Volkswagen Tiguan Complaints

584 consumer complaints on file.

#11528683June 24, 2023
ELECTRICAL SYSTEM, STEERING, ENGINE
The car has always had initial take off problems, pressing the gas to accelerate out of my driveway or any place I’m first taking off at when turning on the vehicle again, the acceleration cuts out in the middle of accelerating and then all of a sudden revs up. That’s with keeping a steady consistent foot on the gas pedal. It jerks down and then jerks up and is not able to avoid. Through the last few months I’ve also noticed involuntary steering-I start to think it’s windy outside pushing me from side to side but the trees are clearly not moving as if it is. Then I was driving today, started it up, got about 5 miles from my house, starting shaking the whole car while accelerating up and the EPC and check engine light was blinking. I had to turn around to bring it home, wouldn’t let me go past 35 without shaking intensely but made it back to my driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528527June 23, 2023
ENGINE, POWER TRAIN
“The car stumbles when cold, it will not accelerate. It does this for the first mile or two. Then it is OK. This has been happening for several months. The dealer says they hooked it up to their computer and can find no faults. It is very scary when trying to pull out into traffic or make a left turn into another street.” “After a cold start the car stutters and jerks on start up. The engine rattles and It kangaroos on acceleration while the revs fluctuate between 1000 – 1500 rpm but the car drives as if it were in limp mode causing it not to accelerate. This is a huge safety issue when you are trying to pull out onto a main street which causes others to break to avoid an accident. I’ve taken it into three different Volkswagen dealerships a total of 8 times but due to the car not having a dashboard light on or an error code they immediately told me the car was fine and there’s nothing they can do being they can’t replicate the issue.” “Vehicle regularly, stutters or hesitates strongly upon cold start. Throttle response under light to moderate acceleration results in hesitation or bucking. Situation starts to disappear after warm up. Always after sitting for extended periods of time or upon first started the day.” “When I leave somewhere it will stall very noticeably when giving it gas, to the point it won’t accelerate and feels like it’s not getting fuel for a second or two. It typically does it once and then drives normally. This happens almost daily and has done this since the car was bought new a few months ago. I have experienced this when pulling into traffic and the car not accelerating to get me up to a safe speed. It has not been inspected by a dealer at this time but several other owners of 2022 Tiguans are reporting the same issue. No warning lights are on or come on when the vehicle does this”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528472June 23, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving down our sloped driveway with nothing in front of us, the automatic braking kicked in and brought our car to a very sudden halt without warning. The passenger was wearing a seatbelt and got thrown forward, causing soreness and mild injury to his shoulders. The problem has not been examined by the dealership. We adjusted the sensitivity level of this system to low as a result.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11528469June 23, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
The vehicle continually displays an error stating "travel assist not available" and a loud tone sounds. This occurs up to 7 times in a row, or intermittently, as the vehicle is being driven. There is no detectable pattern for when this comes up - it happens when you first start the car, when you're driving in a parking lot, when you driving on the freeway, anywhere. The sound is so loud that it is startling each time it happens. It has become a safety issue to us because it is highly distracting and alarming. We have taken it to the dealership once for repair. They said they "reset" something, but it is continuing to happen and we cannot turn it off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528046June 21, 2023
POWER TRAIN, ENGINE
From a cold start even with warming up the car, I can only drive so many feet before the car begins to hesitate as I proceed. It is as if the transmission cannot respond to the petal. At 25k miles, it is persistently getting worse and will visibly hop as I proceed. Then the transmission will finally remember how to drive and it won’t do it again until it sits for awhile. I make a left turn from my road where the cars are going 55mph. It’s an accident waiting to happen. Furthermore, it is the same problem that Volkswagen has been having for the previous years. The dealership claims this is what they do. Also that it’s normal for my low oil light to come on in between oil changes!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527729June 19, 2023
ENGINE
The vehicle continually reports low oil pressure every 5,000 miles and checking the oil confirms that the engine has burned through 4 quarts of oil. The vehicle has been inspected by the dealership from which it was purchased, and they report that the oil burn is within normal limits as defined by Volkswagen and that they cannot produce a result that would be consistent with the level of oil during I experience during a day-to-day commute. This problem has been ongoing for over 1 year
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527180June 15, 2023
ELECTRICAL SYSTEM:SOFTWARE
