Volkswagen ID.4 Complaints

991 consumer complaints on file.

#11491740November 1, 2022
SUSPENSION
Uneven tire wear on front tires at 11,000 miles: The front right tire is bald along the very outer portion first 20% of tire surface, left front tire shows elevated wear but not bald. Wear pattern is consistent with alignment / camber issue. Brought to VW service and they claim this uneven wear is normal for the ID4. I advised them when you see this kind of wear it is not normal as the tires load is not distributed evenly and cause blow out, poor stopping and acceleration. The car has staggered tires 235 front / 255 rear so rotation is not possible. Tire is Bridgestone sport. I reminded them of the Ford Explorer catastrophe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491656October 31, 2022
STEERING, ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
The contact owns a 2021 Volkswagen ID4. The contact stated while coming to a complete stop with the brake pedal being depressed, the vehicle lunged 3-5 feet forward. There were no warning lights illuminated. The contact stated while driving 40-45 MPH, the steering wheel swerved unintendedly, causing the vehicle to veer towards the opposite lane of traffic. The contact was able to regain control of the steering wheel and continued driving. The contact stated that upon starting the vehicle, the gear shifter remained stuck in park(P) and failed to move after several attempts. A message indicating a major electrical failure was displayed. The vehicle was towed to the dealer to be diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 11,657.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491155October 27, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
While driving the vehicle, error messages were displayed in the digital cluster indicating, among others, "electrical system not working, Safely stop vehicle", "I2V battery error", "Issue with all-wheel drive system", "Front/Travel Assist not working". In less than 10 seconds, the vehicle came to an unintended complete stop right as I was completing a left turn (to get the vehicle to the curb of the street) to park the car. A car was behind me and had to maneuver around me to proceed on its way. My daughter (in a child car seat in the back) and I were the only occupants and were at risk of a car collision because the car stopped moving in the middle of the road. I have now taken the car to a dealership for inspection. At the dealership, one of the representatives commented that this is not the first time they have seen this issue with this vehicle. I was less than a mile from my home when this happened. After 30 seconds of not responding, the car started operating normally as if nothing happened but still showed "electrical system not working, please service". I drove the car home. After about 30 or so minutes, I restarted the car and it operated fine and did not show any error messages. I have not been able to reproduce this issue but I have not driven it far (other than dropping it off at the dealership) due to fear of my safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490599October 24, 2022
VISIBILITY/WIPER
This vehicle was recently purchased on 10/14/22 at Mission Bay Volkswagen. The dealership did not fill the window washer fluid reservoir with any fluid. I discovered this during a rainy day when I tried to clean the windshield due to low visibility. Multiple attempts were made to get the window sprayer to work without success. Once I arrived home, I opened the hood and checked the reservoir. Though it is difficult to see the bottom, it appears the car was delivered without any washer fluid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488675October 10, 2022
UNKNOWN OR OTHER
The software system rebooted itself unexpectedly while driving. I could not see my dashboard information and the radio display was blank. Glitches have been progressively getting worse and I’m afraid it might affect other components of the vehicle in time. VW dealership confirmed there have been issues but didn’t offer any solution. No warnings were presented prior to every glitch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487006September 28, 2022
POWER TRAIN
This occurred 4 separate times over the period of 30 days after purchase of car. While driving on the highway car suddenly lost engine power shifted into neutral and was unable to drive. In each circumstance requiring me to find a safe place to glide into without accelerator functioning. All manner of alerts popped up on the car and it would not restart unless I got out of the car with the key and reentered and the alerts would all be gone and car would resume normal functioning,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486668September 27, 2022
ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 22V162000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484968September 17, 2022
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The sensors for side assist and rear traffic alert are not functioning. The error message came on while driving, then the sensor stopped working immediately. This first occurred about 10 days after taking possession of the vehicle (late July). I scheduled service with the dealer to "fix" the problem, which they claimed was due to excess dirt around the sensors. Within a week of that service (late Aug/early Sept) the error message reappeared and the sensors stopped working again while driving. The sensors do not detect or warn about vehicles or objects in the blind spots. This is a brand new vehicle. One of the techs said they've heard of other customers complaining about different sensors. After searching online for similar issues, I found multiple, such as here: https://www.vwidtalk.com/threads/front-assist-stopped-working.7725/#post-135632 Like this post, I have not been able to get service again yet locally (they are "backed up") and VW of America has been somewhat dismissive of the concerns about these safety features not functioning on a new vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484722September 15, 2022
