Volvo XC60 Complaints

221 consumer complaints on file.

#11745517June 21, 2026
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, VISIBILITY/WIPER
I own a 2025 Volvo XC60 plug-in hybrid (PHEV). The vehicle has recurring software defects that create a serious safety risk. First, the infotainment and central control system repeatedly reboots while I am driving. On a single trip from Washington, DC to Burlington, Vermont, the system rebooted approximately 8 to 10 times. It has also rebooted within minutes of starting the vehicle during local driving. Each reboot blanks the center display, which disables the backup/parking camera and interrupts the speedometer and driver-information display, climate controls, and other functions. Losing these displays and controls while the vehicle is in motion is a significant safety hazard. Second, after installing a Volvo over-the-air (OTA) software update, the vehicle was rendered completely inoperable. It would not unlock or start and could not be accessed through the key fob or the Volvo Cars app, and it had to be towed to the dealer. Based on numerous owner reports, failed OTA updates that disable the vehicle this way are a known, recurring problem on these models. Third, the front and rear parking cameras have both cracked during normal use, with no impact damage, and the vehicle displays a "parking cameras need cleaning" message at nearly every stop. No crash or injury has occurred. I have reported these issues to the selling dealer and to Volvo customer care. The reboot and lockout problems are recurring and have not been durably resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744844June 17, 2026
SEAT BELTS, FORWARD COLLISION AVOIDANCE: WARNINGS
I was completely stopped at a left turn. The rear collision sensor went off for no reason. The seat belt locked up so aggressively I could not get a breathe in and it ripped my insulin pump patch right off my stomach. If I was a couple hours away from home my blood sugar would go through the roof and cause ketones which could be fatal. Luckily I was 20 mins away from home. Being a [XXX] since [XXX] I am now [XXX] Volvo told me this is normal safety feature after inspecting the log. I don’t think it’s normal for collision sensors to go off while not moving as well as the seat belt aggressively pulling to the point were I can’t breathe and it rips off a life depending medical device right out of my stomach. If it is normal then they should have a warning for [XXX]. I’m currently trying to get out of the car lease completely as this feature could literally kill me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743000June 9, 2026
ELECTRICAL SYSTEM
An intermittent electrical failure occurred to my wife causing my 2021 Volvo XC60 to stop and then later go into limp mode while driving. The service light went on immediately and was very startling to her and made it difficult for the drivers following as the car speed was significantly reduced/ I suspect limp mode though it was not on the dashboard. When I called Volvo and then brought the car in... it is a known issue to Volvo. They purposively produce a vehicle that is known for sunroof leaks which knowingly leads to electrical issues exposing their customers to harm. Volvo (Geely) inspected the car, found the electrical issues from the front interior to the battery compartment that had water over an inch deep. the VGM (Vehicle Gateway Module) was replaced and reloaded, all connectors were separate/dried and several had to be cut/spliced and rewired due to corrosion damage. Carpets were removed, the gasket was replaced, the front and rear sun roof drains were cleaned out. Aside from the safety concern the shrinking of the rubber gasket caused the issue. Not funny, but Volvo/Geely states that the repair now has a lifetime warranty after I was charged over $4,000 USD. The vehicle is only about 5 years old!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741045May 30, 2026
FUEL/PROPULSION SYSTEM
My 2021 Volvo XC60 experienced a fuel system failure at approximately 53,500 miles. Prior to the failure, the vehicle displayed multiple warning messages and entered reduced-power (limp mode), including the turtle symbol on the instrument cluster. The vehicle unexpectedly would not start despite multiple attempts. The failure occurred while I was at a physical therapy appointment approximately 25 minutes from my home. After approximately 10 minutes, the vehicle started and was able to be driven. Because of the warning messages, limp mode, and failure-to-start condition, the vehicle was taken to a Volvo dealership for diagnosis. The Volvo dealership diagnosed the vehicle with ECM fault code P008A00 (Low Fuel Pressure). According to the repair invoice, testing confirmed that fuel pressure was intermittently low, and the dealership determined that the in-tank fuel pump was faulty. The fuel pump was replaced to correct the condition. This failure created a safety concern because the vehicle became unexpectedly inoperable and would not start when needed. Had the failure occurred in a remote location, during extreme weather conditions, at night, or in an emergency situation, it could have left the vehicle occupants stranded without reliable transportation. The inability to start the vehicle occurred without warning and could have resulted in a more serious safety risk under different circumstances. The issue was reproduced and confirmed by an authorized Volvo dealership, which inspected the vehicle, diagnosed the fault, and replaced the fuel pump. Repair records are available for inspection upon request. The failure occurred at approximately 53,500 miles, which is relatively low mileage for a major fuel system component. Because fuel pump failures can render a vehicle unexpectedly inoperable, I am submitting this complaint for review and investigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740327May 27, 2026
