTED. SINCE THE CALIPER WILL NOT MOVE WITH A STUCK BUSHING, THE OUTSIDE PADS WILL NOT FULLY ENGAGE WITH THE ROTOR TO PROVIDE ADEQUATE BRAKING FORCE. NOTICED THE INNER PAD IS ALMOST GONE WHILE THE OUTER PADS STILL HAVE 5MM LEFT. THE BUSHING IS SUCH A SMALL YET SAFETY CRITICAL PART, SHOULD BE MADE OF STAINLESS STEEL. AUDI CHARGES MORE THAN $40 FOR SPARE, WITH THAT PRICE, ONE WOULD EXPECT BETTER QUALITY. YET IT SEEMS AUDI PUTS PROFIT ABOVE SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221821June 21, 2019
ENGINE
I PURCHASED MY 2012 AUDI FROM CARMAX WITH 20,??? MILES ON IT. IT NOW HAS 106,000. I NOTICED MORE OIL CONSUMPTION THAN IT SHOULD. I AM VERY VERY ON TOP OF MAINTAINING MY VEHICLES. REGULAR MAINTENANCE ORIGINAL AUDI PARTS DURING REPLACEMENT.... THEN MY CHECK ENGINE LIGHT CAME ON. HAD THE CODE CHECKED AND IT WAS TURBO BOOSTER PROBLEM AND CRANKSHAFT. WAS TOLD FIXING CRANKSHAFT MAY POSSIBLY FIX TURBO BOOSTER CODE WITHOUT PAYING $3,000-4,000 TO FIX. AS THEY WERE FIXING IT I WAS TOLD THE CRANKSHAFT HAD RED LETTERS ON IT MEANING IT CAME FROM A JUNKYARD PRIOR TO MY PURCHASING IT! SO IT HAD TO HAVE GONE BAD BEFORE 20,000 MILES WHICH IS RIDICULOUS! SO I PAID THE $500.00 TO FIX IT AND DROVE IT 158 MILES AND THE CHECK ENGINE LIGHT CAME ON AGAIN. SO I JUST BURNED $500.00 FOR NOTHING! I LOVE MY AUDI BUT I WILL NEVER EVER PURCHASE AN AUDI THAT IS SUCH AN UNRELIABLE VEHICLE AGAIN. IN DOING RESEARCH I SEE THAT 2012 AUDI ENGINES ARE VERY VERY BAD NEWS! APPARENTLY THIS IS HAPPENING TO A LOT OF AUDI OWNERS. BUYER BEWARE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221464June 20, 2019
ELECTRICAL SYSTEM
COOLANT PUMP BECAME BLOCKED IN MY 3.0 ENGINE VEHICLE, MEANING AT RISK FOR OVERHEATING. THIS MAY BE A SIMILAR PROBLEM TO THE 2.0 VEHICLE, FOR WHICH THERE HAVE ALREADY BEEN 2 RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221270June 19, 2019
ENGINE
TIMING CHAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220505June 17, 2019
FUEL/PROPULSION SYSTEM
I RECENTLY PURCHASED A 2010 AUDI Q5 PRESTIGE . I HAD IT FROM 7 DAY AND PUT FUEL IN IT MAYBE 4 TIMES . THE VERY LAST TIME I PUT FUEL IN IT THERE WAS A STRONG GAS SMELL COMING THROUGH THE VENTS . IT GETS STRONGER AND STRONGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220786June 17, 2019
UNKNOWN OR OTHER
OPENING THE TRUNK AND FINDING OUT THE BATTERY COMPARTMENT FILLED UP WITH WATER 12 TO 14 INCHES HIGH WITH THE BATTERY SUBMERSED COMPLETELY PLUS THE ELECTRIC COMPONENTS ATTACHED TO THE RIGHT AND LEFT SIDE OF THE TRUNK AND FURTHER THE WHOLE TRUNK CARPETS ARE ALL WET AND FILLED WITH NASTY --DUE-GOT SO CONFUSED ON THE EMINANT DANGER AND SAFETY OF THE VEHICLE IN QUESTION--DECIDE D TO ADVISE --AUDI--TO TAKE URGENT ATTENTION TO DETECT SUCH ALARMING WATER LEAKAGES