Volkswagen Atlas Complaints

981 consumer complaints on file.

#11647120March 8, 2025
ENGINE, FUEL/PROPULSION SYSTEM
The start/stop system keep giving error and shut down the car and give a message " start stop error start manually " this can be dangerous as it happens in traffic or at stop signs and stop lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646962March 7, 2025
AIR BAGS
Manufacturer still does not have a remedy for open recall that was announced June 2024. Since this regards passenger detection and air bag deployment in the event of an accident, 9 months and still no remedy is unacceptable
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646917March 7, 2025
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 Volkswagen Atlas. The contact stated that while her husband was driving at an undisclosed speed, there was a loud explosion before shards of glass fell from the moon roof onto the rear center seat. There was no impact to the moonroof to have caused the moon roof glass to explode. There were no injuries sustained. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646511March 5, 2025
AIR BAGS
Car displaying an error air bag message. Other 2021 VW Atlases are showing as recalled for sensor mat and wiring harness but my VIN is not showing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646471March 5, 2025
UNKNOWN OR OTHER
Three times now, when shifting from drive to reverse, the engine turns off. A notification flashes on the dash (paraphrasing here) saying to restart the vehicle manually. The car then has to be put into park, turned off from the battery only status, then restarted. Last night when this happened, I was almost hit by a car backing into a parking space because I stalled out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646252March 4, 2025
ELECTRICAL SYSTEM, WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2023 Volkswagen Atlas. The contact stated that while driving at various speeds in stop-and-go traffic, and while idling, the vehicle suddenly lost motive power. The vehicle was shaking abnormally while driving at various speeds. There were no warning lights illuminated. The contact stated that several attempts were needed to start the vehicle. The contact stated that the vehicle occasionally failed to start and was towed to the residence. The vehicle was taken to the dealer who aligned the wheels and tightened the bolts. The dealer was unable to determine the cause of the loss of automotive power failure. The vehicle had not been repaired. The dealer referred the contact to the NHTSA Hotline to report the failure. The manufacturer was not made aware of the failure. The failure mileage was 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645863March 2, 2025
VISIBILITY/WIPER
(Question 1) What component or system failed or malfunctioned, and is it available for inspection upon request? Answer: The front windshield spontaneously vertically cracked across the center half an hour after the car was washed in the shade on a cool day. There were no rock chips which could have caused this. (Question 2) How was your safety or the safety of others put at risk? The front windshield visibility was significantly impaired. (Question 3)Has the problem been reproduced or confirmed by a dealer or independent service center? We have not yet taken it to the dealer but there is an indisputable crack. (Question 4) Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet. We plan to take the car to the dealership tomorrow to have them inspect it. (Question 5) Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645278February 27, 2025
UNKNOWN OR OTHER
The screen where the back up camera is becomes pixelated and you cannot use the camera. The screen becomes so pixelated that you cannot see anything. This also affects being about to use Apple Play for hands free connect. It will disconnect my phone randomly even when the screen is working. This puts others safety at risk because you cannot see what is going on behind the vehicle. Volkswagen knows about the issues. They have offered several software updates but none of them have helped anything. For a while they were replacing the screens but then found out that only fixes the problem about 50% of the time. I have had the car less than a year and I would like a screen that works all the time. There is no warning lights or really any rhyme or reason why the screen stops working. It works then other times it does not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644529February 24, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SOS light is not working with active subscription, showing error light. Seems to be a problem as multiple Volkswagen owner are having the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644412February 23, 2025
SERVICE BRAKES, UNKNOWN OR OTHER
Emergency brake engaged while in drive. Was in a middle of intersection of a busy street and emergency brake froze wouldn’t turn off until car was turned completely off. Kids were not in car thankfully.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644133February 21, 2025
STRUCTURE:BODY
