Audi Q5 Complaints

1,386 consumer complaints on file.

#11244621August 17, 2019
POWER TRAIN
THE CAR WOULD NOT START WHEN I WENT TO PULL OUT OF GARAGE. THE CAR WAS STATIONARY. ON THE 8TH ATTEMPT IT STARTED AND I DRIVE IT TO WORK. IT FELT LIKE IT WAS GOING TO STALL OUT WHEN I STOPPED OR SLOWED DOWN. I PUT THE KEY IN IGNITION IT WOULD GO ON BUT NOT START AND TURN OFF. THE EPC LIGHT WENT ON. THIS IS THE FIRST AND ONLY TIME THIS HAS HAPPENED HOWEVER IT STILL FEELS LIKE IT IS GOING TO STALL OUT WHEN I AM IN PRO OR STOPPED AT A LIGHT OR WHEN I SLOW DOWN UNDER 10 MPH. I TOOK IT TO THE AUDI DEALERSHIP AND WAS TOLD IT WAS THE TIMING CHAIN WHICH IS A 2600.00 REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244624August 17, 2019
UNKNOWN OR OTHER
THE OIL LIGHT COMES ON APPROXIMATELY EVERY TWO WEEKS SAYING IT'S SAFE TO DRIVE BUT ADD OIL. THIS HAS BEEN GOING ON FOR SINCE 2 MONTHS AFTER I PURCHASED THE CAR. I ADD A QUART OF OIL EACH TIME AND WHEN I TOOK IT IN TO GET CHECKED I WAS TOLD THIS CAR WAS CHECKED FOR THIS ISSUE PREVIOUSLY. THEY SAID THERE ARE NO LEAKS THAT THE CAR IS JUST BURNING OIL. THEY GAVE NO VALID REASON. THE CAR HAS BEEN CHECKED TWICE FOR THIS OIL PROBLEM AND NO RESULTS. WHEN I WAS TURNING ONTO THE HIGHWAY A MONTH AGO THE CAR LIGHT CAME ON AND SAID TURN OFF VEHICLE NOW. NO WARNING OTHER THAN ADD OIL CAR IS STILL SAFE TO DRIVE. I PULLED TO THE SIDE OF THE HIGHWAY AND THE CAR STALLED OUT AND TURNED OFF AUTOMATICALLY BEFORE I WAS IN PARK. ONLY GOING ABOUT 5-10 MPH. AFTER A FEW MINUTES I TRIED TO RESTART A FEW TIMES AND IT FINALLY STARTED. I WENT HOME AND ADDED OIL TO IT YET AGAIN. I NEED TO ADD OIL WHEN'RE THE LIGHT COMES ON AS TO NOT HAVE IT SHUT OFF ON ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243585August 13, 2019
WHEELS
ON JULY 16, 2019 WHEN MY WIFE WAS DRIVING 2018 AUDI A5 ONE OF THE RIMS BLOW OFF (CRACKED) FORTUNATELY, MY WIFE WAS NOT INJURED SINCE IT WAS THE REAR RIM, SHE WAS ABLE TO MAINTAIN CONTROL OF THE CAR. THERE IS NO EXTERNAL DAMAGE TO THE RIM OR TIRE TYPICAL MARKS WHEN YOU HIT POTHOLE ON THE ROAD. I BELIEVE IT IS MANUFACTURE ISSUE OF THE RIMS. I SENT WRITTEN COMPLIANT REGARDING SAFETY OF DRIVING THIS CAR TO AUDI USA AND ASKED FOR INVESTIGATION. KNOWING THE OTHER THREE RIMS ARE FROM THE SAME MANUFACTURE BATCH I WOULD EXPECT AUDI USA WILL AT LEAST INVESTIGATE THIS ISSUE. AFTER ALMOST FOUR WEEKS I HAVE BEEN INFORMED BY REPRESENTATIVE FROM AUDI CUSTOMER EXPERIENCE CENTER THAT COMPLAIN I FILED HAS BEEN DECLINE BASE OF TWO EVIDENCES. EVIDENCE ONE: PICTURES I PROVIDED AND EVIDENCE TWO: MY FEEDBACK FROM VISITING THE AUTHORIZED AUDI DEALER CHOSEN BY AUDI CUSTOMER EXPERIENCE CENTER THE PERSON I VISITED EVEN DIDN'T ASK FOR MY NAME, CHECK THE VIN # OR MILES ON THE CAR ALL WHAT HE ASK DO YOU PURCHASED ADDITIONAL INSURANCE FOR RIMS AND TIERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242898August 9, 2019
