Audi Q5 Complaints

1,386 consumer complaints on file.

#11452007February 15, 2022
UNKNOWN OR OTHER
Total system failure while driving. Suspected gateway control module malfunction although no water damage appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451934February 14, 2022
ENGINE, FUEL/PROPULSION SYSTEM
Check engine light on and diagnostic test shows particular matter sensor malfunction. This is apparently under recall, but my VIN is not included
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451901February 14, 2022
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2021 Audi Q5. The contact received notification of NHTSA Campaign Number: 21V947000 (Electrical System, Structure). The dealer was contacted and informed her that an appointment for service would not be available for two months. The manufacturer had been notified of the issue. The contact was informed that the protective cover used to repair the failure was a plastic cover which the contact did not believe was adequate for the repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449958February 2, 2022
AIR BAGS
This 2012 Audi Q5 has an apparent bad passenger occupant sensor connection that could deactivate the vehicle's passenger-side airbags and increase the risk of injury or death in the event of a crash. It appears the problem specifically stems from a faulty connection between the passenger seat occupancy sensor and the seat heater wiring, which can cause the vehicle's computer to assume that there is no passenger present and defeat the airbag on that side. This system is typically meant to reduce the cost of repairs in a crash by not detonating unneeded airbags. Audi recently announced recall number 74E3 to fix other models with the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450027February 2, 2022
STRUCTURE:BODY
REAR HATCH RANDOMLY OPEN DURING OPERATIONS AND WHILE SITTING PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450037February 2, 2022
UNKNOWN OR OTHER
Our 2018 Audi SOS signaling device was built on 3G. Audi now tells us it is no longer available and will not fix the problem. For the record 3G was introduced in 2001 and 4G in 2009. Why did Audi use 3G in my 2018 model? Was it was some executive who made the choice because I can’t fathom an engineer choosing 4G over 3G. This is the message we are receiving from Audi USA. https://www.audiusa.com/us/web/en/inside-audi/innovation/audi-connect/layer/legal/3g-downturn-faq.html ...The following Audi connect services will no longer be available following AT&T’s 3G turndown: Audi connect CARE’s SOS and emergency call feature, online roadside assistance, Audi Service Request, and Audi incident assistance, remote lock and unlock, vehicle status report, and stolen vehicle locator...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448776January 25, 2022
STEERING
I have a 2014 Audi Q5 Premium Plus with 3.0 liter engine. I was in Wolfeboro NH this past weekend and it was very cold, -15 at night. My vehicle has 123000 miles on it and has run with no issues to this point. Luckily , I parked the car to go into store and when I came out DSC red warning light came on , could not budge the steering wheel. Looked up issue in manual and said do not drive. I am from CT so no car now in NH. I had vehicle towed to closest Audi dealer , 60 miles away for service. It turns out to be I need a whole new steering column due to cold temperatures. If this happened while driving it would have been devastating. My issue is there was a recall on the 2014 SQ5 for the exact same issue. I have found numerous complaints for the same issue for the same vehicle, why has there not been recall? This could have ben a deadly incident in the wrong situation. Vehicle at Audi dealer to the tune of $3600 for repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448642January 24, 2022
UNKNOWN OR OTHER
The sliding sunroof exploded out of nowhere with no impact while on the Interstate. The glass rained down on us as we were traveling around 65 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448154January 20, 2022
ELECTRICAL SYSTEM
Yesterday I driving my AUDI Q5 2020 on the expressway , then with no warning multiple warning and error messages suddenly appeared on dashboard. The Entire car immediately shut down in middle of the expressway, no time for me to put on my hazard, no time for me to safely pull over ..With difficulty moving it to safety. The car wouldn't start and I was in the middle of the expressway which put me at great risk along with my passengers and surrounding vehicles.... I was scared and shocked Very dangerous !!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447099January 11, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
After driving on deep wet icy slush, the vehicle was on a straight section of road and suddenly vehicle inexplicably veered hard to the left causing it to run off the road and into a tree. Electrical component failure lights were illuminated on dash afterwards. What component or system failed or malfunctioned, and is it available for inspection upon request? I believe that the stability control systems and or drive train suddenly changed. I believe this might be due to water ingress and failure of gateway module. This is available upon request. Car is in shop How was your safety or the safety of others put at risk? sudden loss of steering control in icy conditions Has the problem been reproduced or confirmed by a dealer or independent service center? not yet. Current recall Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? body shop is looking at vehicle Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? I was unaware of warning lamps until after loss of control.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11447124January 11, 2022
ENGINE, FUEL/PROPULSION SYSTEM
The vehicle is needing about 2qts every 2-3 days. Every once in a while I can feel it slip. I just bought this vehicle in October 2021. There are absolutely no leaks. It's a safety hazard because if it loses enough oil when I am driving, the car can and will die in the middle of the road. This vehicle is what I use to haul my 2 year old daughter in. Yes the vehicle can be inspected. The vehicle was bought at cooks car sales. Lewiston, idaho 83501
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446948January 10, 2022
