2024-2026 Honda Civic, CR-V, HR-V A/C Compressor Seizure

American Honda Motor Co., Inc. (AHM) has issued a "PRIORITY/ACTION REQUIRED" communication to dealerships regarding an investigation into A/C compressor seizure in certain 2024-2026 Honda Civic, CR-V, and HR-V vehicles. This communication, identified as "Request for visit 24-26 Civic, CR-V & HR-V A/C Compressor Seizure (ACTION REQ'D)", seeks to understand the root cause of this condition.

AHM is specifically looking for vehicles where customers report the A/C not blowing cold air, and technicians diagnose a seized A/C compressor. The company emphasizes that it wishes to inspect these vehicles before any repair attempts are made by the dealership.

Symptoms of the Honda A/C Compressor Seizure

Owners of affected Honda Civic, CR-V, and HR-V models may experience the primary symptom of their vehicle's A/C system "not blowing cold air". This issue is typically confirmed by a technician who finds the "A/C compressor to be seized". The investigation aims to gather more data on this specific failure mode.

Qualifying Conditions for Inspection

For a vehicle to be considered for this special inspection regarding the Honda A/C compressor seizure, it must meet several specific criteria:

• Model and Trim Levels:
  • Civic: LX, EX, Sport, Sport Touring, Touring, and SI trim levels are accepted.
  • CR-V: LX, EX, and EX-L trim levels are accepted.
  • HR-V: All trim levels are accepted.
• Exclusions: Hybrid Civic and Hybrid CR-V models are specifically excluded from this investigation.
• Confirmed A/C Failure: A technician must confirm that the A/C system is inoperative (INOP) due to a seized compressor.
• No HVAC Leaks: The technician must verify there are no leaks in the HVAC system using a leak detector (sniffer).
• No Prior HVAC Repairs: The vehicle should have no prior HVAC repairs, including A/C refrigerant evacuation or recharge, or replacement of HVAC components.
• No Repair Attempts: No repair attempts should have been made during the current dealership visit for this issue.
• No Collision History: The vehicle must have no history of collisions.

Important Warning for Owners

It is crucial for owners to understand that American Honda Motor Co., Inc. wishes to inspect qualifying vehicles prior to any repair attempt. This means if your vehicle exhibits symptoms of a Honda A/C compressor seizure, your dealership should not attempt to fix the issue before consulting with AHM's Technical Information & Support (TIS) team. Attempting repairs beforehand may disqualify your vehicle from the investigation.

What to Do If Your Vehicle Qualifies

If you own a 2024-2026 Honda Civic, CR-V, or HR-V and are experiencing your A/C "not blowing cold air" with a suspected A/C compressor seizure, contact your local Honda dealership. Inform them about the symptoms and the possibility of your vehicle meeting the qualifiers for this investigation. Dealership personnel are instructed to email TIS at [email protected] or call 800-880-1072 (Monday-Friday, 7am-5pm PST) to report qualifying vehicles. They will need to provide specific information, including:

• Model Year, Model Name, Issue (e.g., A/C Compressor Seizure), and VIN.
• Dealer Number, your name, best phone number, current mileage, confirmation of meeting qualifiers, and DPTS #.

AHM is offering a VISA gift card to dealership personnel who successfully identify and report a qualifying vehicle that leads to a successful inspection or parts collection. This incentive encourages dealerships to actively participate in this data collection effort to better understand the Honda A/C compressor seizure condition.

Source: NHTSA Manufacturer Communication 11024880