Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11243564August 13, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE BRAKES WERE FAULTY. THE CONTACT ATTEMPTED TO BRAKE AND THE PEDAL WENT STRAIGHT TO THE FLOORBOARD. IN ADDITION, THE VEHICLE TOOK LONGER THAN USUAL TO STOP. THE CONTACT STATED THAT THE AIR BAG, SEAT BELT, ABS, AND BRAKE LIGHT INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ABS HYDRAULIC PUMP WAS FAULTY AND RECOMMENDED THAT A DEALER BE CONTACTED. THE CONTACT CALLED BMW VOLKSWAGEN OF TOPEKA (3030 S KANSAS AVE, TOPEKA, KS, (785) 266-8480), BUT THEY DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,193.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243418August 12, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
THE TRANSMISSION IS TERRIBLY MADE. THERE IS ALSO AN ISSUE WITH THE FUEL INJECTION THAT DOES NOT ALLOW THE CAR TO RECEIVE THE CORRECT FUEL AS WELL AS THE GAS TANK. THE CAR JERKS BECAUSE OF THE GAS TANK AND THE CODES READ AD IF THE CAP NEEDS TO BE REPLACED BUT THE WHOLE GAS TANK NEEDS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243181August 12, 2019
UNKNOWN OR OTHER
HEADLINER COMING LOOSE AND OBSTRUCTING DRIVERS VIEW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243293August 12, 2019
SEAT BELTS, VISIBILITY/WIPER, UNKNOWN OR OTHER
1) SEATBELT INDICATOR SOUNDS WHEN DRIVES BELT IS CONNECTED AND IS THE ONLY ONE IN THE VEHICLE; NO ONE OR ITEMS ARE IN ANY OF THE OTHER SEATS (SAME ISSUE AS IN THE 2006 JETTA). 2) WIPER MOTOR FAILED - WIPERS WORKED INTERMITTENTLY WHEN FUNCTIONING. 3) HEADLINER IS SEPARATING AND DROOPING IN REAR AND OBSTRUCTING THE VIEW THROUGH THE REAR VIEW MIRROR (SAME ISSUE AS IN THE 2006 JETTA). 4) IGNITION COIL'S AND MAP SENSOR ARE CONTINUOUSLY FAILING (SAME ISSUE AS IN THE 2006 JETTA).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243372August 12, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V913000(SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). WHEN THE CONTACT INITIALLY RECEIVED THE NOTICE, HE CONTACTED TOM BUSH VOLKSWAGEN (9850 ATLANTIC BLVD, JACKSONVILLE, FL 32225, 904-371-4350) WHO SERVICED THE VEHICLE AND REPLACED THE DEFECTIVE COMPONENTS. TWO YEARS LATER, THE CONTACT'S WIFE NOTICED THAT THE ABS AND BRAKE WARNING INDICATORS WERE ILLUMINATED UPON STARTING THE VEHICLE. THE CONTACT DROVE THE VEHICLE BACK TO THE SAME DEALER AND WAS INFORMED THAT HE WOULD HAVE TO PAY OUT OF POCKET FOR ANY FUTURE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WERE STANDING BY THE DEALER'S DECISION REGARDING THE HANDLING OF THE VEHICLE. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 135,000. *TT *JS CONSUMER STATED I WAS CONTACTED BY SARAH AT VW OF AMERICA'S CUSTOMER CARE DEPARTMENT AND TOLD THAT THE UPDATE THAT WAS DONE AND CODE THAT IS SHOWN DOES NOT HOLD THEM RESPONSIBLE FOR HONORING THE RECALL. I HAVE TRIED TO GET INFO ON HOW THE CODE WORKS WITH THE ABS MODULE AND WAS TOLD THERE IS NO ONE TO EXPLAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243041August 10, 2019
SERVICE BRAKES
MY SON WAS DRIVING DOWN A WINDY ROAD (GOING ABOUT 30, IN THE CITY) WHEN THE BRAKE LIGHT, TRACTION CONTROL AND ABS LIGHTS TURNED ON IN THE DASHBOARD. CAR STOPPED OK AND WAS NOT INVOLVED IN AN ACCIDENT. THE CAR STARTED TO MAKING A BEEPING SOUND. WHEN HE ARRIVED HOME WE CHECKED IT WITH A SCANNER, CLEARED THE CODES. A DAY LATER THE SAME ISSUE WITH THE LIGHTS COME BACK ON. I CALLED VW AND MY LOCAL DEALER AND ALTHOUGH THERE IS A BULLETIN FOR THE ABS FOR MY YEAR JETTA, THEY SAID MY CAR WAS NOT PART OF IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242906August 9, 2019
