Toyota Venza Complaints

263 consumer complaints on file.

#11452674February 18, 2022
VISIBILITY/WIPER
Just purchased the car in first week of January. In the second week of February for about 1141 miles driven, a crack of about 12 inches at the bottom of the windshield (photo attached) appeared for no reason while stopping at work. Upon inspection, a seemingly small pebble, probably an ice salt of about 1mm, may have hit earlier (photo attached) which should not result in such a large crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452439February 17, 2022
VISIBILITY/WIPER
Without any warning, while driving the drivers side windshield began to crack from the bottom up towards the middle in an arc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451674February 12, 2022
VISIBILITY/WIPER
Windshield 20 inch crack with no rock impact, no visible impact mark. Multiple other owners reporting same issue. Windshield is soft and cracking due to flex in car, or small projectile impact that should not cause major spidering cracks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449819February 1, 2022
POWER TRAIN, UNKNOWN OR OTHER, ENGINE
While steadily accelerating on a freeway onramp, the vehicle suddenly accelerated, surged and gained speed rapidly without my control. I took action by braking and slowing the vehicle to a safe freeway speed. Thankfully no one in my vehicle was hurt and no other vehicle was near during the incident. There were no warning messages. The first time I experienced this unintended acceleration was the first month when this brand new vehicle was purchased from a local Toyota dealer. I was turning into my driveway from a residential street , the car suddenly accelerated while I was in the middle of turn. I immediately/emergently stopped by stepping on the brake, I could have crashed into the power pole if I did not stop. Because this was a new car, I convinced myself I was unfamiliar with its controls. But since the second occurrence, I am greatly concerned about this random "unintended acceleration". The Toyota Venza had been dropped off at our local Toyota dealer for inspection and hopefully repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448663January 24, 2022
VISIBILITY/WIPER
Windshield cracked center of windshield, at the bottom, from a small pebble hitting it about 2 inches from the bottom. Car has approx. 7,500 miles and is barely 7 months old. Have seen this problem with dozens of owners in the same location of the windshield. Windshield also is leaking (see photo) from under the rearview mirror plastic cover.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448437January 22, 2022
VISIBILITY/WIPER
Windshield stress cracks for no reason, nothing hit it. Venza windshields are defective and hazardous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448178January 20, 2022
VISIBILITY/WIPER
The vehicle was parked in a parking lot for several hours. After returning to the vehicle, it was found that a crack had appeared on the drivers side of the windshield that was approximately 12 inches long, starting at the bottom left of the windshield, and moving upwards. The crack is right through the middle of where the driver must look when driving down the road, which is a safety hazard. The salesman at the dealer stated that he hadn't heard about this problem, but in looking online, many others have complained about the same vehicle having windshield cracking issues. The vehicle is scheduled to be inspected by the dealer tomorrow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447953January 18, 2022
VISIBILITY/WIPER
Windshield crack after 6 months of ownership. Woke up one day and found it cracked in my garage while parked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447731January 17, 2022
VISIBILITY/WIPER
Windshield cracked when rock hit it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447583January 15, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Twice in the (almost a)year I’ve had the Venza I have gone to accelerate from a stop sign and the car started to go then the gas pedal went all the way to floor and nothing happened - then when I tried again the car accelerated as expected. The first time (@ approx 4000 miles) I was turning left with oncoming traffic (of semi truck plus others) coming and had it happened a few seconds later - I would have been in a serious accident. Second time was just over 10000 miles on 1/12/2021
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447572January 15, 2022
VISIBILITY/WIPER
Very fragile windshield. Although this may be hard to measure, I only had a very small rock hit and the windshield cracked. I've been driving for 25 years (16 cars and suvs) and never had such a small impact create a significant crack. It created a visibility issue and I'm worried about future issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446530January 6, 2022
SERVICE BRAKES
Pulling into a parking spot (under 5 mpg), brakes did not engage. Car drove up onto the sidewalk. Had to put car into reverse to avoid hitting the building. While in reverse, brakes would not engage as well had to turn off the vehicle to stop it after it hit the curb 20ft behind the vehicle. Had vehicle towed to the dealership. They could see where the brakes were engaged 3x, but could not replicate the issue. Although there was snow, ground was not icy or slippery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446420January 5, 2022
VISIBILITY/WIPER
Windshield cracked. Car only has about 4500 miles. Many other 2021 Venza owners are experiencing the same issue. Obstructed visibility is a major hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445010December 26, 2021
EXTERIOR LIGHTING