2022 VOLKSWAGON TIGUAN- Consumer states "Approximately (6) months after purchase. I began having trouble with software module I took my vehicle back to the dealer for repairs on 11-29-2022 with one attempt but, to this date, the dealer has been unable to correct the problem. Attached is a copy of the repair order which document the dealership's attempt to repair my vehicle. This problem software module replacement (substantially impairs the use and value of my new vehicle) or creates a serious hazard.) Therefore, if you and/or your dealer are unable to correct this problem, I will expect you to REPLACE OR REPURCHASE) the vehicle pursuant to annotated. Please contact me on receipt of this letter to arrange a mutually convenient date and time for you to have an opportunity to inspect my vehicle and make necessary repairs."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527132June 15, 2023
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Cylinder #2 Misfire, Multiple Misfires. Codes P030200 and P030000 after car sat idle for 20 minutes. Dealer unable to recreate issue. Stating “bad gas” because they are unable to figure it out. Taking it to separate dealership for investigation/second opinion. Car is filled at same Shell gas station and has been for the past year. Bad gas is just not true. Several owners experiencing same issue and injector harness is being replaced. Please investigate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526755June 13, 2023
POWER TRAIN, VEHICLE SPEED CONTROL
When engine is cold, the transmission hesitates/stutters and then slams into gear. After a couple of minutes of driving, the issue stops. Turning the auto start/stop off does not have an impact on the hesitation/stuttering. This is a safety issue. Dealership claims they cannot replicate and no issues on computer diagnostics. Issue has been on going since it was purchased.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526572June 12, 2023
VEHICLE SPEED CONTROL
The acceleration of my vehicle has failed several times. The first major incident was when I was driving home across Main St and attempted to go on green as the stoplight changed. Initially, the car jerked and coasted a little bit but after several attempts to press the gas, it still did not go. Shortly after on 04/16/2023, I set up an appointment for my vehicle to be serviced on 05/01/2023 (this was the earliest appointment at the time). I also called Tom Bush Volkswagen in Jacksonville, FL to ensure I was scheduled for the right service and that this wasn't a user error. On 05/01/2023, I took my vehicle to be serviced and picked it up near closing. The technician I spoke to stated there were no issues found and the vehicle is "operating as it is designed to". I asked the technician what should I do in the future because I was sitting at a stop light and the vehicle did not move, even with my foot on the floor. He asked what kind of car I drove before and told me the computerized system in my car took a few minutes to communicate with the rest of my car for it to accelerate. He then proceeded to tell me that if it continues to happen to keep track and maybe get a video of the occurrence. I purchased this car new off the lot in August 2022 and started having this issue around 10000 miles. Yesterday this happened again in the parking lot, causing the car to jerk profusely. I'm afraid this issue will cause me to have an accident before there is a resolution. Both times of these occurrences happened when my minor child was in the vehicle. When this happens I have no control over the acceleration of the car and when it goes. I typically don't move the car for a while after this because I'm afraid it will happen on a busy road. I noticed the car displayed an icon for a while after the most recent incident. I will upload a picture.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525265June 4, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
My 2022 VW Tiguan 2.0T has delayed acceleration, hesitation, and often bangs into gear at start up. This issue can easily cause an accident when merging into traffic due the lack of reliable acceleration. I have had the vehicle to the dealer and they have found no problem. However, when pressed about internet reports of such problems with the 8 speed transmission they do acknowledge they have heard similar reports. They note there are no repair solutions from VW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523238May 22, 2023
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: WARNINGS
I have had to replace multiple windshields for something barely hitting it on the freeway - I think this is my 4th windshield and have not been driving near big trucks or construction during the incidents. Another issue is that I have had the car abruptly break in both leaving the parking lot and on the freeway in traffic thinking I am going to hit something when nothing is there which seems to be a sensor issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522867May 19, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, LANE DEPARTURE: ASSIST
. The "travel assist not available" alert goes off intermittently while driving for over a year now, sometimes 15-20 times in the span of 10 minutes which also makes a loud noise that cannot be disabled and is causes me to be startled and distracted while driving - nearly resulting in wrecks multiple times. I have taken the car to the dealership many times to resolve this - only for them to tell me they "can't find the issue" and sending me off to drive an unsafe car. Finally on the last visit they discovered the steering column needs replaced but that is backorder and has no estimate for arrival. In addition to this - The entire "infotainment system" will stop working intermittently, sometimes for days at a time, meaning that the backup camera and driving modes cannot be adjusted at all because the screen is black and will not even power on. I have attempted to reset it as instructed with no success as there is not even power to the system. None of the safety features on the car work correctly or are able to be used - the lane/ travel assist features have not functioned properly since around 5,000 miles and everything else has gone downhill from there. I have attempted to resolve these issues with the dealership various times and have not once been presented with a resolution that actually solved the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521256May 9, 2023
