Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11138886October 7, 2018
FUEL/PROPULSION SYSTEM, POWER TRAIN, EXTERIOR LIGHTING
PUTTING A NEW BATTERY IN EVERY MONTH START PUSH START BUTTON WILL NOT WORK AIRBAG LIGHT OFF AND ON FRONT HEADLIGHTS PARKING LIGHTS BLOW EVERY 2 WEEKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133343October 4, 2018
ELECTRICAL SYSTEM
THE MAJOR PROBLEM OCCURRED SHORTLY AFTER MY 30,000 MILE CHECK UP, WHEN MY KEY GOT STUCK IN THE IGNITION, AND I COULD NOT TURN THE CAR OFF. I AM AWARE THIS PROBLEM DATES BACK TO AS EARLY AS 2012. I IMMEDIATELY CONTACTED VW CUSTOMER CARE SINCE I WAS AT APPROXIMATELY 36,400 MILES TO SEE IF THEY WOULD ASSIST IN REPLACING THIS PART. IN ADDITION, I WAS CHARGED 153.63 FOR THE DIAGNOSIS. MIDDAY ON SEPTEMBER 21, 2018, I RECEIVED A CALL FROM CUSTOMER CARE DENYING MY CLAIM COMPLETELY. I AM AWARE THAT THIS IS AN ONGOING PROBLEM, AND SHOULD BE UNDER A RECALL STATUS. I WAS ALSO INFORMED THAT VW HAS UPDATED THEIR IGNITION SWITCH (REPLACED WITH AN UPDATED MODEL NUMBER) SO THE REPLACEMENT PART WILL NOT CAUSE PROBLEMS. I FEEL LIKE THIS WAS A PLOY TO GET ME TO GO TO THE VW DEALERSHIP, SO THEY MAY CONTINUE TO PROFIT OVER THEIR PAST MISTAKES. I BELIEVE I HAVE PAID FOR SOMETHING THAT SHOULD BE COVERED UNDER A RECALL OR EXTENDED WARRANTY. IN ADDITION, I HAD THE BATTERY FAIL AT THE 36,000 MILE MARK AS WELL. I FEEL THAT I HAVE HAD MORE TROUBLE WITH THIS NEW CAR THAN ANY OTHER CAR I HAVE OWNED IN THE PAST, AND I AM NOT REALLY THRILLED AS A FIRST TIME VW OWNER. *JS *JS THE CONSUMER STATED THERE WAS A RECALL ISSUED FOR THIS PARTICULAR FAILURE. DUE TO THE VIN, THIS VEHICLE WAS NOT INCLUDED ON THE RECALL. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133095October 3, 2018
ELECTRICAL SYSTEM
I STARTED THE CAR WITH THE KEY FOB FROM THE DEALERSHIP AND UPON RETURNING HOME FOUND THAT THE KEY WOULD NO LONGER TURN BACK/DISENGAGE/COME OUT OF THE IGNITION (KEY HOLE ON THE STEERING COLUMN). THE CAR NOW RUNS NON-STOP UNTIL THE FUEL IS GONE. THERE ARE NO OTHER ITEMS/KEYS ATTACHED TO THE KEY FOB TO GIVE ANY KIND OF ADDED WEIGHT OR BEND TO THE KEY FOB. UPON LOOKING ONLINE, I'VE REALIZED THIS TO BE A COMMON PROBLEM WITHIN THE COMMUNITY OF JETTA OWNERS AND NOW KNOW THE THE ISSUE IS COVERED UNDER AN EXTENDED WARRANTY FOR MODEL YEARS 2012-2013 WHICH REALLY MAKES ME WONDER IF VW KNEW ABOUT THE PROBLEM AND JUST DIDN'T CARE SINCE THE ISSUE STILL OCCURS IN NEWER MODELS. I THINK THIS SHOULD BE COVERED UNDER ANOTHER EXTENDED WARRANTY FROM VOLKSWAGEN, OR ADDED TO THE EXISTING EXTENDED WARRANTY OF THE 2012-2013 MODEL JETTAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132324September 30, 2018
ELECTRICAL SYSTEM
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE (VEHICLE STATIONARY).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132345September 30, 2018
SERVICE BRAKES
THE ABS MODULE FAILED. DEALER SAID THERE WAS NO RECALL FOR MY CAR, BUT I SEE THAT THERE WAS IN FACT A RECALL OF 2009JETTAS FOR THIS EXACT ISSUE. MY REPAIR WAS 1413.48 ON 9/11/18. THE VEHICLE WAS FINE, INSPECTED 8/10/18, ONE MONTH LATER MY 16 YEAR OLD WAS DRIVING TO SCHOOL AND THE ABS LIGHT CAME ON, THE BRAKE LIGHT WAS FLASHING, AND THERE WAS A CONSTANT BEEPING ALARM WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132075September 28, 2018
