Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11098864May 30, 2018
ELECTRICAL SYSTEM
IGNITION PROBLEM. IS HARD TO TURN OFF THE CAR, THEY KEY KEEPS GETTING STUCK. AND I JUST BOUGHT THE CAR 2 DAYS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098649May 29, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN JETTA. AFTER DRIVING THE VEHICLE AND PARKING IT, A VERY STRONG ODOR OF FUEL WAS DETECTED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098241May 28, 2018
UNKNOWN OR OTHER
IGNITION SWITCH. MY IGNITION SWITCH IS GOING OUT, IT HAS BECOME HARD FOR ME TO TURN ON AND TURN OFF MY CAR. I KNOW THERE HAVE BEEN CLASS ACTION LAWSUITS INVOLVING OTHER AUTOMOTIVE MANUFACTURERS AND THIS NEEDS TO BE A RECALL. ITS DANGEROUS FOR ME TO OPERATE MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098246May 28, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAVE 2014 VW JETTA THE CAR HAS HORN PROBLEM AND ALSO SOME ELECTRICAL PROBLEM. HORN SOMETIMES WORKING SOMETIMES NOT. THIS IS SERIOUS SAFETY PROBLEM SHOULD BE FIXED. DEALER TRY TO CHARGE ME THE DIAGNOSTIC FEE AND ALSO REPAIR COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098325May 28, 2018
ELECTRICAL SYSTEM
I PARKED AT THE STORE AND THE KEY GOT STUCK IN THE IGNITION WHILE THE CAR IS RUNNING PREVENTING ME FROM TURNING THE CAR ENGINE OFF . WHEN HE KEY GETS STUCK IN THE IGNITION SWITCH WITH THE ENGINE RUNNING PREVENTING YOU FROM TURNING THE CAR ENGINE OFF. THEREFORE YOU CAN'T LEAVE YOUR CAR TO GO IN THE HOUSE , STORE OR EVEN TO THE BATHROOM. THIS WILL ALLOWS YOUR CAR TO BE ATTRACTIVE TO CAR THEIVES WHEN YOU MUST LEAVE TO GET HELP. NEEDS A RECALL ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098209May 27, 2018
UNKNOWN OR OTHER
I WAS UNABLE TO TURN THE KEY IN THE IGNITION IN ORDER TO TURN THE CAR OFF. WHEN I HAD STARTED THE CAR IT DID SEEM LIKE THE KEY WAS NOT TURNING AT FIRST, BUT THEN IT STARTED LIKE NORMAL. ONCE I DROVE TO MY FIRST DESTINATION I WAS UNABLE TO TURN THE CAR OFF, SO I DROVE TO A REPAIR SHOP WHERE THEY HAD TO TAKE APART THE IGNITION SWITCH AND STEERING WHEEL COLUMN TO TURN THE CAR OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097898May 25, 2018
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097963May 25, 2018
POWER TRAIN, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2005 VOLKSWAGEN JETTA. WHILE DRIVING 65 MPH, THE VEHICLE DID NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE HAD TO BE TURNED OFF AND RESTARTED TO REMEDY THE FAILURE. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 279,000. THE VIN WAS NOT AVAILABLE. *TT CONSUMER STATED INCIDENT HAPPENS WHEN DRIVING IN THE RAIN.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097853May 24, 2018
SERVICE BRAKES
INDICATOR LIGHT ON FOR ABS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097683May 23, 2018
FUEL/PROPULSION SYSTEM
WHILE DRIVING VEHICLE IN PARKING LOT, CAR SOUNDED STRANGE. AS CAR MOVING THROUGH PARKING LOT CAR COMPLETELY STALLED. TURNED HAZARDS ON. TURNED CAR OFF AND ATTEMPTED TO RESTART CAR. CAR WOULD NOT RESTART AND WINDOWS WOULD NOT FUNCTION. AFTER A FEW MINUTES A NICE GENTLEMAN OFFERED TO PUSH CAR TO SAFE LOCATION. PUT CAR IN NEUTRAL AND STEERED AS NICE GENTLEMAN PUSHED CAR. CAR LOST ALL POWER STEERING AT THIS TIME. CONTACTED NEAREST VW DEALERSHIP, VW VALENCIA. VW VALENCIA STATED SHOP AND DEALERSHIP WOULD BE SHUTTING DOWN AND COULD NOT HELP ME, DIRECTED ME TO NEAREST VW 14 MILES AWAY. PREGNANT AND WITH A 2 YEAR OLD IN THE CAR DECIDED IT WOULD NOT BE SAFE TO VENTURE OUT OF MY TOWN. CALLED AAA. AAA TOWED ME TO GERMAN HI TECH INC. GERMAN HI TECH INC DETERMINED FUEL PUMP WAS TO BLAME. RESEARCHED VW FUEL PUMP RECALLS. FOUND RECALLS ON PASSAT AND CC MODELS. CONTACTED VW TO DETERMINE IF RECALL IS EXTENDED TO JETTA TDI. VW EMPLOYEE TOLD ME NOT AT THIS TIME. DETERMINED BEST COURSE OF ACTION TO HAVE WORK COMPLETED IN TOWN IF NO GUARANTEE OF RECALL. DID FILE A COMPLAINT WITH VW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097251May 22, 2018
