2023-2024 Honda Accord & CR-V Rear Door Weatherstrip Issues

Honda Investigates Rear Door Weatherstrip Issues

American Honda Motor Co., Inc. (AHM) has initiated a data collection effort concerning customer complaints about the rear door weatherstrip and/or gap seal on 2023-2024 Honda Accord and CR-V models. The company is seeking to understand the root cause of weatherstrips that are loose, torn, or deformed.

This initiative, detailed in an internal communication to Honda dealership personnel, requests specific actions from dealers when a qualifying vehicle presents with this condition. The goal is to gather parts and detailed information before any repair attempts are made.

What Honda is Looking For

Honda is specifically interested in vehicles that meet certain criteria to assist in their investigation. The issue pertains to the rear door weatherstrip and how it interacts with the gap seal between the front and rear doors. The condition can manifest as the weatherstrip being loose, torn, or deformed.

For a vehicle to qualify for this data collection, the issue must be visually confirmed with the weatherstrip still installed on the rear door. It is crucial that the vehicle has not been involved in a collision and that no repair attempt has been made during the current service visit. This ensures that the collected data reflects the original condition of the problem.

Important Actions for Owners and Dealerships

If you own a 2023-2024 Honda Accord or CR-V and are experiencing a loose, torn, or deformed rear door weatherstrip, it's important to inform your dealership. Dealers are instructed to CAPTURE PHOTOS OF THE ISSUE ON THE WEATHERSTRIP and email them to Honda's Technical Information & Support (TIS) group at [email protected]. This step is critical for Honda's investigation.

Owners should be aware that dealers are specifically asked not to attempt any repair on the weatherstrip before documenting the issue and receiving further instructions from TIS. This is to ensure that original parts can be collected for analysis. The email to TIS must include the model year, model name (e.g., ACCORD), the specific issue (e.g., Brake Judder, though in this case, it would be the weatherstrip issue), and the VIN. Additional information required in the email body includes the dealer number, your name, best phone number, current mileage, confirmation that the vehicle meets the qualifiers, and attached photos of the issue.

Incentive for Participation

As a gesture of appreciation, Honda is offering a VISA gift card to dealership personnel who identify and report a qualifying vehicle that is accepted as a candidate for parts and information collection. This incentive encourages thorough documentation and submission of relevant cases to help Honda address the underlying cause of the Honda CR-V rear door weatherstrip problem.

Owners of affected 2023-2024 Honda Accord or Honda CR-V rear door weatherstrip issues should contact their dealership to ensure proper documentation and submission of their vehicle's information to Honda.

Source: NHTSA ID 11006816