2022-2025 Honda Rearview Mirror Bracket Loose Investigation

Why Honda is Investigating

American Honda Motor Co., Inc. (AHM) has initiated an investigation into customer complaints concerning a Honda rearview mirror bracket loose or detached condition. This effort, documented in Manufacturer Communication NHTSA ID 11020823, aims to gather specific parts from affected vehicles to better understand the root cause of the issue. By collecting these parts before any repairs are made, Honda hopes to gain critical insights into the problem.

This proactive approach helps Honda engineers analyze the failure mode directly. The goal is to develop an effective and lasting solution for the loose or detached rearview mirror bracket, ensuring vehicle safety and owner satisfaction.

Vehicles Under Investigation

The investigation specifically targets certain 2022-2025 Honda Accord, Civic, and Odyssey models. For a vehicle to be considered for this parts collection program, its manufactured date, found on the driver's door jamb, must be AFTER December 2022. This date restriction helps narrow down the scope to vehicles potentially affected by a specific manufacturing period or component batch.

Qualifying Conditions for Participation

For your vehicle to qualify for the parts collection program related to the Honda rearview mirror bracket loose issue, it must meet several specific criteria:

• The vehicle's manufactured date, located on the driver's door jamb, must be AFTER 12/2022.
• The rearview mirror bracket MUST be loose or detached. Dealerships are required to capture one photo of the condition.
• Cracks and chips on the windshield are acceptable, provided the rearview mirror bracket itself is loose or detached.
• If the windshield was previously replaced, it must have been done using a Honda genuine part.
• The vehicle must not have been involved in a collision.
• No repair attempt for this specific rearview mirror issue should have been made during the current service visit.

Important Warnings for Owners

Owners whose vehicles exhibit a loose or detached rearview mirror bracket should be aware of critical instructions before visiting a dealership. It is imperative that you do NOT remove any parts, including the housing, from the rearview mirror assembly. Honda specifically requests that no repair has been attempted for this issue during the current visit to ensure the integrity of the parts for analysis.

Attempting repairs or removing components prior to the dealership's assessment could disqualify your vehicle from the parts collection program. Following these instructions ensures that Honda can collect the necessary data to properly diagnose and address the Honda rearview mirror bracket loose condition.

How to Participate in the Investigation

If your 2022-2025 Honda Accord, Civic, or Odyssey meets the qualifying conditions for a loose or detached rearview mirror bracket, you should contact your Honda dealership. Dealership personnel are instructed to email Technical Information & Support (TIS) at [email protected] or call 800-880-1072 (Monday-Friday, 7am-5pm PST).

When contacting TIS, the following information must be provided in your email or during the call:

• Email Title: Model Year (e.g., 2025), Model Name (e.g., Accord), Issue (e.g., Brake Judder), and VIN.
• Email Body: Dealer Number, Your Name, Best Phone Number to be reached, Current Mileage, confirmation that the vehicle meets all qualifiers, and one photo of the rearview mirror condition. Also include the DPTS#.

This information is crucial for Honda to record your vehicle's details and provide further instructions for the parts collection process.

Incentive for Dealerships

As a gesture of appreciation, Honda offers a VISA gift card to dealership technicians who identify and report a vehicle that meets the qualifiers, is accepted as a candidate, and successfully completes the Dealer Visit/Parts Collection/Info Collection process. This incentive encourages dealerships to actively participate in the investigation and help gather valuable data.

Source: NHTSA Manufacturer Communication 11020823.