Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10090152October 19, 2004
AIR BAGS:FRONTAL
CONSUMER'S VEHICLE WAS GOING 40 MPH WHEN IT WAS HIT BY ANOTHER VEHICLE WHICH HAD CUT IN FRONT OF CONSUMER. UPON IMPACT, THE AIR BAGS FAILED TO DEPLOY. DRIVER SUSTAINED WHIPLASH. VEHICLE WAS NOT TOTALLED, BUT IT DID SUFFER OVER $8,000.00 IN DAMAGES. *AK *TC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10097204October 18, 2004
AIR BAGS
RE FORD WINDSTAR (MY) 2001-2003, 2ND & 3RD ROW SEAT RECALL. *BF RECALL NUMBER 03V459000. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097005October 18, 2004
AIR BAGS:SIDE/WINDOW
WHEN T-BONE AT 10 MPH, THE SIDE AIR BAGS DID NOT DEPLOY. THE CONSUMER SUFFERED MINOR INJURIES. THE VEHICLE WAS TOWED. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10095905October 17, 2004
ELECTRICAL SYSTEM
BOUGHT NEW 2002 JETTA HAD NO BRAKE LIGHT PROBLEMS UNTIL I RECEIVED RECALL NOTICE CONCERNING SWITCH RECALL. TOOK CAR TO DEALER W/ RECALL LETTER AND THEY REPLACED SWITCH. NO PROBLEMS FOR ABOUT 4 MONTHS, THEN BRAKE LIGHTS BEGAN STAYING ON AND ACCELERATION OCCASIONALLY CUTS OUT. DEALER HAD CAR OFF AND ON FOR A MONTH AND A 1/2 PROBLEM W/ LIGHTS AND ACCEL. CONTINUES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095874October 16, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WINDOW FAILURE, FALLS INTO DOOR. 1998 VW JETTA. LEAVING A FRIENDS HOME THE DRIVERS REAR WINDOW JUST DROPS INTO THE DOOR. UNABLE TO AFFORD REPAIR WINDOW STILL NON USABLE, WINDOW TIED OFF IN THE UP POSITION. I HAVE READ ITS DUE TO THE PLASTIC CLIPS. I DON'T KNOW BUT WOULD LIKE MORE INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095879October 16, 2004
ELECTRICAL SYSTEM
WHEN I ACTIVATE THE TURN SIGNAL, RIGHT OR LEFT, THE SIGNAL WILL BLINK AT AN IRREGULAR INTERVAL AND THEN DIE. THIS INTERVAL IS NOT FIXED...ITS RANDOM. SOMETIMES THE LIGHT WILL BLINK FOR A WHILE, SOMETIMES IT WILL BLINK ONCE AND DIE. IT'S THE EMERGENCY FLASHER SWITCH. I HAVE NOT CORRECTED IT YET. I'VE LOOKED AT THE FUSES, ALL ARE SOCKETED PROPERLY AND NOT BLOWN. I'VE LOOKED AT ALL 6 LIGHTS CLOSELY, AND THEY ARE WORKING AND APPEAR TO BE SHINING WITH THE SAME INTENSITY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095840October 15, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
HEATED SEAT WARMER ON DRIVERS SIDE FRONT SEAT OF MY 2003 VOLKSWAGEN JETTA CAUGHT FIRE WHILE I WAS DRIVING, BURNING BOTH THE SEAT AND MY BODY. NO REPAIR AS OF YET.*AK
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10097355October 14, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, ENGINE AND ENGINE COOLING:ENGINE
