Volkswagen Tiguan Complaints

584 consumer complaints on file.

#11505342February 3, 2023
POWER TRAIN, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Since new (1/12/2022) the vehicle looses power when shifting between 1st and 2nd and/or 2nd and 3rd. This has been to the dealer several times and they always claim they can not duplicate the issue as it tends to be intermediate. I had to go to the dealer, drive the vehicle with the service manager and show him exactly what it does. I did that 3 weeks after the car was left with the dealer, this latest time, which it is currently still at the dealer for over a month now. Now they are telling me that this is how the transmission works and there is nothing they can do. This is dangerous! You don't know when it is going to happen and it doesn't matter if the car is warm or cold. You don't know, when pulling into traffic, if the vehicle is going to accelerate or not. Volkswagen claiming this is a normal function is a complete lie. They can't explain why it only happens randomly, but will just say it's "normal". It's unsafe and they need to do a nationwide recall and provide everyone who has an unsafe vehicle, a vehicle to drive until they are able to provide us with a vehicle that isn't dangerous to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504568January 30, 2023
ELECTRICAL SYSTEM, STEERING, LANE DEPARTURE: ASSIST
While driving the vehicle, frequent faults stating "travel assist is currently not available" display on the instrument cluster, along with a warning light. During this time, the travel assist features can not be used. The error occurs randomly, and can happen multiple times back to back - it is not uncommon for the car's warning sound to alarm 10 or more times in a 20 minute drive. Scans of the vehicles's modules show multiple communication errors stemming back to the "Control Module for Steering Wheel Touch Detention". After taking the car to the dealership for an official diagnosis, it was determined that the steering wheel is indeed faulty and must be replaced. The car had just under 6000 miles prior to being brought to the dealership for diagnosis.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503639January 25, 2023
POWER TRAIN, VEHICLE SPEED CONTROL
Acceleration and shifting at low speeds (below 25mph) is unpredictable. The car will hesitate and then lurch forward in an unpredictable way when reversing up a slope and when starting from a stop, particularly on a hill. The unpredictable nature of the issue, and the tendency of the vehicle to lag and then surge creates a significant safety concern. We took the car to the VW dealer we purchased it from for service. They confirmed there is a problem, and said they have received other complaints. They reset some settings, this did not correct the problem. Since then we have experienced a clunking noise sometimes when the car is shifting gears at low speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502028January 16, 2023
WHEELS
Tire pressure sensor seems to consistently read low tire pressure every month or so, adjust tire pressures and problem keeps happening. A month ago, I had a tire explode and I’m not sure if it was related to a faulty tire or from my improper tire gauge constantly giving me troubles. Bought the car in September 2022, and have replaced 2 Pirelli tires since. Now again my tire pressure is reading low in all my tires and the last time they fixed it was 12/23/22, hasn’t even been a month. I see they have had recalls on prior vehicles due to tire pressure loss detection issues. I have 4000 miles on my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500512January 6, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN
Our new vehicle has intermittent acceleration hesitation issues since the day it was delivered to us at the end of August 2022. •We purchased the vehicle on 8/26/2022 •Went into Service at the Dealership on 10/5/2022 for “sluggish acceleration” issues (3-5 days) •Went back into Service on 10/31/2022 for “sluggish acceleration” issues (37 days) •Went back into Service for “sluggish acceleration” issues as of 12/20/2022 (21 days & counting) •Out of the 120 days of ownership, our new vehicle has been in Service for sluggish acceleration issues 53% of the time To date, the VW Dealership's Service Center has been unable to reproduce the sluggish acceleration issues; however, it definitely occurs when we drive it - and it is a safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500169January 4, 2023
ELECTRICAL SYSTEM
Infotainment system fails to come on when car is first started. Depending on the outside temperature, it can take 30+ minutes for the system to start. The lower the temperature, the longer it takes. This means that when the car is used for local errands, the system might never come on in cold weather. Therefore there is no backup camera available for maneuvering in a car that has poor rear visability. The dealer, (Tracey Volkswagon, Hyannis, MA) took it for a day and said it worked fine for them. The day they had it was not cold.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499463December 29, 2022
ENGINE, FUEL/PROPULSION SYSTEM
When I leave somewhere it will “stall” very noticeably when giving it gas, to the point it won’t accelerate and feels like it’s not getting fuel for a second or two. It typically does it once and then drives normally. This happens almost daily and has done this since the car was bought new a few months ago. I have experienced this when pulling into traffic and the car not accelerating to get me up to a safe speed. It has not been inspected by a dealer at this time but several other owners of 2022 Tiguans are reporting the same issue. No warning lights are on or come on when the vehicle does this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496143December 5, 2022
ELECTRICAL SYSTEM, ENGINE
The car will suddenly shut off while slowing down or coming to a stop. The “start/stop” error message is displayed and the car displays to “manually restart car”. At first this happened only sporadically, but now this is happening while on the highway in traffic or while turning in an intersection. Today it has happened 5 times. Our car only has 10,000 miles and has had problems from the beginning. The fuel pump had to be replaced after sitting at the dealership for a MONTH while they tried to fix and unknown “EPC” error that displayed and completely shut our car off while driving on the highway—not coming to a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496004December 5, 2022
AIR BAGS
