Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11123612August 31, 2018
UNKNOWN OR OTHER
THE VEHICLE IS STATIONARY AND IN PARK. THE KEY WILL NOT TURN IN THE IGNITION, EVEN TO START THE CAR. WHEN THE CAR CAN BE STARTED, AND IS RUNNING AND PLACED IN PARK, THE KEY WILL NOT COME OUT OF THE IGNITION AND THE CAR IS DIFFICULT TO TURN OFF. THE KEY IS OFTEN LOCKED IN THE IGNITION WITH NO WAY OF REMOVING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123805August 31, 2018
ELECTRICAL SYSTEM
IGNITIONS SWITCH WON'T TURN OFF AND CAR KEEPS RUNNING UNTIL BROUGHT TO SHOP TO TURN OFF. MANY ATTEMPTS TO GET THE IGNITION SWITCH TO TURN OFF FAILED, BEFORE THIS HAPPEN FEW TIME THE CAR TURNED OFF FOR NO REASON, NOT SURE IF IT IS RELATED TO THE IGNITION SWITCH NOT TURNING OFF PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123458August 30, 2018
UNKNOWN OR OTHER
THE IGNITION SWITCH ON MOST CARS BREAK WITHIN 50,000 MILES. THIS STOPS THE OWNER FROM BEING ABLE TO REMOVE THE IGNITION KEY, THUS MAKING THE VEHICLE EASY TO STEAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123526August 30, 2018
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION AND I CANNOT TURN OFF THE ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123561August 30, 2018
EXTERIOR LIGHTING
DRIVING HELLO ALL STATE ROUTE AFTER DARK AT 55 MI./H THE HEADLIGHTS WENT OUT COMPLETELY AND THEN CAME BACK ON IN A SHORT MATTER OF SECONDS. HAD THE ROAD NOT BEEN STRAIGHT AT THAT SECTION I COULD HAVE VERY EASILY COLLIDED WITH TREES OR GUARDRAILS. THE 1ST TIME THIS HAPPENED WAS 2012-08-01. I HAD THE LOCAL VOLKSWAGEN EXPERT GARAGE REPLACED THE HEADLIGHTS STOCK. THE NEXT TIME THAT OCCURRED WAS JULY 2018. THIS IS A SEVERE SAFETY HAZARD I HAVE NOT SOUGHT ANY REPAIRS YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123281August 29, 2018
ELECTRICAL SYSTEM
CLUSTER..IINTERAL WIRING CLOCK ALWAYS RESETS AT 12:00 WINDSHIELD WASHER PUMP STOPPED WORKING AIR CONDITIONING POPS FUSES POWER SUPPLY PORTS HAVE NO POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123372August 29, 2018
POWER TRAIN
IDLED IN LEFT LANE, WAITING FOR GREEN LIGHT TO MAKE LEFT. WHEN LIGHT TURNED GREEN, ATTEMPTED TO MOVE FORWARD. THE CAR TO LURCHED VIOLENTLY AND STALLED IN THE LANE OF TRAFFIC. THE CAR LURCHED SO STRONGLY THAT WHEN IT RECOVERED, MY REAR BUMPER HIT THE FRONT LICENSE PLATE OF THE CAR BEHIND ME BENDING THEIR LICENSE PLATE. ALL THE WARNING LIGHTS ON DASH LIT UP LIKE THE VEGAS STRIP. DESPITE ALL EFFORTS, COULD NOT GET CAR TO RESTART. THEN CAR WENT DASH WENT DARK. STILL COULD NOT GET CAR TO RESTART. TRIED TO GET CAR TO RESTART FOR ABOUT 10 MINUTES. CAR FINALLY RESTARTED AND I WAS ABLE TO COMPLETE LEFT TURN AND PARK VEHICLE IN PARKING LOT AT MY PLACE OF EMPLOYMENT. THERE I EXCHANGED INFORMATION WITH THE OTHER DRIVER REGARDING DAMAGE TO OTHER VEHICLE. WENT TO WORK ALL DAY, AND WAS ABLE TO START THE CAR WITH NO ISSUES AT THE END OF THE WORK DAY. DROVE CAR STRAIGHT TO VW. AFTER 4 DAYS AT VW, VW CONCLUDES THAT THE DUAL CLUTCH MODERATOR NEEDS TO BE REPLACED FOR A COST OF $6000. MANY 2013 JETTA HYBRIDS HAVE BEEN RECALLED FOR TRANSMISSION CONCERNS INCLUDING ISSUES WHERE THE CAR IS UNABLE TO HANDLE THE TRANSITION BETWEEN GAS AND ELECTRIC HOWEVER THIS VIN IS NOT INCLUDED. CAR IS NOT SAFE. DRIVER DOES NOT RETAIN CONTROL OF VEHICLE'S MOVEMENTS. CAR'S MOVEMENTS ARE UNPREDICTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122962August 28, 2018
