Acura TLX Complaints

946 consumer complaints on file.

#11621983October 25, 2024
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2016 Acura TLX. The contact stated while attempting to start the vehicle, the vehicle was shaking abnormally. The check engine warning light was Illuminated. The vehicle was driven to an independent mechanic and was diagnosed with catalytic convertor failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620892October 20, 2024
ELECTRICAL SYSTEM
Acura Tlx suddenly starts flickering, its a common honda manufacturing defect ive attached a video for reference [XXX] It’s dangerous because it can leave someone stranded unsafe INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620516October 18, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the dealer advised the contact that the vehicle could not be scheduled until July 2026. The contact stated that the dealer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620572October 18, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619288October 11, 2024
POWER TRAIN
Transfer case splines sheared, causing the awd system to fail. This eliminates power output to the rear wheels and could cause a loss of control while driving in sub par road conditions. This appears to be a very common issue among the Type-S trim.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618493October 7, 2024
FUEL/PROPULSION SYSTEM
On September 30, 2024 I received a notice from Acura titled “Important Safety Notice” (Recall Number 23V-751). The recall concerns a manufacturing defect of the engine crankshaft. On October 1, 2024 I contacted Nalley Acura of Marietta, Georgia about scheduling an appointment and was told that the first available appointment was not until July 24, 2025 (almost ten months later). I was also told that the recall is not a safety concern and that I can continue to drive my car. I find it incredulous that Acura can issue a “safety recall” and then claim that the first opportunity to perform the repair is ten months later. Being forced to wait ten months to repair a manufacturing defect is outrageous and dangerous. Is this a subterfuge by the Company to avoid performing the repairs? In addition, I am confused by the dealerships response that this is not a safety concern. The recall notice states “due to a manufacturing defect of the engine crankshaft, the connecting rod bearing can prematurely wear and seize, causing engine damage. A damaged engine may run improperly or stall while driving, increasing the risk of a fire, crash, or injury”. Is the recall notice incorrect - that the matter under recall is not a safety concern? Additionally, I received a call from Honda Customer Service on Friday, October 4, 2024. Among other things, I was told that as part of the recall, I may be charged for a "diagnostic test" if the dealership looks at my car and finds a repair is not needed. Waiting ten months for a safety recall is unacceptable and I hope the NHTSA investigates this further and forces Acura to explain how it can take so long to perform the service caused by its manufacturing defect. Also, to incur a charge as part of the recall process is unacceptable and will only discourage consumers from taking their car to a dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618088October 4, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617983October 3, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
In September 2023 went in for an oil change. Next day all My CMBS, ACC, LKAS and Road Departure Mitigation System all light up on my dashboard as well brake system light. I called and took the car in they said that it had something to do with the camera sensor. I left a complaint and the manager called after I explained to him he said he would call me back. 1.5 years later he never called back. In October 2024 my car alarm started going off for no reason. I took it in and $1000 to fix. Seems like a lot of electric issues with this car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617364September 30, 2024
ENGINE
The following complaint is in relation to NHTSA Safety Recall 23V-751 and the Acura Corporation's unwillingness to recompense the registered owner for catastrophic damages that occurred to the engine. The vehicle in question is a 2016 Acura TLX, and the recall applied to the Acura MDX, Honda Pilot, Honda Odyssey and Honda Ridgeline. The manufacturing defect, which potentially involved 248,999 vehicles, was the connecting rod bearing of the crankshaft prematurely wearing and seizing. This is precisely what occurred to this TLX. The chronological events of this incident are quite revealing. On Jan 2023, midwinter, while driving on [XXX] near the Canadian border, the engine completely lost power, leaving the registered owner, XXX stranded on the interstate alone for 30 minutes. There were no warning lights, only a knocking sound originating from the engine. The vehicle was eventually towed to a nearby auto shop. The vehicle was not towed to an Acura or Honda dealership due to the extended distance, as XXX was employed at the US Port of Entry on the US/Canadian border, a remote location. The mechanics at the auto shop determined the entire engine needed to be replaced and repairs were completed on [XXX] and XXX paid $6,360.30 out of pocket. An effort to be compensated by Acura was denied. As of Nov 2023, Honda has 1450 claims. According 23V-751, Honda received its 1st complaint regarding this matter on Feb 2020 and investigated through Sept of 2023. Only until [XXX] did Honda decide to conduct a safety recall, well after the catastrophic failure of the aforementioned TLX which occurred on Jan 2023. And it was only until Jan 2024 that notification (24-002)of this defect was initiated. Again, Acura refuses to accept any responsibility or accountability for this incident, nor did it care to investigate the matter in its entirety, simply stating if the vehicle was not inspected by an Acura dealership (typical response), they are absolved of any wrongdoing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616838September 27, 2024
FUEL/PROPULSION SYSTEM
Faulty high pressure fuel pump. Technician told me he sees a lot of these. If so, why isn't there a recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616858September 27, 2024
ENGINE AND ENGINE COOLING, FUEL SYSTEM, OTHER
