Audi Q5 Complaints

1,386 consumer complaints on file.

#11463925May 9, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have experienced two false activation of emergency brakes on my 2021 Q5 in the past 3 months. Both have been very scary incidents for my family - Feb 2022" Driving on a highway with no vehicle in front at 60mph, going through a shade under a bridge where emergency brakes false kicked in - 4/30/22 around 2pm: Driving on a street with no vehicle in front at 30mph where emergency brakes falsely kicked in
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463044May 2, 2022
LANE DEPARTURE: BLIND SPOT DETECTION
I am reporting Audi Side Assist System fault. Audi assist among other things provides blind spot warning and is major safety feature in the car. Basically when I am switching lanes on, I get existance of car in blind spot. When driving in January I received warning message that said Audi Side Assist System fault. I scheduled service for Feb 3 and the car was repaired by Feb 4. Originally they suspected accident or repair work done around the back bumper. Later they realized that none was done and fixed the issue by "alignment". During that work they found out that the two assist modules have different versions which is surprising since all my service was done at Audi San Jose dealership and never repaired that function. This means that my car original parts has version mismatch. The function worked OK for several weeks but failed again on April 1. I still did not repair it but I am scheduled on May 10 (earliest date). The fault is still on!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462667April 28, 2022
STEERING
Steering wheel will forcefully and suddenly jerk to the left at random times on at least 6 occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462533April 27, 2022
ENGINE, UNKNOWN OR OTHER
All of a sudden around 75,000 miles oil consumption is extreme. We have to add 1 quart of oil every 3 weeks or ~700 miles. Dealer is asking for oil consumption test which costs $500 to determine the issue. There was a lawsuit for same issue against Audi, 126,000 were affeceted. We are facing exact same issue described in lawsuit. This was not an issue when car was newer. We bought the car brand new. Warning lamp that comes up "Oil Level, Please add max 1 qt oil, You can continue driving", this is happening more and more, approximately ever 3 weeks which isn't normal. I spoke to Audi Morton Grove (My Dealership) they were not able to assists because vehicle is out of warranty, advised to call Audi USA. Per Audi USA, our VIN # is not listed about known oil consumption issue. Contacting AUDI USA did not help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461934April 24, 2022
SERVICE BRAKES
Incident happened on 4/24/2022 ~ 10:00 AM. Stopped at a red traffic light. An error message 'Brake malfunction' showed up on the dashboard screen. After traffic light turned green, vehicle was unresponsive when gas peddle was pressed. After the engine was restarted twice, vehicle started to move but engine light was on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461655April 21, 2022
ENGINE
Timing chain, turbocharger and high pressure fuel pump has to be replaced for the car with 75000 miles on it. Was advised by the shop supervisor that it’s caused by faulty engine. That this type of damage is highly unlikely for the car under 100000 miles. Turbocharger is under extended warranty from the previous Audi recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461451April 20, 2022
STEERING
Power steering rack failed on 4/12/2022 as I drove on I-75 South between Gainesville and Tampa. Lost power steering on the Interstate, putting safety of my passengers (and other vehicles) at risk on the interstate. Audi sent tow and transported vehicle to Wesley Chapel Audi. Failure was confirmed and rack was replaced under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460941April 15, 2022
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2021 Audi Q5. The contact stated while driving approximately 45 MPH, the vehicle lost motive power. The contact stated that several unknown warning lights were illuminated and the windows started to go up and down. The contact lost power steering functionality however, the brakes was functional and she was able to safely stop the vehicle. The contact attempted to restart the vehicle but the vehicle would not restart. The contact had the vehicle towed to a dealer who diagnosed and determined that water had entered the vehicle and short circuited the gateway control module. The failure was related to NHTSA Campaign Number: 21V947000 (Electrical System, Structure). The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460579April 12, 2022
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:THROTTLEBODY/MANIFOLD, ENGINE
The contact owns a 2012 Audi Q5. The contact stated while driving approximately 70 MPH, the vehicle started violently shaking. The contact stated that the Electronic Power Control (ECP) and check engine warning lights were illuminated. The vehicle started losing motive power and was pulled over out of the roadway. The vehicle was then towed to the local dealer where it remained. The vehicle diagnosed and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 130,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460053April 7, 2022
ENGINE
A "turn off engine, check coolant level" warning appeared and the engine overheated within the same day. The vehicle was taken to a repair shop who found a faulty water pump that required replacement to fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459647April 5, 2022
AIR BAGS, ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
After conducting a $10k forensic review on the car, they found out that the computer was infected with malware and that that vehicle will always put out fm transmitters to get into your cellular devise to hack it Unfortunately, this is the case for this bricked...Need a replacement with transferring the lease over to a similar priced vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459401April 3, 2022
ENGINE
SUV burns approximately 1qt oil per every 250-500 miles driven. Oil is accumulating on engine, causing burn and acrid odor. If I do not add a quart every ~2 weeks, engine will overheat. Have replaced the PCV part twice to no avail. Initially, mechanic recommended replacement of piston rings. Audi must recognize problem as they are no longer selling rings; owner must have complete pistons replaced. This is an expensive fix. This complaint appears common across Audi Q5 owners of this model year. Previous model years were recalled for same issues; clearly the issue was not addressed in later model year either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459405April 3, 2022