ELECTRICAL SYSTEM
I CANNOT REMOVE THE KEY FROM THE IGNITION TO SHUT OFF THE ENGINE. THE CAR IS PARKED IN MY DRIVE WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123043August 28, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
ABS MODULE RECALL I HAVE AN INCOMPLETE RECALL THAT VOLKSWAGEN IS NOT TRYING TO FIX. THEY ARE SAYING THAT THEY ARE NOT GETTING A CONNECTION TO BE ABLE TO READ THE RECALL AND THAT I WOULD HAVE TO BUY THE NEW ABS MODULE SO THAT THEY COULD DO AN UPDATE ON THE NEW MODULE. WHEN IT CLEARLY STATES IN THE RECALL THAT ABS MODULES WITH AN INSUFFICIENT GROUND CONNECTION WOULD BE REPLACED. VOLKSWAGEN HAS DONE NOTHING BUT SAY THEY CAN'T GET THE CODE TO SHOW FOR THEM TO PERFORM THE RECALL. I UNDERSTAND WHY VOLKSWAGEN HAS THE MOST COMPLAINTS BECAUSE EVEN IF IT'S SOMETHING THEY ARE REQUIRED TO FIX THEY WILL TRY TO WEASEL THEIR WAY OUT OF REMEDYING THE SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123077August 28, 2018
UNKNOWN OR OTHER
I COMPLAINED ABOUT THIS BACK IN MARCH AND OF COURSE THERE WAS NOTHING DONE. THIS HAS BEEN AN ONGOING ISSUE WITH VOLKSWAGEN ACCORDING TO ON LINE FORUMS. WE COULD NOT TURN OFF OUR CAR, THEY KEY WOULD NOT TURN IN THE IGNITION. I HAD TO PAY OVER THREE HUNDRED DOLLARS TO GET ANOTHER IGNITION FROM VOLKSWAGEN. HERE IT IS JUST FIVE MONTHS LATER AND WE ARE HAVING THE SAME PROBLEM, AGAIN! ISN'T IT TIME TO DO SOMETHING AND MAKE VOLKSWAGEN ACCOUNTABLE, NOT ONLY ARE THE STOCK IGNITIONS DEFECTIVE, SO ARE THEIR REPLACEMENT IGNITIONS. PLEASE ORDER A RECALL AND MAKE THEM RESPONSIBLE. THIS IS OBVIOUSLY HAPPENING WHEN I COME TO A STOP, PLACE IN PARK AND ATTEMPT TO TURN OFF THE IGNITION, THE KEY DOES NOT MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123084August 28, 2018
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE ANTI-LOCK BRAKE SYSTEM, ELECTRONIC STABILITY CONTROL, AND PARKING BRAKE INDICATORS WERE ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SHEEHY VOLKSWAGEN OF SPRINGFIELD (6601 BACKLICK RD, SPRINGFIELD, VA 22150, (703) 544-2973) DIAGNOSED THAT THE ANTI-LOCK BRAKE SYSTEM NEEDED TO BE REPLACED DUE TO A LACK OF CONNECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122000August 23, 2018
VISIBILITY/WIPER, UNKNOWN OR OTHER
THE HEADLINER ADHESIVE FOR THE VEHICLE HAS COME UNGLUED AND IS CAUSING THE FABRIC TO SAG AND PREVENT A CLEAR LINE OF SIGHT. THIS IS A LATENT SAFETY DEFECT. FROM A REASONABLE SEARCH ON THE INTERNET IT APPEARS THAT MANY JETTA OWNERS HAVE HAD THE SAME ISSUE, INDICATING A COMMON MANUFACTURING ISSUE. THE ADHESIVE THAT WAS USED IS THE SAME AS THE ADHESIVE USED ON THE REMAINDER OF THE INTERIOR PANELS WHICH ARE ALSO COMING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121561August 22, 2018
