Volvo XC60 Complaints

656 consumer complaints on file.

#11750906July 16, 2026
VEHICLE SPEED CONTROL, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The contact owned a 2020 Volvo XC60 II. The contact stated while reversing, the rear view camera displayed a black screen. The contact stated that the accelerator pedal was depressed, however the vehicle failed to accelerate as intended. The vehicle's speed independently accelerated. The contact's vehicle crashed into a parked vehicle. The contact stated that there were two additional occupants in the vehicle. The contact sustained pain in the right knee, no medical treatment was provided. The passenger, who was seated in the rear seat, sustained neck and upper back injuries. The passenger received medical treatment at the local medical center. The vehicle was driven to the residence. The failure was intermittent. The contact stated that the vehicle was previously taken to the dealer, however the failure was not duplicated. The contact later received a recall notification, NHTSA Campaign Number: 25V908000 (Back Over Prevention). The manufacturer was not made aware of the failure. The failure mileage was 40,000
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11749979July 13, 2026
LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: WARNING, ELECTRICAL SYSTEM
Loss of all audible components after start up (Infotainment system has Android Auto 5.1.17 system installed); no turn signal sound, no back up or lane departure audible alert. This is dangerous because the system can fail to confirm whether the turn signal is on or whether there is hazardous condition outside. Had to perform a complete system reboot to resolve the issue. The reboot is hazardous during driving condition as it is a distraction to the driver. This is issue has been happening on a persistent basis since the latest software update, the system needs to be rebooted two to three times a week, sometimes during driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749140July 8, 2026
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, LANE DEPARTURE: WARNING
After Volvo’s software update 5.1.17 was installed, all sound in the vehicle including all warning alerts, turn signals, stereo, etc. have no sound. If you reboot the system it MIGHT work, but it reverts back to not working once it is parked. Does not show any alerts when you’re close to an object. I have serious concerns about any of my safety systems working properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748948July 7, 2026
SEAT BELTS
Back to my Initial seat belt on the same car. The car went in for service. The seat belt data showed it was fine. Again the belt pulled so aggressively it tore off my insulin pump patch by sliding upward aggressive as possible. After I took the car to Volvo they had some guy from corporate come look at computer data about the vehicle and test drive it and deemed it safe. I get the car back and zero work was done to the seat belt. The seat belt is harder to pull than it was before it went in. Multiple people in the service department agreed it’s much harder to pull. And literally said there’s nothing we can do cause the data did not show a srs notification. It’s my only car, I’m pretty sure the seat belt shot off or partially did and because their computer data says it’s ok they did nothing to actually investigate it. Allowing me their customer to drive around with a broken seat belt. the belt has a permanent, severe mechanical resistance to being pulled out that occurred simultaneously with the unprovoked tightening event. the vehicle manufacturer is refusing to repair a structurally compromised, physically stiffened safety restraint due to a lack of digital software codes. Glitches in software data on cars can easily happen and Volvo is entirely relying on computer data rather then physical investigation. The worst part is that people in service agreed the belt does not pull right but will do zero to look at it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748541July 6, 2026
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
In the four months that I have owned this car, the following issues have occurred and have not been resolved: - Google Maps suddenly stopped working while navigating while I was driving on multiple occasions. - Bluetooth connectivity will disconnect suddenly and not reconnect - All audio in the car has stopped since 7/2/26. This includes turn signals, safety alerts, cross traffic alert. This has happened on at least 4 separate occasions (lasting 2 days or more) and usually resolves, but this has persisted. I have called the service department each time and been told there is nothing they can do about it and that I have to wait for a software update. I updated the software on 6/15/26 and the problem seems to have gotten worse. - Backup camera intermittently does not work and screen is black - Radio will freeze on station. Audio will change but screen will not. - Climate control does not work on auto. Fan will not adjust based on temperature, has to be adjusted manually even in auto mode. I am concerned for my safety and the safety of my children when driving in this vehicle. The electrical system has proven to be unpredictable, and my research has shown that this is not an isolated issue. The vehicle has been at a Volvo