SERVICE BRAKES
I HAVE REPORTED TO SEWICKLEY AUDI, MY CLOSEST DEALER, ON SEVERAL APPOINTMENTS THAT MY BRAKES SEVERLY GRIND UPON APPLICATION. I WOULD BELIEVE THAT THE ROTORS ARE SEVERLY SCORERD OR WARPED. IT HAPPENS UPON FIRST USE EVERY DAY, AS WELL AS A LOUD GRINDING UPON EVERY STOP ESPECIALLY FROM HIGHWAY SPEEDS. I HAVE BEEN TOLD THERE IS NOTHING WRONG WITH MY BRAKES ALTHOUGH I COMPLAINED FROM MY INITIAL VISIT , MY LAST INSPECTION AND RECENTLY BROUGHT IT IN SPECIFICALLY FOR THAT. THE NOISE/ GRINDING IS BAD, BUT THE LACK OF QUALITY BRAKING HAS ME MORE CONCERNED. I AM GOING TO TAKE IT TO "MIDAS MUFFLER" OR SOMEONE ELSE TO CHECK. I BELIEVE OTHER Q5 AND CROSS LINKED VOLKSWAGENS HAVE CALIPER PROBLEMS AND I BELIEVE MY CAR DOES AS WELL BUT THEY ARE UNWILLING TO REPAIR IT UNDER WARRANTY TO SAVE COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242208August 7, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 AUDI Q5. AFTERTHE VEHICLE UNDERWENT AN OIL CHANGE, THE OIL CHANGE WARNING INDICATOR ILLUMINATED. THE CONTACT MENTIONED THAT THE OIL NEEDED TO BE REFILLED EVERY 1,000 MILES. THE VEHICLE WAS TAKEN TO FATHERS & SONS AUDI WEST SPRINGFIELD (434 MEMORIAL AVE, WEST SPRINGFIELD, MA 01089, (413) 384-5229) WHERE THE OIL CONSUMPTION TEST SHOWED HOW MUCH OIL WAS BURNED AND THAT THE PISTONS WERE DAMAGED. THE DEALER STATED THAT THE PISTON AND SOLENOID NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,456.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241354August 2, 2019
STEERING
WE WERE ABOUT 350 MILES INTO A 600 MILE DRIVE. STOPPED AT A REST AREA TO EXERCISE THE DOG AND VISIT THE RESTROOM. OUTSIDE TEMPERATURE WAS 97 DEGREES. THE CAR WAS RUNNING FINE WITH NO STEERING ISSUES. THE CAR WAS SHUT OFF FOR ABOUT 7-8 MINUTES. UPON RESTARTING THE Q5 TDI, THE DASH INDICATOR FOR DYNAMIC STEERING CONTROL LIT UP ALONG WITH A DO NOT DRIVE WARNING. WE HAD THE CAR TOWED TO AN AUDI DEALER. THEY SAID THAT THE ENTIRE STEERING RACK NEEDED TO BE REPLACED. TO DATE, IT SITS AT THE AUDI DEALER WITHOUT REPAIR WAITING ON THEIR CUSTOMER SERVICE TEAM TO RESPOND TO MY COMPLAINT. THEY INITIALLY SAID THAT AUDI COULD HELP IF THEY HAD MORE "HISTORY" ON THE CAR. I JUST BOUGHT IT AS AN OFF-LEASE AND POST-DIESEL QUARANTINE SIX MONTHS AGO. THIS IS OUR FIRST AUDI AND HAVEN'T HAD REASON TO VISIT A DEALER FOR REPAIR YET. AUDI'S SECOND COMMENT WAS THAT WE HAVE NO HISTORY AT THE LOCAL DEALER. IT IS ODD THAT THE SAME PART ON THE SQ5 HAS BEEN RECALLED, BUT NOT ON THE Q5. AUDI NEEDS TO OWN A BAD PART REGARDLESS OF WHICH MODEL IT IS INCLUDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240812July 31, 2019
