Audi Q5 Complaints

1,386 consumer complaints on file.

#11603266July 18, 2024
ENGINE, SUSPENSION
Motor mounts leaking, car at only 45K miles Audi dealer indicates fix will be ~$3,200 Many posts online (AudiWorld discussion forums, etc.) - many drivers encountering issue at even fewer mileage Concerning that there was no warning on vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602444July 15, 2024
ENGINE
The hydraulic engine motor mounts have failed at 45,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601316July 11, 2024
SUSPENSION
Audi Dealer inspection report said severe rear sub frame rust is a safety issue and requires replacement
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600822July 10, 2024
STRUCTURE
The contact owns a 2015 Audi Q5. The contact stated when the vehicle was driven to the independent mechanic for an inspection for a possible oil leak, the mechanic observed that there was a significant amount of corrosion on the rear sub frame of the vehicle. The contact was advised by the mechanic that the vehicle was unsafe to drive due to the extreme corrosion of the rear sub frame. The vehicle was not taken to a dealer to be diagnosed or repaired. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600664July 9, 2024
ELECTRICAL SYSTEM, ENGINE
On [XXX] at around 8:55-8:59 I finalized the paperwork for a purchase of a car, received the keys, drove out of the dealership and by 9:02 the check engine light came on and the car shook. On [XXX] at around 2:22 pm, as I was driving, the car shook, pulled up to red light and the car would not move. It shook, rattled and died. The EPC light came on. I owed the car back to the dealership. I noticed that parts of the car next to the muffler and the tailpipe were belong held together with making tape. I received a call from the dealership from Tony. He said the car was fixed by the owner. No clear verification that the dealership owner is as trained or licensed mechanic. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598584July 3, 2024
POWER TRAIN, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
The contact owns a 2021 Audi Q5. The contact stated while driving approximately 5 MPH and coming to a stop or making a turn, the vehicle shuddered. In addition, the contact stated that the vehicle shuddered at slower speeds. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the 4-WD clutch and rear differential needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597723June 29, 2024
ENGINE
Vehicle stopped while driving!!! Middle of the driving. Very dangerous. And it happened twice. With that as the headline, another known problem with this vehicle has been the engine oil needing to be filled literally every month. And time to time it resulted in “engine light” to come. So we kind of ended up in a “wolf cry” and really didn’t act. However, we did take care to Audi service for oil refill and they IGNORED to do the inspection on engine light well under 100,000 miles and 10yrs on warranty. So our recent car stopped when we were just about 2 months over 10yrs and 3,000 miles over 100,000 mile warranty Audi has for the problem needs repaired. Please help. Now Audi is saying we needed to pay almost $6,000 to get that repaired. Which they have seen for months prior to the 10yrs and 100,000. It’s really a unfair business practice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597761June 29, 2024
ELECTRICAL SYSTEM
Sunroof drain lines leaked and filled the rear compartment with water which is also where the body control module is. The water damaged the body control module which affected vehicle lighting and abs system. Upon further investigation, this is a very common issue with Audi.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597585June 28, 2024
ENGINE
My Q5 requires an additional quart of oil approximately every 500-1000 miles since purchased in early August . Services included two oil changes, replacement of pan gasket and fill tube O-ring. No drips on the ground, just a minimum level reading every 30 days. That definitely should not be happening without some plausible explanation other than "That's what German cars do. I have a BMW and the same issue." It was not disclosed that I would have to purchase a monthly supply oil motor oil in addition to the cost of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595471June 20, 2024
ELECTRICAL SYSTEM, ENGINE
The dash board lights all came on, windows rolled down, car could not be controlled and couldn’t put the gear in park. After further research on the internet, I found that there was a recall on 288,000 Q 5s in 2021 because of this issue. Dealer said the “gateway system” that controls all the communication died and they had to replace it. I think the 2021 issue is not completely resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595018June 18, 2024
AIR BAGS, SEATS
Audi of Greenville gave us a quote to replace the pods unit that is causing this code and said that the air bag could deploy at anytime. Here is the quote that was given for the PODS unit. The code that was stored in the system was B1022F0. The Occupant Sensor Control Unit suppresses the deployment of passenger air bag when the condition of the passenger seat is empty or child and child-seat. And turns on the cut-off telltale lamp when the condition of the passenger seat is child-seat and child. In the case of malfunction, the blinking of the SRS air bag warning lamp reports the malfunction to the driver and by the on board self-diagnosis system. This Occupant Sensor Control Unit classifies occupant in the passenger seat and detects electrical malfunctions in Occupant Classification System, and transmits malfunction information to air bag control unit. It is integrated into the seat sensor mat and detects the occupants with Occupant Classification System (OCS) control unit that classifies the occupants. Read more at [XXX].
