Volkswagen Atlas Complaints

981 consumer complaints on file.

#11634041January 4, 2025
SERVICE BRAKES
Bought a new 2024 VW Atlas Se with 4 miles on it. Around 6700 miles my brakes grinds and squeaks whenever I brake when the pads are cold. Took it to the VW dealership in Capitol Heights, MD. They claimed they cleaned the brakes but the same problem is occurring. From researching the problem it seems many people are having this same problem. VW should be aware of the issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634006January 3, 2025
UNKNOWN OR OTHER
The windshield seems to be made of poor quality. Drives city roads , and the same roads and conditions that i drive my other teo cars but tgis 2024Atlas chipped in tow times alrrady in amonth and this time had a 7-8 icnh crack with a very small chip. This looks unusual mostly caused by low stabdard windshield or issue with how it’s installed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633273December 30, 2024
AIR BAGS, ENGINE, UNKNOWN OR OTHER
We have encountered two recalls (one that we are still expecting a fix for) and multiple issues with our VW Atlas that we purchased new in June 2022
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633261December 30, 2024
ENGINE
The engine stalled and I was given the “please start engine manually”. The button for it to turn off at stopping was off. Completely stalled and I have to put in park and restart the vehicle. This has happened on 2 different occasions. Once at an intersection and once in a parking garage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632463December 26, 2024
SERVICE BRAKES
WHEN BRAKING THERE IS A GRINDING/SCREECHING NOISE Upon inspection found front brake pads to be down to metal damaging rotor i was informed by a mechanic that the issue with the brakes is not normal wear and tear that it is a factory defect coz they are not wearing out equally the right side is worst than the left that in the right side theres no brakes anymore deañer says i have to pay for it i dont understand why if my truck is new and it is not a normal wear and tear
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632426December 26, 2024
ENGINE
Vehicle engine shuts off automatically when in ideal or in parking mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631854December 20, 2024
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
My passenger side LED daytime running light failed. We just crossed over 50k miles. This is a 1300 part. After reading online it seems this is a major issue with these vehicles and around this mileage. This appears to be something that needs to be investigated and the manufacturer should have to cover under recall. It’s likely not a coincidence there are this many people reporting the same issue on the same vehicle models/years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631725December 20, 2024
AIR BAGS
The contact owns a 2023 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631646December 19, 2024
ELECTRICAL SYSTEM
I have a 2024 Volkswagon Atlas and right now my screen is completely not working. Everything is functional through the screen for controls as well. I can't even control the thermostat. This has become a safety issue as my windows are icy in the morning and I cant turn the defroster on. The service department at the dealership won't look at the car because they said it is a known issue and Volkswagon is doing a system update. I was told to hold the power button down for 10 seconds to reset the screen but even that is not working at all. Warning lights come up constantly as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631593December 19, 2024
AIR BAGS
The contact owned a 2023 Volkswagen Atlas. The contact stated while driving at 35 MPH, a vehicle was coming towards her in the opposite direction making a left turn, and she collided with another vehicle on its front passenger side. No air bags were deployed. The vehicle was towed to an independent mechanic where it was then towed by her insurance company. The vehicle was deemed a total loss. The contact stated that she sustained injuries on her neck and back. The contact's daughter who was the front passenger sustained injuries on her neck, back, and left leg. Both have received medical attention vis doctors. The contact received NHTSA Campaign Number: 24V464000 (Air Bags) however the vehicle had already been deemed totaled. A police report was filed. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11631437December 18, 2024
SERVICE BRAKES
Horrific screeching sound while braking. Braking when going down slight hill grinds and drags when braking. Brake sound occurs after car stops in addition to the grinding screeching sound during braking. Took vehicle in to VW and they report brake pads are 8mm and no issues found but stated there is a defect in the composite of this models brakes and will notify once they get more information. This is absolutely unacceptable and unsafe. Why should I be driving a brand new car with these sounds?? The embarrassing sound and lack of braking is a severe concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630855December 16, 2024
EXTERIOR LIGHTING
