Volvo S60 Complaints

1,272 consumer complaints on file.

#11543742September 10, 2023
ENGINE
The car consumes approx. 0,5 to 1,0 liters of oil per 1000 miles. The problem started around 60,000 miles and has slowly worsened. Volvo admits that there is a problem with the piston rings, and the only fix is an expensive oil consumption test followed by an engine teardown and rebuild
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539045August 17, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I bought the car as a CPO on 9/25/19 32,860 mi. On 8/19/20 at 50,052 the engine failed. The oscillating dampener rubber separated causing serpentine belt to break, which in turn got caught in timing belt which caused that to break which then caused bent valves and valves to break. The failure was sudden. Had I been on the interstate I’d be severely injured or dead. I was told that I needed a new engine but they could not find one. I was told they would completely re-build my engine. In the end they replaced the cylinder head and starter under warranty. I was never told they didn’t re-build the engine and also used “ good parts” from the old engine. In the following months I had the car in the Volvo shop (Hendricks Volvo Charleston, SC). At 50,277 miles the check engine light showed a problem with the Cam shaft position sensor on 9/3/20. They claim to have driven the car 100 miles and cleared the code w/no repairs. On 3/18/21 w/ 64,485 miles, I took the car into the dealer because it was running and idling rough. They found no codes and they aligned the car. “Couldn’t duplicate”. The right rear door never shut properly and I was repeatedly told it was fine. Re-call on latches. Seat belts on rt rear passenger constantly was stuck. This is where my granddaughter’s car seat was placed. I’ll have to skip some. At 110,024 miles on 11/28/22 the car continued to have bad gas mileage and heavy oil use. I was told that the EGR leak detection pump was faulty and was replaced. At 113,706 miles on 1/19/2023 the cam VVT Solenoid was changed. Cause of poor gas mileage stated. On 3/29/23 at 116,790 miles replaced brakes and had aligned. Service tech noticed oil under the car underside while up on racks. Said it would be fine until next service. On 7/3/23 the engine failed again on the road and was towed to the dealer. Apparently a fuel injector failed causing gas to spray into the engine causing it to lose compression. I’ve never been given a clear answer. Records of services done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537428August 9, 2023
SEAT BELTS, LATCHES/LOCKS/LINKAGES
The contact owns a 2012 Volvo S60. The contact stated that while driving approximately 10 MPH, the driver’s side rear door opened unintendedly without the driver touching the door handle. The contact pulled over to the side of the road and inspected the vehicle. Additionally, the contact stated that on several occasions when the seat belt tongue was inserted inside the buckle, the seat belt failed to latch properly. The contact stated that the latch plate latched securely after several attempts. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535353July 30, 2023
WHEELS, STEERING
Hi, 2021 Volvo S60 VIN: [XXX] License plate: [XXX] (PA) Title date 12/7/2021 (bought the Volvo new...) I have barely 11,000 miles on the clock and have already replaced 4 low profile tires owing to potholes in highways and other roads across the United States. I really, truly want to file this complaint. I'm not sure why Volvo included low profile tires in the size 235/40R19 on their S60 models. When I drive, I feel like a downhill skier gliding from left to right, dodging potholes... According to my dealership Keystone Volvo of Doylestown, [XXX] , selling low profile tyres is a thriving industry…. According to AAA Mobile Mechanics, low-profile tyres are more prone to tyre and rim damage since they have less air cushioning to withstand heavy impacts from potholes and uneven places on the road. Low-profile tires are also more sensitive to road damage. Blowouts and tire failure are actually more likely on pothole-infested roadways. Given the state of the US road network, I believe your organization or whoever is in charge should not provide a TYPE certification for cars built within the US or imported from other countries both equipped with low profile tires... Please advise, and I eagerly await your response... Best , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533939July 23, 2023
ENGINE
Received a notification from Volvo USA, acknowledging an excessive oil consumption problem with certain model from 2013 to 2016, our 2013 S60 being one of them. Apparently it is a known design problem relating to pistons/ring, which can potentially damage the engine. This notification stated that Volvo voluntarily extended the warranty to 8 years and 100,000 miles, which of course excluded our 2013 S60! How is it that Volvo can get away with this?? Should this not be a recall? There was a class action against Volvo on this specific problem, but was resolved outside of court. This means that a handful of owners got compensated, but there are a lot more of us out here, trying to figure what to do about this!!! Do we need to start another class action? The government should not let corporations like Volvo get away with this!!! Please do something about this! 🙏🙏🙏
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533862July 22, 2023