SAFETY ISSUE WITH 2001 VW JETTA. *BF THE DRIVERS SIDE SEAT BECAME UNUSUALLY HOT THAN NORMAL AND THE INTERIOR LEATHER COVERING DEVELOPED A METALLIC APPEARANCE. A VW REPRESENTATIVE LOOKED AT THE SEAT AND STATED IT LOOKED LIKE EXTERNAL DAMAGED, BUT THE SEAT HAD TO BE FULLY INSPECTED FIRST. THE CONSUMER WAS TOLD THE SHE WOULD BE RESPONSIBLE FOR THE LABOR IF WAS DETERMINED IT WAS NOT THE HEATING ELEMENT, BUT IF IT WAS THE HEATING ELEMENT VW WOULD COVER ALL COSTS. AFTER THE INSPECTION, THE CONSUMER WAS TOLD A BEVERAGE WAS SPILLED ON THE SEAT WHICH CAUSED THE HEATING SEAT TO MALFUNCTION. THE CONSUMER ALSO STATED THE VEHICLE CONSUMED AN EXCESSIVE AMOUNT OF OIL, IN WHICH THE OIL LIGHT ILLUMINATED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095773October 14, 2004
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
WHILE I WAS DRIVING ON THE FREEWAY, SUDDENLY A FIRE STARTED FOR NO REASON FROM UNDER THE PASSENGER GLOVE COMPARTMENT, BURNING PLASTIC WAS DRIPPING TO THE FLOOR MATS. I PULLED OVER TO THE SHOULDER, AND AFTER SEVERAL MINUTES MY CAR WAS TOTALLY ON FIRE. I WOULD LIKE TO KNOW IF THERE ARE OTHER INCIDENTS OF SPONTANEOUS FIRES FOR THIS MAKE AND YEAR MODEL.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10095606October 12, 2004
POWER TRAIN:MANUAL TRANSMISSION
MY CAR STARTED TO CLUNK AND JERK WHEN I WAS TURNING CORNERS. IT STARTED JUST CLUNKING ONCE AND GOT WORSE AND WORSE WITHIN THE SAME DAY. IT WOULD JERK GOING DOWN THE HIGHWAY. I WAS ON MY WAY TO THE DEALERSHIP WHEN IT JUST QUIT. I COULDN'T ACCELERATE OR PUT IT INTO GEAR. I GOT IT OFF THE ROAD AND HAD TO PUSH IT INTO A PARKING LOT UNTIL I COULD HAVE IT TOWED. IT WAS TOWED TO THE DEALERSHIP WHO LATER SAID MY CLUTCH AND FLYWHEEL NEEDED TO BE REPLACED. MY CAR HAS LESS THAN 50,000 MILES. THEY QUOTED ME $1640.00. THAT'S RIDICULOUS FOR THAT TO GO OUT SO EARLY. THEY TOLD ME IT WOULDN'T BE COVERED UNDER THE WARRANTY BECAUSE IT WAS NORMAL WEAR AND TEAR. I HAVE DRIVEN MANUALS FOR YEARS AND HAVE NEVER HAD A PROBLEM. THEY SAID I WAS EITHER "RIDING THE CLUTCH" OR "DRIVING HARD". I STARTED LOOKING AROUND AND ALL THE MECHANICS I TALKED TO WERE VERY SURPRISED IT WAS OUT ALREADY AND THAT IS WASN'T COVERED UNDER WARRANTY. I LOOKED UP THIS PROBLEM AND FOUND A TON OF OTHERS WHO HAVE HAD THE SAME PROBLEM AND TOLD THE SAME THING. OUR CLUTCHES SHOULD NOT BE GOING OUT THIS EARLY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096589October 12, 2004
ELECTRICAL SYSTEM
WHILE DRIVING 25 MPH, A FIRE STARTED WITHIN THE ELECTRICAL SYSTEM CAUSING SMOKE TO COME OUT FROM THE A/C VENTS. THE CONSUMER WAS ABLE TO DROVE TO THEIR LOCATION. PLEASE PROVIDE MORE INFORMATION. 8JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10096630October 12, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE DRIVER'S SEAT HEATER BURNED THROUGH THE SEAT. THE DEALER WAS CONTACTED. THE DEALER INFORMED THE CONSUMER THAT PROBLEM WAS NOT COVERED UNDER A RECALL. *JB. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093924October 11, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