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WHEN DEPRESSING GAS PEDAL FROM STOPPED (OR NEAR STOPPED) POSITION, THE VEHICLE FAILS TO RESPOND BEFORE MOVING FORWARD. THIS MOST FREQUENTLY OCCURS WHEN PULLING ONTO OR CROSSING A STREET, AND I'M CONCERNED IT WILL EVENTUALLY BE THE CAUSE OF AN ACCIDENT. THE DEALER HAS CHECKED THIS SEVERAL TIMES, BUT SAYS THAT THE RECORDER SHOWS NO PROBLEM. IT DOES NOT OCCUR EVERY TIME, AND NO DEFAULT IS RECORDED, BUT IT CONTINUES TO OCCUR EVEN AFTER ALMOST TWO YEARS. DEALER HAS A NUMBER OF SERVICE REQUESTS FOR THIS ISSUE, ALL MARKED AS NTF. I ALSO HAVE COPIES OF 10 OR MORE EMAIL COMPLAINTS TO DEALER THAT CAN BE MADE AVAILABLE IS REQUESTED. ONLY THE LATEST DATE IS NOTED BELOW - IT HAPPENS ALMOST EVERY WEEK. *TR *AS 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240982July 31, 2019
EXTERIOR LIGHTING
AT ISSUE IS THE REPLACEMENT OF A DAYTIME RUNNING LIGHT ON THE 2013 AUDI Q5 WHICH FAILED UNDER NORMAL DRIVING CONDITIONS. MILEAGE AT THE TIME WAS UNDER 60K MILES. AUDI ENGINEERING IMBEDDED THE DAYTIME RUNNING LIGHT INTO THE HEADLIGHT UNIT. WHEN THE DAYTIME RUNNING LIGHT FAILS, THE ENTIRE HEADLIGHT UNIT MUST BE REPLACED - SERVICE ESTIMATE OF $1,695.00. MY RESEARCH SHOWS DEALERSHIP SERVICE ESTIMATES FOR THE REPLACEMENT OF A DAYTIME RUNNING LIGHT TO BE $85.00 OR LESS FOR OTHER VEHICLES. I FEEL AUDI'S ACTIONS WERE FISCALLY AND ENVIRONMENTALLY IRRESPONSIBLE AND I RESENT AUDI FORCING CUSTOMERS LIKE MYSELF TO PAY SUCH AN EXORBITANT COST FOR THIS SAFETY REPAIR DUE TO AUDI'S BLUNDER. AUDI WAS AWARE OF THIS ISSUE WHEN I PURCHASED THE VEHICLE BUT DID NOTHING TO NOTIFY ME OF THIS PENDING EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240507July 29, 2019
ENGINE, POWER TRAIN
TIMING CHAIN ISSUE THAT CAUSED IT TO JUMP, DAMAGING THE CYLINDER HEADS AND VALVES. AS I WAS PROCEEDING TO STOP AT AT A LIGHT, THE FRONT END OF THE CAR BEGAN TO SHAKE AND THE ENGINE SEEMED OFF. AT A FULL STOP, THE ENGINE SPUTTERED AGAIN AND THEN PROCEEDED TO DIE. THE CAR WOULDN'T START, SO I COULD NOT PROCEED THROUGH THE INTERSECTION. AUDI WILL NOT COVER ANY DAMAGE THAT WAS CAUSED AND IS INDICATING THEY ARE NOT RESPONSIBLE FOR THE ISSUES WITH THE TIMING CHAINS. I'VE SEARCHED ONLINE AND FOUND MANY OTHER LAWSUITS WHERE THIS TYPE OF ISSUE HAS BEEN COVERED FROM AUDI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234924July 25, 2019
