Audi Q5 Complaints

1,386 consumer complaints on file.

#11277069October 30, 2019
WHEELS
AUDI USA ISSUED A SAFETY RECALL FOR THE WHEEL WELLS OF MY CAR, AND DESPITE MY REPEATED ATTEMPTS OVER THE PAST SEVERAL MONTHS TO GET AUDI SAN FRANCISCO TO SCHEDULE AN APPOINTMENT TO COMPLETE THE REPAIR, THEY HAVE NOT RETURNED MY CALLS OR SCHEDULED AN APPOINTMENT TO FIX THE PROBLEM. I'M CONCERNED THAT I'M DRIVING AROUND WITH A SAFETY ISSUE, AND AUDI SAN FRANCISCO DOESN'T SEEM TO CARE OR TO BE LIVING UP TO THEIR RESPONSIBILITY TO FIX SAFETY RECALL ISSUES AS SOON AS POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11276988October 29, 2019
STEERING
AUDI Q5 PRESTIGE, 2019. PROBLEM WITH ACTIVE LANE KEEPING ASSIST. KEEPING THE CAR IN THE MIDDLE OF THE LINE WORKS PERFECTLY. THE PROBLEM IS WITH THE DRIVER ATTENTION DETECTION. THE SYSTEM SAYS I AM NOT DRIVING, EVEN I JUST (15 SECONDS) HAVE CHANGE THE LINE, MY SELF WITH BLINKERS! ALERT COMES UP EVERY MINUTE ON STRAIGHT ROAD, TERRIBLE! WHAT IS MORE THE LKA CAN DISABLE(DEACTIVATE) ITSELF IN THE MIDDLE OF A TURN OR CURVE, AND WITHOUT ANY ALERT OR NOTIFICATION. THIS LKA ASSISTANT IS LOVELY, BUT NEEDS SOFTWARE UPDATE, OR JUST INCREASING LATENCY FOR NOT DIVING ALERTS ETC. THE PROBLEMS APPEAR EVERY TIME YOU DRIVE, EVERYWHERE, EVERY WEATHER CONDITIONS. EXTREMELY ANNOYING AND IN MY OPINION DANGEROUS. THE LKA WORKS BETTER IN KIA, SHAME ON AUDI!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270153October 22, 2019
UNKNOWN OR OTHER
AFTER AUDI REPAIR THE SECONDARY WATER PUMP DUE TO RECALL MONTHS LATER CAR THERMOSTAT RUNNING HOT AND AUDI STATES MAIN WATER PUMP LEAKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270178October 22, 2019
FUEL/PROPULSION SYSTEM
HIGH PRESSURE FUEL PUMP HAS BEEN LEAKING GASOLINE INTO MY ENGINE OIL. IT HAS CAUSED ISSUES WHEN STARTING MY CAR. THIS HAS BEEN GOING ON FOR A WHILE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270179October 22, 2019
ENGINE
PCV VALVE NEEDED TO BE REPLACED BECAUSE IT WAS CAUSING EXTREMELY HIGH PRESSURE WITHIN MY OIL TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270198October 22, 2019
ENGINE, FUEL/PROPULSION SYSTEM
AUDIO Q5 2013 AUDI 2.0 TFSI ENGINE HIGH OIL CONSUMPTION. THERE IS A DESIGN FLAW WITH THE ENGINE THAT CAUSES HIGH OIL CONSUMPTION. AS A RESULT, ENGINE OIL LEAKS INTO THE CYLINDERS WHICH CAUSE THE ENGINE TO STALL, DAMAGE THE ENGINE AND IMPEDE ACCELERATION. I HAVE ADDED OIL ON 3 OCCASIONS THIS YEAR - 2019. THE FIRST INDICATION TO ADD OIL CAME BACK IN 2015 - 2 YEARS AFTER BUYING THE CAR BRAND NEW AND AFTER ABOUT 30000 MILES. THE FIRST BREAKDOWN OCCURRED IN 2017 AFTER I STOPPED AT A TRAFFIC LIGHT THEN ATTEMPTED TO ACCELERATE UP ON A HILL, I WASN'T TOLD WHAT THE ISSUE WAS, BUT AUDI COVERED THE REPAIR CHARGES SINCE THE CAR HAD ABOUT 35000 MILES ON IT AND THE MANUFACTURE'S WARRANTY WAS RECENTLY EXPIRED. AFTER BREAKING DOWN ON THE HIGHWAY AGAIN 2 YEARS LATER, THE CAR WAS TAKEN TO THE DEALER WHICH THEN INFORMED ME