BY CALLING OUR DEALER IN --LYNBROOK, NEW YORK TO REPLACE ALL NESCESSARY DAMAGED ITEMS/ELECTRICAL COMPONENTS TO ORIGINAL MANUFACTURER SETTING. HAVE TAKEN PHOTOGRAPS OF THE STAGNENT WATER SITTING INTO THE BATTERY COMPARTMENT AND ELSEWHERE.DESTROYED CARPET IN AND AROUND THE DIFFERENT TRUNK AREAS AND FINALLY THE NUTS AND BOLTS THAT GOT CORRUTED--IN MANY PLACES. SETTING SOON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220412June 16, 2019
ENGINE
UPON ATTEMPTING TO START THE ENGINE, THE TIMING CHAIN SLIPPED CAUSING PISTONS TO HIT INTAKE VALVES, WRECKING ENGINE. ONLY 77,000 MILES ON VEHICLE. I DO NOT QUALIFY FOR CLASS ACTION SETTLEMENT DUE TO FILING DEADLINES BUT AM FACING UP TO $14,000 IN REPAIR COSTS. IT IS UNREASONABLE FOR AN ENGINE TO FAIL CATASTROPHICALLY AT SUCH A LOW MILEAGE ADN THERE TO BE NO MANUFACTURER LIABILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220182June 14, 2019
ENGINE, FUEL/PROPULSION SYSTEM
I HAVE AN AUDI TDI THAT THE DIESEL EMISSIONS RECALL WAS COMPLETED. I BROUGHT TO THE ATTENTION OF MY SERVICE ADVISOR - DEALER, THAT WHEN THE OUTSIDE AIR TEMP IS WARM/HOT AND THE VEHICLE IS WARMED UP, THERE APPEARS LAG IN THE ACCELERATION THEN SUDDENLY THERE IS A QUICK BURST OF SPEED WHERE THE VEHICLE CATCHES UP TO THE FOOT ACCELERATOR POSITION. LIFTING THE FOOT OFF THE ACCELERATOR AIDS IN SLOWING DOWN BUT I AM CONCERNED THAT IF ANOTHER FAMILY MEMBER GETS IN THE CAR THERE MIGHT BE A DIFFERENT UNDERSTANDING OF WHAT THE VEHICLE IS DOING. THE DEALER SERVICE ADVISOR DID NOT NOTE THIS CONDITION ON THE LIST OF COMPLAINTS - THINGS TO FIX AT LAST SERVICE. HE DID STATE THAT ALL THE VW-PORSHE-AUDI DIESEL VEHICLES ARE DEALING WITH SIMILAR ISSUES AND THAT I JUST NEEDED TO ADJUST MY DRIVING, THERE IS NO CURRENT RESOLUTION FOR THE CONDITION. I FEEL THAT THERE SHOULD BE A BETTER ANSWER FROM VW-PORSHE-AUDI TO RESOLVE THIS CONCERN WITH THE HIGHLY SKILLED ENGINEERS THEY EMPLOY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219507June 12, 2019
AIR BAGS, ENGINE, FUEL/PROPULSION SYSTEM
TAKATA RCALL NOT DONE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218745June 9, 2019
AIR BAGS, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WELL FIRST IT WAS THE TAKATA AIRBAG RECALL, BUT THE ONE I'M COMPLAINING ABOUT IS THE RECALL FOR THE FUEL PUMP AND ALSO THE FUEL PUMP WIRING WHICH WAS ALSO REMOVED FROM OUR VEHICLE, AND WE'RE LIKE TWO ABOUT HOW IT WAS PART OF THE RECALL FOR THE FUEL PUMP . ANYWAY I'VE ALREADY PUT A COMPLAINT ABOUT THIS AND HOW IT HAS MALFUNCTIONED OTHER IMPORTANT COMPONENTS OF OUR VEHICLE INCLUDING THE FUEL PUMP FLANGE WHICH WAS ALSO REPLACED COILS SPARK PLUGS SENSORS ETC. WHAT I'M COMPLAINING ABOUT NOW IS I'VE CONTACTED AUDI USA AND THEY HAVE STRING US ALONG FOR ALMOST A YEAR GOING BACK-AND-FORTH