UNKNOWN OR OTHER
I repeatedly lost propulsion or shut down while driving. The vehicle would not shift into Drive or Reverse and would not move, although displays and lights remained powered. This occurred three times in approximately two weeks. One event occurred at approximately 55 mph. I had to call the police for help. This after Hudson Valley Property Maintence the two previous stalls had been fixed. Dealer performed software update/reinstall and test drove vehicle approximately 30 miles, but the same failure returned and vehicle required towing. This is a repeated highway-speed safety defect. This vehicle is a safety hazard, and I am afraid for my life. The first two tow truck drivers were not able to get it on a flatbed without dragging it which we chose not to do. It took a third tow truck driver with special equipment to lift the car and tow it. This process took five hours on the hottest day and alone while other cars were coming at me at 60 mph. I had to call the police for help. There was no police report filed. Just a quote to dispatch to send officers to control a dangerous situation. The toe was through Volvo roadside assistance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740173May 26, 2026
UNKNOWN OR OTHER
While driving on the highway my navagation, internet, gps stopped working. An error came up on the dash saying "SOS emergency call system fault" We were not sure what was happening with the vehicle or if was safe to drive. We made an appointment with a Volvo service center. Volvo service center stated we would need to pay to have this diagnosed because the vehicle has a rebuilt title. The dealership wanted approx $800 just to look at the vehicle. This issue is a known defect in the 2023 Volvo XC60 B5. It was already recalled once for this exact issue. This is an ongoing safety issue - losing our navigation in the middle of the highway as well as the vehicles ability to automatically phone emergency help when required.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739468May 22, 2026
VISIBILITY/WIPER
While parked in full sun the windshield cracked spontaneously, perhaps the result of thermal expansion. The linear length of the resulting crack was over 12 inches, running through the center sensor array. The car was inspected by a Volvo Service Center manager who found no evidence of impact. Nevertheless, Volvo conducted a formal inspection at an offsite facility and declined to warrant the defect. Spontaneous windshield failure is a clear risk to drivers and passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737401May 12, 2026
ELECTRICAL SYSTEM
Re: Demand for repurchase or replacement under warranty — VIN [XXX] Vehicle: 2022 Volvo XC60 (pre‑certified) Purchase date: 08/19/2024 Dealer: [Dealer name, [XXX] ] Dear Volvo Cars USA Customer Care: I am the owner of the above-referenced vehicle. Since the date of purchase (08/19/2024) the vehicle’s infotainment system has repeatedly failed: it shuts down and reboots frequently (as often as 10 times within one hour of normal driving). Each shutdown disables navigation, HVAC controls and Bluetooth, and on reboot I must reset settings. This defect creates a significant safety hazard while driving, especially in unfamiliar areas. Since purchase I have returned the vehicle to the dealer for diagnosis and repair on multiple occasions. The vehicle has received software updates approximately 3–4 times, most recently on05//05/2026. The problem persists. I have retained copies of all repair orders and service records documenting these visits. (Copies attached.) This recurring failure remains unresolved despite multiple repair attempts and continues to present a SERIOUS safety risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735587May 4, 2026
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
After software updates required by recall no XXX rear camera continues to not appear when shifted into reverse The is vin [XXX] vo XC60 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733936April 27, 2026
SERVICE BRAKES
My car is a 2024 Volvo XC60 PHEV. I was exiting a parking garage on the evening of April 24, 2026, going very slowly as I tried to get into a line of cars, when the brakes suddenly lost pressure. The brake pedal did nothing; I had no control over the car, which lurched forward, hitting the car in front of me. Then my car did the same thing again, and hit the next car again. I strongly suspect mechanical failure, namely that the transition from regenerative to friction braking failed. Exactly the same thing happened with the first XC60 PHEV that I had. In the summer of 2023, that acted as above on two different occasions. I turned that car into the dealer and in its place got the 2024.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11733331April 23, 2026