ELECTRICAL SYSTEM
Today I loaded my son in his car seat, then put my purse in the front passenger sear, and walked to the driver side to get in and found my doors locked. My car was not turned on. Since buying the car in august I have never had this issue. Inside the car was my purse which held my key and cell phone. My son was stuck in a hot car for nearly 20 minute panicking while I asked a stranger to call the police and eventually downloaded the VW app on a strangers phone to use the VW app to unlock the car. I called the dealer and they told me the car shouldn’t lock when the keys are inside and the car is off. However they didn’t offer me a solution. Thank goodness for the stranger. By the time I got my son out of the car he was drenched in sweat. If I wasn’t in a populated area this could have been so much worse.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11520108May 2, 2023
POWER TRAIN
The transmission has frequent but not consistent issues in shifting, mainly after a cold start and within the first few minutes of driving. However, starting the engine and letting it warm up before driving has not completely resolved the issue. The issue is when trying to accelerate onto a main roadway, the power will drop off for a few seconds then engage again, and drop off for a few seconds, before stabilizing and providing consistent power. Since it is random when it happens, you are pulling into traffic and this happens, you are at risk of being hit by oncoming traffic since you cannot accelerate as you planned. It can also cause you to overcompensate and push on the gas harder, and when it engages you are accelerating harder and faster than you planned. I have contacted two Volkswagen dealers and they have told me that it is a learned transmission and resetting it may help (but this problem has been an issue since purchasing the vehicle), another told me to give it more time to warm up but if there are no warning lights on the dash they will not be able to fix anything or cover under warranty. It has not been inspected by the dealer because they say there is nothing to inspect without a warning light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519747May 1, 2023
ELECTRICAL SYSTEM
amplifier sent out cyclical (~.5sec) full-range MAX voltage to every speaker. Nothing like dam near heart attack... 1. Hitting the HU power button (once) did not resolve - maybe a full infotainment shutdown (push and hold) would have resolved - but not confident as next step did not resolve either... 2. Shut down car did not resolve as I guess the amp still has power until the delayed power off cycle is complete..? 4. Pushing key fob button didn't work 5. disconecting bluetooth from phone didn't work. 6. Ultimately, had to disconnect the battery as the fastest resolution I knew would work to try and prevent further damage to the speakers (or anything else). I have video, but can't download for some reason. This has happened 5 times, I have video's of 3 of them. It is very scary not only to me, but people driving around me since the sound is so loud. It almost sounds like gunfire. I have had to pull over because it is painful to stay inside the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519562April 29, 2023
POWER TRAIN
Vehicle hesitates badly after a cold start, sometime several times before it goes away. I'm afraid I'll get hit pulling into traffic if not able to accelerate. No warning lamp, checked for fault codes, none stored. have tried several types of fuel as well as adding VW fuel treatment to resolve the issue. nothing has worked so far. The issue happens every time I start the car cold.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517166April 15, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When car is out in reverse the backup camera will sometimes not display on the media console. Instead the media console will shut down and restart while the car is in reverse. This is a safety issue as cameras help view the rear of the vehicle. There was no warning lights given before media display shut off. Car was 11months old when issue started. Appears to be worse when it’s cold outside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517091April 14, 2023
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
I have owned the vehicle since October 2022, currently ~4,400 miles. During second week of ownership, backup camera was blank upon startup and placing vehicle into reverse. A system reboot solved the issue, but several reboots have been required in subsequent months. Common that audio doesn't initiate (from any source) as well. Second issue - cold-engine acceleration is borderline dangerous as the vehicle can seem to bog down then lurch with sudden acceleration. After engine warms, this does not occur. Third issue - during straight-line driving, car sometimes changes gears for no apparent reason - sometimes not smoothly. Downshifting can skip gears far too often. Final issue - safety sensors (collision warning) have activated at least twice since owning (6 months) for no reason - looks like 'red space invader' in center of dash and loud chime comes on as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515956April 7, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When using the remote start the ACC and automatic braking system will fail and give an error. This is a known issue for VW and they have not provided a solutions in over 2 years. To make it work again you need to either turn the car off and back on without remote start or disable the ACC before using the remote start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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