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594734June 17, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact had leased a 2023 Audi Q5. The contact stated while driving 70 MPH, an abnormal sound like a gunshot sound was heard. The contact pulled over at the nearest exit and discovered that the rear panoramic sunroof had shattered without impact. The contact Audi New Orleans (3400 N Causeway Blvd, Metairie, LA 70002); Audi Chattanooga (6001 International Dr, Chattanooga, TN 37421); Audi Asheville (621 Brevard Rd, Asheville, NC 28806) and was informed that the panoramic sunroof could not be replaced. The contact was referred to other independent mechanics. The contact stated that one dealer offered a temporary repair by placing tape over the sunroof; however, the tape flew off the vehicle soon after leaving the dealer. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594664June 16, 2024
POWER TRAIN
Bought it new in July 2023. Have done 4300 miles. Urban roads. CV Joint front is leaking. I understand 2019/2020 had the same issues. Reporting it for your records. Will now have to go to the Audi dealers if they will cover it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592604June 5, 2024
ENGINE
2012 Audi Q5 2.0 engine failure 72,000 miles The dealership performed a tear down of my engine and had an inspector from Audi care come to inspect the damaged engine. It was determined the tensioner /timing chain caused the engine failure. Prior to the inspection, I did research and informed the service manager at the dealership that there was a known issue regarding this exact problem. He said he would have to perform The tear down to determine the cause. He contacted me to confirm it was indeed the cause. Now after more research, I saw there was a class action lawsuit regarding this exact issue. It was settled in 20/& or 2019 , I believe I bought my car in 2020, from an Audi dealership. Who I now assume should have been aware of this known issue and class action settlement. I would like to report this past known issue to the NTSBA. I am being told I will have to pay a large amount of money after my extended warranty will only cover a portion of the repair. This was a known problem which could have put me in danger of the engine seizing will operating the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592350June 4, 2024
SERVICE BRAKES, ENGINE
Reverse car went full throttle, brakes did not work, car stopped in reverse when it hit a tree. Seat belt did not tighten,
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11592191June 3, 2024
AIR BAGS, SEAT BELTS, SEATS
The seatbelt and passenger airbag systems go on and off making alarms go off. Making the vehicle unsafe in accidents. After taking my vehicle in for inspection, Audi stated that the component that has to be changed has been a recall in other Audi vehicles and is not covered under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591936June 1, 2024
ELECTRICAL SYSTEM
Warning lights came on and car completely stopped. Towed to dealer where we were told that Gateway control module part no 80C907468F has failed due to water damage. Dealer informed us that this is not covered by warranty for this reason. We do not believe we spilt any water there as it is located under the back passenger seat. We asked dealer to proceed with repair when we were informed that the part is on back order. We assumed this would be a matter of days or perhaps few weeks. It has been 3 and half month and no ETA yet. I found on Audi World user group that this is a common problem with this model and others have suffered similarly. I believe the OEM is responsible for making parts available within a reasonable time. In dealing with Audi America and the dealer they offered no remedy for this problem. And I am with out a car now going into 4 months. Surely they must be responsible to consumers for providing the services to maintaining the purchased vehicle operating!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591852May 31, 2024
VEHICLE SPEED CONTROL
CHECKED AND CONFIRMED CUSTOMER COMPLAINT OF ENGINE LIGHT ON CHECKED AND FOUND FAULTS STORED FOR P334A00: Charge air pressure actuator Electrical malfunction active/static P023400: Turbo/Super Charger Overboost Condition active/static INSPECTED TURBO CHARGE SYSTEM AND FOUND THAT WASTE GATE ACTUATOR HAD FAILED AND CREATING AND OVER BOOST CONDITION WASTAGE ACTUATOR IS NOT AVAILABLE AS A SEPARATE PART AND NOT SERVICEABLE REMOVED AND REPLACED ENTIRE TURBO CHARGER UNIT AND INSTALLED WITH NEW GASKETS AND SEALS FILLED AND BLEED COOLANT SYSTEM AND CLEARED FAULTS SET BASIC SETTINGS AND TEST DROVE ALL OK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591373May 29, 2024
SEAT BELTS
The passenger seat belt can note be used. It locks up and can't be pulled out. Similar to when someone pulls it out too far, but fully retracted you can not pull it out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591076May 28, 2024
SUSPENSION
The contact owns a 2018 Audi Q5. The contact stated while driving 30 MPH, there was an abnormally loud sound coming from the vehicle. The contact exited the vehicle and noticed that the suspension coil spring was cracked at the bottom. There were no warning lights illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 60,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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