2024 Hyundai Ioniq 5 BlueLink Activation / Remote Services TSB

Hyundai has released Technical Service Bulletin (TSB) 24-01-002H, identified as Service Campaign TBG, to address issues with BlueLink activation and remote services in specific 2024 Hyundai Ioniq 5 (NE1) vehicles. This bulletin, dated January 2024, supersedes TSB 23-01-091H. The updated bulletin includes an expanded applicable vehicle date range and additional steps to determine modem status and confirm BlueLink enrollment.

Symptoms

Owners of affected 2024 Hyundai Ioniq 5 vehicles may experience difficulties with the BlueLink activation process. Additionally, issues with the vehicle's remote services may also be present. These problems indicate that the vehicle's Audio Visual Navigation (AVN) system, specifically the AVN5W system with software version NEEV23.USA.S5W_M.V010.001.230502, may not be properly communicating or configured for BlueLink functionality.

Important Warnings and Information for Owners

Owners should be aware of several critical points regarding this service campaign:

• Dealers are required to perform this service campaign whenever an affected vehicle is brought in for any maintenance or repair.
• This service campaign can only be performed at IONIQ-certified dealers.
• During the reset procedure, it is crucial that the ignition is turned ON and the battery is charged to prevent battery drain.
• The ignition must NOT be turned OFF while the reset is in progress to avoid creating further issues.
• Before any inspection, technicians must confirm that the AVN system installed in the vehicle consists of genuine Hyundai parts.
• Accessing the dealer mode requires authorization, as the system displays the message: "Only authorized personnel are allowed to use dealer mode. The manufacturer is not responsible for any damage caused by changes not made through official service channels."

Warranty Information

This service campaign is covered under warranty using the following details:

• Operation Code: TBGSVCR1
• Operation: Dealer Mode Factory Reset
• Operation Time: 0.3 M/H
• Casual Part: 96560-G1730 (This refers to the AVN system part number)
• Nature Code: M73
• Cause Code: ZZ3

Claims must be submitted on the Claim Entry Screen as a “Campaign” type. If a part replacement is needed and the affected part is under warranty, a separate claim should be submitted. For parts out of warranty, a Prior Approval request for goodwill consideration is required before performing the work. This TSB also requires repair validation photos, including VIN and mileage, as outlined in the Digital Documentation Policy.

Repair Procedure Summary

The repair for the Hyundai Ioniq 5 BlueLink activation issue involves a dealer mode factory reset followed by a head unit reset. The procedure ensures the AVN system is properly configured for BlueLink services.

1. Enter Dealer Mode: The technician first presses the MEDIA button and ensures the radio is on FM mode. They then navigate to the software Info / Update screen by pressing the