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
2022 Volvo XC60 T8 Recharge VIN: [XXX] Mileage at time of complaint: ~38,400 Purchased: November 2023 (Certified Preowned) DESCRIPTION OF PROBLEM: The vehicle's infotainment system and backup camera have experienced repeated failures since the time of purchase. The backup camera intermittently fails to display an image when the vehicle is placed in reverse, leaving the driver without rear visibility. The infotainment system freezes, goes black, or becomes unresponsive without warning. These failures affect the federally mandated rearview camera display required under FMVSS 111. The vehicle has been brought to authorized Volvo retailers (Jim Fisher Volvo, Portland, OR and Germain Volvo North Hills, Wexford, PA) more than eight times for in-person service for this concern. The same issues have also been troubleshot remotely by phone or text on approximately ten additional occasions. Software updates, system resets, and other attempted repairs have not permanently resolved the problem. On one occasion, the backup camera failed to display while reversing, which contributed to minor rear bumper damage. The driver was relying on the camera display as designed and federally required, and the system did not perform. I am aware that NHTSA Recall 25V282 (Volvo R10320) was issued in April 2025 for this defect across 413,000+ vehicles including the 2022 XC60. Despite the recall, the underlying infotainment and camera reliability issues in my vehicle have not been resolved. A second recall (25V392) was issued after the initial software fix caused braking concerns in some vehicles. No injuries have occurred. No crashes have occurred beyond the minor bumper contact described above. Volvo Customer Care Case #XXX was opened and a goodwill assistance request was denied. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731535April 16, 2026
LANE DEPARTURE: ASSIST, STEERING
Multiple times, with the Pilot Assist system engaged, the vehicle has pulled me out of my intended travel lane when on a curve, near an on / off ramp, and generally tends to drift from the left to right of the intended lane of travel on straight sections of road. It will drift to the rumble strip and sometimes into the next lane with both hands firmly on the wheel. I find myself fighting the system at these times. When it gets confused, with corners or merges, and on / off ramps, it will abruptly change lanes which is very dangerous. Twice it almost caused an accident. I have had it looked at many times now by Gengras Volvo in East Hartford where I bought the car. I was provided a loaner each time but the car has been in their shop for close to a month over these visits. It happend on one test drive with their repair tech driving the car, so the issue has been verified and recorded by Gengras. Multiple components of the system have been changed out and Volvo has downloaded and reviewed the telemetry twice. Volvo's stance is that the system is functioning correctly, and in times if inclement weather it may not work as intended. Most of my incidents happened on dry roads. Upon researching this on the internet, there are many other owners of Volvos of my year and others complaining of the exact same issues and behavior of the car. I feel it may be a design flaw but in my opinion the system is not safe to use. Volvo went to a completely different system soon after 2021. This was a very expensive option to purchase on the vehicle. We have a similar system in our Acura that works flawlessly on the same roads in any weather condition. I bought this vehicle certified by Volvo with roughly 15K miles for my son to drive when he had just gotten his license as Volvo has an incredible reputation for safely. I do not feel safe with him driving this vehicle as was intended. Latest diagnosis attached, Remainder available from Gengras Volvo, East Hartford CT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730370April 10, 2026
SERVICE BRAKES
After 5 times of phantom breaking at high speed I took the car to Betten Volvo. The did a system update to try to correct. The car has now 3 times in 2 weeks again triggered the break at highway speed. I have another appointment scheduled April 21, 2026. Having the brake applied for no reason at this speed is extremely jarring and dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730164April 9, 2026
EXTERIOR LIGHTING:TURN SIGNAL
See attached document for complaint.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11729583April 7, 2026
ENGINE
Reporting a manufacturing defect in a 2022 Volvo XC60. The vehicle developed a metallic ticking noise in the timing area, audible at idle. Symptoms strictly match Volvo Technical Journal 36551.9.1 (NHTSA ID: MC-11015995-0001) regarding faulty camshaft seals. The noise disappeared when the oil filler cap was loosened, exactly as described in the TJ. An authorized Volvo dealer confirmed the defect and replaced the camshaft seals per Volvo’s protocol (Work Act No. ЗН-0131107). This repair completely resolved the issue, proving it was a manufacturing fault. The manufacturer refused warranty coverage citing 'salvage title' status, without proving any causal link between the title and this specific engine defect. Failure of timing components poses a significant safety risk, including sudden engine stall or oil leaks during operation. The owner was forced to pay out-of-pocket for the repair of a recognized factory defect. Supporting documents and video evidence are available upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729489April 6, 2026