I bought a 2024 Atlas in March 2024. It now has 16K miles on it and it has been meticulously maintained and cared for in that time. In May 2024, my husband and I were driving down the interstate and out of nowhere, the passenger side front door popped open by itself! We took it immediately to the dealership, where they looked at it and said they couldn't recreate the problem or identify what had caused it. We chalked it up to a fluke and moved on. Today (February 21, 2025) it happened again! It was the exact same door, and the exact same scenario occurred: there was a beep, then I could hear air coming in through the door, and it was ajar. This is a HUGE safety issue and I am terrified to continue driving this car, as I have two children and I refuse to put them in danger because of this car malfunctioning. Additionally, in the 11 months I've had this car, this will be the fifth time it is in the shop. It had to go just two weeks ago because it was leaking oil, and now it's also telling me it's low on coolant so I'm afraid that's leaking too. I am at a loss. My main concern is that the door is opening, while the vehicle is in motion, traveling at a high rate of speed, and that poses a huge safety risk not only to the individuals in my car, but all of the other cars near mine as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644124February 21, 2025
ENGINE, FUEL/PROPULSION SYSTEM
Vehicle stalling at intersections and is very dangerous. Took vehicle to VW dealership and even though they know and told me the problem was the carbon canister they are unable to repair due to no check engine light or the ability to replicate during there 5 minute test drive. This vehicle need repaired before it causes my family to be involved in an accident and they are refusing even though they know the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643860February 20, 2025
ENGINE, FUEL/PROPULSION SYSTEM
Vehicle stalls at Idle or close to Idle. It's very dangerous as this could happen in an intersection leading to a collision. When I contacted VW they are completely aware of the issue, Know the part to fix and have even given the part an extended warranty. However, this will still not help if it causes an accident or injury to my family! According to VW of America, and the Dealership it's the Carbon Canister that is causing this problem. If this has not been a factor in an accident yet it certainly will be . Please address this issue immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643252February 17, 2025
UNKNOWN OR OTHER
The screens have glitching / malfunction without being able to use the infotainment, backup camera, and clusters.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642435February 13, 2025
SERVICE BRAKES
Extreme screech and scratching upon braking. Constant and well known by other VW owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642098February 12, 2025
POWER TRAIN
The steering vibrates during all driving activities, including accelerating, braking, and turning. At certain speeds, the vibration extends to the entire vehicle, making it feel unstable. There were no warning lights or prior indicators before the issue first appeared in mid-2024. This steering malfunction poses a significant safety risk to me and others on the road. The problem has been reproduced and confirmed by a dealer, but it has not been inspected by the manufacturer, police, or insurance representatives. The vehicle is available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641680February 10, 2025
AIR BAGS, ELECTRICAL SYSTEM
3 weeks ago, the warning light of the front airbag turned on. The airbag system has a malfunction and is available for inspection I did research and found a Safety Recall on my car (VW Atlas SUV FWD 2021) with the Code: 69PZ I have not received any notice from my car dealer or manufacturer I am worried that the faulty airbag system could deploy in the middle of a drive or not deploy in case of an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641414February 7, 2025
SERVICE BRAKES
UNKNOWN Brakes make loud noise and sometimes slip. Feel very unsafe driving the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640888February 5, 2025
STRUCTURE
The contact owns a 2021 Volkswagen Atlas. The contact stated that while driving at an undisclosed speed, there was an abnormally loud grinding and squeaking sound coming from the vehicle. There was an abnormal sound of rushing water underneath the floorboard. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640816February 5, 2025
ELECTRICAL SYSTEM
when I start my car, the infotainment center does not turn on, which means that I lose not just the luxury features that come along with it, but also the safety features, like the back-up camera and road sign recognition. Issues started in January 2025 as intermittent and are now an everyday, even multi-day occurrence. I suspect that it's due to the cold weather, as it didn't start happening until the temps got colder (snowy part of USA).. This is a safety issue, and makes me pretty concerned. I've tried to work with my local dealer, however they haven't been much help since the car's warranty expired in early January 2025. I was told that I have a faulty "5F module Product ID: 3G5-035-842-B". My concern is that we don't have access to the backup camera given the size of this vehicle. This youtuber posted a video of exactly the same issue that i have: https://www.youtube.com/watch?v=Xac32juMW-k
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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