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2019 VOLKSWAGEN JETTA. THE CONTACT JUST PURCHASED THE VEHICLE AND STATED THAT THE HEADLIGHTS WERE FAULTY. THE VEHICLE WAS TAKEN TO SHEEHY VOLKSWAGEN OF SPRINGFIELD (6601 BACKLICK RD, SPRINGFIELD, VA 22150, (703) 544-2973), BUT AFTER SEVERAL REPAIRS, THE HEADLIGHTS WERE STILL FAULTY. THE DEALER INFORMED THE CONTACT THAT HE COULD NOT EXCHANGE HIS VEHICLE FOR ANOTHER ONE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WOULD CALL THE CONTACT BACK IF THE VEHICLE COULD BE EXCHANGED. THE FAILURE MILEAGE WAS 24.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132092September 28, 2018
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN JETTA. THE CONTACT HAD DIFFICULTY TURNING THE KEY IN THE VEHICLE'S IGNITION SWITCH. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO STONE MOUNTAIN VOLKSWAGEN (3500 STONE MOUNTAIN HWY, SNELLVILLE, GA) WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132106September 28, 2018
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE KEY BECAME STUCK IN THE RUN POSITION IN THE IGNITION. THE CONTACT STRUCK THE IGNITION WITH A HAMMER LIGHTLY AND THE KEY WAS ABLE TO BE RELEASED. THE VEHICLE WAS TAKEN TO CIOCCA VOLKSWAGEN (1346 LEHIGH ST, ALLENTOWN, PA 18103, (610) 797-6330) WHERE THE CONTACT WAS INFORMED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131795September 26, 2018
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
WHILE THE VEHICLE IS IN MOTION, IT "JERKS" OR MAKES A SHAKING MOVEMENT. WHILE THE VEHICLE IS IN MOTION, THE "DOOR AJAR" LIGHT STAYS ON ALTHOUGH ALL DOORS HAVE BEEN OPENED AND CLOSED. WHILE STATIONARY, THE VEHICLE BRAKE LIGHT IS NOT WORKING. WHILE STATIONARY AND IN MOTION, THE VEHICLE'S CHECK ENGINE LIGHT STAYS ON. THE REAR MIDDLE PASSENGER SEATBELT IS NOT USEABLE. THE DRIVER'S DOOR REMAINS UNLOCKED AFTER PRESSING THE "LOCK DOORS" BUTTON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131070September 24, 2018
SEAT BELTS, SEATS
1) DRIVER'S SIDE FRONT SEAT BELT BECAME PROBLEMATIC TO CLICK INTO THE RECEIVER, OFTEN WHEN INSERTING THE BUCKLE INTO THE RECEIVER, IT WOULD BOUNCE BACK OUT AS IF BEING EJECTED 3-6 TIMES BEFORE LATCHING. DEALER EXAMINED, ACKNOWLEDGED SOMETHING WASN'T RIGHT AND RECOMMENDED REPLACEMENT OF THE RECEIVER. 2) DRIVER'S SIDE FRONT SEAT BEGAN EXHIBITING SLIGHT ROCK AND CLICK DURING ACCELERATION AND DECELERATION. DEALER RECOMMENDED REPLACING THE SEAT FRAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130611September 21, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), SEAT BELTS
ABS, BRAKE, SEAT BELT AND WASHER LIGHTS CAME ON AND STILL ON AT ALL TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130394September 20, 2018
SEATS
SEATS ARE GETTING EXCESSIVELY HOT AND STARTING TO BURN THROUGH THE VISION AND FABRIC. SMOKE IN COMPARTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130484September 20, 2018
