Audi Q5 Complaints

1,386 consumer complaints on file.

#11489219October 13, 2022
ENGINE
this car should be included in the NHTSA Campaign Number: 18V229000. Having the same issues as owners of other Audi Q5 have reported. while driving the Pull over and Check coolant message appears each time in vehicle. Coolant was leaking. The coolant is leaking onto the ground while refilling the reservoir but not coming from the reservoir.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488604October 10, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM:ADAS
While the car is fully stopped at a red light, in Drive, and brakes fully depressed, the Audi Pre Sense falsely triggered. The seat belts were forcefully retracted and the pre sense light came on on the dash. Since the car was stopped, there was no imminent safety issues. However, had the car be moving, this could cause serious injury such as a crash. Also, for someone with health condition, this could trigger a panic attack, heart attack, etc. There has been multiple reports on this on Audi's discussion boards. https://www.audiworld.com/forums/s4-b9-platform-discussion-214/freaked-out-pre-sense-seat-belt-tightening-no-reason-all-3020878/ https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/pre-sense-seat-belt-jolt-3046494/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488224October 6, 2022
AIR BAGS
When a front seat passenger is present, the passenger airbag warning light comes on with a "malfunction" error displayed, then goes off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487291September 30, 2022
AIR BAGS, ELECTRICAL SYSTEM
Have been receiving an intermittent warning: Safety malfunction for the passenger airbag. The light comes on intermittently. Comes on most often when no one is sitting in the front passenger seat. If I place a small bag (handbag, purse etc.) on the seat sometimes the light goes off sometimes it does not. If someone is sitting in the seat the malfunction light is not present. The dealer confirmed the malfunction stating: They found the safety malfunction light is being triggered by a faulty passenger front seat pod and needs to be replaced for $2,233. Doing a quick Audi forum search have found numerous individuals with similar complaints and many have even reached out to Audi. This appears to be a significant safety issue as it calls into question the reliability of airbag operation in the case of an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487348September 30, 2022
FUEL/PROPULSION SYSTEM
On the same day the 5 year warranty expired, the car stopped working. The car was towed to the dealer, and diagnose was gas pump failure. 3 months after, the same problem. After 1 month waiting for the car to be fixed, again the same problem. Now the dealer is saying they just figure there was a problem with a computer part that was associated to the gas pump. The car could have failed while i was driving, a life threatening problem,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486864September 28, 2022
ENGINE
I have this car and it "drinks" about 300mL of coolant between 800-1000 miles. I have to add coolant once a while, but not much... Went to the dealership and they did an inspection and pressure test and came back all normal. They told me the car will use coolant during summer?! I see many other people having similar issues on the Audi Forum. Please investigate as VW tends to make poor-quality water pump and I hope it is not the engine consuming it...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485724September 21, 2022
SUSPENSION
Both rear coil springs observed to have failed (broken) upon bringing car to mechanic for brake job. Less than 60k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484023September 12, 2022
SUSPENSION
Both rear springs broke. Possible risk to wheel and arm support. No towing, road hazard or excessive load. Car has 48,000 miles. Others reported same problem on Audi members site. Unable to reach Audi USA. Dealer says my problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483794September 10, 2022
FUEL/PROPULSION SYSTEM
- Fuel pump assembly leaking under rear passenger seat. Fuel odor in rear of car spreads to entire car quickly when engine is on. - Strong gasoline odor spreads quickly inside car cabin. Gasoline leaks from bottom of undercarriage near exhaust pipe causing a fire hazard. - The issue was confirmed by mechanic. A crack in fuel pump causes fuel to leak from pump when engine is on. - Vehicle has been inspected by a mechanic. Mechanic verified fuel leak from top of fuel pump. - No warning lamps or messages displayed prior or during the problem. Problem occurred 1 week ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483265September 7, 2022
ENGINE
The contact owns a 2015 Audi Q5. The contact stated that a message to “Please add a quart of oil’ was displayed on the instrument panel. The vehicle was taken to an independent mechanic and a quarter of oil was added; however, several weeks later the same message illuminated on the instrument panel. The dealer was contacted and stated that the pistons might need to be replaced; however, the vehicle was not diagnosed. The manufacturer was contacted and stated that the vehicle was out of warranty. The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481103August 25, 2022
ENGINE, FUEL/PROPULSION SYSTEM
Audi offered a warranty extension for intake manifold & fuel injectors in certain 2008-2011 Model Year Audi Vehicles with 2.0 TFSI Engine. Audi rejected our claim for a faulty fuel injector in our 2011 car citing that “vehicle does not have the extended warranty for fuel injectors and the information that was submitted was only for 2.0 TFSI Engine's with the Engine code of CBFA & CCTA. The engine in your vehicle is a 3.2 FSI with the Engine code CALB. So this warranty extension would not be applicable to your vehicle.” Our Audi dealership diagnosed our car with the same fuel injector issue listed by Audi in this warranty extension as well as stating that this is a very common issue with our make, model and year. Our Audi is a 2011 model, less than 120,000 miles, and less than 10 years when the malfunction indicator lamp appeared. Their letter does not stand to prove that a faulty fuel injector was not placed in our car that was built in 2011, the same year that they installed faulty fuel injectors in their 2.0 TFSI engines. Audi dealership diagnosed our car as suffering from misfire conditions that in turn cause the malfunction indicator lamp to appear. The dealership indicates that this is a common issue with Audis during our production year. This is the same issue that Audi listed in their warranty extension letter to consumers with 2.0 TFSI engines. Our car meets all the requirements in Audi’s warranty extension letter (2011 model, less than 120,000 miles, and less than 10 years when the malfunction indicator lamp appeared) except that our car is a 3.2 FSI vs 2.0 TFSI. Audi is not able show that they did not install a faulty fuel injector into our car. Fuel injector problems in cars with mileage under 100,000 miles and less than 10 years of age is very uncommon. This plus Audi’s history of installing faulty fuel injectors into cars built in our year lead us to believe that Audi also installed a faulty fuel injector into our car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481014August 24, 2022