UNKNOWN OR OTHER
THE IGNITION SWITCH ON MY 2011 JETTA IS REGULARLY BECOMING STUCK AND I CANNOT TURN OFF MY VEHICLE. I SPENT OVER AN HOUR ON SATURDAY EVENING WHILE PARKED IN DRIVEWAY TRYING TO TURN THE VEHICLE OFF AND REMOVE THE KEY TO NO AVAIL. I HAD TO REMOVE THE FUEL PUMP FUSE ALONG WITH UNPLUGGING THE BATTERY. THE RADIO SYSTEM ALSO WENT OUT. FOLLOWING A LOUD POP THE SYSTEM QUIT WORKING COMPLETELY. SIMILAR TO MANY REPORTS I HAVE READ ONLINE SINCE THE OCCURRENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097312May 22, 2018
UNKNOWN OR OTHER
THE IGNITION KEY STAYS INSIDE THE IGNITION SWITCH, AND SOMETIMES THE CAR CAN NOT BE STARTED OR IT CAN NOT BE REMOVED FROM THE IGNITION SWITCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097146May 21, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I WAS DRIVING AND MY CAR STAYED GOING AT THE SPEED I WAS DRIVING IT WOULD NOT EXHILARATE OR BRAKE IT STAYED FROZEN FOR A COUPLE OF MINUTES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096648May 18, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
ACCELERATION FALLS FLAT UNEXPECTEDLY OFF THE LINE. EVER SINCE THE RE-PROGRAM OF THE TDI AFFECTED VEHICLES THE CAR WILL ACCELERATE QUICKLY AT FIRST WHEN GIVEN GOOD THROTTLE (70%+), BUT THEN ALL OF A SUDDEN AT 30-40MPH OR SO IT WILL TOTALLY FALL FLAT ALL OF A SUDDEN, AND DANGEROUSLY SO. IT JUST COMPLETELY LOSES POWER, AND BEING A DIESEL, IT DECELERATES FAIRLY QUICKLY. I HAVE HAD NUMEROUS TIMES WHERE IT'S HAPPENED, SO MUCH SO, I KNOW BETTER THAN TO EVEN TRY ANYMORE. WHEN PULLING OUT IN CHICAGO TRAFFIC THIS CAN DEFINITELY BITE YOU IN THE REAR. IT ALMOST SEEMS WORSE IN 'SPORT' MODE ALSO. I SOLD THESE CARS FOR ALMOST 8YRS AND I NEVER DROVE ONE THAT ACTED LIKE THIS. I THINK THEY NEED NEW PROGRAMS, THE CURRENT ONES ARE NOT ONLY WEAK, BUT DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096712May 18, 2018
UNKNOWN OR OTHER
I WAS DRIVING MY VEHICLE ON THE HIGHWAY AROUND 9 OR 10AM IT WAS CLEAR AND SUNNY. TRAFFIC WAS MODERATE I WAS GOING ABOUT 45MPH. THE VEHICLE IN FRONT OF ME SLAMMED ON THERE BRAKES AND CAME TO A COMPLETE STOP. I WAS AT LEAST 3 OR 4 MAYBE MORE CAR LENGTHS BEHIND THEM WHEN I SAW THEM BRAKE. I WASN'T WORRIED ABOUT STOPPING AS I HAD PLENTY OF ROOM BUT WHEN I WENT TO SLOW DOWN I ENDED UP PUSHING MY BREAK PEDDLE ALL THE WAY DOWN COMPLETELY DOWN TO THE FLOOR, YET I WAS NOT BRAKING THAN AS I GOT CLOSER I TRIED TO SWERVE TO THE LEFT TO THE SHOULDER BECAUSE W WERE ON THE FAR LEFT INSIDE PANE THE CARPOOL LANE. WHEN I TRIED TO TURN THE STEERING WHEEL I SEEMED TO BE LOCKED I THEN TRIED TO TURN TO THE RIGHT AND AGAIN I WAS LOCKED. SO I BRACED FOR IMPACT BECAUSE MY BREAKS WERE NOT BRAKING AND I COULD NOT TURN M STEERING WHEEL TO AVOID THE ACCIDENT AND I ENDED UP SPAMMING INTO THE BACK OF THERE SUV GOING ROUGHLY 45MPH. MY SPEED NEVER SLOWED ANY. MY CAR WAS TOTALLED SPILLING RADIATOR FLUID ALL OVER THE ROADWAY. HE TO BE TOWED . I WAS ESSENTIALLY RENDERED HOPELESS UNABLE TO SLOW DOWN OR STOP AND UNABLE TO SWERVE NEITHER DIRECTION SO I OUL AT LEAST AVAPID HITTING THE CAR ON FONT OF ME. I WAS UNABLE TO AVOID THIS