Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11234011July 22, 2019
ENGINE
HAD TO REPLACE BOTH COOLING FANS ON MY 2007 VW WOLFSBURG JETTA. CHECK ENGINE LIGHT WAS ON CAND CAUSING THE ENGINE TO OVERHEAT. CAUSING THE PRESSURE RELIEF LID ON THE OVERFLOW BOTTLE TO BE ACTIVATED CAUSING COOLANT TO COME OUT. THIS WOULD HAPPEN WHEN THE OUTSIDE TEM WAS 50+ DEGREES FAHRENHEIT. VEHICLE WOULD BE DRIVING OR IDLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233322July 19, 2019
UNKNOWN OR OTHER
WHILE EITHER STATIONARY OR IN MOTION, AND NO MATTER WHERE THE VEHICLE IS, THERE IS A PRONOUNCED RATTLING THAT COMES FROM THE FRONT PASSENGER SIDE DOOR, AND OCCASIONALLY FROM THE DRIVER'S SIDE AS WELL, WHEN THE RADIO IS TURNED UP TO AN ENJOYABLE VOLUME. THIS IS A POTENTIAL SAFETY HAZARD AS IT'S A RATHER IRRITATING PHENOMENON THAT DISTRACTS THE DRIVER WHILE OPERATING THE VEHICLE. I SUSPECT THIS RATTLING IS DUE TO A LACK OF SOUND DEADENING OR OTHER FORM OF NOISE INSULATION INSIDE THE DOORS. THIS NOTION IS FURTHER SUPPORTED BY CONSIDERABLE ROAD NOISE CAUSED BY THE APPARENT LACK OF SOUND INSULATION IN THE FLOORS AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233461July 19, 2019
AIR BAGS
CAR REAR ENDED A WHITE VAN AND WHEN CRASHED THE AIRBAGS DID NOT DEPLOY. CAR I QUESTION WAS DRIVING AROUND 30-40 MPH. AIRBAG LIGHT DID GO OFF BUT ACTUAL AIRBAGS DID NOT DEPLOY. CRASH HAPPENED ON A CITY STREET WHILE I
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11233486July 19, 2019
UNKNOWN OR OTHER
KEYS GET STUCK IN IGNITION AND I CANNOT TURN OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233504July 19, 2019
POWER TRAIN
I AM A 74 YEAR OLD RETIRED MAN, THE OWNER OF A 2013 VOLKSWAGEN JETTA HYBRID WITH 34,000 MILES PURCHASED NEW IN NOVEMBER 2013. THE CHECK-ENGINE LIGHT LIT UP ON MY DASHBOARD LAST MONTH AND I PROMPTLY BROUGHT THE CAR TO MY LOCAL VW DEALER. I WAS INFORMED THAT THE CLUTCH WAS SLIPPING IN FIRST GEAR (THIS IS AN AUTOMATIC TRANSMISSION) AND THAT THE APPROPRIATE REPAIR WAS TO REPLACE THE ENTIRE TRANSMISSION. THE DEALER CONTACTED VOLKSWAGEN AND WAS INFORMED THAT AS THE CAR WAS 7 MONTHS BEYOND THE 5 YEAR 50,000 MILE POWERTRAIN WARRANTY I WOULD BE RESPONSIBLE FOR THE COSTS OF TRANSMISSION REPLACEMENT. I HAVE PERSONALLY SINCE SPOKEN TO TWO REPRESENTATIVES OF CORPORATE VW AS FOLLOWS: SHARON G. VWOA CUSTOMER CARE CENTER VW REGION CASE MANAGER SUPERVISOR PHONE: 248.754.3277 KEVIN SCOTT EXECUTIVE SPECIALIST IN CUSTOMER RELATIONS PHONE: 248.754.5000 EXT 43809 BOTH REITERATED THE PARTY LINE, I.E. THE VEHICLE IS BEYOND THE 5 YR. POWERTRAIN WARRANTY AND VW HAS NO RESPONSIBILITY TO ADDRESS THE MALFUNCTION. NO