Acura TLX Complaints

946 consumer complaints on file.

#11606690August 6, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
The contact owns a 2018 Acura TLX. The contact stated that after refueling and attempting to park in a parking space, the vehicle experienced a sudden acceleration. The contact mentioned that no safety features were activated. As a result, the contact crashed into a pillar where the vehicle came to a stop and prevented it from then crashing into a building. The air bags did not deploy. The vehicle's front end was damaged, and the contact noticed a significant amount of fluid on the ground underneath the front end as well. The pillar that was crashed into also had damage. The vehicle was towed to a collision center where it was pending a diagnostic testing result. The contact sustained injuries to her neck and upper back areas that required medical attention. A police report was filed. A dealer was contacted via phone where the contact was informed that the vehicle failure was not related to NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 48,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11605966August 1, 2024
WHEELS
Ok I purchased this vehicle in march of 2024 by May I started getting a vibration at highway speeds in front of vehicle...I brought to dealer and they told me there is a plastic peice broken on both front wheels it's inside you can not see it when tire is on ...the dealer told me they were using my rim and tire coverage I purchased extra when I bought the car ...I told them that's road hazzard I didn't hit anything they used it anyway ...I get the car back 3 weeks later vibration again this time in the back I bring it back in they tell me same issue as the front the sound deadner broke in bother wheels again no damage on outside of rim and I never hit anything I told them go through warranty they told me there rep said use the road hazzard ....I argued and called corporate....honda Corp made a claim number said they would call my dealership but instead just called the rep and of course he said use road hazzard ....so they did now I have 4 brand new wheels same ones ....not sure if this will happen again with new 1s but I have met few other people on the internet with same exact prob ...my opinion is its a manufacturer defect in the wheels or some of the wheels and acura/honda is trying to bury it to avoid a safety recall ....the more people they get to use rim and tire the more this goes away and this is a serious safety issue as the rims when they break destroy the inside of the tire and if causes a blowout on the highway could end up in severe injury or death....someone needs to go after them ....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605145July 29, 2024
POWER TRAIN
Recall issued in January 2024 and still haven’t heard from Acura
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605168July 29, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605216July 29, 2024
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura TLX. The contact received notifications of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that the remedy for NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) was unavailable and that parts for NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) was available. The dealer informed the contact that the vehicle needed to be inspected to determine if the vehicle was experiencing the failure; however, the contact would be charged for the inspection. The contact was concerned about the inspection and about being charged, since there was no reference of an inspection prior to the recall repair being performed. The manufacturer was made aware of the issue and referred the contact back to the dealer for clarification. The manufacturer informed the contact that a case was opened and would be escalated. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605241July 29, 2024
POWER TRAIN, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Car experiences intermittent electrical system failure. Upon failure, drivers will experiance random and rapid clicking, clanking, and electrical systems discharging like lights, screens, and alarm. After restarting the car, users will find, all warning lights displayed with a few blinking: transmission, parking brake, traction control, a few more. Headlights will randomly turn on, as well as the alarm, intermittently. All ADAS offline. Experienced sudden system failure causing all ADAS to fail while stationary/parked or moving/(actively driving on highway). Does actively affect driving ability more specifically: disrupts steering ability, causes random malfunctions with electrical components, cannot exceed 40 mph, car will not shift above 3rd gear, engine does seem much louder. After a thorough investigation/diagnosis with the dealership I concluded the main fault is due to the "Smart Power Control Unit" located behind the glovebox compartment of the vehicle. More specifically, one of the chips on the circuit board is not fully coated with sealant from the factory, leading to a potential for some kind of mold, dust, or organic growth to form and short one of the ground pins on the end of the chip. Driver States: This is a control unit failure, I believe a small short on a single ground pin with the positively charged chip housing was causing a short within the control unit circuit board where the chip was not fully covered with non-conductive coating/sealant. This caused a handful of issues, like electrical systems prematurely wearing due to rapid discharge of electronics. Impairs drivers ability and ability in turning, braking, and accelerating. Also car will roll backwards if driver is not careful. BIGGEST CONCERNS: FIRE, partial loss of control while driving, and premature wear on electrical components. A extra note: Disconnecting battery does temporarily fix issue but rarely, most time it will start discharging electrical systems immediately or in the day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604855July 27, 2024
