Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11091303May 2, 2018
ELECTRICAL SYSTEM
ELECTRICAL HARNESS IN DRIVER'S DOOR MANUFACTURED 2 INCHES TOO SHORT WIRES BROKEN NO WAY TO ADJUST DRIVER'S MIRROR PASSENGER SIDE MIRROR OPEN TRUNK OPEN GAS CAP OPEN DRIVERS WINDOW OR ANY OTHER WINDOWS NOR TO LOCK OR UNLOCK DOORS. WHEN SWITCHING DRIVERS THE OTHER DRIVER CANNOT ADJUST THE MIRRORS IT'S A SAFETY HAZARD ALONG WITH ALL THE OTHER INABILITIES OF THESE SWITCHES NOT WORKING IN THAT DOOR. VOLKSWAGEN KNOWS ABOUT THE PROBLEM BUT WILL NOT DO ANYTHING ABOUT IT THERE ARE THOUSANDS OF THOUSANDS OF CARS WITH THIS PROBLEM! JUST GO ONLINE AND SEE ALL THE COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091376May 2, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE KEY WAS UNABLE TO BE REMOVED FROM THE IGNITION. AS A RESULT, THE CONTACT WAS UNABLE TO TURN OFF THE VEHICLE. THE VEHICLE WAS TAKEN TO JIM ELLIS VOLKSWAGEN ATLANTA (5901 PEACHTREE BLVD, ATLANTA, GA 30341, (888) 848-3509) TO BE DIAGNOSED. THE CONTACT HAD NOT BEEN GIVEN THE DIAGNOSIS RESULTS FOR THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. *TT *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091430May 2, 2018
ELECTRICAL SYSTEM
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091248May 1, 2018
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), STEERING
TAKATA RECALL, ABS BRAKE LITE ON IN THE DASH. RECEIVED RECALL NOTICE ON STEERING COLUMN LOCK HOUSING
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11091114April 30, 2018
ELECTRICAL SYSTEM
AFTER MY VOLKSWAGEN 3 YEARS 36K WARRANTY WAS OVER I STARTED HAVING PROBLEMS REMOVING MY KEY FROM THE IGNITION. I HAD MENTIONED IT TO THE SERVICE ADVISOR WHO STATED THAT MY WARRANTY WAS ALREADY LAPSED AND I WOULD BE RESPONSIBLE FOR THE REPAIR. IN APRIL 2018, I RECEIVED A NOTICE FROM VOLKSWAGEN OF AN EXTENDED WARRANTY ON THE STEERING COLUMN LOCK HOUSING MAY DEVELOP A PROBLEM OF HARD TO REMOVE THE KEY OR NOT BEING ABLE TO REMOVE IT ALL. THIS IS THE EXACT PROBLEM THAT I HAVE BEEN HAVING SINCE THE MANUFACTURES WARRANTY EXPIRED IN JUNE OF 2016. IN THE ATTACHED LETTER IT STATES THAT THE WARRANTY EXTENSION EXTENDED TO ADDRESS THIS PROBLEM WAS FOR 10 YEARS OR 100K WHICHEVER COMES FIRST. I CURRENTLY HAVE ABOUT 104K ON MY VEHICLE, BUT NONE THE LESS TOOK IT INTO VOLKSWAGEN OF THE WOODLANDS IN TEXAS TO HAVE IT DIAGNOSED FOR THIS DEFECTIVE STEERING HOUSING ON 04/28/2018. I WAS ADVISED THAT THE STEERING HOUSING WAS IN FACT DEFECTIVE BY THE TECHNICIAN AT THIS DEALERSHIP. I WAS UNABLE TO GET RESOLUTION FROM VOLKSWAGEN CUSTOMER SERVICE AND CONTACTED KATHRENE FOX AT VW EXECUTIVE OFFICE TO SEE IF VOLKSWAGEN WOULD COVER THIS DEFECTIVE PART SINCE I WAS 4K OVER THERE 100K EXTENDED PART WARRANTY WHICH SHOULD BE A SAFETY RECALL NOT A EXTENDED WARRANTY AS OUTLINED IN THERE LETTER. I WAS TOLD BY MS. FOX THAT VW COULD NOT COVER THE STEERING HOUSING WHICH IS WITHOUT DOUBT A SAFETY HAZARD BECAUSE I WAS NOT A LOYAL CUSTOMER AND I WAS OVER THERE WARRANTY EXTENSION FOR THIS DEFECTIVE STEERING COLUMN HOUSING BY 4K. I AM WILLING TO ASSIST YOU IN YOUR INVESTIGATION IN ANY WAY TO RESOLVE THIS SAFETY ISSUE THAT INVOLVES NUMEROUS VEHICLE. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090918April 30, 2018