The contact owns a 2016 Acura TLX. The contact received notifications of NHTSA Campaign Numbers: 19V060000 (Fuel System, Other) and 23V751000 (Engine and Engine Cooling); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616942September 27, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Acura TLX. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact drove the vehicle to the shoulder of the roadway. The contact heard a loud clucking sound and the vehicle lost motive power. The contact was unable to restart the vehicle. The vehicle was towed to the son's residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616796September 27, 2024
STEERING, UNKNOWN OR OTHER
All the dashboard lights began blinking on the dashboard while I was driving about 30mph. The steering wheel began to get stif. I pulled over immediately and the steering wheel locked completely. I turned the car off and back after about 10 min and I was able to drive home. Luckily I was only 5 minutes away. I took it to the Acura dealer and after it was inspected they said it had to do with the steering however nothing was replaced or fixed. They advised me to let them know if it happens again. This is the first time it occurs however I’m afraid to drive this car especially on the freeway if the same incident occurs it can cause a major accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616557September 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the dealer informed the contact that she would be placed on a waiting list. The waiting list indicated that the vehicle would not be checked until mid-2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616713September 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer and an unknown dealer were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616182September 24, 2024
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
The contact owns a 2017 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle failed to start intermittently. The contact stated that while driving at various speeds, the vehicle failed to accelerate as needed. The contact stated that while driving at approximately 65 - 70 MPH, the vehicle began to decelerate with several unknown warning lights illuminated. The failure lasted less than a minute before self-correcting, and the vehicle was driven without failure. The failure had occurred several times while driving at various highway speeds. The dealer was contacted. The dealer informed the contact that parts were not available and would not be available until 2025. The manufacturer was made aware of the issue and stated that while speaking to the dealer, the contact was informed that vehicles that were experiencing failure were being repaired. The approximate failure mileage was 10,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615658September 20, 2024
AIR BAGS
In February 2024 I became aware of a recall impacting my 2021 Acura TLX. When I called Acura, I was told more information would become available-- I did not hear back. Then In April 2024 I took my vehicle in for servicing and asked my dealership Radley Acura if they could also repair the recall, and the dealership informed me they did not have a part nor an estimate as to when it would become available. In response, I called Acura corporate. They too did not have an update. Fast forward to September 18, 2024, I once again called the dealership and was told the same thing I was told earlier this year. No part available and no estimate as to when one will become available. I then called Acura corporate. Corporate Acura contacted the dealership on a threeway and asked the same question, and were told by the dealership they were waiting on corporate to make parts available. The threeway call signaled to me, that corporate Acura has not kept their own network of dealerships adequately informed, much less their customers. I then contacted Acura Customer Care and the representative informed me because my airbag light is not actively on, there is no available part nor an estimate as to when one will become available. Acura and Honda have known about this recall for at least 7 seven months and have failed to keep their consumers apprised of updates (leaving the onus on the vehicle owners) and more frustratingly, cannot manage to provide estimates as to when parts will become available. Given Acura's lack of timeliness in remedying the recall, I kindly request NHTSA look into their mishandling of this longstanding recall. Thank you for your consideration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615217September 18, 2024
ELECTRICAL SYSTEM, ENGINE
I am reporting a critical safety issue with my 2021 Acura TLX (VIN: [XXX] ), specifically related to the transmission and transfer case. The problem is centered around the transmission’s spline splitting into the transfer case, which causes severe jerking while driving. The car moves forward erratically, jumping up and down, and on multiple occasions, the vehicle has shut off while driving at highway speeds. This is extremely dangerous and poses a significant risk to my life and others on the road. This issue is widely reported by other Acura owners online, and it appears to be a common defect with the transmission, specifically the remanufactured transmission part number 06200-6T2-A02RM. The cost of repairing this issue exceeds $5,000, and since the vehicle is no longer under warranty, I am deeply concerned about having to replace both the transmission and transfer case, only for the same problem to recur. The vehicle is still drivable, but the issue is worsening, and I fear for my safety. I urge the NHTSA to investigate this matter and press Honda/Acura to address this defect immediately, as it is a severe safety hazard. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614003September 11, 2024
UNKNOWN OR OTHER
Per the note on this website that says "If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA ..." Regarding Manufacturer Recall Number YHG / NHTSA Recall Number24V-064, when I made an appointment with my local Acura dealer, they told me "The manufacturer does not have the parts and the remedy available for that recall, so we will not be ble to take care of it. If that was what you were coming in for, I will have to cancel the appointment. They have not given us an ETA as far as when the parts will be available, and normally when they are available, they send their clients a letter stating that they have become available."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613179September 7, 2024
ENGINE
My engine is starting to make a knocking/ticking noise, related to this recall. Very unuasal for a car with 65K miles. My local Acura dealers continue to tell me their waiting on parts??? Both recalls are almost 1 years old. How long should a consumer wait for a known manufacturers defect?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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