STEERING
on a cold day got in vehicle, and red light came on saying do not drive, power steering failure. Was able to drive later in day after vehicle warmed up. Audi syracuse said our car has an extended warranty, steering box rack issues. Car went in to check no codes were found. Said to bring back if happened again.They said they have other vehilces in shop waitinfg for parts to fix them. This is a serious safety issue it it happens on the road, and they are not offering a recall. Totally unacceptable
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457539March 20, 2022
ENGINE
I bought this vehicle with 57,000 miles on it the water pump was replaced under recall at 60,000 miles now the water pump is bad at 97,000 miles so that’s three water pumps 97,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456846March 15, 2022
ELECTRICAL SYSTEM, ENGINE
COOLANT PUMP BECAME BLOCKED IN MY 3.0 ENGINE VEHICLE, CAUSING IT TO OVERHEAT. THIS MAY BE A SIMILAR PROBLEM TO THE 2.0 VEHICLE, FOR WHICH THERE HAVE ALREADY BEEN 2 RECALLS. MY AIR CONDITIONER STARTED BLOWING FUSES REPEATEDLY (DAILY TO WEEKLY) LAST YEAR AND THE MECHANIC THINKS IT MAY BE A RELATED ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455805March 9, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The cars emergency brake system malfunctioned on our 2018 Audi Q5 Premium Plus, causing the brakes to lock up for no reason while traveling on a busy street at 35 mph. The force of the braking was enough to cause a bruise from the seatbelt. The risk is potential loss of control of the car, especially if this occurred at a higher speed, or being rear ended. We immediately took the car to an Audi dealer who could not ID an issue from looking at fault codes. We have been experiencing other bogus warning messages: light system warning (nothing wrong), engine RPM exceeded warnings (engine RPMs never close to being exceeded), phone SOS errors. NO warnings or symptoms regarding the brake system. Dealer says to monitor. We have been driving the car for about a week since, and have not experienced the same issue again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455646March 8, 2022
BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER
The backup camera in the car randomly stops working while driving in reverse. These cameras are mandated by federal law and malfunctions can lead to collision with unforeseen living beings while backing up. The MMI screen also goes completely white/blue while driving forward. Additionally, the adas package comes with a birds eye view camera that is completely skewed created a deceptive understanding of objects in the surroundings. This can lead to collisions making the adas packing (and perhaps the collision warning) totally unreliable. The vehicle is available for inspection as needed. Took the brand new vehicle to the dealer, they refused to fix it as their engineer could not reproduce the issue. Later after a lot of argument, they mentioned they cannot fix it because of resource shortage. Argued they cannot sell brand new vehicles that are faulty, we were told their other cars may have the same issue so they cannot guarantee a loaner will fix this problem. We have spent hours on phone and in person with the dealer service center in vain. There were no warnings of the problem. The screen went blank during the drive. This happened for the first time around November 2021. This happens fairly arbitrarily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455556March 7, 2022
STEERING
2019 Q5 - 19457 miles. Power steering failed while traveling on an internal curved road at 10mph. Fortunately, the road was not busy and I was able to pull besides a curb. The car flashed a 'Steering: Malfunction! Please stop vehicle' warning and it was really hard to maneuver the car. Towed the car to nearest Audi dealership and dealer is looking at it. But if this had happened on a freeway, it would've resulted in a catastrophic accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453324February 21, 2022
ENGINE
The car started needing 1 quart of oil every 1,000. now it needs a quart of oil in less than 200 miles. I have found a lot of reports about Audi's burning oil. There was a recall for 2009-2013. There are a fair amount of people complaining about this issue with Audi's. I reported it to audi but haven't heard back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453048February 19, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
I received a Safety Recall from Audi of America for my 2019 Audi Q5, I am pleased that the recall is being done. However, the description of what could happen, in the Safety Recall letter, should water enter the Gateway Module does not describe what happen to me when the Gateway Control Module got wet from liquid spilled in the backseat of my car. The 2nd paragraph under “ What is the Issue “ states in part, “ The vehicle remains steerable and the brake system is fully operable. The engine goes into emergency mode and remains in operation with reduced power. “ I was driving my 2019 Audi Q5 on December 12, 2021 on a heavy traveled avenue with many traffic lights. As I went thru the second light before entering 1- 20 West the car just shut down and I mean totally stopped. No warning, nothing. The vehicle was not steerable, The brake system did not work The engine did not start, did not go into an emergency mode and did not remain in operation with reduced power. The car was Totally Un-Operable We called 911 for the Police and a Tow Truck. We sat in horrible traffic for more than 2 hours even with the Police. And the car could not be towed with a regular truck because the wheels were locked. Thus another tow truck had to be called so the car could be put on a flatbed truck to be taken to the Audi Dealer. I believe the Safety Notice from Audi needs to be corrected to give Notice that the Gateway Control Module when exposed to water can and has shut the entire system down and the car can become entirely inoperable as I described above. This is a very dangerous situation which may not only cause serious accidents but permanent injuries and death. I shiver now when I think of what else could have happened to us, but for the Grace of God, because we were seconds from getting on I- 20 West when the car just stopped. I appreciate this opportunity to share this information with you. I hope it will make a positive difference for the safety of others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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