UNKNOWN OR OTHER
While driving on a highway the car went from drive into neutral all by itself and I could not put it into drive. Managed to get to a break down lane and turned car off and on. It started normally in drive, but that only lasted for 30 seconds when it went back into neutral. I was close to my exit and this happened multiple times - was in drive and it went into neutral on its own! Very dangerous. Car was picked up by Volvo assist and towed away last night. Car is 7 months old car with 3800 miles on it. It was towed to the dealer where it was purchased and we are waiting to hear something about cause/fix etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533294July 19, 2023
AIR BAGS
The contact owns a 2006 Volvo S60. The contact stated that the air bag was replaced under NHTSA Campaign Number: 21V766000 (Air Bags) and approximately 2 weeks later, while the vehicle was idling at a stop sign, the air bag compartment on the driver's side started smoking and the air bag warning light illuminated. The smoke then dissipated. There were no injuries or medical attention needed. The contact returned the vehicle to the dealer who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. The approximate failure mileage was 84,190.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532786July 17, 2023
UNKNOWN OR OTHER, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Driver side door latch does not clamp to secure the door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528793June 25, 2023
SERVICE BRAKES
Brake rotors warp prematurely, dealership fighting on covering for warranty. Only 10,000 miles and they're bad again. Second time in 10 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527162June 15, 2023
ELECTRICAL SYSTEM
1. The vehicle caught fire while driving. The radiator cooling fan stayed on after parking, The vehicle the night before. The vehicle had to be jump started the next morning. yes the vehicle is available for inspection. 2. bodily injury and property damage could have been caused by the fire. 3. Yes. independent service center. Automotive Body and Tire Center. (Skokie IL) 4. Yes. Fire was put out by prospect heights fire department. Police report #PHP23-004049 5. No warning lamps prior to the fire. Symptom of problem was the radiator cooling fan staying on after vehicle was turned off, which caused the battery to discharge.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11526710June 12, 2023
STEERING
I have experienced the steering in my car to become looser over time. I have found the culprit to be a plastic tension cap on the steering rack itself. The cap appears to have stripped and backed out completely and is now resting against the subframe. There is no warning of this happening and very hard to pinpoint the cause. The effect is that there is about 10 degrees of play in the steering wheel. It appears that it only affects the left wheel as that one is loose and the right wheel is tight. I will be taking it to the dealer to see if there is a replacement or an upgraded version of this cap but feel this should be addressed further as this could happen without warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526285June 9, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Volvo S60. The contact stated while driving 20 MPH, the brake pedal was depressed however, the vehicle failed to stop until the brake pedal had gone to the floorboard. There was no warning light illuminated. The vehicle was taken to the dealer, but no failure was found. The contact stated that the failure had occurred several times. The contact stated that the vehicle was test driven by the mechanic however, the cause of the failure was not yet determined. The manufacturer was made aware of the failure and no assistance was offered. The failure mileage was approximately 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525152June 3, 2023
ENGINE
I was driving my car and one day I got a warning to stop car immediately that there was no oil. I get regular oil changes and maintenance. I checked the oil and it was empty. There are no leaks, nothing burning out of the exhaust. I added oil and 2 weeks later same warning, I have to add oil 1-2 times a month. I took the car to Volvo and they couldn’t find an issue. I took the car to family mechanic and he said there is a known issue w Volvo cars pistons rings going bad and causing oil to burn. He said there is a class action law suit about this very thing. I took the car back to Volvo dealer and they found the issue and want $8000 to correct it. Volvo knows about their faulty piston rings. They even acknowledged it at the dealer and told me to put something in my oil and keep adding oil monthly. They told me the car will be fine as along as I add oil. However I don’t feel I need to add oil to a car 1-2 times a month. I’ve also had error warnings that there is no coolant. Volvo also knows about this and refuses to correct or recall the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524899June 1, 2023
AIR BAGS:SRS MALFUNCTION WARNING LAMP/LIGHT, SEAT BELTS, ELECTRICAL SYSTEM