POWER TRAIN
I HAVE JUST FOUND OUT THAT THERE WAS A RECALL ON MY CAR ON 4/7/2015 ABOUT AN ISSUE WITH THE AXLES THAT I NEVER GOT A NOTICE TO TAKE ACTION OF WHAT TO DO TO FIX THE ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090976April 30, 2018
ELECTRICAL SYSTEM, ENGINE, STEERING
RECEIVED VERBAL QUOTES TO FIX THE ISSUE WITH THE KEY GETTING STOCK IN THE IGNITION WITH CAR RUNNING AND WAS TOLD IT WAS NOT COVERED BY VW AND THAT IT WOULD COST CLOSE TO 500.00 TO FIX AND I CHOSE TO LIVE WITH THE ISSUE...NOW I RECEIVED A LETTER TO GET REIMBURSED FOR THE COST WHEN I DID NOT HAVE IT FIXED. CALLED TO SET UP AN APPOINTMENT AND THE DEALER TOLD ME THE CAR IS OVER 100,000 MILES AND I WOULD HAVE TO PAY FOR IT. THIS TO ME IS NOT CORRECT. I BROUGHT THIS ISSUE UP MANY TIMES BEFORE THE CAR WENT OVER THE 100,000 AND THEY CLAIMED IT WAS BECAUSE THE CAR WAS OLD...I WOULD LIKE SOMEONE TO LOOK INTO THIS AND GET BACK TO ME SO I CAN HAVE THIS ISSUE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090990April 30, 2018
STEERING
STEERING COLUMN LOCK HOUSING - KEY DIFFICULT TO REMOVE OR STUCK IN THE STEERING COLUMN LOCK HOSING WHEN THE VEHICLE IS PARKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090828April 28, 2018
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION AND I CAN'T TURN OFF THE ENGINE. THE CAR IS PARKED WHILE I'M TRYING TO TURN OFF THE IGNITION TO STOP THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090403April 27, 2018
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
TAKATA RECALL. I HAVE A 2014 VOLKSWAGEN JETTA GLI EDITION 30 W/NAVIGATION. MY AIRBAG LIGHT CAME ON WHILE I WAS DRIVING THAT'S RIGHT IN MOTION. THE SAME DAY MY STEERING WHEEL STARTED CLICKING WHEN I TURNED IT TO THE LEFT ONE DAY. I WENT TO USE MY HORN AND IT WOULDN'T WORK. THEN NOTICED ALL OF MY ALL THE BUTTONS ON MY STEERING WHEEL WERE NOT WORKING EITHER. THE STEERING WHEEL BUTTONS ARE THE CONTROLS FOR THE NAVIGATION SETTINGS, TIME, PHONE. THERE ISN'T A WAY TO CHANGE SETTING USING THE CONSOLE BUTTONS. THE STEERING WHEEL CONTROLS ARE THE HUB OF SETTING CONTROLS. I CAN NOT USE MY HORN FOR ANYTHING. 18 WHEELERS SWAYING, SOMEONE NOT PAYING ATTENTION I CAN NOT USE MY HORN FOR ANY OF THESE REASONS. EVERY TIME I GET IN MY CAR I AM WITHOUT AN AIRBAG. I WENT ONLINE TO DO SOME RESEARCH. I FOUND A RECALL FOR THE 2014 JETTA I PRINTED OUT THE RECALL # AND TOOK IT TO THE DEALERSHIP AND SAID THIS RECALL AND THE CLICKING ON MY STEERING WHEEL MATCH. CAN YOU FIX THIS HERE? THE REPRESENTATIVE THEN TOLD ME THAT HE WAS SORRY THE RECALL DID NOT INCLUDE THE GLI 30 YEAR ANNIVERSARY EDITION JETTA. THE SHOP WOULD NOT ORDER THE PART WITHOUT A DIAGNOSTIC WHICH COST ME $120.88. ONCE THE DIAGNOSTIC WAS COMPLETE I RECEIVED A CALL "MA'AM YOU ARE CORRECT THE CLOCK SPRING IS WHAT NEEDS TO BE REPLACED AND THE PART IS $290.07 AND LABOR $316.88 WITH TAX A TOTAL OF $682.33 EVEN THOUGH EVERYTHING MATCHED THE RECALL. BECAUSE THIS RECALL ISN'T EXPANDED AND DOESN'T INCLUDE THE CORRECT CARS. I HAVE HAD TO PAY $803.21. I AM OUT SAFELY DRIVING WITH A AIRBAG OR THE SAFETY OF A HORN. THIS RECALL DOES NOT INCLUDE ALL CARS AFFECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090482April 27, 2018