THAT A BLOWN CYLINDER WAS THE CAUSE AND IT'S BEST I REPLACE ALL 4 CYLINDERS BECAUSE THEY WERE ALL GOING TO FAIL AT SOMETIME. AFTER THE REPAIRS WERE COMPLETED, I DROVE ABOUT 500 MILES, THEN THE CAR INDICATED TO ADD OIL AGAIN. I ALSO HAPPEN TO NOTICE THAT WHEN THE OIL IS LOW THERE IS HESITATION WHENEVER I START TO ACCELERATE FROM A DEAD STOP OR GOING UP A HILL. I CONTINUE TO ADD OIL WHENEVER THE CAR INDICATES, BUT THE ISSUE GETS WORSE BY THE MILE. REFERENCE: HTTP://CASESTUDIES.ATLANTICMOTORCAR.COM/AUDI-ENGINE-OIL-CONSUMPTION-CORRECTION/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269274October 17, 2019
FUEL/PROPULSION SYSTEM
STRONG SMELL OF GAS INSIDE THE CABIN AND OUTSIDE THE CAR WHILE MOVING AND WHILE STATIONARY. VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA RECALL 16V-660. DEALER STATES THE RECALL 18V818000 DOES NOT APPLY, EVEN THOUGH THE PREVIOUS RECALL SOLUTION WAS "INTERIM". DEALER REFUSES TO CLAIM RESPONSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258747September 28, 2019
ENGINE, POWER TRAIN
I PULLED INTO A PARKING SPACE AND PUT THE CAR IN PARK. AS I DID SO, THE ENGINE REVVED AND THE CAR LURCHED FORWARD STRIKING A TREE. THE AIR BAGS DEPLOYED AND THE CAR WAS WRITTEN OFF BY THE INSURANCE COMPANY. I HAD NOTICED A COUPLE OF TIMES BEFORE THAT THE ENGINE WOULD REV AS I WAS SLOWING TO A STOP, BUT HAD NEVER HAD ANY ISSUES WITH THE TRANSMISSION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11258331September 26, 2019
SERVICE BRAKES, POWER TRAIN, UNKNOWN OR OTHER
1.I HAD AN ACCIDENT AT APPROXIMATELY 10:45 A.M. ON THURSDAY, SEPTEMBER 19, 2019 IN THE PARKING LOT FOR THE MEDICAL OFFICES LOCATED AT 2000 SOUTH MAYS STREET, ROUND ROCK, TEXAS. 2.I PARKED IN A SPACE ON THE SOUTH SIDE OF THE BUILDING, WHICH IS PART OF THEIR PROPERTY. 3.MY NORMAL HABIT IS TO PLACE THE CAR IN 'PARK' WHEN I STOP IN A PARKING SPOT. 4.SINCE IT WAS VERY WARM, I LEFT THE MOTOR RUNNING SO I'D HAVE AIR CONDITIONING AS I PLACED THE SUN SCREEN OVER THE WINDSHIELD. 5.THE SUN SHADE IS ONE PIECE AND TAKES A LOT OF TIME AND EFFORT TO PROPERLY INSTALL. 6.WHEN I COMPLETED INSTALLING THE SUN SHADE, I NOTICED THE CAR WAS MOVING BACKWARDS AT LESS THAN 5 MPH. 7.I TRIED REPEATEDLY TO STOP THE CAR BY PRESSING ON THE BRAKE AND SLAMMING ON THE BRAKE. 8.WHAT WAS HAPPENING MADE NO SENSE TO ME; IT WAS SURREAL. WHY WAS THE CAR MOVING BACKWARDS AND WHY COULDN'T I STOP THE CAR? 9.THE CAR STOPPED WHEN IT HIT A PARKING LOT LIGHT POLE ON MY LEFT REAR AND THE LEFT FRONT OF A TOYOTA ON MY RIGHT REAR. 10.THE CAR IS EQUIPPED WITH EVERY PRE SENSE, DRIVER ASSISTANCE, AND COLLISION AVOIDANCE SYSTEM AUDI OFFERS; HOWEVER, ALL SYSTEMS FAILED TO DETECT OR AVOID THE COLLISION. 11.THE ACCIDENT WAS CAUSED BY SOME WEIRD PROBLEM WITH MY 2018 AUDI Q5. THERE WAS NOTHING I COULD DO IN THE TIME I HAD WITHOUT THE BRAKES WORKING.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11258048September 25, 2019
VEHICLE SPEED CONTROL