VOLKSWAGEN 2002 JETTA FAULTY SEAT WARMERS. ON THE MORNING OF OCT 11, 2004 I TURNED THE SEAT WARMER ON TO SETTING NUMBER 2. ROUGHLY 1-2 MINUTES LATER WHILE DRIVING DOWN THE ROAD IT BEGAN TO SMELL LIKE SOMETHING WAS BURNING. I FELT A BURNING ON MY LEG AND BEGAN TO SEE SMOKE. I IMMEDIATELY PULLED OVER AND GOT OUT OF THE CAR. THERE WAS A DIME SIZE HOLE IN THE SEAT WHERE THE SEAT HAD BURNED THROUGH. THERE WAS ALSO A BURN ON MY PANTS FROM WHERE THE SEAT HAD MELTED TO MY PANTS. THERE WAS ALSO A RED MARK ON MY SKIN. I HAVE CONTACTED THE COMPANY AND THEY HAVE AGREED TO SEE THE CAR AND POSSIBLY REPLACE THE PARTS. MY BIGGEST CONCERN WAS THAT COULD HAVE CAUSED LARGE FIRE OR A SERIOUS BURN TO MYSELF. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10093948October 11, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AFTER OWNING THIS CAR FOR 3 YEARS, A STRONG, TOXIC SMELL BEGAN TO COME OUT OF THE VENTS / FRONT OF THE CAR. THE ONLY WAY I CAN DESCRIBE IT IS THAT IT SMELLS LIKE BURNING CRAYONS. I TOOK IT TO MY MECHANICS AND SAID HE FOUND NOTHING WRONG WITH IT. HE OFFERED TO LOOK INTO IT FURTHER, BUT I DIDN'T WANT TO PAY THE LABOR CHARGES WITHOUT KNOWING THE PROBLEM. I'VE SEARCHED THE INTERNET EXTENSIVELY AND HAVE FOUND AT LEAST 25 PEOPLE CITING THE SAME "CRAYON SMELL." VOLKSWAGEN CUSTOMER SERVICE REPRESENTATIVES SAY THEY HAVE NEVER HEARD OF THIS PROBLEM. I FIND THAT HARD TO BELIEVE. THE ONLY EXPLANATION I'VE FOUND THAT MAKES SOME SENSE IS THAT THERE IS SOME SORT OF INSULATION BETWEEN THE ENGINE AND THE DASHBOARD AND IT MAY MELTING AND CAUSING FUMES TO ENTER THE INTERIOR OF THE CAR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093772October 7, 2004
ELECTRICAL SYSTEM
EPC LIGHT CAME ON, COULD NOT GET CAR OUT OF PARK, ABS LIGHT CAME ON, BRAKE LIGHT CAME ON, EPC LIGHT CAME ON AGAIN, MIL LIGHT CAME ON, WINDOW NEEDED TO BE REPLACED-CABLE ASSEMBLY FAILED & COULD NOT OPERATE WINDOW, TURN SIGNALS BECAME INOPERABLE, ENGINE COVER CLAMP LOOSE, RADIO SHORTED OUT, EPC LIGHT CAME ON (AGAIN--3RD TIME!!) AND AGAIN COULD NOT GET CAR OUT OF PARK, BATTERY DIES AND DRAINS CAR DUE TO SHORTAGE IN DRIVERS DOOR LATCH ASSEMBLY, AIR-CONDITIONING FAILS. COULD NOT DRIVE CAR. HAD TO HAVE BRAKE LIGHT SWITCH REPLACED 3 TIMES!! NOTE, CAR WAS ONLY 2 1/2 MONTHS OLD UPON FIRST INCIDENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093687October 6, 2004
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD, EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, EQUIPMENT ADAPTIVE/MOBILITY