CAR, BY ANY MANUFACTURER, SHOULD HAVE AUTOMATIC TRANSMISSION FAILURE AT 34,000 MILES REGARDLESS HOW OLD THE CAR MAY BE. FURTHERMORE, THE DEALER CONFIRMS THAT HE HAS SEEN MULTIPLE JETTA HYBRIDS WITH THE IDENTICAL TRANSMISSION PROBLEM THAT HE HAS REPLACED, MOST OCCURRING WITHIN THE WARRANTY PERIOD. HE TOO WAS ASTOUNDED TO LEARN THAT CORPORATE VW WOULD REFUSE TO COVER THE REPAIR! TO BE TOLD THAT VW WILL NOT STAND BEHIND ITS PRODUCT IN WHAT IS CLEARLY A MANUFACTURING DEFECT IS BEYOND BELIEF. AS I HAVE REACHED THE END OF MY ABILITY TO HAVE VW ASSUME RESPONSIBILITY FOR THE REPAIR I AM HOPING THAT YOU WILL BE ABLE TO CONTACT THEM ON MY BEHALF TO RESOLVE THIS ISSUE. THANK YOU IN ADVANCE FOR YOUR ASSISTANCE, (XXXXXX) REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233019July 18, 2019
UNKNOWN OR OTHER
I HAVE A "2012 VW JETTA SE 2.5L AUTO PZEV" THAT AT AROUND 90,110 MILES EXPERIENCED A SHIFT LEVER FAILURE ON 07/17/2019 AT AROUND 4:50 PM CST. THE PHYSICAL LOCKING MECHANISM OF THE SHIFT LEVER FAILED, AND IT WAS POSSIBLE TO ACCIDENTALLY SHIFT INTO DIFFERENT SELECTIONS WHILE THE VEHICLE WAS MOVING. I LUCKILY DIDN'T SHIFT INTO REVERSE BY ACCIDENT, JUST THE SPORT MODE (THIS MODE PREVIOUSLY REQUIRED THE HOLDING DOWN OF THE SHIFT LEVER BUTTON). AFTER THE FAILURE OF THE LOCKING MECHANISM, THE ELECTRONIC CONTROLS ALSO NO LONGER PICK UP SHIFTING REQUESTS (EG. SHIFTING FROM "NEUTRAL" TO "DRIVE" USING THE LEVER WOULD STILL SHOW THE CAR AS IN NEUTRAL). HOWEVER, THE VEHICLE STILL DOES SHIFT USING A VERY SPECIFIC METHOD OF MOVING THE GEAR SHIFT LEVER ALL THE WAY TO THE "REVERSE" POSITION, AND THEN MOVING IT ALL THE WAY TO THE "SPORT" POSITION. WHEN THIS IS PERFORMED, I AM ABLE TO THEN SHIFT INTO "DRIVE" THEN "NEUTRAL, AND THEN EVENTUALLY "REVERSE". I AM NOT ABLE TO SHIFT INTO "PARK" AT ALL, AND I HAVE TO USE TO YELLOW SHIFT OVERRIDE TAB IN ORDER TO SHIFT INTO ANY OTHER GEARS (EG. "NEUTRAL" OR "DRIVE"). THE KEY IS ACTUALLY STUCK IN THE CAR AS A RESULT OF BEING UNABLE TO SHIFT INTO PARK, SO I'VE HAD IT SITTING OVERNIGHT WITH THE KEY IN THE VEHICLE AS WELL. FEEL FREE TO CONTACT ME IF PHOTOS OR VIDEOS ARE NEEDED. I CAN ALSO PROVIDE AND ELABORATE ON MORE INFORMATION IF NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233242July 18, 2019
AIR BAGS, SERVICE BRAKES, UNKNOWN OR OTHER
WHEN I PURCHASE THIS CAR 2 DAYS AFTER I PURCHASE THE BRAKE LIGHT CAME ON FLASHING THE CAR IDLES TOO HIGH WHAT COULD BE WRONG WITH IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232790July 17, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM
ABS MODULE FAILED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232810July 17, 2019