THIS VEHICLE HAS ACTIVE LANE ASSIST. THERE IS A CONTROL THAT SENDS AN ALARM TO PREVENT DRIVERS FROM ATTEMPTING TO DRIVE WITHOUT HANDS ON THE WHEEL. THIS CAR IS GENERATING FREQUENT FALSE ALERTS (EG DRIVING WITH HANDS ON THE WHEEL). IT IS MOST COMMON ON STRAIGHT ROADS, BUT CAN HAPPEN EVERY FEW MINUTES. THIS IS EXTREMELY ANNOYING AND RESULTS IN ME TURNING OFF THE LANE ASSIST. WHAT IS DESIGNED AS A SAFETY MECHANISM IS ACTUALLY INCREASING RISK AS THE FEATURE IS UNUSEABLE. THE DEALER AND CORPORATE CUSTOMER SUPPORT SAY THE CAR IS FUNCTIONING TO DESIGN AND WILL NOT TAKE ANY ACTION. THE DEALER SAYS THAT THIS HAPPENS ON ALL PRESTIGE MODEL Q5'S BUT NOT ON OTHER MODELS, CONFIRMING TO ME THAT THIS IS DEFECTIVE IN EITHER IMPLEMENTATION AND OR DESIGN. I ENCOURAGE YOU TO CONSIDER STARTING AN INVESTIGATION AND POSSIBLE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257918September 25, 2019
STRUCTURE:BODY
WHILE DRIVING AT STEADY HIGHWAY SPEED AND ALL WINDOWS CLOSED, THE CAR FRONT SUNROOF GLASS SECTION "EXPLODED" QUITE LOUDLY WITH GLASS BITS THROWN INTO THE AIR AND OTHER SMALL CHUNKY SECTIONS FALLING INTO THE FABRIC LINER AREA. HAPPILY NOT INTO THE CABIN. ABOUT 2-3 INCH BROKEN PERIMETER EDGE OF GLASS REMAINS IN PLACE. NO INDICATION OF ROAD DEBRIS HITTING THE CAR (NOR PASSING BY AN OVERPASS OR FROM TRUCK ROOF ETC. OUTSIDE TEMP ABOUT 75F. SEE INCLUDED PICS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257129September 21, 2019
ENGINE
OIL CONSUMPTION- I LITERALLY JUST GOT AN OIL CHANGE LESS THAN 90 DAYS AGO AND I NEED MORE OIL. THIS IS A USED VEHICLE PURCHASE FOR US AND HAS HAPPEN TWICE SINCE WE HAVE OWNED THE VEHICLE- LESS THAN A YEAR! EVERY SO MANY MILES I'M ADDING A QUART OF OIL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256568September 19, 2019
VEHICLE SPEED CONTROL
UNINTENDED DECELERATION. I AM A CANADIAN WHO WAS DRIVING IN NEW YORK STATE. I HAVE A NEW 2019 AUDI Q5 TECHNIK. WHILE USING ADAPTIVE CRUISE CONTROL (ACC) SET AT 75 MPH IN THE PASSING LANE ON SATURDAY AUGUST 31, 2019, THE AUDI'S TRAFFIC SIGN RECOGNITION SYSTEM RESPONDED TO A 55 MPH SIGN SOMEWHERE OFF TO THE SIDE OF THE HIGHWAY. IT CHANGED THE ACC SETTING FROM 75 TO 55 MPH AND APPLIED THE BRAKES HARD. I HAD TO TAP THE BRAKE PEDAL TO REGAIN CONTROL AND ACCELERATE TO AVOID A REAR-END COLLISION. THE AUDI MANUAL STATES ON PAGE 95 THAT "TRAFFIC SIGN RECOGNITION DOES NOT ADAPT YOUR VEHICLE'S SPEED TO MATCH THE SPEED LIMIT!" HOWEVER, ON PAGE 101 THE MANUAL DESCRIBES A PREDICTIVE EFFICIENCY ASSIST SYSTEM WHICH WHEN SWITCHED ON WILL BEHAVE AS I HAVE DESCRIBED. THIS SETTING IS FOUND WITHIN THE INFOTAINMENT SYSTEM. IT WAS NOT POINTED OUT TO ME BY THE SELLING DEALER AND HAD BEEN APPARENTLY BEEN SWITCHED ON WHEN I TOOK POSSESSION OF THE NEW VEHICLE. THIS FEATURE IS DANGEROUS AND SHOULD BE SET TO OFF BY DEFAULT. I WILL NEVER TURN IT ON! THERE WERE A NUMBER OF OCCASIONS ON MY DRIVE THAT DAY WHEN OTHER VEHICLES WERE FOLLOWING ME DANGEROUSLY CLOSELY AND THIS SUDDEN DECELERATION WOULD HAVE CAUSED A REAR-END COLLISION AT HIGHWAY SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255793September 16, 2019
