2024 Hyundai Ioniq 5 BlueLink Activation / Remote Services TSB
Hyundai has released Service Campaign 24-01-002H to resolve issues with BlueLink activation and remote services in certain 2024 Ioniq 5 vehicles. The fix involves a dealer mode factory reset and a head unit reset to restore functionality.
Hyundai has released Technical Service Bulletin (TSB) 24-01-002H, identified as Service Campaign TBG, to address issues with BlueLink activation and remote services in specific 2024 Hyundai Ioniq 5 (NE1) vehicles. This bulletin, dated January 2024, supersedes TSB 23-01-091H. The updated bulletin includes an expanded applicable vehicle date range and additional steps to determine modem status and confirm BlueLink enrollment.
Symptoms
Owners of affected 2024 Hyundai Ioniq 5 vehicles may experience difficulties with the BlueLink activation process. Additionally, issues with the vehicle's remote services may also be present. These problems indicate that the vehicle's Audio Visual Navigation (AVN) system, specifically the AVN5W system with software version NEEV23.USA.S5W_M.V010.001.230502, may not be properly communicating or configured for BlueLink functionality.
Important Warnings and Information for Owners
Owners should be aware of several critical points regarding this service campaign:
- Dealers are required to perform this service campaign whenever an affected vehicle is brought in for any maintenance or repair.
- This service campaign can only be performed at IONIQ-certified dealers.
- During the reset procedure, it is crucial that the ignition is turned ON and the battery is charged to prevent battery drain.
- The ignition must NOT be turned OFF while the reset is in progress to avoid creating further issues.
- Before any inspection, technicians must confirm that the AVN system installed in the vehicle consists of genuine Hyundai parts.
- Accessing the dealer mode requires authorization, as the system displays the message: "Only authorized personnel are allowed to use dealer mode. The manufacturer is not responsible for any damage caused by changes not made through official service channels."
Warranty Information
This service campaign is covered under warranty using the following details:
- Operation Code: TBGSVCR1
- Operation: Dealer Mode Factory Reset
- Operation Time: 0.3 M/H
- Casual Part: 96560-G1730 (This refers to the AVN system part number)
- Nature Code: M73
- Cause Code: ZZ3
Claims must be submitted on the Claim Entry Screen as a “Campaign” type. If a part replacement is needed and the affected part is under warranty, a separate claim should be submitted. For parts out of warranty, a Prior Approval request for goodwill consideration is required before performing the work. This TSB also requires repair validation photos, including VIN and mileage, as outlined in the Digital Documentation Policy.
Repair Procedure Summary
The repair for the Hyundai Ioniq 5 BlueLink activation issue involves a dealer mode factory reset followed by a head unit reset. The procedure ensures the AVN system is properly configured for BlueLink services.
- Enter Dealer Mode: The technician first presses the MEDIA button and ensures the radio is on FM mode. They then navigate to the software Info / Update screen by pressing the
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Frequently Asked Questions
- What is Service Campaign 24-01-002H for the Hyundai Ioniq 5?
- Service Campaign 24-01-002H addresses difficulties with BlueLink activation and remote services in certain 2024 Hyundai Ioniq 5 vehicles. It provides instructions for dealers to perform a dealer mode factory reset and a head unit reset to resolve these issues.
- Which Hyundai Ioniq 5 models are affected by issues with BlueLink activation?
- This service campaign specifically targets 2024 Hyundai Ioniq 5 (NE1) vehicles manufactured between August 9, 2023, and October 27, 2023, that have an active BlueLink subscription.
- What is the repair procedure for the Hyundai Ioniq 5 BlueLink activation problem?
- The repair involves a two-step process: a dealer mode factory reset of the AVN system, followed by a head unit reset. This procedure also includes verifying the modem status and confirming that the "Activation State = Enrolled (4)" after the reset.
- Can I perform the BlueLink activation fix myself?
- No, this service campaign, identified as TSB 24-01-002H, must only be performed by IONIQ-certified dealers. The procedure involves accessing a specialized dealer mode and requires specific technical steps to ensure proper resolution.
- What is the part number associated with the AVN system in this TSB?
- The casual part number associated with the AVN system for this service campaign is 96560-G1730, which refers to the Audio Visual Navigation system in the Hyundai Ioniq 5.
What Hyundai Ioniq 5 owners report
Counted from the records in our database across 6 model years.
- 1,350
- Owner complaints
- 15
- Recalls
- 94
- Service bulletins
- 28
- Crashes reported
- 4
- Fires reported
- 11
- Injuries reported
The 2024 model year
226 complaints, the 4th most of 6 model years on file. Owners reported 5 crashes, 0 fires and 2 injuries for this year, which also has 3 recalls on file.
Electrical System, the system this article covers, accounts for 1,000 of 1,350 complaints (74%), including 179 for 2024.
Complaints by model year
| 2022 | 407 | |
|---|---|---|
| 2023 | 388 | |
| 2024 | 226 | |
| 2025 | 300 | |
| 2026 | 28 | |
| 2027 | 1 |
Most-reported systems
- Electrical System — 1,000
- Fuel/Propulsion System — 275
- Power Train — 251
- Engine — 117
- Forward Collision Avoidance — 80
Latest recalls for the 2024 model year
- 26V432000 — Electrical System (Jul 2026) — Park outside
- 24V868000 — Electrical System (Nov 2024)
- 24V204000 — Electrical System (Mar 2024)
Recent owner reports about electrical system
The vehicle experiences catastrophic, recurring 12V auxiliary battery discharge and complete electrical system collapse due to a suspected repeating failure of the Integrated Charging Control Unit (ICCU).
Read owner complaints →"stop vehicle and check power supply" came in from nowhere, The vehicle was fully charged and there were no previous issues noted. The charge quickly dropped down to about 8% After that.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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