service center 3 times for this same issue and continues to have the same unresolved problems. There were no warning lamps or symptoms prior to the system malfunctioning, it happens while I am driving. This poses a hazard to me and to the people driving around me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747694July 1, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2016 Volvo XC60. The contact stated that while driving at 30 MPH, the low oil warning light illuminated. The contact pulled into a gas station, exited the vehicle, raised the hood of the vehicle, and added engine oil to the engine. The contact stated that while buckling the seat belt, the air bag warning light illuminated. A dealer was contacted. The vehicle was taken to an independent mechanic to be diagnosed; however, the vehicle was not repaired. The contact stated that the failure had occurred on several occasions. The contact associated the failure with Technical Service Bulletin: TJ 35526 (Engine Oil Consumption Test); however, the vehicle was not included. The manufacturer was notified of the failure, but no assistance was provided, and the contact was informed that the TSB had expired. The approximate failure mileage was 62,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747588July 1, 2026
LANE DEPARTURE: BLIND SPOT DETECTION, LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR
The entire right ride of the car just stopped working. Back right door became permanently locked and could not open from outside or inside. When hitting lock/unlock buttons on key fob i) front passenger door would not lock/unlock and ii) right side mirror would not fold in/out. Blind spot monitor and TPMS said they needed service. Left side of car was fine and worked. Car would start normally. I checked all relevant fuses and none were blown. Then all of a sudden it all started working again. My fear is that in the heat of summer what if all doors became locked somehow and i did not have the key fob with the manual key? I have 2 children
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747232June 29, 2026
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The backup camera system on this vehicle is ineffective and creates a significant safety hazard. Rather than providing a clear view of what is behind the vehicle, the camera is aimed downward, displaying primarily the ground immediately behind the rear bumper and only about two feet beyond it. As a result, it does not provide visibility of approaching vehicles, pedestrians, cyclists, or other obstacles behind the vehicle. This severely limits the camera's usefulness when backing out of parking spaces or driveways, where cross traffic and pedestrians are the primary safety concern. Because the display shows so little of the area behind the vehicle, drivers cannot rely on it to safely reverse. Believing this was a defect specific to my vehicle, I brought it to a Volvo dealership on two separate occasions. Each time, I was told that the camera was functioning as designed and that its viewing angle was normal. If this is indeed the intended design, then the backup camera system is fundamentally inadequate and presents an unnecessary safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746434June 25, 2026
VEHICLE SPEED CONTROL, AIR BAGS
The contact owns a 2018 Volvo XC60. The contact stated that after starting the vehicle, while driving at a slow speed, the brake pedal was depressed while approaching a speed pump and the vehicle unintendedly accelerated and drove at a high rate of speed before crashing into a fence. The contact stated that the vehicle had exceeded 40 MPH. During the crash, the front end of the vehicle was damaged; however, no air bags were deployed. The contact was not injured. The Police and EMS were called to the scene, and the driver and front seat passenger were examined. The driver and passenger suffered emotional stress from the crash. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 87,843.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11746024June 23, 2026
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
After a software update to the infotainment system (Android Automotive OS version 5.1.17, installed on 06/03/2026), my 2022 Volvo XC60 B5 intermittently loses all audio output. When the failure occurs, the vehicle produces no sound of any kind: no audible rear parking/proximity sensor warning while in reverse, no turn-signal indicator tones, and no media audio. The rear-view camera image still displays normally, so the loss of the audible backup warning is not obvious to the driver — the parking-assist system appears functional while its audible warnings are in fact disabled. On multiple occasions the failure was already present as I backed out of my garage and began driving, leaving me with no audible obstacle warning while reversing and no turn-signal tones while maneuvering. The display, navigation, and camera continue to function while audio is dead, which indicates the audio service stops responding rather than a hardware fault. The only way to restore audio is to fully restart (reboot) the infotainment head unit; the failure then recurs intermittently. The fault began immediately after the 5.1.17 update and was sporadic at first. After noticing a pattern, I documented occurrences on 06/15/2026, 06/17/2026, and 06/20/2026 with timestamped photographs, which are available on request. No crash or injury has occurred, but the loss of audible backup-warning tones while reversing is a safety hazard, particularly for pedestrians or obstacles behind the vehicle. I am not aware of a current recall covering this issue and am requesting investigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745517June 21, 2026