My car (2021 VW Atlas SE) has 63 xxx miles, and the left side running light just went out. I took it to the dealer, who informed me this wasn't covered by any warranty and that replacing the running light would cost $1400. This is ridiculous, and so after doing more research, I found that I am among hundreds of other owners of this vehicle type who are having the same issue around the 60k mile mark. This cannot be a coincidence. Other owners suggested that I submit my claim in the hope that you will get VW to do a recall to fix this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630807December 15, 2024
EXTERIOR LIGHTING
the headlight LED strip failed at around 50,000 miles. If replaced, it is likely to fail again. VW dealers have had to replace the entire headlight assembly since the LED strip is integrated into it. The cost for this repair is approximately $2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630742December 14, 2024
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The auto start function shuts my car off when I am stopped for a certain amount of time and will not turn back on. The first time it happened I was 10/7/2024 at a stop light in traffic and took it to the dealership to only be told it was a battery issue. I got the battery replaced and have since experienced the issue 3 more times. The night before Thanksgiving at midnight I was stopped on a hill where I could not shift my car in neutral. I had to sit on the road for 40 minutes before I could get my car back on. On the back country roads going to work(12/14), I again experienced the car shutting off at a stop light in the middle lane. I called the dealership to set up an appointment. They said they ran a diagnostic test on the car and only found the battery needed to be replaced. Nothing else. No matter where I am if I fail to manually turn off the auto start feature I risk my car randomly shutting off on me and not turning back on. I have maintained the maintenance on my car. There are no lights on until the auto start stops my car from turning on I will get an EPC light. Once the car sits for a while, I can start my car and the light doesn’t come back on. This is a major issue and I believe this is truly a manufacturing issue that should be resolved immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630154December 11, 2024
ELECTRICAL SYSTEM
The display which provides all vehicle information as well as guidance malfunctions (pixelates). Volkswagen acknowledges a faulty display chip is the cause. The dealer has updated software and even replaced the display with no success. I notified the dealer about the replaced display and he advised the VW has stopped the display replacement process. This means that potentially all 2024 Volkswagen Atlas vehicles are suspect. Without vehicle data accessible and no navigation available this distraction has created a hazard for driving on at least 2 occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630027December 11, 2024
ELECTRICAL SYSTEM
My daytime running light is inoperative and no longer works. This one small LED strip on the passenger side light requires a $2,300 full headlight replacement, which is unreasonable for any consumer given the scope of the issue. My vehicle is only four years old, and several other customers are experiencing this same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629594December 9, 2024
AIR BAGS
The PODs system is still hasn't been repaired since the recall was announced in June. I was told a fix was coming in August, but to no avail. I haven't been able to have someone in the passenger seat of the car since the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629531December 8, 2024
STEERING
This is a 7 day old vehicle. Twice in the past two days the steering wheel locked up when steering into a turn, forcing me to slam on the brakes to avoid crashing. It also happened once when in reverse, backing out of a parking lot. Error/failure codes pop up for a few seconds when this happens and then they go away. It was fast but I think they said, brake maneuver failure, steering failure, hill assist failure, front assist failure. The 3rd time the check engine light also came on but went away after re-starting. Given it is a brand new car I thought it was a fluke but after the third steering failure almost causing me to crash into a tree I stopped the vehicle and it is being towed to the dealership. This is very dangerous and I was very lucky a car didn't crash into me when I slammed on my brakes to miss the tree. It scared my children and has left me very anxious about driving this car. I know that of this happens it a busy intersection it WILL cause an accident. Please help me return this car for a new car WITHOUT such a serious safety flaw. What a disappointment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629367December 6, 2024
UNKNOWN OR OTHER
Display screen goes blank and restarts after a few seconds
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629345December 6, 2024
ENGINE, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
error with drive system was caused by engine overheating. maneuver braking function triggered and faulty throttle body issue discovered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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