Volvo S60 Complaints

1,272 consumer complaints on file.

#11448430January 21, 2022
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When I first bought this Volvo there was condensation in both of the headlights then took it for a test drive and I really liked it and when I got back the dealer said if I was to buy it he would take care of both headlights so I assumed that he did but I bought it and left and was driving and then a code came on in the car saying low beam out I was like oh [XXX] so took it back to them they had me go buy $120 light bulb and that wasn't the problem they did some working and testing and said that it was the low beam ballast so I bought 1 for the drivers side and that fixed that problem but then not even a week later the same light came on saying low beam out, took it back and they said that it was the same thing on opposite side on passenger side so they said order the part and we'll fix it I did that took it back to them and they said it was fixed not even a day later and the light was back on swing low beam out I'm thinking that there is an issue that has to deal with some kind of recall with these lights cause there is no way that they should break that easy or quick so please get back to me and let me know thank you INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447157January 12, 2022
POWER TRAIN
The contact owns a 2015 Volvo S60. The contact stated that the gear shifter would not shift into gear as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 86,709.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446517January 6, 2022
AIR BAGS
I was expected to pay over one thousand dollars to have the recall remedy performed. My home and location of car is Ketchikan, Alaska. There is no Volvo dealer in Ketchikan and no roads connecting town with the mainland road system. The car would have to be shipped by either aircraft or oceangoing vessel to the mainland for access to a Volvo dealer. This would cost a lot of money. I perform all maintenance and repairs myself so I contacted Volvo asking then to ship me the air bag for installation. Volvo responded that I must take the car to a dealer at my own expense. The practical reality is that transporting the car to a dealer for this (or any other recall) is completely unreasonable, making it virtually impossible to have the recall repair performed unless Volvo will simply supply the part so I can install it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445725December 31, 2021
AIR BAGS
While I was making a left turn in ice my car bumped into a curb and the side airbags deployed randomly. There is zero damage to the side of the car. Immediately the car turned off and the hazards tripped as well. Currently the car runs perfectly smooth and has no problems turning on or off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444271December 18, 2021
UNKNOWN OR OTHER, AIR BAGS
I am unable to service my car to fix the recall, because there is no Volvo dealer where I live.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444085December 17, 2021
ENGINE
This in regards to a vehicle I purchased on March 30, 2021. It is a 2012 Volvo S60 T5 VIN #[XXX]. When I purchased the car it had 99,489 miles on the odometer and when the vehicle became an issue it was at 104,409 miles on the odometer. I purchased it on Craigslist from a physician in Maine. On December 1, 2021 my husband was driving the vehicle on the highway and it stalled without warning after almost crashing. He was able to pull over, start the car back up and drive it home. There were no warning alerts or check engine light that came on the dashboard. After browsing the internet, we realized that the car had a recall due to an oil consumption level issue in 2014 (Recall #R29436; National Highway Traffic Safety Administration campaign #13V592000). I contacted Volvo of North America who opened up a case (case #[XXX]) and then had the car towed to Portland Volvo in Scarborough, Maine for an appointment on December 14, 2021. On December 15, 2021 Portland Volvo informed us that the vehicle’s engine was beyond repair. Later that evening I received an email from [XXX] at Volvo of NA stating that they would cover $750 of the repairs. I emailed her back asking her to wait for a quote from Portland Volvo on how much it was going to be to repair the vehicle. On December 16, 2021 I was informed by [XXX] at Portland Volvo that she spoke with the district manager and that a used engine costs between $10-14,000 and that Volvo of North America has decided not to help because the car is now out of warranty but [XXX] from Portland Volvo admitted it was a manufacturer's defect. Not only has the car been seen periodically throughout its lifetime at Volvo dealerships and was seen in July 2021 due to two recalls that needed to be fixed at Volvo in Exeter, NH. They did a multi-point inspection on the car and everything passed and only 3,500 miles had been put on the car since. I have all the paperwork proving all of this. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443977December 16, 2021
SUSPENSION, WHEELS, STEERING
Ongoing Problem as mentioned in Volvo's Technical Journal "Speed Dependent Vibrations at Highway Speeds" Ref No: TJ 20803.20.0 . At any speed of 75 mph and above the front continuously vibrates. The tires have been replaced two times in less than 2 weeks and road forced balanced by the dealership twice. The vibration does not go away. The dealership does not want to address the issue. The car is NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443660December 13, 2021
AIR BAGS
The contact owns a 2007 Volvo S60. The contact received notification of NHTSA Campaign Number: 21V766000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts Distribution Disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443024December 8, 2021
EXTERIOR LIGHTING