TO DIFFERENT AUDI DEALERSHIPS AND GETTING DIFFERENT RESPONSES OR DIFFERENT DIAGNOSIS OF WHAT IS WRONG WITH THE CAR. RECENTLY WE HAD OUR AUDI Q5 2011 FULLY DIAGNOSED AND NOW WE COME TO A WHOLE NEW DILEMMA AND MALFUNCTION OF OUR VEHICLE. WE KNEW THE FUEL INJECTORS WERE GOING BAD BECAUSE OF THE WIRING WHICH WAS NOT PROPERLY INSTALLED FOR THE FUEL PUMP WHICH CAUSED THE ALTERNATOR ALSO TO GO BAD AND THE SENSORS AND NOT TO FORGET ABOUT THE SPARK PLUGS AND COILS. WE THOUGHT WE FINALLY WERE GOING TO GET OUR CAR FIXED AT NO CHARGE TO US EVEN THOUGH WE I KNEW THAT OUR WARRANTEE WAS OUTDATED, BUT WE THOUGHT MAYBE SINCE THE RECALL HAD A LOT TO DO WITH IT AUDI WOULD TAKE CARE OF IT. WELL ALMOST A YEAR AND GUESS WHAT AUDI DECLINED THE WORK OF REPLACING THE FUEL INJECTORS. WHEN I ASKED THEM WHY THEY CONTINUE TO GIVE ME THE SAME RESPONSE WHICH I ALREADY KNOW, THAT MY VEHICLE IS OUT OF WARRANTY, TELL ME SOMETHING I DON'T KNOW, WE WERE ONLY ASKING FOR THE RIGHT THING TO BE DONE AND WHAT SEEMS FAIR. LAST TIME I EVER BUY AN AUDI
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218761June 9, 2019
ENGINE, POWER TRAIN
EXCESSIVE OIL LEAKING FROM UNDERCARRIAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218764June 9, 2019
ENGINE
VEHICLE WAS IN MOTION ON A HIGHWAY AND EXPERIENCED PROBLEMS WITH THE TURBO UNDERBOOSTING. ERROR CODE WAS P0299 NEGATIVE PRESSURE DEVIATION, TURBOCHARGED EXCESSIVE WASTEGATE PLAY OCCURRED ON AUDI WITH 68K. REQUIRES A NEW TURBO CHARGER TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218121June 5, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI OF HONOLULU (888 KAPIOLANI BLVD, HONOLULU, HI 96813, (808) 585-6600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217077May 31, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2009 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI ROCHESTER (3955 W HENRIETTA RD, ROCHESTER, NY 14623, (585) 334-1600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217173May 31, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS). THE CONTACT STATED THAT AUDI ROCHESTER (LOCATED AT 3955 W HENRIETTA RD, ROCHESTER, NY 14623, (585) 334-1600) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210331May 28, 2019
AIR BAGS
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
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11209594May 23, 2019
STEERING
DRIVING AT HIGHWAY SPEEDS ON INTERSTATE 79 JUST OUTSIDE OF CHARLESTOWN WV, THE ALARMS IN THE CAR WENT OFF AND A "STEERING MALFUNCTION", "STOP THE CAR IMMEDIATELY" MESSAGES WERE DISPLAYED. THE CAR LOST ALL POWER STEERING ABILITY. IT WAS AN EXTREMELY DANGEROUS AND THANKFULLY THE ROAD WAS NOT HEAVILY TRAVELED WHEN THIS HAPPENED. AN ACCIDENT SURELY WOULD HAVE HAPPENED IF THE ROAD WAS MORE CROWDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209012May 21, 2019