AIR BAGS, SEAT BELTS
AIRBAG LIGHT IS LITE. REPAIR GARAGE INDICATES PASSENGER SIDE SEAT BELT TENSIONER IGNITOR NEEDS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090502April 27, 2018
UNKNOWN OR OTHER
GASES TXICOS EMANAN DEL AIRE ACONDICIONADO HACIA ADENTRO DEL VEHCULO.EL VEHCULO EST EN MOVIMIENTO EN CARRETERAS Y HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090206April 26, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
VW JETTA WOLFSBURG EDITION 2009. 1. I HAVE TAKEN MY CAR AUTO REPAIR SHOP OVER 5X OVER THE TIMES OVER THE PAST YEAR BECAUSE THE 'ENGINE MALFUNCTION' LIGHT WAS GOING ON/OFF INTERMITTENTLY - ON FOR 3 HOURS THEN OFF, ON FOR 2 DAYS, OFF. NOW THE CHECK ENGINE LIGHT IS PERMANENTLY ILLUMINATED ON THE DASHBOARD DESPITE MULTIPLE ENGINE AUTO REPAIR SERVICES RENDERED. 2. THE ABS AND EPS/ASR SYMBOLS ILLUMINATE AND ALARM GOES OFF RANDOMLY WITHOUT REASON WHILE I AM DRIVING 50-65MPH ON MAJOR NYC HIGHWAYS AND/OR WHEN IM DRIVING 15-35 ON A RESIDENTIAL STREET. THE EPS/ASR FLASHES CONTINUOUSLY WHILE SOUNDING AN ALARM FOR 60 SECONDS OR SO, ABS REMAINS CONSTANT LIT AND WILL CONTINUE TO DO SO UNTIL I AM ABLE TO STOP, TURN OF THE ENGINE, WAIT A MINUTE, AND THEN RESTART THE CAR. ON HIGHWAY I HAVE HAD TO DRIVE CONSIDERABLE DISTANCE WITH EMERGENCY LIGHTS FLASHING. 3. I WAS PULLED OVER BY A COP AT NIGHT BECAUSE ONE OF MY TAIL LIGHTS WAS OUT. I HAD NO IDEA THAT WAS THE CASE AND WOULD HAVE NEVER FOUND OUT BECAUSE THE "LIGHT BULB!" WARNING WAS NOT ON, AND NEVER CAME ON. I GOT IT FIXED 2 DAYS LATER, STILL NO LIGHT BULB SIGNAL, MY RIGHT TAILLIGHT WAS REPLACED. ABOUT 2 WEEKS LATER THE "LIGHT BULB!" ICON ILLUMINATED, I TESTED AND ALL THE LIGHTS WERE WORKING- BUT THE 'LIGHTBULB!' REMAINED LIT. ABOUT 2 WEEKS LATER THE LIGHTBULB WAS OFF. 4. THE AUX FEATURE ON MY CAR IS NO LONGER ACCESSIBLE. REPAIR SHOP BUT THEY WERE UNABLE TO FIX BECAUSE VW SPECIALITY CODE/ SYSTEM PROGRAMMING? 5. I HAVE NOTICED IT TAKES MORE EFFORT TO ENGAGE MY BRAKES WHILE DRIVING. I HAVE HAD MY CAR BRAKE PADS REPLACED AT LEAST 2X OVER THE PAST 6 YEARS (I HAVE DRIVEN ABOUT 20K MILES). ALSO NOTE - NO SYMBOL OF EMERGENCY BRAKE/ MECHANIC MAINTENANCE / WORN BRAKE PADS/ AUTOMATIC TRANSMISSION/GEARBOX SYMBOL WERE ILLUMINATED DURING THIS EVENT (IN FEBRUARY 2018) AND NONE OF THESE SYMBOLS HAD ILLUMINATED TO THIS DAY (APRIL 2018).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090299April 26, 2018
UNKNOWN OR OTHER
WITH THE AUTOMATIC TRANSMISSION IN DRIVE THE KEY CAN BE REMOVED FROM THE IGNITION. IT HAS BEEN THIS WAY FOR YEARS. A FEW YEARS AGO THE CAR ROLLED BACK INTO A DRIVEWAY WALL CAUSING SOME DAMAGE AFTER DEPARTING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090009April 25, 2018
VISIBILITY/WIPER
TAKATA RECALL MY WINDSHEILD WIPERS DO NOT WORK PROPERLY. ONLY TOP SPEED WORKS. SPEED 1 AND 2 DO NOT WORK, ONLY 3.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090082April 25, 2018