STEERING
2013 AUDI Q5 PREMIUM PLUS. THE PROBLEM IS WITH THE STEERING WHEEL , IT ACTS WEIRD AND FEELS DIFFERENT THAN USUAL. IT FEELS SOFTER AND THEN STIFF DURING THE SAME MANEUVER WHEN DRIVING THE CAR AND TURNING ON A DIFFERENT CITY STREET , AT SPEEDS LOWER THAN 40 MPH . THE VEHICLE HAS ABOUT 86 K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255421September 13, 2019
STEERING
AT THE STATIONARY MY STEERING IS VERY STIFF, AND IS VERY HARD TO TURN IT. I ALMOST HIT THE PARKED CAR AND THE PERSON STANDING NEXT TO IT WHEN I WAS PULLING OUT FROM THE PARKING LOT. ALSO THE DEALERSHIP DIAGNOSTIC IS THAT THE STEERING SHAFT IS HAS THE TENDENCY TO SEIZE UP AND LOOK AND IS VERY DANGERS. I HAVE CONTACTED THE AUDI USA AND THEY SAY IS NOT THEIR PROBLEM AND THEY WON'T TAKE ANY ACTIONS TO FIX THIS. I AM PRETTY SURE THAT I AM NOT THE ONLY ONE WHO COMPLAINS ABOUT THIS. AUDI IS AWARE OF THE ISSUE AND ACCORDING TO THE COMPLAINES ON Q5 THEY IMPROVED THE STEERING SHAFTS, BUT DON'T WON'T TO TAKE CARE OF THE PREVIOUS KNOWN ISSUE TO THEM. I AM VERY CONCERNED ABOUT SAFETY OF THE SURROUNDINGS AND FOR MY FAMILY SAFETY DRIVING THIS VEHICLE, ACCORDING TO THEM WHEN I REPORT THE ISSUE THEY SAY THAT I DON'T HAVE STRONG CASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254325September 10, 2019
ENGINE
THE COOLANT/WATER PUMP LEAKS COOLANT. THIS PUMP IS LOCATED UNDER THE HOOD NEXT TO THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253573September 6, 2019
EXTERIOR LIGHTING
DAYTIME RUNNING LIGHT DOES NOT WORK AND APPEARS BASED ON MY INTERNET SEARCH THIS PROBLEM IS PERVASIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253302September 4, 2019
VISIBILITY/WIPER
FIRST OF ALL I AM A RETIRED POLICE OFFICER WITH 35 YEARS OF SERVICE..TWENTY FIVE YEARS AS A CERTIFIED ACCIDENT INVESTIGATOR. MY EXPERIENCE WITH SAFETY HAZARDS IN REFERENCE TO MOTOR VEHICLES I HAVE CONCLUDED THAT THE SIDE VIEW MIRRORS ON THE Q5 (2016)ARE WAY TOO BIG AND OBSTRUCTS YOUR VISUAL FIIELD ESPECIALLY THE DRIVERS SIDE MIRROR. ON SEVERAL OCCASIONS THIS BLIND SPOT ALMOST INVOLVED MYSELF IN A VEHICULAR ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11252881September 3, 2019
ENGINE, UNKNOWN OR OTHER
MY CAR WAS PURCHASED ON JULY 20TH 2019, WITH 105K MILES...I AM HAVING TO ADD OIL EVERY 400-100 MILES...I AM ALSO BEGINNING TO SEE RANDOM ALERTS AND CANNOT SEEM TO REST THEM WHEN NO DEFECTS ARE FOUND. THIS IS VERY FRUSTRATING AND CAUSING MAJOR CONFUSION AND CONCERNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252024August 28, 2019
POWER TRAIN
TRANSMISSION SHIFT GEARS VERY BAD, WHILE BREAKING, FROM 2 GEAR TO 1ST GEAR CAR "JUMPS" FORWARD, I SEEN A LOT OF PEOPLE COMPLAINING ABOUT IT. SOMETHIMES WHEN I PUT IN TO REVERSE, IT TAKES A MINUTE UNTIL IT START DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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