ENGINE
THAT AS A CONSUMER PURCHASING A 2013 AUDI Q5 WITH 23,000 MILES SHOULD NOT COME UP WITH A 2,000 SOME DOLLAR REPAIR ON A RECALLED PROBLEM THAT AFFECTS MANY OTHER VEHICLES BUILT BY AUDI. THE TIMING BELT TENSIONERS ARE FAILING. AUDI SHOULD RECALL ALL VEHICLES WITH BAD TENSIONERS. IT CAN LEAD TO CATASTROPHIC ENGINE FAILURE AT HIGHWAY SPEEDS. AND EVEN DEATH. THERE ARE MULTI COMPLAINTS ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233069July 18, 2019
ENGINE
AT ABOUT 63,000 MILES MY CHECK ENGINE LIGHT WENT ON AND I CHECKED CODE AND P0018 SHOWED UP. IT FAILED EMISSIONS TEST SUBSEQUENTLY FOR LICENSE RENEWAL. I TOOK IN TO DEALERSHIP AND FIRST TIME THEY SAID A SENSOR WAS SLIGHTLY LOOSE AND A LITTLE CORROSION ON. SAID IT WAS FIXED AND MEETS MANUF. SPECIFICATIONS. LIGHT CAME BACK ON 2 DAYS LATER. JUST TOOK IN AND THEY SAID IT WAS THE LEFT SIDE TIMING BELT AND $6,100 TO FIX. WHAT TROUBLES ME IS THAT THERE WAS A RECALL FOR THE SAME YEAR AUDI BUT ONLY FOR THE 2.0. MY CAR IS APPARENTLY THE ONLY 3.2 LITER HAVING THIS ISSUE. NO RECALL? IT OCCURRED AT THE SAME MOMENT IN TIME, AROUND 65,000 MILES. WHILE I WAS APPEASED SLIGHTLY BY THEM OFFERING TO FIX IT FOR PARTS COST..... ABOUT $3,300, AND THE SUBSEQUENT BILL WAS A SURPRISING (TO THE GOOD) BILL OF $2327.25 INCLUDING THE NECESSARY OIL CHANGE, I JUST QUESTION THE FACT THAT THERE IS NO PENDING RECALL ON THE AUDI Q5 3.2 LITER. AND UNFORTUNATELY STILL A SUSPICIOUS COST. EVERYTHING WAS DONE AMICABLY, AS TIME WAS OF THE ESSENCE. BUT STILL FEEL SHORTED THAT MY 3.2 DOESN'T FALL INTO THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232926July 17, 2019
STEERING
AFTER DRIVING THE VEHICLE AND PARKING, WENT TO RESTART AFTER ENGINE WAS OFF FOR APPROXIMATELY 3.5 HOURS, HEARD AN ALARM SOUND UPON START UP AND THE MESSAGE DISPLAYED "STEERING DEFECTIVE" DO NOT DRIVE VEHICLE. THE POWER STEERING WAS NON FUNCTIONAL HAD NO OTHER OPTION BUT TO DRIVE WITHOUT POWER STEERING AS WE WERE STRANDED OUT OF STATE, ARRIVED AT OUR DESTINATION, TURNED OFF VEHICLE, WARNING LIGHT TURNED OFF AND POWER STEERING RESUMED, CAR SAT OVERNIGHT, UPON START UP THE FOLLOWING MORNING THE ALARM WENT ON AGAIN WITH WARNING LIGHTS ILLUMINATED AGAIN, TURNED CAR OFF AND DID NOT DRIVE, CAR SAT FOR 10 HOURS AND UPON START UP POWER STEERING RETURNED AND DROVE TO DEALERSHIP WHERE PURCHASED AND THEY COULD NOT GET THE SYSTEM TO REPEAT THE DEFECTIVE STEERING WARNING ILLUMINATE, RAN THE CODES AND COULD NOT DIAGNOSE, TRANSFERRED TO AN AUDI DEALER WHO IN TURN DIAGNOSED IT WITH A FAULTY STEERING (SAME AS THE SQ5'S WHICH HAVE THE RECALL) AUDI REFUSES TO COVER UNDER WARRANTY. CAR ONLY HAS 41K MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232579July 16, 2019