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
3rd time driving our Volvo on the road and having the automatic emergency brake engage too early or in this instance, with no vehicle in front of us. We have been dealing with issues related to the safety systems and error messages in our Volvo related to “blind spot”, “automatic emergency braking”, and sensor failures or errors since having our vehicle leased since 2023. It has been in the shop MULTIPLE times to have sensors replaced only for errors to come back. Our system current says to clean the front sensors even though there is no debris on them. We also experienced this errors while driving 2025 loaner models with our vehicle in for repairs. We feel unsafe in our vehicle and can’t rely on the safety systems. We have also experienced the entire auto system failing in our car multiple times. This leads to any sounds system including emergency warnings to turn signals from not producing ANY sounds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729051April 3, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
What component or system failed or malfunctioned, and is it available for inspection upon request? The specific component has not yet been identified. The issue involves unexplained water intrusion into the vehicle’s floor pan under normal operating conditions. The vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? Water intrusion into the cabin creates potential safety risks, including exposure of electrical systems to moisture, possible corrosion of critical components, and degradation of interior air quality (e.g., mold). These conditions could affect vehicle reliability and occupant safety. The last time that I drove it the brakes were engaging randomly and forcefully. Has the problem been reproduced or confirmed by a dealer or independent service center? The vehicle has been inspected by a dealership; however, the source of the water intrusion has not been identified or confirmed, and responsibility has not been accepted. Neither did the dealership provide requested documentation of the leak test. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The dealership has inspected the vehicle, and a claim has been submitted to my insurance carrier. Volvo corporate has opened a case but has not conducted a technical inspection or provided findings to date. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, there were both warning lamps and messages, and the dealership serviced and claimed that it was 90% fixed and were just waiting for a small component. They said that I could resume driving it, then the problem got worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728527April 1, 2026
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
On multiple occasions that center screen goes blank while I am driving, the indicator lights do not click, there is no display of vehicle speed, and the map function disappears. These issues cause uncertainly if not panic. I do not know if my indicator lights are working, if I can change lanes or if I need to change where I am trying to drive to, all while the vehicle is moving. I can only guess at how fast I am going. There is no warning before this happens. The dealer says that a software fix required by a recall would fix these problems, but they continue to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727514March 27, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic braking failure: Another vehicle slammed into my vehicle as I was moving at a slow pace. That other vehicle pushed the front of my vehicle into a dumpster in a parking lot. The automatic braking should have engaged and stopped the car so it wouldn't have crashed into the dumpster. It is unlikely the vehicle is available for inspection as it was towed to a salvage yard. My safety and that of others was put at risk. The problem could not be reproduced - the vehicle was severely damaged and undrivable. The manufacturer (Volvo) refused to inspect it. There were no warning lamps, messages or other symptoms. Unsure if this is relevant, but the vehicle recently (less than 1 week ago) received an over-the-air (OTA) update to software version 5.0.5.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11726529March 23, 2026
SERVICE BRAKES
Occasionally, when I put the car in reverse, the brakes do not activate. The pedal feels stiff and hard to push. But then if I let off the brake pedal, and reapply the brakes, the problem goes away. This puts me and my passengers at risk of an accident. I have not shown the problem to a dealer yet as the problem is intermittent. I have not seen any warning signs about this problem. I have owned the car for about 6 months, since September of 2025 and have seen the problem about 8 or 10 times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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