ENGINE
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE OPERATING THE VEHICLE, THE EPC AND CHECK ENGINE WARNING INDICATORS REMAINED ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (TOM BUSH VOLKSWAGEN, 9850 ATLANTIC BLVD, JACKSONVILLE, FL) WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232591July 16, 2019
ENGINE, SEATS, SUSPENSION
BRAKES ARE MAKING A PULSATING SOUND FROM WHEN IT WAS AT 20000 MILES , HAVE BEEN ISSUES WITH THE CAR FROM DAY 3 OF OWNING IT . VOLKSWAGEN REFUSED TO TAKE THE CAR BACK SAYING THATS NOT A VALID COMPLAINT.. ENGINE MAKES A RUMBLING OR A GRINDING SOUND WHEN IT IS AT 35-40MPH ! CAR LOOSES TIRE PRESSURE EVERY WEEK. WHEN GOING THROUGHT EVEN A MINOR POTHOLE IT FEELS AS IF THE STRUTS WERE RAMMED ON THE ROAD !! INSUFFICIENT LIGHTING ! DRIVES ALMOST LIKE A BULL ! FEELS LIKE ITS JUST DRAGGING ITSELF .... AWFUL TO THE CORE ! SEAT FRAME HAS BEEN CHANGED ONCE BEFORE IN 3 MONTHS 2DAYS OF OWNING MY CAR AND IT HAS STARTED TO SHAKE AGAIN BUT WAS IGNORED BY THE DEALERSHIP! AND ALL THESE THINGS HAPPEN WHEN ON HIGHWAY AND CITY! CAR MAKES VIBRATING SOUNDS BUT IGNORED BY THW DEALERSHIP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232612July 16, 2019
ELECTRICAL SYSTEM
KEY KEEPS GETTING STUCK IN THE CARS IGNITION WHILE THE VEHICLE IS ON. CAN NOT TURN ALL WAY BACK TO SHUT IT OFF. IT HAS GOTTEN TO THE POINT WHERE I HAVE JUST NOT USE THE CAR, AFRAID WILL NOT BE ABLE TO TURN IT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231997July 15, 2019
ELECTRICAL SYSTEM
IGNITION SWITCH WAS STUCK IN THE ON POSITION WITH THE ENGINE RUNNING. THE CAR WAS STOPPED AND IN PARK IN A DRIVEWAY. BUT THIS FAILURE COULD HAVE EASILY OCCURRED INSIDE A GARAGE. THE CAR WAS SUCCESSFULLY TURNED OFF AFTER BREAKING THE PLASTIC KEY TRANSMITTER AND FORCING THE KEY WITH PLIERS. OTHERS MAY NOT HAVE THE STRENGTH OR TOOLS TO FORCE THIS TO TURN OFF. I'M CONCERNED THAT THIS COULD OCCUR AND THE ENGINE NOT BEING ABLE TO BE TURN OFF COULD START A FIRE OR PRODUCE CO POISONING IN A CLOSED ENVIRONMENT. PART FAILURES SUCH AS THIS SHOULD FAIL IN A SAFE MODE. THIS IS CLEARLY NOT A SAFE FAILURE MODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232082July 15, 2019
POWER TRAIN, VISIBILITY/WIPER, UNKNOWN OR OTHER