SERVICE BRAKES
WHILE DRIVING MY CAR ON NORMAL DRIVING CONDITIONS, NO RAIN, DAYLIGHT HOURS, WHEN COMING UP ON A STOP SIGN I PUSHED THE BRAKE PEDAL AND IT WOULDN'T PUSH, THE BREAKS DIDN'T WORK, I PUMPED THEM AND STILL THE PEDAL WOULDN'T MOVE, ON THE FOURTH OF FIFTH PUMP FINALLY THE PEDAL WOULD COMPRESS. THIS HAS HAPPENED APPROX 6-8 TIMES OVER THE LAST 4 YEARS BUT YESTERDAY IT WAS A SERIOUS ISSUE. I COULDNT GET MY BRAKES TO REACT AND REAR ENDED THE CAR IN FRONT OF ME , AND THE VALUE OF MY JETTA IS NOW LIKELY A TOTAL LOSS. I HAVE PERIODICALLY LOOKED FOR RECALLS ON THIS ISSUE AND HAVE FOUND ONLY SIMILIAR COMPLAINTS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11130485September 20, 2018
VEHICLE SPEED CONTROL
THE CRUISE CONTROL DOES NOT DISENGAGE WHEN THE CLUTCH PEDAL IS TAPPED OR FULLY PRESSED. AS SOON AS THE CLUTCH IS RELEASED THE CAR RESUMES THE PREVIOUS SET SPEED. THIS BEHAVIOR WHICH IS INCONSISTENT WITH ANY STANDARD VEHICLE I HAVE EVER DRIVEN CREATES AN UNSAFE SITUATION IF THE CAR IS IN CRUISE, APPROACHING A SLOWER CAR, AND THE SPEED IS DECREASES BY COASTING. UPON RE-ENGAGING, THE CAR SPEEDS UP AND ALMOST CAUSED ME TO HIT A CAR IN FRONT OF ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130506September 20, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
MY VOLKSWAGEN JETTA 2011 SEEMS TO HAVE MISFIRE. IT HAS A CHECK ENGINE LIGHT ON. THE CAR SHAKES WHEN SLOW DOWN AND/OR AT STOPS. VW CERTIFIED MECHANIC TRIED CHANGING THE PLUGS, AND CLEANING THE VALVES BUT NOTHING HELPED. HE ALSO TIED SHAFT CRANK SENSOR THAT DID NOT HELP EITHER. FINALLY THE DIAGNOSIS REPORT INDICATED THAT IT'S TIMING CHAIN ISSUE THAT NEED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130187September 18, 2018
ENGINE, UNKNOWN OR OTHER
VEHICLE STALLS RANDOMLY WHILE IDLING AND HAS HAPPENED TWICE WILL DRIVING AT LOW SPEEDS, WHICH CAUSES LOSS OF POWER STEERING. THE CAR ALSO DRIVES ROUGH BEFORE, AND THE STALLING HAPPENS SOMETIMES 3-4 TIMES A DAY AND OTHER TIMES NOT AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129806September 17, 2018
UNKNOWN OR OTHER
KEY GOT STUCK INSIDE IGNITION. I COULDNT TURN CAR OFF FOR OVER 10 MINUTES. IT HAS OCCURED SEVERAL TIMES IN LAST MONTH JUST GETTING WORSE NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129954September 17, 2018
ELECTRICAL SYSTEM
KEY GETS STUCK IN IGNITION AND I CANNOT TURN OFF THE ENGINE."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129728September 16, 2018
ELECTRICAL SYSTEM
IGNITION KEY WILL NOT TURN ENGINE OFF, CANNOT REMOVE WITHOUT 10 MINUTES OF JIGGLING. SECOND OCCURRENCE, SECOND REPAIR. MY VEHICLE HAS 49,800 MILES. IGNITION MODULE AND ASSOCIATED PARTS WERE REPLACED IN 2015 DUE TO FAILURE AND NOW IN SEPTEMBER 2018 DUE TO FAILURE. KEY ALSO BROKE DUE TO REPEATED ATTEMPTS TO REMOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129768September 16, 2018
ELECTRICAL SYSTEM
IGNITION SWITCH GETS STUCK IN ON POSITION, CAN'T TURN CAR OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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