Audi Q5 Complaints

1,386 consumer complaints on file.

#11440566November 15, 2021
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, UNKNOWN OR OTHER
The rear view camera fails during use. Frozen Images and black screens
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440144November 11, 2021
STRUCTURE:BODY
Panoramic sunroof leaked water into the car's electrical system during a rainstorm (despite being closed tight), resulting in a total failure of the car's electrical system, potentially a catastrophic occurrence. Fortunately the electrical failure happened when the car was stationary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439251November 3, 2021
ENGINE, VEHICLE SPEED CONTROL
VARIABLE SPEED CONTROL PROBLEMS- ACCELERATES AND DECELERATES IRREGULARLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438823October 31, 2021
ENGINE
The engine pistons are defective and consume an excessive amount of oil. This has been confirmed through the manufacturer's own prescribed testing of the vehicle. As a result, the vehicle is not drivable due to the safety risks include sudden engine breakdown while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438656October 29, 2021
FUEL/PROPULSION SYSTEM
My car smells like gas, I took it to the dealership ans they said my fuel pump flange is leaking gas
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438422October 27, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 Audi Q5. The contact stated while driving 60 MPH and exiting off a ramp, the sunroof exploded without impact causing the shattered glass to enter the vehicle and fall on the driver. The contact stated that no object had struck the vehicle to cause the failure. The contact pulled over to the side of the road and inspected the vehicle before driving to the residence. The contact had the vehicle towed to an independent mechanic who inspected the vehicle but could not diagnose the cause of the failure. The local dealer was contacted regarding replacing the sunroof. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438276October 26, 2021
ENGINE
Needing to put oil in engine at an increasing rate. Low oil light comes on every 3 days now as this has been going on over a year. Engine timing chain then jumped and caused engine failure. Replaced with a used engine and the same problems have begun again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436964October 15, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
While driving on the road, multiple warning and error messages suddenly appeared on dashboard. Entire car shut down in very short time left no time for driver to safely pull over. The car cannot move in the middle of the road and put the driver, passengers and surrounding vehicles at risk. The car was towed to a dealer and they confirmed the gate way module under rear seat is wet and shorted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436330October 11, 2021
UNKNOWN OR OTHER
As I was driving down the freeway, I heard a loud boom/explosion sound. I was instantly covered in glass, as my sunroof had exploded. I was not driving under an overpass, and there was no truck throwing rocks around me. Upon inspection, the remaining glass around the hole in the sunroof was pointed upward, showing that the glass exploded up, rather than something breaking down into the sunroof. I am very lucky that I was able to keep my car on the road and not cause an accident, as the sheer loudness of the explosion, and the glass falling all over me were huge safety risks. There have been zero warnings/symptoms with the sunroof prior to this incident, and I had the fabric cover opened, as I did not know that this could happen, which allowed the glass to fall all over me as I was driving on the freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436032October 8, 2021
POWER TRAIN, POWER TRAIN:CLUTCH ASSEMBLY, ENGINE
The contact owns a 2021 Audi Q5. The contact stated that while she was driving 65-70 MPH, the warning message "Transmission Engine Failure" appeared on the instrument panel. The vehicle inadvertently stalled while attempting to veer to the side of the road. The contact stated she was able to restart the vehicle after several attempts however, the vehicle was towed to her residence. The dealer was notified of the failure and advised the contact to take the vehicle to their location for diagnostic testing. The vehicle was taken to the dealer who diagnosed that the ECM chip had failed and needed to be replaced. The vehicle was repaired. The contact also stated while she was reversing, the vehicle inadvertently stalled. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the clutch had failed. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435317October 4, 2021
STEERING
1st occurrence(9/17/21): While traveling the power steering failed. I stopped roadside to check to make sure there were no issues with tires. I resumed traveling and found steering to be stiff and over steer(feeling as if the wheels tilted) when turning left or right. After stopping for approximately 20 minutes I returned to my vehicle to resume my trip. The stirring operated normally. 2nd occurrence(9/27/21): Approximately three weeks later the power steering completely failed and remained that way until I returned to my residence. Since there was no recall listed and the original warranty has expired I called a repair shop to have the vehicle checked(first available appointment was two weeks out but I could leave the vehicle and they would do an assessment if they could fit it in their schedule. 3rd occurrence(9/30/21): Power steering failed but I was able to maintain control. The power operated the following day but travel was limited. I hope an assessment can be completed within the next two days. I did purchase an extended warranty through the dealership. Note: each event occurred during favorable weather conditions(no rain, ice, snow or storms of any kind).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434472September 27, 2021
WHEELS, UNKNOWN OR OTHER
My 2021 Audi Q5 has a manufacturing recall (Safety Recall 42L1 - Rear Axle Trailing Arm Lock Nut) on it and my dealer cancelled my appointment and informed me that they will not perform the recall repair unless I schedule (something that I have to pay for) at the same time - they will not perform the recall repair otherwise. This was the Audi Minneapolis dealership located at 9393 Wayzata Blvd, Golden Valley, MN 55426. I was told that this needed to be reported to you guys.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434437September 26, 2021
ELECTRICAL SYSTEM
While driving the vehicle many warning lights suddenly turned on and the vehicle came to an abrupt stop in the middle of an intersection. Then the windows rolled down automatically. Vehicle would not start, posing a serious safety issue as it was in the middle of an intersection. Audi dealer indicated the gateway module malfunctioned. They said it had gotten wet, which I have no idea how it would’ve gotten wet. The gateway module is located under the backseat center console. The dealership indicated they had 5 cars brought in in 2 weeks with same issue. I have since read on Audi forums that this has happened to many others and left some stranded in the center-lane of highways.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432949September 14, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
