Volkswagen Tiguan Complaints

584 consumer complaints on file.

#11515928April 7, 2023
SEAT BELTS
Front passenger seat belt, when its in use the system activate the alarm and don't recognize that seat belt is in use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515721April 6, 2023
AIR BAGS
The contact owns a 2022 Volkswagen Tiguan. The contact stated that the air bag warning light illuminated without a passenger seated in the seat. Additionally, there was an audible sound heard. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514478March 29, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
When unlocking the car the speakers will play a constant loud thud sound at max volume. The infotainment system will seize. Additionally, the sound system may play no sound from the speakers at all. The vehicle must be allowed to completely turn off in order to be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513491March 23, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
Got the car back from the shop still having same issue. The lane keep assist keep malfunctioning. Dealership is stating the have to order a whole new steering wheel second time in the shop for the same issue. The car also jars to the right when lane keep assist comes on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513293March 22, 2023
STEERING, WHEELS, UNKNOWN OR OTHER
I purchased this vehicle in June 2022 VW of Orlando North Florida. I had issues with salesperson [XXX] as he caught himself in lies. Anyway, my vehicle has 5,000 miles I keep in excellent condition I was going to detail and add some wheel options when I observed all 4 tires on this vehicle do not match. 3 are scorpions and 1 is Pirelli. Which means unbeknownst to me I’ve been driving this new Tiguan and suv with different tires. I was always aware especially vehicles awd should be fitted with the same tires. This is a violation, a safety hazard. I contacted VW of America, Vw Orlando and others I will take this incident complaint all the way to the President if I have to When I purchased this vehicle I was charged for ventilated front seats which was included in the car cost. A disclaimer read they are not installed even though there are buttons. The took off $200 I’m not a mathematician but a 2,000 option not connected with a $200 credit appears they made 1800 extra off me. I want this investigated, as a former law officer I know this is illegal and a very bad safety issue especially regarding the mismatched tires [XXX]. It appears this dealership is selling cars with dangerous tires what else did they cheat on. Thank you INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512846March 20, 2023
ENGINE, FUEL/PROPULSION SYSTEM
When the car engine is cold, upon first acceleration, the car hesitates badly and has the tendency to lunge forward. It feels like it may stall. When I say cold, I mean when the engine has cooled down. This does not have to do with outside temperature. It happens when it's warm outside as well and the engine has cooled down. This issue appeared when I first took ownership of the vehicle in July of 2022. This poses a serious injury risk when making turns with oncoming traffic. It hesitates to the point that oncoming traffic may hit my vehicle if there isn't enough room for them to stop in time. The vehicle was inspected by the dealer and they were able to recreate the issue. Unfortunately, they said this is a known issue and they can't do anything about it. Diagnostics did not report any failure codes and the car computer firmware is up to date. I am fearful for my life and whoever is in my vehicle. Please look into this issue. I've done some research and found other VW Tiguan owners who are experiencing the same hesitation and were told by the dealer as well that they can't fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512728March 20, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 Volkswagen Tiguan. The contact stated that while his wife was driving at an undisclosed speed, the sunroof shattered. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512158March 16, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While driving, the speakers suddenly started blaring a persistent noise at full volume. It nearly caused me to run the car off the road. I had to cover my ears while trying to find a place to safely pull the car off the road all while trying to plug my ears. Turning off the radio didn't stop the noise. Turning off the car and opening the door didn't stop the noise either. The noise finally stopped after the car had been sitting turned off for about a minute. My ears were ringing when I got out of the car. All in all, an extremely unsafe situation in the middle of the highway. Searching online later, I came across forum posts of other drivers with the same car experiencing the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511072March 9, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
At 13k miles the vehicle started saying travel assistant is unavailable and constantly beeping. I went in the VW Camelback to get it fix they had to order a part I bought it back today March 9th 2023 to get fixed had car all day they said it was steering module which they replace car still under warranty. As soon as I drove away the car popped up travel assist not working again and the car keep slamming in the brakes will driving. Taking it back to the shop yet again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510334March 6, 2023
ENGINE
The car will not accelerate when cold, after it falls on it's nose when trying to accelerate, it then surges ahead. After the first few accelerations, it is fine. It is especially dangerous when we try to pull out of our home onto the busy street where we live. This has been an issue sine we bought the car and it seems to get worse with time. The dealer has tried to correct this problem with no success. The first time they said the could not duplicate he problem, the second time they said they adjusted the transmission, that made it worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510261March 5, 2023
POWER TRAIN