EXTERIOR LIGHTING, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Twice, upon starting the vehicle, the front panel said "Warning and information not available. Drive with greater care!". No speedometer, no headlights, no indication of charge left (mileage available for travel). Electric key fob did not open or lock door. I had to pull out the manual in the dark to read how to turn off engine, as it did not turn off in the normal fashion. The first time it happened, I hadn't realized the engine was still running, so I exited the car, and it locked me out with the engine running. Luckily the window was open enough for me to put my hand in and open the driver door. This is the third time into the dealer, the first time was a bad charging cable (though I don't know if that made the car short out, or if the car blew the cable). I've had the car a little over a month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484375September 14, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
The Driver Assistance feature of the car shuts down due to a Software error. It will eventually reset if the car is parked and turned off for a duration of 30 to 60 minutes. Some users have reported that the error does not clear without disconnecting the 12v battery. Problem first appeared in the id.4 2021 models in the summer of 2021. VW has issued a software correction for the vehicle in Europe, but that update has not been made available for the US customers. This causes the collision avoidance system to go offline and the driver is warned to drive with extreme care! In some cases the vehicle speed also stops displaying.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483826September 10, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
At a red light, upon releasing the break to accelerate, the vehicle turned off. Meaning, the vehicle went from drive mode "D" to park "P" when I accelerated as the light turned green. This occured without prior warning that it would shift into "P". When I put my foot on the break to shift back into "D", then accelerated again, the vehicle went back into "P". It felt as if the "transmission" had given out. There was a light push (not quite a jolt) then it went into "P". After the third attempt, the vehicle finally drove as I accelerated. I was going through this process as quickly as possible since I had vehicles behind me in the busy streets of Down Town LA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483822September 10, 2022
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Battery popping sounds As I charge my vehicle, or drive the vehicle, the battery makes one sporadic loud "Pop" sound that is felt and heard from anywhere you are sitting in the vehicle. I was told this was "normal" and to be "expected" because the battery is "expanding". However, when talking to other ID4 owners, they do not experience this same sound. Since I have had this vehicle, the dealership has noted they cant reproduce this sound because in the 15 min they wait to charge the vehicle, they don't hear it. Unfortunately, this is sporadic during the charging time and also during the driving time. There are no warning signs, messages, or warnings from the dealership that this could occur. FOrtunately, I was charging next to a man who works in the Oxnard VW testing facility and he reported that this battery issue was known to occur in some vehicles and that there was a "fix" for it. I have had my vehicle in and out of the dealership for over a month and a half in total, and they yet to fix it. Now they are waiting to replace two bolts that apparently have loosened and were too "short".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483818September 10, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LOCK
Child safety lock The rear passenger door child safety lock is defective. Without manually setting the child safety lock on, it locks and holds passengers inside without the ability to unlock it (pressing the child safety lock on and off) from the driver's seat. In case of an emergency, the passenger is unable to exit the vehicle from the right passenger side. The dealership first proclaimed it was a "part that needs replacement". After the replacement, the child safety lock malfunctioned again. Prior to this, there was no warning of malfunction on the drivers infotainment system. Only sporadically after the part replacement, a notification will appear in the driver's info display that there is an "electrical issue" with the child safety lock. They have had my car for over a month and a half in total for this and several other "electrical/ bolts/ battery" issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483542September 8, 2022
ELECTRICAL SYSTEM
On my VW ID4 AWD, when I depress the brake to engage to start car the following message appears..."Electrical system not working properly, please service car immediately". I have brought car in several times and tech cannot replicate issue despite multiple images on multiple occasions of same apparent problem. Dealership has claimed it might be a software issue and yet no software update promised for this summer has been forthcoming.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482943September 5, 2022
ELECTRICAL SYSTEM
12 volt system; 12 volt battery has aged very quickly (1 year) causing the voltage to drop overnight whereby the internal systems shutdown and report an error. If the car sits idle for 2-3 days, the voltage drops to the point where the car must reboot entirely, which includes an audio sweep calibration from the pedestrian warning speakers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482056August 30, 2022
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