ENGINE, UNKNOWN OR OTHER
MY VEHICLE STARTS TO STALL OUT WHILE EITHER PULLING OUT IN FRONT OF TRAFFIC OR WHILE SITTING AT A STOP LIGHT. THE CAR DOES NOT STALL OUT COMPLETELY BUT FOR 4 SECONDS + THE CAR WILL BE NON RESPONSIVE TO THE GAS AND THE TACHOMETER GOES TO 0 WHICH WHEN PULLING OUT IN FRONT OF SOMEONE WITH THE CAR SITTING IDLE WHEN ITS SUPPOSED TO BE MOVING IS VERY SCARY. THIS HAPPENS RANDOMLY AND LAST OCCURANCE HAPPENED TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090178April 25, 2018
ELECTRICAL SYSTEM
ALTERNATOR WIRE MELTED PART OF THE BATTERY TOP FUSE BOX. CABLE WAS VERY HOT AND MAY HAVE CAUGHT FIRE IF I HADN'T SMELLED IT FIRST. HAD TO REPLACE THE ALTERNATOR CABLE HARNESS AND FUSE BOX PANEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089839April 24, 2018
ELECTRICAL SYSTEM
THE KEY BECOMES DIFFICULT TO REMOVE OR STUCK IN THE STEERING COLUMN. THIS WAS IDENTIFIED ON MY 2012 VW JETTA IN 2015 AT 81K MILES AND RECOMMENDED TO BE REPLACED BY A VW DEALERSHIP. AT THE TIME, I WAS UNABLE AFFORD THE REPLACEMENT COST. THIS HAS HAPPEN THROUGHOUT MY TIME OWNING THE CAR (TYPICALLY IN THE WARMER MONTHS). I EXPERIENCE THE ISSUE WHERE THE KEY BECAME STUCK YESTERDAY. WHEN I GOT HOME YESTERDAY I RECEIVED A LETTER FROM VW STATING THAT THIS IS A KNOWN-ISSUE AND THAT THEY ARE EXTENDING THE WARRANTY COVERAGE TO 10 YEARS OR 100KM MILES TO COVER THIS ISSUE. MY CAR HAS 130K MILES ON IT NOW AND I JUST SPOKE WITH VW AND HIGHLIGHTED THAT A VW DEALERSHIP IDENTIFIED THE ISSUE IN SEPTEMBER 2015 (81K MILES) WHEN THE CAR WOULD HAVE BEEN COVERED UNDER THIS EXTENDED WARRANTY. THEY TOLD ME BECAUSE I CHOSE NOT TO PAY FOR THE REPAIR THEN, THERE WAS NOTHING THEY COULD DO NOW. THIS IS EXTREMELY FRUSTRATING. VW DID NOT JUST DECIDE THIS MONTH THAT THIS WAS AN ISSUE AND SHOULD PAY FOR THESE REPAIRS AS THE EXTENDED WARRANTY DOESN'T DO ENOUGH AS MANY CARS ARE PROBABLY WELL BEYOND IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089928April 24, 2018
UNKNOWN OR OTHER
THE CAR WAS PARKED IN A SUPERMARKET PARKING LOT. RETURNED TO MY CAR AND THE CAR WASN'T MOVEABLE, THE BRAKES, STEERING WHEEL AND ACCELERATOR WERE LOCKED. I HAD STARTER REPLACED BY A MECHANIC WHICH WAS A TEMPORARY FIX. LAST DIAGNOSTIC WAS BRAKE VACUUM PUMP AND GASKET HAVE TO BE REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089544April 23, 2018
ENGINE
I JUST BOUGHT THIS CAR IN 2016 AT 30K MILES AND IT CURRENTLY HAS ONLY 50K MILES THE ENGINE SUFFERED CATASTROPHIC ENGINE FAILURE DUE TO A FAULTY TIMING CHAIN TENSIONER THAT THE MANUFACTURER WILL NOT RECALL OR REPLACE. I'VE READ THAT THIS IS A COMMON ISSUE WITH VW AND AUDI 2.0T ENGINES IN SOME CASES I'VE HEARD OF ENGINES FIRES AS WELL AS POWER FAILURE ON FREEWAYS THAT CAUSED POTENTIALLY DEADLY ACCIDENTS, LOST OF HANDLING LOSS OF POWER IN GENERAL. LUCKILY THIS OCCURRED TO ME WHILE NOT IN MOTION BUT INSTEAD IN A DRIVEWAY. MY CAR HAS BEEN OUT OF SERVICE FOR 6 MONTHS NOW AND IS NO LONGER COVERED BY THE MANUFACTURE WARRANTY AND WILL BE FORCED TO PAY FOR THIS OUT OF POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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