when using cruise control, the vehicle suddenly brakes. If set a 70mph it will jam on the brakes and reset to 45 mph. This has caused near rear collisions. This is a recurring problem,.Audi service tried 3 times to identify the problem. Google has other owners with the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432571September 11, 2021
ELECTRICAL SYSTEM
The 2021Audi Q5 has a gateway module under the middle back seat. Any fluid that contacts this module will cause it to fail shutting the car down completely. In addition, immediately above the module are 2 drink car holders. It only takes a small amount of spilled drink to cause this to happen. This happened to me on Sept. 7 causing my car to come to a complete stop immediately after passing thru and intersection. Eventually this will get someone killed on seriously injured. Audi has been aware of this issue but they don't inform potential buyers. This has happened numerous times before and I have attached other incidents posted on the internet. Please take action to make Audi take responsibility and corrective action. Electrical System problem #1 On August 19th, we drove our Audi through heavy rain early in the day on interstate 90 to go to mass general hospital. It was then parked in their covered parking garage. When we went to return home, we were on the entrance ramp to I 90 east and suddenly the car displayed messages of brake failure, electrical failure, steering failure, and then it died. It could not even be put in park. I was able to coast to the narrow shoulder. It was towed to brookline Audi. We are told by the service technician that the gateway module in the vehicle got wet and it is our responsibility as we drove through water. Although we certainly drove in pouring rain, we never drove through any flooded areas. The apparent fact that water somehow got into this new car and shorted out this all important device is terrifying. Electrical System problem #2 Driver was with 2 passengers (3 young females) driving in a new 2021 Audi Q5 (less than 5 months old and less than 6000 miles) at about 70 mph on garden state parkway in NJ. A brake malfunction warning light appeared on the dashboard and within 5 seconds the car completely shut down in the middle lane of the parkway (in a black car at 10pm). This was the first notification or warning--nothin
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432403September 10, 2021
ELECTRICAL SYSTEM
Vehicle control module failed while driving. All car functions failed. Had a difficult time pulling off the road safely. Car towed to dealer. Found the module wet. However area around module was dry. They don’t know where the water is coming from. Audi is aware of the issue and is replacing the part free of charge. If we were on a highway when the module failed it could have been disastrous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430205August 23, 2021
ELECTRICAL SYSTEM
On August 19th, we drove our Audi through heavy rain early in the day on Interstate 90 to go to Mass General Hospital. It was then parked in their covered parking garage. When we went to return home, we were on the entrance ramp to I 90 East and suddenly the car displayed messages of brake failure, electrical failure, steering failure, and then it died. It could not even be put in park. I was able to coast to the narrow shoulder. It was towed to Brookline Audi. We are told by the Service Technician that the Gateway Module in the vehicle got wet and it is our responsibility as we drove through water. Although we certainly drove in pouring rain, we never drove through any flooded areas. The apparent fact that water somehow got into this new car and shorted out this all important device is terrifying.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429831August 20, 2021
ELECTRICAL SYSTEM, ENGINE
My daughter drove her car to Hobby Lobby in Opelika, AL. After being in the store for about 7 minutes they announced over the intercom for the owner of a black audi to come to the front. They told her that her car was on fire. She went outside and black smoke and fire was coming from the hood. A lady had already called 911. While waiting, flames started coming from the bottom of the car. The police arrived and started trying to put the fire out, then firefighters arrived and put the fire out. After the fire was put out, the car kept trying to start itself so they had to locate the battery to disconnect it. Luckily the firefighters were a few stores down and was able to get to it quick. The car is available for inspection and we feel that this is some type of malfunction that we shouldn't be responsible for. A fire is very dangerous and could have hurt or killed my daughter if it had caught fire with her in it and also it catching fire around other cars that put others in danger or if it would have been at night at home under our carport and ended up catching our house on fire! The car has not been inspected by anyone. We didn't have full coverage insurance since I had just changed our policy since where I worked closed down so in the meantime of going from full coverage insurance to liability for a month and a half, this happened. So now we don't really know what to do, as we feel this isn't something we should have to pay for. We feel that Audi should be responsible for this malfunction/defect. No warnings and we have our vehicles maintenanced regularly.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11429546August 18, 2021
ENGINE
thermostat housing leaking at the top edge and the coolant pump leaking, replaced thermostat housing and coolant pump assembly. vehicle is available for inspection upon request. the coolant reservoir would empty every time I drove the car or let it sit, the vehicle did let me know with an alert when the fluid was too low. I had to continually keep fluids in it so that the vehicle did not overheat. I took the vehicle to my mechanic and he sent me to the dealership for the correction. the dealership corrected the issues by replacing the thermostat housing with coolant pump assembly. The vehicle has not been inspected after the repair. This issue began on 8/5/21 and was repaired on 8/11/21 this was the first opening for the dealership. The total cost was $1,688.77.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428479August 10, 2021
ENGINE
My 2014 Audi Q5 2.0L Turbo, at 84339 miles, is consuming oil between oil changes. 4300 miles after my last oil change by the Audi dealership, I had to add oil. The dealership, Gwinnett Audi, 3190 Satellite Blvd, Duluth, GA 30090, said that Audi is paying for the oil top off for all customers. Seems odd that if this is normal that Audi would voluntarily reimburse the dealership for this expense. I am concerned, based on internet searches, that this will continue to get worse and I will be adding more and more oil without getting the problem resolved. The dealership told me it would cost $7,000 to fix the engine and there is no longer a warranty. This vehicle should not be burning oil at $80,000 miles. Audi needs to make permanent repairs to fix the problem, not just put a bandaid on it. I am not the only Audi owner with this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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