All of the safety systems (adaptive cruise control, lane departure, forward collision) and the speedometer all failed while driving at highway speeds. Yes the system is available for inspection, I also have pictures that I took while stopped at a traffic light. I had no safety systems available or any indication of vehicle speed while driving when the failure occurred. I have reported a similar issue with the vehicle to Volkswagen in the past and took it in for repairs in November 2021. The technician could not find any faults despite the multiple pictures of the incident occurring being sent to Volkswagen via email. The Volkswagen case ID for the previous failure of the safety systems was #04978574. The emails are attached to this report. The vehicle was inspected by Fitzgerald Volkswagen in Annapolis, Maryland on 11/29/2021 during a previous report of systems on the vehicle failing randomly. There were warning lights and messages on the heads up display. I have pictures showing this occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479641August 16, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, VEHICLE SPEED CONTROL
While driving with the adaptive cruise control enabled at 60 mph, I entered a 65 mph speed zone, so I attempted to increase my speed setting pressing the “+” control a couple times on the steering wheel, which should added 2 to 10 mph to the current setting, depending upon how firmly I pressed (+1 for light, +5 for firm press). Instead, it increased to 100! As fast as this car is, it could have been well above the limit in seconds so I furiously hit the “-“ button until getting to 65, but the speedometer showed that the car was only going around 47 mph. Clearly, something was wrong, so for safety, I disabled the speed control entirely. After resuming a safe speed, I looked again at the display and realized the problem. The adaptive cruise control display had switched on its own to displaying the speed setting in kilometers per hour, while the speedometer continued to display in miles per hour. The danger here is that it caused confusion and minor panic while driving on a 65 mph highway. Thankfully, I kept my head and the traffic was light, so in the end, there was no damage done. Once off the highway and on a quiet street, I was able to capture a photo of the display. I tried turning the car off and on and rebooting the infotainment display, but neither corrected the problem. I found that going into settings and switching my preference for speed display from miles to kilometers, then back again resolved the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479393August 15, 2022
TIRES
Brand new, Volkswagen, ID4, 2021, We were lucky twice that this catastrophic tire failure did not result in an accident. First blow out was on a quiet side road in RI. Second was air leak on the highway that caused me to see a close by dealer about the issue. All 4 tires prematurely wore to the steel belts on the inside of the tire, the left rear sidewall blew out first at 33,675, Balise VW Warwick, RI did not recognize that it was a tread issue and 4 weeks later, the other 3 were deemed a road hazard by the Mastria VW Raynham, MA where we were stranded. The right rear leaked air due to the tread wearing thin to the steel belt on the inside of the tire. The right rear and two front were replaced at 37,526 mile for the same thin tread issue. Volkswagen and Bridgestone take no responsibility for this unusual tire wear. There needs to be a warning that these tires are dangerous after 30,000 miles on an ID4. I think as these SUVs get older, more reports will materialize. The tire does not support this type of vehicle due to the weight of the battery. This is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478976August 12, 2022
ELECTRICAL SYSTEM
The contact owns a 2022 Volkswagen ID.4. The contact stated while attempting to drive onto the highway the message "Electronic Sound. Please Drive With Greater Care" suddenly displayed and the vehicle would not accelerate when depressing the accelerator pedal. The contact stated upon restarting the vehicle several times, the vehicle operated as intended. While inspecting the vehicle later, the contact heard an abnormal humming sound coming from the front motor area. The contact restored the vehicle's electronic system back to the factory settings and the vehicle operated as intended. The vehicle was taken to an unknown local dealer where it was diagnosed that the front motor electrical power inverter was faulty and needed to be replaced but the part was not available. The manufacturer was notified of the failure. The failure mileage was 1,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476820August 1, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
1)The computer screen has delays or freezes or rear view camera not always activates. Generally problem with software which can cause safety hazard when I’m driving an causes distraction if it’s not working. 2)traction control turns on automatically almost on all curved exits or entrances to the highway. Major safety concern as it’s affecting my driving - slows down vehicle, causing difficulty controlling the vehicle. 3)inaccurate battery reading, as it’s keep showing different percentage, and keeps changing inappropriately while driving. I wanted to say it is safety concern because for ex: I went for road trip had 150 miles (approx 70%) but then I drove for 30 miles and have 40 miles left (approx 20%) left so now I’m getting distracted from driving and need to find charging station. I know I can pull over and do that but the time when you notice and your reaction while driving can cause distraction. I will take pictures and also ask my wife to take it as well when possible and safe to do so. Please contact me for the future follow up regarding pictures at [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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