Driver fell asleep and vehicle want off the road into a ditch that led to a stone wall protecting a culvert. Vehicle hit the stone wall and was launched into the air across the driveway where it came to a rest on its right side. I estimate that the vehicle left the highway at 45 mph (the cruise control setting) and hit the stone wall at approximately 25-30 mph. During this violent event all airbags deployed EXCEPT DRIVER'S AIRBAG located in the center of the steering wheel. I have a severely bruised and very painful sternum as a result. All systems were normal with no indication of a safety system fault.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11495414November 30, 2022
UNKNOWN OR OTHER
During stops the start/stop system has failed to re-engage. This has resulted in the driver having to shift the vehicle into park and re-start the engine while in traffic. Obviously being stalled in traffic elevates the risk of being rear-ended
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494555November 22, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
From a cold start and backing down the driveway, the SUV displayed an error code “Error: Driver Door Contact Switch” and automatically put the park break on. The driver had to put the Tiguan in park, turn off the vehicle, and release the emergency break restart the Tiguan and pulled back up the driveway. The driver proceeded to open/shut all the doors to ensure that all doors were closed. The drive started the Tiguan and proceeded to back out the driveway and the same thing happened with the error code and the park brake. The driver restarted the Tiguan and pulled back up the driveway and turned off the Tiguan exited the vehicle locked it and noticed the error code was still showing on the dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494472November 21, 2022
ENGINE
I have to put oil into the engine every 2000 miles. The dealership has run 2 separate oil consumption tests and they claim they are unable to find anything wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493942November 17, 2022
FUEL/PROPULSION SYSTEM, ENGINE
I purchased a VW 2022 Tiguan I reported the acceleration issue to the sales person at Norm Reeves VW Englewood fl. and I was told the acceleration issue would work it self out because of low fuel and air was in the fuel line. I brought the car in for a service check with under 350 mile on the vehicle. I was told the issue can't be duplicated. and nothing was wrong with the car. The second service appointment for the same issue was approx 1100 miles later now the acceleration issue was more severe. The car now sometimes goes non responsive when making a turn left or right coasting into the turn and then you try to accelerate and the gas pedal does down and nothing happens then suddenly the turbo kicks and takes off and it's a very frightening and dangerous situation . This issue is an accident waiting to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491540October 30, 2022
VISIBILITY/WIPER
Windshield cracked while stationary no impact. Glass is unavailable to replace due to demand as dealer states this model is having multiple failures of windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490433October 22, 2022
EXTERIOR LIGHTING, BACK OVER PREVENTION: WARNINGS
INSTRUMENT CLUSTER AND INFOTAINMENT DISPLAY WERE BLACKED OUT IN DAY TIME FROM START UP AND FOR DURATION OF DRIVE APROXIMATE 2 HOURS. RESTARTING HAD NO EFFECT, TURNING LIGHTS ON AND OFF HAD NO EFFECT ON DASH DISPLAY. BRIGHTNESS OF DISPLAY IS CONTROLLED THROUGH INFOTAINMENT DISPLAY WHICH WAS NOT VISIBLE. AFTER 20 MINUTE SHUTDOWN AND RESTART DISPLAY WAS NORMAL AGAIN. CHECKING DISPLAY BRIGHTNESS SETTING, IT WAS NORMAL. i RESET IT TO VERY HIGH. 1 HR LATER WHILE DRIVING DISPLAY DIMMED AND BRIGHTENED REPEATEDLY OVER 5 MINUTE DURATION, THEN WENT DARK AGAIN FOR DURATION OF DRIVE, BUT DUE TO RESET OF BRIGHTNESS I COULD DIMMLY SEE SPEEDOMETER READING. PERHAPS IF I HAD A BLANKET TO COVER DISPLAY WHEN IT FIRST STARTED IT MAY HAVE BEEN VISIBLE BUT JUST EXTREMELY DIM. DURING THIS CONDITION BACKUP CAMERA DISPLAY ALSO BLACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487727October 3, 2022
AIR BAGS, AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE
The contact owns a 2021 Volkswagen Tiguan. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the air bag control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to contact the dealer for assistance. The failure mileage was approximately 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486145September 23, 2022
UNKNOWN OR OTHER
I’ve had this car for 2 months. It’s brand new. On 4 separate occasions in 2 days, I reached a red light and came to a stop. When the light turned green and I attempted to accelerate, the acceleration was no longer working. There were several vehicles behind me each time this happened and they were stopped waiting for me to move. I had to turn the vehicle off and on again before it would work. Also right before this happened the infotainment system was blacking out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486141September 23, 2022
ENGINE
I recently purchased my 2022 VW Tiguan new and have a problem with it having a bad hesitation at acceleration. This happens every time at a cold start, as well as at a warm start if it it sat for a few minutes after turning off. It has a terrible lag and bucking, at which point I have to accelerate hard to get it to go forward. This is a brand new car so should not be having these issues. I had our VW service department look at it in Twin Falls Idaho and was told they couldn't find anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486000September 23, 2022
ELECTRICAL SYSTEM
While coming to a stop, the car displayed an error code “ Error: Driver Door Contact Switch” and automatically put the car in park using the emergency break. The driver would have to put the car in park, turn off the vehicle, and release the emergency break to continue. The Volkswagen Tiguan would do this at every stop. The driver pulled over and opened/shut all the door to ensure that no doors were open and it was only after reading in a form that the driver discovered that it is an electrical issue/software issue that the computer registers the door as open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485023September 18, 2022
POWER TRAIN
Especially when the car is first started in the morning, the car will hesitate when pressing the gas pedal. It has happened when pulling into traffic, causing me to over accelarate to make up for the hesitation. Took to dealer and tech confirmed my observations but noted there are no error codes on the transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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