ACCIDENT THAT WOULD NOT HAVE BEEN EVEN THINKABLE HAD THE BRAKES NO LOCKED AND THE STEERING WHEEL NOT LOCKED. I WAS GIVEN A TICKET FOR REARENDING THEM. I A FEW MONTHS LATER DID A SEARCH AND FOUND THAT THIS JETTA HAD A RECALL STATING THE ABS SYSTEM MALFUNCTIONS YET I NEVER RECEIVED NOTICE . I TODAY CHECKED VIN NUMBER AND NOW IT STATES NO RECALL. PLEASE HELP. THIS ACCIDENT UAS CAUSED ME LOTS OF ISSUES. EVEN TODAY I STILL AM WITHOUT A VEHICLE ALMOST 1YR LATER. I DO NO HAVE PICTURES OR REPORTS TO UPLOAD BUT A STATE PATROL OFFICER DID DO A COLLISION REPORT YJAT IS AVAILABLE. I JUST DONT HAVE THE MONEY FOR A COPY.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11096449May 17, 2018
STEERING
KEY GETS STUCK IN THE IGNITION WITH CAR STILL ON AND IN PARK. CANNOT GET CAR TURNED OFF OR KEY OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096535May 17, 2018
STEERING
IT'S VERY DIFFICULT TO REMOVE AND ENGAGE THE IGNITION CYLINDER ON MY 2015 VW TREADING. IT TAKES SEVERAL SECONDS TO REMOVE OR ENGAGE THE CYLINDER. VW CANADA BRAMGATE SERVICE LOCATION INDICATED THAT THEY CAN DIAGNOSE THE CYLINDER FOR A FEE, BUT WOULD NOT TELL ME WHETHER THIS SAFETY ISSUE WAS COVERED UNDER WARRANTY UNTIL AFTER THE DIAGNOSTIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11094153May 16, 2018
AIR BAGS, ELECTRICAL SYSTEM
I HAVVE BEEN HAVING ELECTRICAL ISSUES THE PAST THREE-FIVE MONTHS ON THIS VEHICLE TODAY WHEN IN A CAR ACCIDENT THE AIR BAG LIGHTS CAME ON BUT NO AIR BAGS DEPLOYED FIRE AND RESCUE SIAD THEY SHOULD HAVE DEPLOYEED. THE RADIO WOULD TURN ON AND OFF AND SOMETIMES THE HEAD LIGHTS WOULDNT TURN ON.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11093935May 15, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. JIM ELLIS VOLKSWAGEN (5901 PEACHTREE BLVD, ATLANTA, GA 30341) DIAGNOSED THAT THE FUEL SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE FUEL SENSOR WAS REPLACED AGAIN; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER FOR HARD AND SOFT DIAGNOSTIC TESTS; HOWEVER, THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11094006May 15, 2018
STEERING
I WAS HAVING TROUBLES TURNING MY CAR OFF IN DECEMBER 2015. THE KEY WAS STUCK IN THE ON POSITION AND NO MATTER WHAT I DID, I COULDN'T REMOVE IT. CALLED THE DEALERSHIP, AND WAS TOLD TO BRING MY CAR IN IMMEDIATELY. THEY REPLACED THE STEERING COLUMN LOCK HOUSING. EVERYTHING WAS GOING GREAT. I SPENT OVER $700 BETWEEN PARTS AND LABOR, BUT MY CAR WAS FIXED. FAST FORWARD TO APRIL OF 2018, I RECEIVE A LETTER FROM VOLKSWAGEN STATING THAT THE PART I HAD REPLACED WAS BEING RECALLED AND THEY WERE EXTENDING THE WARRANTY TO 10 YEARS OR 100,000 MILES, WHICHEVER OCCURS FIRST. NOW, IT'S MAY OF 2018, AND MY CAR WILL NOT TURN OFF AGAIN. IT'S NOT BEEN 10 YEARS (MY CAR IS A 2012), BUT I HAVE 149,000 MILES ON IT, SO THEY WILL NOT REPLACE THE LOCK HOUSING. THEY WILL HOWEVER, LOOK OVER MY DOCUMENTATION FROM 2015 TO "POSSIBLY" REIMBURSE ME. NOW, THE PROBLEM IS, I DON'T BELIEVE THAT I SHOULD HAVE TO REPLACE THAT PART EVERY 2.5 YEARS. ACCORDING TO THE LADY FROM VW CUSTOMER CARE, SHE UNDERSTANDS MY FRUSTRATIONS, BUT CAN'T DO ANYTHING ABOUT IT. SO NOW, I HAVE TO TAKE MY CAR BACK IN TO THE DEALERSHIP, AND PAY FOR A THIRD PART, EVEN THOUGH THE REPLACEMENT PART I ALREADY PAID FOR WAS FAULTY WHEN THEY REPLACED IT ( SINCE IT HAD TO COME STRAIGHT FROM VW). I HAVE READ MANY REVIEWS ABOUT THE SAME THING HAPPENING TO VOLKSWAGEN VEHICLES. LESSON LEARNED, I WILL NEVER BUY ANOTHER VW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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