ALL ISSUES WRITTEN HERE HAVE BEEN HAPPENING SINCE DAY OF PURCHASE, AS OF JUNE 2018. VW CURRENTLY DENIES ISSUES AND CLAIMS REPORTS ARE OF NORMAL OPERATION OF VEHICLE. I LOVE THIS CAR I JUST WANT VW TO PROVIDE A FIX. VEHICLE HAS A CONTINUOUS GRINDING NOISE COMING FROM BEHIND ENGINE AREA WHEN VEHICLE IS IN MOTION ACCELERATING FROM 27- 30MPH AFTER THAT IT SUBSIDES. SOUNDS OF GRINDING DEPENDS WHAT DRIVE MODE YOUR ARE IN. ECO HAS THE LOUDEST NOISE. MANY OTHER REPORTS SUSPECT TRANSMISSION PROBLEMS. VEHICLE WHILE STATIONARY HAS A STRANGE NOISE COMING FROM THE FRONT LEFT ENGINE AREA THAT SOUNDS LIKE A ROTATION HUMMING GRIND NOISE, USUALLY OCCURS AFTER VEHICLE WAS IN MOTION AND THEN STOPPING AT A RED LIGHT. VEHICLE WHILE IN MOTION BLIND SPOT MONITOR ON DRIVER SIDE MIRROR LIGHTS UP DURING BAD WEATHER EVEN WHEN NO VEHICLE IS PRESENT IN BLIND SPOT. ALSO, CAN HAPPEN WHEN THERE IS NO BAD WEATHER. VEHICLE WHILE IN REVERSE DURING RAIN IF EQUIPED WITH DRIVE ASSIST WILL AUTOMATICALLY BREAK STOP FOR YOU WHILE NO VEHICLE IS PRESENT. WINSHEILD WIPER BLADES LEAVE STREAKING MARKS INTO WINDSHIELD THAT DOESNT GO AWAY. PAINT ALSO EASILY CHIPS WHEN PEBBLES FROM HIGHWAYS HITS THE HOOD OF THE CAR. I HAVE TAKEN THE VEHICLE TO VW NORTH HILLS 1COCHRAN PITTSBURGH PA THEY STATED THEY DO NOT KNOW ABOUT THE GRINDING NOISE, AND IT WAS MOST LIKELY THE TURBO CHARGE ENGINE. THEY ALSO INVESTIGATED THE BLIND SPOT MONITOR STATING SENSOR IS DIRTY JUST NEEDS CLEANED. THAT'S ALSO FALSE BECUASE AFTER VW NORTH HILLS 1COCHRAN CLEANED IT ON A CLEAR SUNNY DAY AS I LEFT THE DEALERSHIP THE BLIND SPOT MONITOR CAME ON INTERMITTENTLY. THIS VEHICLE AT TIME OF REPORT HAS 23000 MILES ON IT HAS IT DRIVES A LOT OF HIGHWAY. RISK OF VEHICLE ACCIDENT WHILE ACCELERATING USUALLY BETWEEN 30-80MPH WITH KNOWN ISSUES ARE HIGH. PLEASE INVESTIGATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232140July 15, 2019
ENGINE
THE MOTOR KICKS(JERKS) REALLY BAD. IT HAS BEEN HAPPENING FOR ABOUT TWO YEARS. I HAVE TAKEN IT TO A COUPLE SHOPS AND THE VOLKSWAGEN DEALER ONCE AND NO ONE HAS BEEN ABLE TO DETECT THE PROBLEM. I HAVE CHANGED MANY PARTS THINKING IT WOULD FIX IT AND STILL HAPPENS. AT THIS POINT IM FRUSTRATED AND DONT KNOW WHAT TO DO THE CAR ONLY HAS 84,146 MILES. IT DOES IT WHEN DRIVING DOWN A CITY STREET RANDOMLY AND IS VERY SCARY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11231683July 14, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY KEY CONSTANTLY GETS STUCK IN THE IGNITION. MY CAR TURNS ON BUT NOT OFF WHICH LEAVES ME TO UNHOOK THE BATTERY AND TAKE OUT FUSE SO NO ONE STEALS MY CAR OVERNIGHT. A LOT OF PEOPLE I KNOW WITH JETTAS ARE HAVING THIS SAME ISSUES. I THINK IT IS A MALFUNCTION WITH THE IGNITION SWITCH. I ALSO HAVE A LOT OF ELECTRICAL ISSUES. MY HORN DOES NOT WORK, WINDSHIELD WIPER FLUID DOESNT WORK, MY PASSENGER WINDOW AS WELL! THERE NEEDS TO BE A RECALL ASAP !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231688July 14, 2019
UNKNOWN OR OTHER