SERVICE BRAKES
"BRAKE FAILURE" SON WAS DRIVING VEHICLE IN STOP AND GO TRAFFIC. THE CAR IN FRONT OF HIM STARTED TO GO HE SLOWLY FOLLOWED. HE WAS GOING ABOUT 10-15MPH, AND THE TRUCK IN FRONT OF HIM SLAMMED ON BRAKES SUDDENLY. WHEN CAUSED HIM TO HAVE TO BRAKE. WHEN HE HIT THE BRAKES HE HEARD A BOOM ( SOUNDED LIKE A TIN CAN CRUSHING) AND THE CONTINUED TO SLIDE INTO THE TOYOTA TACOMA IN FRONT OF HIM. THE JETTA IS A TOTAL LOSS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11242913August 9, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
3 WEEKS AFTER PURCHASING MY PRE-OWNED VEHICLE IN MAY 2019, SMOKE STARTED POURING OUT OF THE ENGINE ON MY WAY TO WORK. I HAD MY CAR TOWED TO A SHOP AND WAS TOLD THE CAUSE OF THE ISSUE WAS BROKEN ENGINE HOSE CLAMPS. THE SHOP CHARGED ME ALMOST $700 FOR BRAND NEW HOSE ASSEMBLIES AND CLAMPS. ALSO, MY TRANSMISSION IS SLIPPING INTERMITTENTLY AND I DO NOT FEEL SAFE DRIVING THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242417August 8, 2019
POWER TRAIN
NHTSA: THIS CAR HAS WIDE SCALE DEFECTIVE TRANSMISSION PROBLEMS AND I'VE ALMOST BEEN IN A WRECK OVER IT. IT'S UNACCEPTABLE THAT SO MANY PEOPLE HAVE COMPLAINED ABOUT THIS AND THERE HAVE BEEN NO INVESTIGATIONS. I TRIED OPENING AN INVESTIGATION ON THIS AND GOT BACK A WEIRD AND DISAPPOINTING RESPONSE FROM THIS DEPARTMENT. AS A TAX PAYER, I THINK IT'S YOUR RESPONSIBILITY TO HOLD VW ACCOUNTABLE FOR FRAUD AND MAKE THEM FIX THIS MESS BEFORE SOMEONE GET SERIOUSLY INJURED! WE PURCHASED THIS CAR FROM STEVE WHITE VW IN GREENVILLE, SC AND THEY ARE COMMITTING FRAUD WITH VW TO HIDE THIS FROM CONSUMERS BY SAYING SCRAPING TRANSMISSIONS ON BRAND NEW CARS ARE NORMAL. THE DOCUMENT FROM OCTOBER 26TH ON MANUFACTURER COMMUNICATIONS IS PROOF THEY ARE PLAYING GAMES AND THIS NEEDS TO BE TAKEN SERIOUSLY! THERE'S ALREADY A CLASS ACTION FILED FOR THIS EXACT PROBLEM NATION WIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242640August 8, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE ATTEMPTING TO START THE VEHICLE, THE ABS CONTROL WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO SAVANNAH VOLKSWAGEN (50 EISENHOWER DR, SAVANNAH, GA 31406, (912) 920-5455) WHERE IT WAS DIAGNOSED THAT THE ABS CONTROL UNIT NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242369August 7, 2019
ELECTRICAL SYSTEM
I RECENTLY BOUGHT THIS 2012 JETTA AND THE HORN DOES NOT WORK. IT DOES NOT SOUND WHEN YOU LOCK THE DOORS OR HIT THE PANIC BUTTON ON THE KEY PAD. THERE WAS A RECALL ON SOME MODELS FOR THE HORN, BUT MINE DOESN'T SEEM TO BE INCLUDED IN ON THAT RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242411August 7, 2019
ENGINE
BRAND NEW 11 DAYS OLD 2019 JETTA GLI MANUAL ENGINE SHUT DOWN THREE TIMES WHILE IN TRAFFIC. CAR WAS IN NEUTRAL, STARTED TO SHUDDER AND SHUT DOWN AND HAD TO RESTART. THIS HAPPEN WHILE DRIVING AND THE CAR WAS PLACED IN NEUTRAL DESCENDING DOWN A HILL IN HEAVY TRAFFIC. THIS ALSO HAPPEN AT A STOP LIGHT AND STOP SIGN. ALL THREE INCIDENTS HAPPEN IN THE SAME DAY. VERY CONCERNED WITH MY FAMILIES SAFETY. I DID SOME RESEARCH AND THIS SEEMS TO BE A KNOWN ISSUE WITH VW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242071August 6, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING 30 MPH, THE VEHICLE STALLED. PRIOR TO THE FAILURE, THE ALTERNATOR WARNING INDICATOR ILLUMINATED BRIEFLY. THE VEHICLE WAS ABLE TO RESTART. IN ADDITION, THERE WAS A FAILURE REGARDING THE SECONDARY AIR PUMP SENSORY. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS INFORMED THAT THE VEHICLE HAD A WARRANTY EXTENSION. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241816August 5, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 65 MPH, THE DRIVER'S SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT THEY COULD NOT DETERMINE WHAT COMPONENT OF THE AIR BAG WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241607August 4, 2019