REGULAR USAGE OF CAR RESULTED IN HAVING TO REPAIR AND REPLACE THE SPARK PLUG CABLES ON MY CAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093719October 6, 2004
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
CAR GET STUCK IN PARK. THIS IS ABOUT THE FIFTH TIME THIS HAS HAPPENED TO MY CAR. NORMALLY YOU PRESS ON THE BRAKE AND THE SAFE SWITCH WILL RELEASE SO YOU CAN MOVE YOUR CAR FROM PARK. TODAY THIS HAPPENED TWICE, AND I WAS ABOUT AN HOUR LATE TO WORK, BECAUSE I HAD TO WAIT FOR MY CAR TO DECIDE WHEN I COULD DRIVE IT. LAST YEAR I TOOK THE CAR IN BECAUSE THE SPOILER LIGHT DID NOT WORK, THEY THEN TOLD ME THAT MY BRAKE LIGHT ALTOGETHER DID NOT WORK, SO THEY DECIDED TO CHARGE ME $75. TO FIX THAT. NOW THE BRAKE LIGHTS DO NOT WORK AGAIN AND $75 IS NOT GOING TO BE PAID THIS TIME. I HAD THAT PART A LITTLE OVER A YEAR.I'VE RESEARCHED IN OTHER VW FORUMS AND MANY ARE HAVING THIS PROBLEM. WHEN THE CAR WAS ON WARRANTY THEY CLAIMED NOTHING WAS WRONG, BUT NOW EVEN THOUGH MY CAR HAS A LITTLE OVER 35,000 MILES ON IT, AND IT IS A 2001 MODEL IT IS HAVING ALL OF THESE PROBLEMS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096727October 5, 2004
ELECTRICAL SYSTEM
ELECTRICAL PROBLEM, COOLANT LEAKED IN MECHANICAL SYSTEM, CAUSING LOSS OF POWER. REQUIRING REWIRING OF ENTIRE ELECTRICAL SYSTEM. *BF THE COIL SPRING FAILED WHICH CAUSED THE VEHICLE TO HAVE NO POWER, THE DRIVERS SIDE WINDOW FAILED, THE CONSUMER DID HOWEVER RECEIVE A RECALL NOTICE REGARDING THE MATTER, BUT THE PROBLEM HAD ALREADY OCCURRED. THE REAR PASSENGER TAIL LIGHT WAS OUT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093599October 5, 2004
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
WHILE AT 65 MPH IN LEFT LANE ENGINE AND ALL ELECTRICITY FAILED, UNABLE TO SIGNAL OTHER MOTORIST WHILE I MOVED THE CAR TO SAFETY. THERE WAS NO WARNING. THE DEALER SAID IT WAS BATTERY AND CHARGED ME $250, AFTER MY MECHANIC COULDN'T FIND ANYTHING WRONG. MANY PROBLEMS WITH OAKLAND DEALER BEFORE THIS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093612October 5, 2004
EQUIPMENT:APPLIANCE:AIR CONDITIONER
2002 JETTA TDI DEVELOPED ODOR ON THE INTERIOR AT 20000 MILES. NATIONAL VOLKSWAGEN IN JACKSONVILLE, NC HAS SERVICED PROBLEM SEVERAL TIMES WITHOUT CORRECTION OF ODOR PROBLEM. THEY CLAIM ODOR WILL GO AWAY SINCE THEY CLEANED OUT AIR CONDITIONER BOX BY REMOVING THE ENTIRE DASH. NATIONAL ALSO DISCOVERED PROBLEM IN A NEW 2004 PASSAT. ODOR STILL EXISTS. CAR HAS BEEN DETAILED, SPRAYED WITH NO IMPROVEMENT. VARIOUS PEOPLE HAVE SAT IN CAR AND WITNESSED ODOR. CUSTOMER SERVICE AT VOLKSWAGEN OF AMERICA TAKES WORD OF THE DEALER THAT PROBLEM IS FIXED AND ODOR WILL GO AWAY ONE DAY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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