ENGINE, POWER TRAIN
With just 800 miles on the vehicle after only having had it for 3 weeks after purchase, we were on the highway at 11pm at night and the engine started violently shaking to the point that the vehicle was undriveable; the emergency warnings on the dashboard came on, and the more we accelerated the more the vehicle shook. The longer we drove it to get to an emergency exit, the more it started shaking. Within about 30-60 seconds the car became completely undriveable. We were told conflicting things from the Audi service center and their technicians. We were first told that this was a complete engine failure that would need a new engine. We were told cylinder 3 lost pressure and was unresponsive. Then we were told it was just one faulty spring that needed to be replaced, and the vehicle was supposedly fine to run. Simultaneously, and in one-on-one conversations, we were privately told by our Service Adviser Flor Fuentes that she had no confidence that the underlying engine issue was actually fixed, and that she felt the service center got lucky in identifying one temporary patch to the problem that got the engine running again, and that she herself would not feel comfortable getting in this car pregnant or putting a newborn child into this car. We then retained a senior independent Audi service technician to make an assessment of Audi’s repair work, and they found several corners were cut in the process of allegedly fixing the vehicle, not least that Audi did not follow its own test driving protocols before trying to hand it back to us. The independent technician also advised that he could not assure our safety based on the path the dealership took in the alleged repair and the corners cut. We also have a recorded conversation with the head of Audi Service at Audi Central Houston where he acknowledges they didn't follow their own safety checks and standards in the process. I have service center repair records and correspondence but your upload portal is not working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479505August 16, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, BACK OVER PREVENTION: WARNINGS
I have an issue with my vehicle where when the car is in reverse gear, the video from the camera sometimes is shaky, and sometimes instead of showing a rear camera, it shows a front camera, and sometimes the rear cross-traffic warning doesn't work even when in reverse gear when this video malfunction happens. It happened a few times and took me to the dealership for service. When they try to reproduce, it didn't, however, after a few days it started happening. I have few videos of this instance
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478614August 10, 2022
TRAILER HITCHES
Factory installed hitch receiver became very loose after only one use. A trailer weighing less than 3500 pounds was towed less than 200 miles. When I removed the hitch from the receiver, I notice the receiver was very loose. I could move it very easily with one hand. This seems to me to be a very serious safety issue. On a longer trip the receiver could have completely detached from the vehicle causing a serious accident. The vehicle is only about three months old and has been used to tow only once.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478016August 7, 2022
POWER TRAIN, SERVICE BRAKES, UNKNOWN OR OTHER
1. When parked on a slight incline, vehicle rolls forward (downhill) AFTER shifting from Park to Reverse. Dealership says this is normal, says car will roll forward up to 10 feel even when transmission is in reverse. Appears to be due to a design defect in the electronic transmission. 2. Windows will not open when outside temps are below 20 degrees. Dealership says they have no solution. This car has a bunch of other problems that Audi won’t address, but the above are clear safety issues. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477317August 3, 2022
ENGINE, UNKNOWN OR OTHER
Audi Q5 is consuming oil and requiring it to be filled every 300 to 500 miles. It is unsafe for people to continually be pulling over over the side of the road. Audi will not fix, even if car fails oil consumption test. Price to fix is around 9K. The problem is also causing loss of power, which is not safe, especially while driving on the highway. Audi acknowledges the problem and states "they do that".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476179July 27, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, STEERING
The Audi Q5 Premium Plus 2010 has a huge problem with the dashboard where it shows multiple dysfunctions! The worse is the back rear light and the steering wheels who makes awful noises, and so much more. I do not know why there is no recall for this model as they all have the same issues. Please advise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475865July 26, 2022
POWER TRAIN
The contact owns a 2019 Audi Q5. The contact stated that after parking the vehicle and with the engine idling, she exit the vehicle, and moments later the vehicle erroneously began to drive forward and crashed into an office building. During the crash, no injuries were reported. The cause of the failure was not determined. The manufacturer and local dealer were not yet contacted. The failure mileage was 35,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11473878July 14, 2022
ENGINE
HI. I BOUGHT AUDI Q5 2022. IN MARCH 2022. After one month of use suddenly vehicle starting malfunction warning sign show on my dash.so iwent to dealership and they told me that the alternator is not working. so i gave them my vehicle to them for fix and it took 2 weeks to fix that problem. its frustrating for me because its new vehicle. Then after that fix my vehicle show recall message for some semiconductor problem in engine control unit. i already contact audi usa and they did not gave any date for fix. sir i have to go out of state. so how can i go without that fix. i paid $ 62,905.98 for this car and i cant drive with peace of mind. plz help me. i want the audi to repurchase my vehicle. because its not my fault. this recall problem affect my everyday routine. audi usa and there dealership have no answer when they fix that problem. so plz help me resolve this problem thanks..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473398July 11, 2022
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
The recalls were not completed and the dealership is charging for recall work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Audi Q5