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, VISIBILITY/WIPER
I own a 2025 Volvo XC60 plug-in hybrid (PHEV). The vehicle has recurring software defects that create a serious safety risk. First, the infotainment and central control system repeatedly reboots while I am driving. On a single trip from Washington, DC to Burlington, Vermont, the system rebooted approximately 8 to 10 times. It has also rebooted within minutes of starting the vehicle during local driving. Each reboot blanks the center display, which disables the backup/parking camera and interrupts the speedometer and driver-information display, climate controls, and other functions. Losing these displays and controls while the vehicle is in motion is a significant safety hazard. Second, after installing a Volvo over-the-air (OTA) software update, the vehicle was rendered completely inoperable. It would not unlock or start and could not be accessed through the key fob or the Volvo Cars app, and it had to be towed to the dealer. Based on numerous owner reports, failed OTA updates that disable the vehicle this way are a known, recurring problem on these models. Third, the front and rear parking cameras have both cracked during normal use, with no impact damage, and the vehicle displays a "parking cameras need cleaning" message at nearly every stop. No crash or injury has occurred. I have reported these issues to the selling dealer and to Volvo customer care. The reboot and lockout problems are recurring and have not been durably resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745254June 19, 2026
ELECTRICAL SYSTEM
Recall identified over a year ago during Q1 2025. Manufacturer and dealer have failed to provide appropriate updates for the repair, and no ETA has been given for repair. The only direction received from manufacturer and dealer was to not plug in the vehicle until the recall is completed. So as it stands, I paid for a plug in hybrid vehicle I haven’t been able to plug it in for over a year as it has a flawed hybrid system that apparently can’t be repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744958June 18, 2026
VISIBILITY/WIPER
Windshield leaks water into cabin. Volvo dealership charged $190 to diagnose problem. Told me I need a new windshield but they do not do glass replacement or repairs. They said sealant is bad at top of windshield. This is the original factory windshield. They referred me to a independent glass company who quoted $900 - $1285 for replacement. Cannot repair only install new windshield. This seems to be a known problem with Volvo cars and the sealant that was used at factory? Not covered by insurance. Car was parked outside during rain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744844June 17, 2026
SEAT BELTS, FORWARD COLLISION AVOIDANCE: WARNINGS
I was completely stopped at a left turn. The rear collision sensor went off for no reason. The seat belt locked up so aggressively I could not get a breathe in and it ripped my insulin pump patch right off my stomach. If I was a couple hours away from home my blood sugar would go through the roof and cause ketones which could be fatal. Luckily I was 20 mins away from home. Being a [XXX] since [XXX] I am now [XXX] Volvo told me this is normal safety feature after inspecting the log. I don’t think it’s normal for collision sensors to go off while not moving as well as the seat belt aggressively pulling to the point were I can’t breathe and it rips off a life depending medical device right out of my stomach. If it is normal then they should have a warning for [XXX]. I’m currently trying to get out of the car lease completely as this feature could literally kill me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742884June 9, 2026
ELECTRICAL SYSTEM, STRUCTURE:BODY
The seal on my 2020 Volvo XC60 moonroof allowed water to leak under the floorboards. My car is only 6 years old. We had a lot of rain over a short period and I noticed the sound of water sloshing around under the floor. Nothing was wet inside the car. My Check Engine light came on as well. I took it to the Volvo service dept. They are now saying wires are corroded and that it will cost me over $11,000 to fix this problem. Again - my car is only 6 years old, and less than 70K miles. With my previous Volvo, that I had for 18 years, I never had this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743000June 9, 2026
ELECTRICAL SYSTEM
