2024-2026 Honda Civic, CR-V, HR-V A/C Compressor Seizure Investigation

What's Happening

American Honda Motor Co., Inc. (AHM) has issued a "PRIORITY/ACTION REQUIRED" communication to its dealerships regarding certain 2024-2025 Honda Civic, 2024-2025 Honda CR-V, and 2024-2026 Honda HR-V models. The manufacturer is actively investigating instances where customers report the A/C system is "not blowing cold air" and technicians diagnose a seized A/C compressor.

This initiative, identified as "Request for visit: 2024-2026 Civic, CR-V & HR-V A/C Compressor Seizure (ACTION REQUIRED)", aims to gather more information to understand the root cause of this condition. AHM specifically requests that no repair attempts be made on these vehicles until they have had an opportunity to inspect them.

Symptoms

Owners of affected Honda Civic, CR-V, and HR-V vehicles may notice that their air conditioning system is "not blowing cold air". This symptom can indicate a problem with the A/C system, potentially leading to a diagnosis of an "A/C compressor to be seized". If you experience a loss of cold air from your A/C, especially if it's accompanied by unusual noises, it could be related to this issue. This condition directly impacts the comfort and functionality of your vehicle's climate control system.

Qualifying Conditions for Inspection

Honda is interested in inspecting vehicles that meet specific criteria to ensure they gather relevant data. Your vehicle may qualify for inspection if it meets the following requirements:

• Model and Trim: For Civic models, LX, EX, Sport, Sport Touring, Touring, and SI trim levels are accepted. For CR-V models, LX, EX, and EX-L trim levels are accepted. For HR-V models, all trim levels are accepted.
• Hybrid Models Excluded: Hybrid Civic and Hybrid CR-V models are not accepted for this investigation.
• Confirmed Seizure: A technician must confirm that the A/C system is inoperative (INOP) due to a seized compressor.
• No HVAC Leaks: A technician must confirm there are no leaks in the HVAC system using a leak detector (sniffer).
• No Prior HVAC Repairs: The vehicle must not have undergone any prior HVAC repairs, including A/C refrigerant evacuation or recharge, or replacement of HVAC components.
• No Repair Attempts: No repair attempts should have been made during the current visit to address the issue.
• No Collision History: The vehicle must not have a history of collisions.

Important Warnings for Owners

If your vehicle is experiencing the symptom of "A/C not blowing cold air" and you suspect an A/C compressor issue, it is crucial to understand Honda's directive. American Honda Motor Co., Inc. (AHM) explicitly states that they "would like to inspect the vehicle prior to you attempting a repair of any kind." This means that if your vehicle qualifies, you should not authorize or allow any repairs to the A/C system before Honda has had the chance to examine it. This includes refrigerant services or component replacements. Allowing repairs prematurely could disqualify your vehicle from Honda's investigation.

What Owners Should Do

If you own a 2024-2026 Honda Civic, CR-V, or HR-V and are experiencing the A/C "not blowing cold air" symptom, and you believe your vehicle meets the qualifying conditions, you should contact your Honda dealership. Inform them about the issue and the manufacturer's communication regarding the "Request for visit: 2024-2026 Civic, CR-V & HR-V A/C Compressor Seizure (ACTION REQUIRED)". The dealership will then contact Honda's Technical Information & Support (TIS) group to determine the next steps.

When contacting your dealer, be prepared to provide your vehicle's model year, model name, and VIN. This information will help the dealership and Honda's TIS team process your inquiry efficiently. The goal is to allow Honda to inspect the vehicle to better understand the cause of the A/C compressor seizure condition.

How to Contact Honda Technical Information & Support

Dealerships identifying a qualifying vehicle are instructed to email Technical Information & Support (TIS) at [email protected] or call 800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will then provide further instructions for recording vehicle information. Owners should work through their dealership for this process.

Source: NHTSA ID 11024911