POWER TRAIN
WHEN DRIVING AT LOW SPEEDS, ESPECIALLY FROM A STOP, THERE IS A SLIGHT GRINDING NOISE THAT SOUNDS LIKE IT COMES FROM THE DRIVETRAIN. IT ONLY HAPPENS BETWEEN ANYWHERE FROM 25-40 MPH AND IT DOESN'T MATTER HOW HARD OR EASY ACCELERATION IS HAPPENING. I TRIED TAKING IT OUT OF ECO MODE TO SEE IF THAT WAS IT, BUT IT WAS NOT. I'VE TAKEN MY CAR TO THE DEALERSHIP TWICE EXPLAINING THE ISSUE. THE FIRST TIME I WAS TOLD THAT IT WAS NORMAL, BUT NOT REALLY TOLD WHAT IT WAS THAT WAS CONSIDERED NORMAL. THE SECOND TIME I HAD A TECHNICIAN RIDE WITH ME AND HE TOLD ME THAT IT WAS THE ABS SYSTEM KICKING ON. I'VE NOTICED DRIVING IT MORE NOW THAT IT DEFINITELY SOUNDS LIKE IT'S COMING FROM THE POWER TRAIN.THE CAR IS A LITTLE OVER A MONTH OLD AND WAS PURCHASED BRAND NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241613August 4, 2019
ENGINE
KEY GETS STUCK IN IGNITION WHEN TURNING ENGINE OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241628August 4, 2019
ENGINE
UNABLE TO REMOVE KEY FROM IGNITION TO TURN OFF CAR ; CAR IN "PARK"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241648August 4, 2019
ENGINE
THIS IS A BRAND NEW MANUAL TRANSMISSION JETTA GLI WITH ONLY 160 MILES. AFTER DRIVING FOR ABOUT 16 MINUTES AT HIGHWAY SPEEDS ON THE EXPRESSWAY, THE CAR QUIETLY STALLED OUT WHILE COMING TO A STOP ON AN EXIT RAMP. I RESTARTED THE CAR, DROVE TO A STOPLIGHT ABOUT A MINUTE AWAY AND AFTER COMING TO A STOP AT THAT LIGHT THE CAR STALLED AGAIN. WAS ABLE TO RESTART THE VEHICLE ONCE AGAIN AND DRIVE OFF. THIS IS A VERY DANGEROUS SITUATION IF THE CAR WAS TO STALL IN THE MIDDLE OF A TURN OR AT HIGH SPEED ON AN EXPRESSWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241412August 3, 2019
POWER TRAIN
INITIALLY THE ISSUE WAS WHEN TURNING FROM A LIGHT, THE CAR WOULD GET STUCK IN A LOW GEAR AND REV REAL HIGH, UNTIL IT STRAIGHTENED OUT A LITTLE, THEN IT WOULD SWITCH. THE LAST ISSUE, FROM A STOPLIGHT, THE CAR GOT STUCK IN A LOW GEAR AND I COULDN'T GO PAST 20 MPH UNLESS I WANTED TO BLOW THE ENGINE. I STOPPED ON THE SIDE OF THE ROAD, WAITED ABOUT 15 MINS AND SLOWLY TESTED IF THE GEARS WOULD SHIFT AND IT DID. DROVE TO THE DEALERSHIP AND THEY JUST SIMPLY REFILLED THE FLUID AND STATED TO PICK IT UP THE NEXT DAY. THIS CAR'S TRANNY FLUID WAS REFILLED TWICE IN THE LAST TWO MONTHS. NO PARTS CHANGED AT ALL, BUT THEY SAY IT'S FIXED. MUST BE MAGICAL TRANNY FLUID THEY PUT IN THIS TIME. SO NOW I WAIT FOR THE CAR TO BREAKDOWN AGAIN AND HOPE THAT I DON'T GET CAUGHT IN A POSITION WHERE I NEED TO ACCELERATE AND IT GETS STUCK IN A LOW GEAR. AND TO TOP IT OFF, I GOT THIS VEHICLE BECAUSE I THOUGHT A NEW CAR WOULD BE DEPENDABLE... I DRIVE SICKLY ELDERLY CLIENTS TO THEIR APPOINTMENTS, AND THERE IS NO WAY THEY CAN ENDURE A BREAKDOWN OF THE CAR AND WAIT ON THE SIDE OF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241454August 3, 2019
AIR BAGS, EXTERIOR LIGHTING
PASSENGER AIRBAG LIGHT RANDOMLY CAME ON BECAUSE OF SOME SORT WIRING ISSUE. HEADLIGHT BULBS CONSTANTLY SHORT OUT. I'VE HAD TO CHANGE ATLEAST 10 BULBS IN LESS THAN A YEAR. HEADLIGHTS GO OUT AND TAILIGHTS... THESE ARE 2 SEPERATE ISSUES. BUT IF YOU GOOGLE IT, THEY ARE BOTH COMMON ISSUES. IT'S BEEN AN ISSUE ON MY CAR FOR YEARS, BUT I DIDN'T REALIZE I COULD REPORT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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