An intermittent electrical failure occurred to my wife causing my 2021 Volvo XC60 to stop and then later go into limp mode while driving. The service light went on immediately and was very startling to her and made it difficult for the drivers following as the car speed was significantly reduced/ I suspect limp mode though it was not on the dashboard. When I called Volvo and then brought the car in... it is a known issue to Volvo. They purposively produce a vehicle that is known for sunroof leaks which knowingly leads to electrical issues exposing their customers to harm. Volvo (Geely) inspected the car, found the electrical issues from the front interior to the battery compartment that had water over an inch deep. the VGM (Vehicle Gateway Module) was replaced and reloaded, all connectors were separate/dried and several had to be cut/spliced and rewired due to corrosion damage. Carpets were removed, the gasket was replaced, the front and rear sun roof drains were cleaned out. Aside from the safety concern the shrinking of the rubber gasket caused the issue. Not funny, but Volvo/Geely states that the repair now has a lifetime warranty after I was charged over $4,000 USD. The vehicle is only about 5 years old!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741045May 30, 2026
FUEL/PROPULSION SYSTEM
My 2021 Volvo XC60 experienced a fuel system failure at approximately 53,500 miles. Prior to the failure, the vehicle displayed multiple warning messages and entered reduced-power (limp mode), including the turtle symbol on the instrument cluster. The vehicle unexpectedly would not start despite multiple attempts. The failure occurred while I was at a physical therapy appointment approximately 25 minutes from my home. After approximately 10 minutes, the vehicle started and was able to be driven. Because of the warning messages, limp mode, and failure-to-start condition, the vehicle was taken to a Volvo dealership for diagnosis. The Volvo dealership diagnosed the vehicle with ECM fault code P008A00 (Low Fuel Pressure). According to the repair invoice, testing confirmed that fuel pressure was intermittently low, and the dealership determined that the in-tank fuel pump was faulty. The fuel pump was replaced to correct the condition. This failure created a safety concern because the vehicle became unexpectedly inoperable and would not start when needed. Had the failure occurred in a remote location, during extreme weather conditions, at night, or in an emergency situation, it could have left the vehicle occupants stranded without reliable transportation. The inability to start the vehicle occurred without warning and could have resulted in a more serious safety risk under different circumstances. The issue was reproduced and confirmed by an authorized Volvo dealership, which inspected the vehicle, diagnosed the fault, and replaced the fuel pump. Repair records are available for inspection upon request. The failure occurred at approximately 53,500 miles, which is relatively low mileage for a major fuel system component. Because fuel pump failures can render a vehicle unexpectedly inoperable, I am submitting this complaint for review and investigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740327May 27, 2026
UNKNOWN OR OTHER
I repeatedly lost propulsion or shut down while driving. The vehicle would not shift into Drive or Reverse and would not move, although displays and lights remained powered. This occurred three times in approximately two weeks. One event occurred at approximately 55 mph. I had to call the police for help. This after Hudson Valley Property Maintence the two previous stalls had been fixed. Dealer performed software update/reinstall and test drove vehicle approximately 30 miles, but the same failure returned and vehicle required towing. This is a repeated highway-speed safety defect. This vehicle is a safety hazard, and I am afraid for my life. The first two tow truck drivers were not able to get it on a flatbed without dragging it which we chose not to do. It took a third tow truck driver with special equipment to lift the car and tow it. This process took five hours on the hottest day and alone while other cars were coming at me at 60 mph. I had to call the police for help. There was no police report filed. Just a quote to dispatch to send officers to control a dangerous situation. The toe was through Volvo roadside assistance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740173May 26, 2026
UNKNOWN OR OTHER
While driving on the highway my navagation, internet, gps stopped working. An error came up on the dash saying "SOS emergency call system fault" We were not sure what was happening with the vehicle or if was safe to drive. We made an appointment with a Volvo service center. Volvo service center stated we would need to pay to have this diagnosed because the vehicle has a rebuilt title. The dealership wanted approx $800 just to look at the vehicle. This issue is a known defect in the 2023 Volvo XC60 B5. It was already recalled once for this exact issue. This is an ongoing safety issue - losing our navigation in the middle of the highway as well as the vehicles ability to automatically phone emergency help when required.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739468May 22, 2026
VISIBILITY/WIPER
While parked in full sun the windshield cracked spontaneously, perhaps the result of thermal expansion. The linear length of the resulting crack was over 12 inches, running through the center sensor array. The car was inspected by a Volvo Service Center manager who found no evidence of impact. Nevertheless, Volvo conducted a formal inspection at an offsite facility and declined to warrant the defect. Spontaneous windshield failure is a clear risk to drivers and passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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