POWER TRAIN
Engine is having an issue causing noises and symptoms of rod knocking which I suspect is the connecting rod bearing failing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604574July 25, 2024
FUEL/PROPULSION SYSTEM
Fuel pump module failed at 55,000 miles. This has been recalled on the V6 models and mine is 4 cilinder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603947July 23, 2024
POWER TRAIN, SUSPENSION
This car exhibits rumbling when goinin to a decreasing downward motion as if its trying to change gear but cant. coming home from a doctors appointment last month it was raining an coming up to the top of a very small hill and just as i hit the top at the point the shocks start to lift up I almost lost control. This is not the first time its happened. It usually happens in a decelerating turn. but I have tried to get appointments with Huntsville and nashvile dealerships. Hunstville had my appointment i waited for for 4 months and it was around june the 14th and they told me not to come in they were out of parts. So they had parts but ran out!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603703July 22, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603276July 18, 2024
ENGINE
Recall related to crankshaft and engine wear/malfunction is not addressed in a timely manner from recall date. My local dealership has a waitlist of 500+ cars to address and they don’t even have enough parts to do so. I do not feel confident that technicians will inspect thoroughly and that leaves my family and I at risk while driving this car with a considerable issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602614July 16, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601499July 12, 2024
VEHICLE SPEED CONTROL, POWER TRAIN
While driving on the freeway/highway my vehicle went into limp mode and shifted into neutral. My vehicle would not allow me to shift gears and the car would not let me accelerate anymore. I had to think quickly and move out from upcoming traffic. With little speed I had on my vehicle I could only shut down the car and wait for a tow truck. This happened to me twice in 2020 and the mechanics could not find any issue or replicate what had happened. They said this was a software issue. I was still scared to drive my car thinking this would happen again. Then 2 years after ( 2024) again this happened and it was when I was on the freeway. Luckily I was on the left side and was able to stop on the shoulder but stressing out and still traumatized from what occurred 2 years ago. I took it to the dealer and same thing they could not replicate the issue and did re programmed the software. I believe this car is not safe to drive at all knowing this can happen again and again at random times. The attached document is what the dealer gave me stating this remedy was done to the vehicle. This need to be investigated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601530July 12, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Acura TLX. The contact had received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling), and the dealer confirmed that the rod bearing had been replaced under the recall remedy. After receiving the repair, while driving approximately 15 MPH, the contact became aware that the vehicle was vibrating abnormally. The contact stated that the vibration became more prominent at speeds of 70 MPH or higher. The contact stated while driving at various speeds, the vehicle hesitated and lost motive power briefly before regaining normal operation. The vehicle was returned to the dealer who performed the recall repair to confirm that the engine had been inspected. The dealer confirmed that the rod bearing had been replaced; however, the vehicle was not diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 127,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601584July 12, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600433July 9, 2024
POWER TRAIN
Transmission is failing after taking it in for service after noticing a chirp from 2-3 and 3-4 gear.these symptoms are described with service bulletin 17-027 .dealership claimed transmission warmer was good but replaced the seals. In Acuras own document they said the warranty would be extended to ten years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600181July 8, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599855July 7, 2024
UNKNOWN OR OTHER
Vehicle Keyless Access Control Unit Malfunction And Makes Car Alarm Goes Off As It Triggers An Ignition Problem Common Problem In Most Acura/Honda Newer Models
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598219July 2, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted, and it was confirmed that parts were on backorder. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597481June 28, 2024
FUEL SYSTEM, GASOLINE, LANE DEPARTURE: LANE KEEP: STEERING ASSIST, BACK OVER PREVENTION
The contact's husband owns a 2020 Acura TLX. The contact stated while her husband was driving 10-15 MPH, the vehicle made an abnormally loud revving sound. The contact stated that the failure had been recurring while driving. Additionally, the contact stated that the LKAS and other unknown safety features were inoperable while driving. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the high-pressure fuel pump had failed and needed to be replaced. Additionally, the dealer determined that the safety camera system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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