When I purchased the 2012 volvo S60 back in June we started to drive and it said low beam out and later found out that it was the drivers side low beam took it back and they tried a new headlight but didn't work but we found the problem it was the ballast to the hid bulb was bad changed it bam fixed 2 days later the light came back on and said low beam out but this time it was the passenger side took it back and they checked and said that it was the samething the low beam hid ballast so got that they changed it and bam fixed well left there and less than a week later the light comes back in saying low beam out and only its the same side again this time the passenger side, so my question and concern is I can't ve the only one having this issue with my headlights causing me to drive with high beams on which isn't safe so please get back to me with an answer I believe there is something faulty with these S60 r-design hid low beam headlights please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442939December 6, 2021
AIR BAGS
My air bags malfunctioned when I was in a motor vehicle accident in this vehicle. We were hit in the front left side and both the drivers side and passenger airbags tried to deploy, but never deployed releasing a form of mist instead. This vehicle was totaled and towed away after the accident, but both me and the other person in the vehicles safety were put at risk due to this. We both flew forwards towards the dashboard/ into the steering wheel which could have resulted in much more severe injuries after the impact. The problem was not further looked into after the accident, but I just got this vehicle 2 years ago through a dealership. There were no warning lamps or symptoms of the failures before this collision occurred.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11442680December 4, 2021
AIR BAGS
My vehicle was involved in a head on collison on 10-30-2021. My driver side air bag came out but had a hole in it while my passenger side airbags didn't come out at all.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11441537November 23, 2021
SERVICE BRAKES
I started losing brake pressure rapidly about a month ago. Took it to a shop and they recommended replacing the master cylinder. The repair was completed and the braking improved for about 2 weeks and then I lost all brake pressure. The vehicle was not safe to operate and I had it towed back to the shop once again. Again they suggested replacing the master cylinder. We completed that repair and I had brake pressure for about three days. Then my low brake fluid light came on. As of right now my pedal is squishy and I have to put brake fluid in every 24 hours. There are no external leaks but we can’t figure out what the issue is. It’s become a serious safety hazard. Possibly an internal leak into the brake booster. It’s also a common issue among other Volvo owners of this year and model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441285November 22, 2021
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2004 Volvo S60. The contact stated that while operating the vehicle, the instrument panel would not illuminate or operate. During the failure, the fuel gauge, speedometer, odometer, and other information was unavailable to the driver. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 157,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440996November 19, 2021
VISIBILITY/WIPER
Windscreen wiper motors failed during inclement weather making visibility impossible. The vehicle was only approximately 2 years old at the time of failure. This created a serious safety issue and may have led to a crash and injury. The dealer diagnosed the issue as failed wiper motors and replaced the motors under manufacturer's warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439950November 9, 2021
SEATS
While I was driving I felt very hot under my buttock than I heard it pop and burst, I pulled over to check, oh my got (OMG) thanks God I'm safe! There was a burn on my car seat!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437725October 21, 2021
AIR BAGS, FUEL/PROPULSION SYSTEM
RECALL AIRBAGS- FUEL GAUGE GOES UP AND DOWN NEVER REGISTERS CORRECTLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436803October 14, 2021
VISIBILITY/WIPER, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I was driving down the freeway and the driverside door swung open while it was locked. This is after the door handle recall repair was performed. Prior to the recall repair, my door never came open like that while drving. This is dangerous because I could have fallen out, or a car could have hit my door! Also, the windshield leaks on the inside and has been doing that for a long while. Volvo service said it does not leak. It does leak when raining or ice/snow melt. This is dangerous because windshield wipers do not work on the interior part of the window to wipe away water so the driver can see.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435892October 7, 2021
ENGINE
Engine Auto turn off never works. Advertised as feature of the car. Yet to see if active.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435763October 6, 2021
ENGINE, ELECTRICAL SYSTEM
Car has had regular oil changes and was well below the recommended time for the next change when the engine began knocking in September. I took the car for inspection at a Volvo mechanic repair shop and was told all of the oil was gone and engine is damaged beyond repair. No engine or oil indicator light came on to warn me that the oil was low. I understand the 2011-2012 models were recalled for this issue and apparently the problem continued to the 2013 model. The car has low mileage and I am shocked that it is now effectively totaled. I am now without a vehicle and feel that Volvo should have to correct the situation and that a recall should be issued.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435779October 6, 2021
ENGINE
The contact owns a 2015 Volvo S60. The contact stated while driving at an undisclosed speed, the contact noticed a warning light and message stating to pull over. The contact stated that the check engine warning light was illuminated. The contact pulled the vehicle over to the side of the road and called the manufacturer about the error message. The manufacturer informed the contact to add engine oil to the vehicle. The contact added engine oil to the vehicle to drive to her destination. The following day the contact took the vehicle to the local dealer for an oil change however, the failure recurred several times. The contact took the vehicle back to the local dealer who inspected the vehicle and performed an oil consumption test and diagnosed the failure as an oil filter housing leak. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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