WHEELS
TL* THE CONTACT OWNS A 2018 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V416000 (WHEELS). THE CONTACT STATED THAT ROYAL AUTO GROUP SERVICE (LOCATED AT 1525 HOWARD ST, SAN FRANCISCO, CA 94103, (415) 241-8100) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230661July 10, 2019
ENGINE
AT 79,000 MILES ENGINE NEEDS TO BE REPLACED AFTER TIMING BELT AND TENSIONER FAILED. THIS IS THE 2ND ENGINE FOR THIS CAR. TIMING BELT DESTROYED PISTONS, RODS AND CYLINDERS. WARNING LIGHT WENT ON, I TOOK IT TO THE DEALER, AND IT FORTUNATELY EXHIBITED THE FAILURE AT THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230467July 9, 2019
ENGINE
CAR WAS SOLD WITHOUT AN OIL DIP-STICK. THE SEQUENCE OF BUTTONS TO PUNCH TO BRING UP AN OIL-LEVEL READOUT RARELY WORKS. THIS IS A SAFETY DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229664July 5, 2019
ENGINE
TIMING CHAIN AND TENSIONER FAILED, CAR BECAME COMPLETELY INOPERABLE. STOPPED IN THE MIDDLE OF A MAJOR INTERSECTION IN RUSH HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229681July 5, 2019
ENGINE
LOW OIL PRESSURE READING METAL FRAGMENTS IN ENGINE CAUSE ENGINE TO FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229390July 4, 2019
VISIBILITY/WIPER
THE SUNROOF SUNSHADE BROKE WHILE RETRACTING AND BLOCKED REAR WINDOW CAUSING A HAZARD. I HAD TO TAPE IT UP AS IT IS NOW ONLY PARTIALLY ATTACHED AND I AM UNABLE TO REMOVE. IT IS TAPED SO I CAN CONTINUE DRIVING SAFETLY. I WAS DRIVING WHEN THIS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228337June 29, 2019
SERVICE BRAKES
SQUEALING BRAKES AT SLOW SPEEDS. DEALERSHIP ABLE TO REPLICATE ISSUE BUT UNABLE TO RESOLVE ADEQUATELY. THEY ASKING US TO REPLACE ROTORS AND PADS WITH SEVERAL HUNDRED DOLLAR COST TO US. CAR IS ONLY 2 YRS OLD NOW. WE BOUGHT CPO AFTER CAR WAS USED BY DEALER SALESMAN FOR 6MO. BRAKES HAVE BEEN SQUEALING SOON AFTER WE GOT THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222625June 26, 2019
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 AUDI Q5. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED UP TO 80 MPH. THE CONTACT SHIFTED INTO NEUTRAL AND THE VEHICLE GRADUALLY CAME TO A STOP WITHOUT CRASHING. THE CONTACT STATED THAT THE TACHOMETER WAS RED-LINED AT THE TIME. THE VEHICLE WAS TAKEN TO AUDI ORLAND PARK (LOCATED AT 8021 159TH ST, TINLEY PARK, IL 60477, (708) 342-0300) WHERE IT WAS DIAGNOSED THAT BOTH WATER PUMPS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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