The contact owns a 2016 Volvo S60. The contact stated that while driving at an undisclosed speed, the SRS warning light illuminated. The vehicle was taken to the local dealer who repaired the vehicle under NHTSA Campaign Number: 20V378000 (Seat Belts) and 16V798000 (Seat Belts). The dealer also repaired an unstated electrical failure. The contact stated that the cells in the battery were faulty. The vehicle was repaired but the failure recurred. The contact stated that after several weeks, the SRS warning light illuminated. The vehicle was taken back to the local dealer who informed the contact that the vehicle had been in an accident previously and the wiring was faulty. The vehicle was taken to an independent mechanic who informed the contact of a fault with the rear of the battery. The auxiliary battery was draining, and the battery was leaking. The mechanic informed the contact that the pretensioner needed to be replaced; however, the mechanic was unable to obtain the parts from the manufacturer. The manufacturer was notified of the failure, but no additional assistance was provided. The failure mileage was approximately 27,859.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521534May 11, 2023
ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2015 Volvo S60. The contact stated that the vehicle was previously repaired under an unknown recall for the catalytic converter and the check engine warning light illuminated. The contact was told that the catalytic converter had failed due to an oil leak. The contact was informed that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle had exceeded the mileage. There was no additional assistance provided. The approximate failure mileage was 165,000. The dealer stated the vehicle is outside of the warranty perimeters by mileage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521564May 11, 2023
ENGINE, ELECTRICAL SYSTEM
The engine oil pressure sensor is not activated in my 2014 volvo s60 software, also combined with what i found out was a known issue of excessive oil. My car engine oil pressure got too low, and there was no warning displayed in the Driver Information Module (DIM). the car started stalling while driving and i almost had a crash. I found out there was a recall on the 2012 volvo S60 but there was none on my 2014 which had the same issue. I have since taking the car to the dealership and not only did i almost lose my life in a crash i was also told the engine was permanently damaged. i have reported the case to volvo they need to expand the years the recall was on and also need to fix my engine which was due to manufacturers defect
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519617April 29, 2023
ENGINE, ELECTRICAL SYSTEM
The alternator seized on the highway snapping the serpentine belt which got sucked into the timing and stopped the car in the left lane at highway speed. The timing guard failed allowing the belt to damage the timing. Volvo says it needs a head job I have possession of the vehicle and all maintenance records. Cars behind me dodged onto the shoulder to avoid hitting me. There was no warning. Furthermore this is a known problem a quick search of Volvo forums turned up over a dozen cars with insufficient timing guards
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519475April 28, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
The contact owns a 2015 Volvo S60. The contact stated while driving approximately 15 MPH and slowing down for a crosswalk with pedestrians in the crosswalk, the vehicle independently accelerated while depressing the brake pedal. The contact stated that she had not noticed any warning lights being illuminated. The contact stated that the failure was intermittent. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the failure could not be duplicated. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514981April 2, 2023
AIR BAGS
After taking vehicle in for a service SRS airbag light and getting it fixed under warranty the same light has come back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514710March 31, 2023
ENGINE
I have a 2015 Volvo S60 T5 that I purchased 08 -2021 from Volvo that is consuming oil. I have had the oil changed (out of pocket) 3 times within 10,000 miles because the low oil light was on and I had purchased a extended warranty and wanted to play it safe. Never once did any Volvo service staff mention that this model car had a issue with oil consumption. After researching this cars history I came across a bulletin on the NHTSA webpage that Volvo has known about the issue on or around 11-02-2020. Webpage ( https://static.nhtsa.gov/odi/tsbs/2020/MC-10184147-9999.pdf) I received a letter from Volvo about Excessive oil consumption dated February 3, 2023 and I contacted their customer service department. I was told that my car original delivery date was Sept 2014 and that the car is now out of warranty and I would have to pay for anything related to the oil consumption issue. I when to my extended warranty that I purchased with the car ($5000 for 4 years). Within the language of the service contract under "EXCLUSIONS" #17 reads "The correction of oil consumption" It seems to me the Volvo purposely withheld this information from Volvo owners and only sent out a letter to most owners after the factory warranty expired. In my case my car was 5 months out of warranty and they were a wear of the issue in 2020 and failed to notify millions of Volvo owners. *All service records are available but contain personal information for this complaint. Thank you for your time in this matter and this letter may be forwarded to the appropriate department for review.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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