Headlights: They have a shadow blocking full view. They are not shining equally on both sides. Instead the beam drops off the field of vision abruptly and you now faced with a blind spot of darkness. Basically, if something or someone came out in front of you, you would not see them until it was too late. For instance, driving in the neighbor alley without lighting, if a child, animal or ball came out in front of you, you would have no shadow or warning that you were about to come into contact with them. With other vehicles the light sprays off into the distance so you can see a wider field of vision. I find this extremely dangerous, unsafe for me and others! If I use my high beams the problem is solved but that is not a proper solution. I have spoken to Toyota dealer x2 and their answer is... That's the new LEDs. I have called Toyota Corp and they have registered my call. I truly believe this is a matter of urgency for the safety of human life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444877December 23, 2021
VISIBILITY/WIPER
Windshield cracked along drivers side with no known rock impact and no evidence of a rock hit. It appears the windshield just cracked. The crack was about 2 feet long. Car was only a few weeks old when this happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442382December 2, 2021
EXTERIOR LIGHTING
Low beam LED headlights have shadows and dark spots projecting on to the road. Very distracting and looks very similar to animals or people as they come into view in the dark. Have had to swerve several times only to realize it’s the shadows in the headlight units. I have read many other owners complaining of identical issue on Toyotanation Venza forum. Really need a fix for this. It is not an issue that appears over time, this is happening straight from the factory with 0 miles on the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441751November 26, 2021
STRUCTURE:BODY, VISIBILITY/WIPER
While driving we noticed a line in the windshield. After inspection we realized that the line is actually a crack. It started at the base in the right corner (passenger side). No rocks or any impact with any objects.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440966November 18, 2021
UNKNOWN OR OTHER
Don't recall anything unusual hitting my windshield (other than sandy grit), but when I drove it today there is a small chip and 12" crack. I have driven cars for 35 years and have never had such a fragile windshield on a car. I think it is defective, because I read about a bunch of other people having the same issue on this Toyota Nation site (and also Facebook)- https://www.toyotanation.com/threads/windshield-repair.1695878/ It is not very safe to have people drive around with windshields like this, especially if it is the fault of poor manufacturing. And even though you are supposed to get it fixed with insurance, I am not in a place right now to afford the deductible to get it fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438760October 30, 2021
VISIBILITY/WIPER
i am writing to complain of cracking the vehicle windshield. the vehicle is a Toyota Venza 2021 and it has been cracked very soon after two weeks that I have got from dealership. i think that is very vulnerable part of this new vehicle and is a malfunction, since my other past vehicles never had such failures in the winshield like this. i have had this problem more than three months ago and still after three month, Toyota has not provided it to me. it is extending rapidly and I have to drive with cracked winshiekld. i have ordered that on august 2021 at Toyota Westminister Vancouver and still agter three month they just update the date to the next month. I have submitted my full ICBC insurance and an extra insurance to the dealership at parts section, but they say this is a National back order for both Canada and States. As I said I live in Vancouver Canada, i had to put a different address in states to submit,you can reach me via my Email. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437077October 17, 2021
STEERING, LANE DEPARTURE: ASSIST
2021 Toyota Venza Steering assist feature creates a safety hazard. The steering assist works with the cruise control and lane departure. When on, it appears that the steering assist picks up its position or centers the vehicle in the lane from the nearest white line on the right side. It positions the vehicle approximately 12 to 18 inches from the right line position thus positioning the vehicle slightly right of the center of the lane. One is forced to fight the pull of the wheel to maintain a center lane position. This Steering Assist function creates the following problems: 1.Off-center to the right can make it too close for vehicles traveling to the vehicles right. Also, it does not adjust for vehicles traveling too close or possibly swerve on your right side. It will maintain its position regardless of events alongside of you. It receives its bearings from only the white line. This condition is more severe when traveling in a left lane on a multiple lane road with a dotted line. 2.Because the steering assist picks up its orientation from a right-side line; when the line is out of position or not available, the car will automatically move right until it finds something to coordinate the cars position. Without something fixed like a line or curb it will take the car off of the road. When approaching an off-ramp, the right solid road barrier line, usually veers right off the highway and will follow the direction of the off-ramp. Under this condition I have discovered that the steering assist feature will actually take me off of the highway onto the off-ramp and alongside the right-most solid line wherever it goes. I feel that NHTSA still should examine any issue on a car that could make its operation unsafe. Furthermore, it appears that NHTSA has not performed any crash-worthiness testing including weight and roll-over. Why has safety testing and crash worthiness not been performed on this vehicle? Lastly; why doesn’t it have a standard NHTSA door label?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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