THE KEY IS GETTING STUCK IN THE IGNITION NOT ALLOWING TO PROPERLY TURN OFF THE VECHILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231689July 14, 2019
UNKNOWN OR OTHER
THE KEY GOT STUCK IN THE IGNITION , NOT ALLOWING THE VEHICLE TO TURN OFF PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231690July 14, 2019
UNKNOWN OR OTHER
THE KEY WAS STUCK IN THE IGNITION AND NOT ALLOWING THE VEHICLE TO TURN OFF PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231691July 14, 2019
UNKNOWN OR OTHER
THE KEY WAS STUCK IN THE IGNITION AND NOT ALLOWING THE VEHICLE TO TURN OFF PROPERLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231739July 14, 2019
AIR BAGS, ENGINE, FUEL/PROPULSION SYSTEM
RECALL -ENGINE AND ENGINE COOLING I HAVE A 07 JETTA 2.0L. 2 MONTHS AGO I NOTICED A GAS SMELL WHEN I TOOK MY OIL CAP OFF I NOTICED THERE WAS A LOT OF STEAM/SMOKE & I COULD TELL THAT'S WHERE THE SMELL WAS COMING FROM. THERE WAS NOTHING VISIBLE OTHER THAN THE STEAM/GAS VAPOR. THE COOLANT LEVEL NEVER MOVES. I WAS ONLY GETTING 15 MILES TO THE GALLON BECAUSE IT WAS LEAKING INTO MY ENGINE. ON 7/13/19 THE ENGINE SEIZED (LOCKED) UP WHILE I WAS DRIVING IT. I WAS DRIVING MY WIFE TO WORK WITH OUR 5 YEAR OLD SON. I HAD JUST TURNED ON THE STREET OF HER WORK GOING 10 MILES AN HOUR & IT FELT LIKE MY CAR JUST DIED. I COULDN'T EVEN GET THE ENGINE TO TURN OVER. I HAD TO GET MY VEHICLE TOWED TO A REPAIR SHOP. WHICH IS WHEN I FOUND OUT THAT THE ENGINE SEIZED. I HAVE ABSOLUTELY NO TRANSPORTATION NOW. (RECALL FAULTY AIR BAGS MY CAR IS MILES AWAY AT THE REPAIR SHOP, SO I CAN'T TAKE A PICTURE OF THE AIR BAG LIGHT BUT IT TURNED ON ABOUT A WEEK AGO AND HASN'T SHUT OFF. MY CONCERN IS THAT THIS IS SOMETHING THAT A REPAIR SHOP CAN NOT FIX/ ITS GOING TO BE SO EXPENSIVE THAT I CAN'T AFFORD TO FIX IT. IT HAS FAULTY AIR BAGS THAT CAN JUST GO OFF WHILE I'M DRIVING! SAFETY BAGS ARE A 'MUST HAVE' & IT IS ILLEGAL TO SELL/PRODUCE ANY NON SAFE VEHICLE! I SEEN THAT VOLKSWAGEN COMPANY MADE A HAND FULL OF RECALLS ON THIS VEHICLE OVER THE LAST 8 YEARS. THE PREVIOUS OWNER KEPT THE CAR IN A GARAGE & STARTED IT DAILY HE JUST NEVER CHECKED FOR RECALLS. PARTS ON THIS CAR ARE COMPATIBLE WITH THE 06-09 JETTAS& SPORTWAGONS & HE HAD REPLACED PARTS. I'M UNSURE WHICH ONES WERE REPLACED. MY VEHICLE FALLS UNDER THE CATEGORY OF A VW JETTA SEDAN. I'M HAVING ALL OF THE SAME RECALL ISSUES THAT THE JETTA IS RECALLING FOR. & THE HORN DOES NOT WORK WHEN IT'S PARKED. YOUR COMPANY POSTED THE RECALLS FOR ALL OF THE SAME PROBLEMS THAT I'M HAVING WITH THIS VEHICLE! RECALL NO. 40J2/S4. RECALL NO. 20I4/U1. RECALL NO. Q8.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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