AIR BAGS
On the dash, the airbag warning light is on. Something is wrong about the airbag
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446320January 5, 2022
ENGINE
EXCESSIVE OIL USAGE, OIL LIGHT COMING ON EVERY 2-3 DAYS ABOUT EVERY 100 MILES DRIVEN OR LESS. I take it to my same mechanic shop always, this is a major issue with the turbo using excessive engine oil consumptions. It's not leaking, it's a VERY WELL KNOWN DEFECTIVE ISSUE WITH THESE 2012 AUDI Q5 2.0 TURBO AWD. MASSIVE GAS USAGE BUT THE MAJOR OIL ISSUE NEEDS TO BE RECALLED BECAUSE THIS WILL COST THOUSANDS UPON THOUSANDS OF DOLLARS WE SHOULDN'T HAVE TO PAY OUT OF POCKET CONSIDERING THIS IS A AUDI DEFECT. This issue will end up causing major engine failure if not recalled costing thousands of dollars for a engine replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445909January 3, 2022
VEHICLE SPEED CONTROL
The contact owns a 2013 Audi Q5. The contact stated while driving 10 MPH in a parking lot after depressing the brake pedal the vehicle began to accelerate independently. The contact stated no warning light was illuminated. The contact was able to stop the vehicle by shifting into the park. The contact stated that he had experienced the failure multiple times. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446057January 3, 2022
AIR BAGS, SEAT BELTS
Seatbelt tensioner and air bags failed to deploy when the vehicles was in a severe frontal collision when another vehicle ran a stop sign exiting the highway.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11445425December 29, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
What component or system failed or malfunctioned, and is it available for inspection upon request? Timing belt broke while traveling at 75 mph on the highway, and at 71,000 miles odometer How was your safety or the safety of others put at risk? Car was shaking and acting crazy on the interstate Has the problem been reproduced or confirmed by a dealer or independent service center? Issue was confirmed and Audi Quoted me $8000 to repair because of bent valve heads Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Inspected by Audi of Louisville Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No they came on AFTER the car started shaking violently on the interstate I am still waiting on a second quote of getting this engine repaired from another certified repair center. I will attached what I paid for the diagnostics report. Per the manual on this car, you should CHANGE your timing belt at 100,000 K miles- Not have to replace your engine because it breaks prematurely at 70,000 miles. This is terrible for this quality of car and price!! I am furious!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442651December 4, 2021
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
On Wednesday, December 1, 2021 I filled my car up with gas. Shortly after I noticed a fuel smell from the outside and on the inside of the car. On Thursday, December 2, 2021 I drove to Jupiter fl approx a two hour car drive it smelled like gas the whole entire drive there on the inside of the car and even worse on the outside. When I got home on Friday night December 3, 2021 it was still just as bad. I took my car to the mechanic today Saturday, December 4, 2021 and upon the mechanic putting it on the lift you could see two leaks on the gas tank one at the front and one at the rear. He will be removing the seat on Monday to look further into the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442684December 4, 2021
SERVICE BRAKES, STEERING
I was driving down a slight hill in 1/2 inch of snow at 5MPH and when I tired to gently brake as I descended the hill, the brake pedal had no resistance and went flat to the floor. I had no brakes. I then tried to steer towards the side of the road and the steering wheel completely locked up and I was not able to steer. I slid 150 feet down the hill and into a ditch. No brakes and no steering. There must have been a failure of some kind. Terrifying.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11442318December 1, 2021
ELECTRICAL SYSTEM
The failed component is the gateway module that sits underneath the rear seats below the cup holders. In my case approximately 5 oz of water seeped out of my briefcase via a leaky water bottle and it shut down the gateway module and rendered the car inoperable.. losing all power and engine on the highway at approximately 60 mph. Fortunately I was successful in navigating the car to the side of the road by coasting and other than the fear was not harmed. Car was towes to Audi service where they confirmed that the gateway module failed.. they did not notice any water on the module and replaced it next day ..I was surprised that they had 5 in stock.. just googling Audi Q5 gateway module I noticed many similar incidents like mine I am worried that a family unknowingly with children in the back could have a similar incident and create serious risk. This needs to be communicated immediately to all Audi owners that are impacted and a recall needs to be initiated once a solution is developed and tested.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442139November 30, 2021
ELECTRICAL SYSTEM, SERVICE BRAKES, STEERING
Gateway control modular failure. At dealer currently. We took pictures. Multiple reports of the exact same thing on Audi forums online. Audi confirmed same issue. While driving car it suddenly stopped and the emergency brake was automatically applied. No warning, no way to Live the car to safety, all the warning lights began to flash, windows started to rolling up and down. Then the car just turned off. Unable to start it, turn it on, move it, nothing. Needed a special tow truck to have it towed to dealer. A serious safety issue. I am 8 m pregnant, had my brother and 4 year old nephew in car. I am concerned for my safety but equally concerned for every Q5 has this gateway module in this location. Every person driving a Q5 and other drivers can be affected by the design flaw of the location/ lack of protection of this gateway module. We were lucky we were not on the highway. What if this happened on a highway at high speeds or in a curve.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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