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
THE DOOR LOCKS WILL NOT LOCK PROPERLY, ALL THEY DO IS CLICK TRYING TO LOCK AS I DRIVE - FROM TIME TO TIME, IF THEY DO LOCK - I CAN'T UNLOCK THE DRIVER SIDE DOOR FROM INSIDE THE CAR, AND HAVE TO CRAWL OUT THE PASSENGER SIDE. THIS IS A MAJOR SAFETY CONCERN IN THE EVENT I NEED TO EXIT THE CAR IN AN EMERGENCY. I HAD THE SAME ISSUE ON A 2009 JETTA - AND I IF YOU LOOK ON THE INTERNET - THERE ARE MANY OTHERS WITH THE SAME ISSUE. I FEEL IT'S A DESIGN FLAW FROM VW - AND IT'S QUITE OBVIOUS IT'S BEEN GOING ON FOR QUITE SOME TIME NOW - AND I'M SURE VW KNOWS ABOUT IT, BUT HAS FAILED TO FIX THE ISSUE. I FEEL THE ONLY WAY VW WILL FIX THE ISSUE IS IF THE NTSB FORCES THEM TO DO A RECALL - PLEASE HELP US ? ALSO, I'M NOT ABLE TO LOCK THE DOORS MANUALLY EITHER INSIDE OR OUTSIDE THE CAR. THANK YOU, *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121573August 22, 2018
ELECTRICAL SYSTEM
THE KEY IS STUCK IN THE IGNITION CYLINDER WITH THE CAR ON AND CANNOT BE TURNED TO THE OFF POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121619August 22, 2018
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE REAR DRIVER AND FRONT PASSENGER DOORS DID NOT LOCK WHEN THE ALARM WAS ACTIVATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AUTOBAHN MOTORCAR GROUP (3000 WHITE SETTLEMENT ROAD, FORT WORTH, TX 76107, 817-336-0885) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCHES NEEDED TO BE REPLACED. THE MANUFACTURER WAS CALLED, BUT THERE WAS NO RESPONSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121188August 21, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE DOOR LOCKS WONT WORK, KEEPS JUST CLICKING, THIS IS A SAFETY FEATURE WHEN DRIVING ALONE OR STOPPING AT RED LIGHTS, ANYONE CAN ENTER YOUR VEHICLE AT ANYTIME.THE KEY GETS STUCK IN IGNITION WONT TURN. HEADLIGHTS KEEP BLOWING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121262August 21, 2018
ELECTRICAL SYSTEM
THE KEY WAS STUCK IN THE IGNITION MAKING IT IMPOSSIBLE TO TURN OFF THE CAR. THE ONLY WAY TO TURN OFF THE CAR WAS TO PULL A FUSE AND DISCONNECT THE BATTERY, A TEDIOUS PROCESS FOR STARTING AND STOPPING THE VEHICLE. ALSO, WHEN I TURNED OFF THE CAR MANUALLY I WAS UNABLE TO LOCK THE CAR WHICH IS UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121004August 20, 2018
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION AND I CANNOT TURN OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121045August 20, 2018
AIR BAGS
AIR BAG LIGHT DONT TURN OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120432August 16, 2018
AIR BAGS
I WAS IN A SIDE IMPACT CRASH WITH THE OTHER VEHICLE GOING APPROXIMATELY 60 MPH. I WAS HIT ON THE DRIVERS SIDE AND NONE OF THE AIRBAGS DEPLOYED. AFTER THE VEHICLE WAS TOWED, MY INSURANCE ADJUSTER OPENED THE DRIVERS SIDE DOOR TO ASSESS THE DAMAGE AND THE AIRBAG THEN DEPLOYED. MY INSURANCE ADJUSTER STATED THAT THE AIRBAG SHOULD HAVE DEPLOYED AND IT MAY HAVE HELPED WITH THE IMPACT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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