UNKNOWN OR OTHER
ON THE MORNING OF APR. 24, I WAS ON MY WAY TO DROP OFF MY KIDS AT THEIR SCHOOL WHEN I HEARD AN EXPLOSION AND REALIZED THE REAR WINDOW OF MY CAR SHATTERED AND LEFT GLASS ON MY SON'S LAP AND ALL OVER THE BACKSEAT AND FLOORBOARD. I WAS DRIVING ON SE 20TH ST., SAMMAMISH, WA AT ABOUT 30 MILES/HR. THERE WAS NO ROCK TO CAUSE THE EXPLOSION. THANKFULLY, MY SON WAS FACING HIS SISTER, TALKING TO HER, WHEN THE EXPLOSION OCCURRED. OTHERWISE, THE GLASS MIGHT HAVE GOTTEN INTO HIS EYES. MY KIDS WERE EXTREMELY FRIGHTENED BY THIS TRAUMATIC EXPERIENCE, AND I HAD TO CONSOLE AND REASSURE THEM. I WAS FRIGHTED BUT RELIEVED THEY WERE NOT INJURED. I WENT TO AUDI BELLEVUE AND TOLD THEM THE WINDOW EXPLODED BY ITSELF. THEY SUGGESTED ME LEAVE THE CAR WITH THEM. THEY CALLED THE NEXT DAY TO SAY THE AUDI FACTORY DECLINED TO COVER THE COST. THEY TOLD ME THERE MUST HAVE BEEN AN OUTSIDE INFLUENCE TO CAUSE THE EXPLOSION, WHICH IS NOT THE TRUTH. THE WINDOW EXPLOSION SCRATCHED THE PAINT OFF THE REAR DOOR ON THE DRIVER'S SIDE. I FILED A CLAIM WITH MY INSURANCE COMPANY AND HAD AUDI FIX THE WINDOW. I PAID FOR THE $500 DEDUCTIBLE. UNFORTUNATELY, EVEN WITH THE WINDOW REPLACED, I DON'T FEEL SAFE TO DRIVE MY KIDS IN THE CAR. FURTHERMORE, MY KIDS WORRY ANOTHER WINDOW MIGHT EXPLODE ON THEM. THERE WAS NO SAFETY CHECK PERFORMED FOLLOWING THIS INCIDENT ON THE OTHER WINDOWS. ON MAY 7, I WENT TO GERBER COLLISION AND GLASS IN BELLEVUE FOR AN ESTIMATE ON THE BODY DAMAGE. THE COST IS ESTIMATED AT $1800. THE PROBABILITY IS THAT AUDI HAS DEFECTIVE WINDOWS AND THEY SHOULD BE HELD RESPONSIBLE FOR THE REPAIRS. IT WAS A VERY FRIGHTENING EXPERIENCE AND DANGEROUS. WE ARE VERY DISAPPOINTED WITH AUDI. WE HOPE THEY WILL ULTIMATELY BE HELD RESPONSIBLE AND WISH FOR THIS NEVER TO HAPPEN TO ANOTHER FAMILY OR RISK INJURY TO CHILDREN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208451May 18, 2019
UNKNOWN OR OTHER
THE AUDI PRE SENSE WAS ACTIVATED WITHOUT ANY VEHICLE IN FRONT OF THE CAR WHEN IT WAS AT SPEED ~50 MILES/HOUR. THE ROAD WAS EMPTY WHEN THIS HAPPENED. THE CAR BROKE REALLY HARD AND THE SPEED REDUCED TO LESS 20 MILES/HOURS IN 1-2 SECOND. THIS IS A SERIOUS SAFETY ISSUE, AS THE DRIVER BEHIND WOULD NOT HAVE ENOUGH TIME TO RESPOND TO THE SUDDEN BREAKING. THE CAR HAD ONLY ~1000 MILES ON IT WHEN THIS HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207060May 12, 2019
UNKNOWN OR OTHER
THESE VEHICLES CONSUME OIL EXCESSIVELY CAUSING CONSUMERS TO CARRY OIL QUARTS INSIDE THEIR VEHICLES HAVE READ ITS THE PISTONS WHICH BURN THE OIL THIS SHOULD BE A RECALL FROM AUDI TO FIX THIS INCONVENIENT PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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