Tiguan hesitates/bogs down while accelerating when cold - particularly while turning. Also noticed non-responsive acceleration with a warm engine while turning left across traffic several times. Unnerving behavior -- as it doesn't happen with any predictable frequency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509992March 3, 2023
UNKNOWN OR OTHER
UNKNOWN component/system. After starting the car and placing it in drive/ pressing down on the accelerator, there seems to be a problem with the car as it feels as if the car is hesitating or lurching forward. The problem will usually only persist for a mile or two before going away. It almost always happens when cold started, but has also occurred when am starting the car again after having driven it for some time. It is dangerous because if I turn into a lane or cross traffic and this incident occurs, it may result in an accident. No, it has not been confirmed by the dealer that I am aware of. I have brought the vehicle in twice to VW and have been told it is a "cruise control" system issue the first time. And the second time told that I should just "let the car warm up" and there were no issues detected. There are absolutely no warning lights or other warning systems that appeared when the problem first started. The problem started about 2 months after I purchased the car and has continued since then.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509411February 27, 2023
VISIBILITY/WIPER
Windshield cracked from the driver side A pillar towards rear view mirror. The crack was about 18” in length and happened while parked at work. Windshield was facing the sun in the afternoon. The crack did cause a safety concern and was breaking federal and state DOT laws.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509382February 27, 2023
STEERING, LANE DEPARTURE: ASSIST
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509113February 25, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN, ENGINE
The vehicle hesitates and then jerks forward when accelerating from a stop. This symptom is more apparent when the vehicle is cold before it has warmed up. The car is available for inspection if requested. It put my safety and the safety of others at risk because the acceleration is unpredictable. This danger is apparent when trying to slowly pull through a crowded parking lot and the car accelerates abruptly or when you’re pulling into traffic and the car hesitates in front of oncoming cars. The dealers service department has said they are unable to reproduce the symptoms or they say it is a normal trait for that car. The vehicle has not been inspected by the manufacturer, police, or insurance representative. There is no warning lamp or indicators of system failures for this issue. This issue first appeared approximately 500 miles into ownership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508357February 21, 2023
ENGINE
The contact owns a 2022 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the EPC warning light illuminated. Additionally, the vehicle was consuming an excessive amount of engine oil. The vehicle was towed to the dealer however, the mechanic was unable to duplicate the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507438February 15, 2023
UNKNOWN OR OTHER, ENGINE
When backing up the rear camera is on to see behind, when shifting into drive and headed forward the camera is still in the reverse mode and NOT showing the front of the car but still showing the rear view. Dealership said you have to push the camera button to get the front view after shifting to drive. This is crazy. And when the engine is cold it hesitates when accelerating until the engine warms up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506677February 10, 2023
UNKNOWN OR OTHER
On 2/8/2023 When starting my vehicle my digital instrument cluster did not display anything. (No Speedometer, tachometer, etc) While the cluster is not working, the Red "Level 1 Warning" light is displayed which tells you not to drive the vehicle. The issue was NOT resolved with restarting the vehicle, or letting it sit for several hours. The issue "self-resolved" the next morning and has not reoccurred (yet) I have noticed that on certain random starts the digital instrument cluster can take over 30 seconds to display any data. Bringing the Vehicle to the dealership, they found no codes indicating that the cluster/Digital Dashboard PRO did not function. The dealership said that they will not be able to diagnose the problem unless I bring it to them in the "unworking" state. However, the vehicle would be undriveable in that condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506540February 10, 2023
POWER TRAIN, FORWARD COLLISION AVOIDANCE: WARNINGS, VISIBILITY/WIPER
1-Most importantly, while driving my vehicle on 4 separate occasions I am alerted of possible impact or close vehicle and the car hard brakes by itself on 2 of theses malfunctions I was almost rear ended. 2- I was sitting in my vehicle on a phone call in my buildings garage and my windshield just cracked out of nowhere. Nothing hit my vehicle and a crack just started rising from the bottom of the Left drivers side straight across the center of my windshield . 3- on several occasions while driving my radio/gps display just blacked out and I had to reset it in order to get it back on. 4- my front suspension sounds like is is going to fall out of the car when I hit the smallest of bumps, it almost sounds like it was installed and never tightened up. 5- when it rains or snows the sensors on the vehicle start bugging out and alerting me of multiple hazards when in fact there is nothing near me. This issue may be related to the earlier mentioned statement #1 This could be a scary thing for some people.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505624February 5, 2023
STEERING, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
My vehicle has been to the dealer multiple times for a well-known and common error: Travel Assist Unavailable. My dealer is saying that the steering wheel needs to be replaced, but the parts are 200+ on back order with no update on when they will come in. This is a major design flaw with this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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