Toyota Sienna Complaints

9,048 consumer complaints on file.

#11064608January 24, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
I HAVE EXPERIENCED THE ISSUE WITH 2004 SIENNA LE WITH 130,500 MILES. TRACTION CONTROL KICKS IN AT 45-60 MILES PER HOUR ON STRAIGHTAWAY, CLEAN PAVEMENT, NO RAIN, NO SNOW, AND BRAKES CAR AND CUTS POWER. ALMOST LOST CONTROL OF VEHICLE WHEN IT HAPPENED, STEERING INTO OTHER LANES. IT HAPPENS FREQUENTLY AND IS VERY POSSIBLE TO HAVE THE CAR REAR ENDED IF A CAR BEHIND ME IS CLOSING ON AS THE SPEED SUDDENLY SLOWS DOWN. APPARENTLY THIS IS A BIG ISSUE THAT I FOUND LOT OF OTHER SIENNA OWNERS IS SHARING FROM THE FORUM. AS FAR AS I KNOW THAT MANY TOYOTA DEALERSHIP IS NOT INTEND TO ACKNOWLEDGE SUCH ISSUE AND ABLE TO FIX THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064761January 24, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
WHILE DRIVING THE STABILITY WARNING LIGHT COMES ON, STARTS BEEPING LOUDLY AND MY BRAKES AND STEERING WHEEL LOCK UP. THIS HAS HAPPENED MULTIPLE TIMES ON THE FREEWAY, ON FREEWAY ENTRANCES WITH A SLIGHT TURN AND EVEN WHILE JUST DRIVING STRAIGHT. EACH TIME, THE WEATHER WAS CLEAR AND THE ROADS ARE DRY. THIS HAPPENS WHETHER I AM DRIVING AT A SLOW SPEED ENTERING A SLIGHT TURN ON THE HIGHWAY ANYWHERE FROM 20 TO 40 MPH AND HAS RECENTLY HAPPENED WHILE DRIVING ABOUT 50 MPH ON A DRY HIGHWAY JUST DRIVING STRAIGHT. THE CAR HAS ALSO BEGAN BEEPING AND FLASHING THE STABILITY LIGHT WITHOUT LOCKING UP THE STEERING AND BRAKES. I HAVE ALMOST CAUSE A FEW ACCIDENTS WITH CARS ALMOST REAR ENDING MY VAN AND ME ALMOST SIDESWIPING OTHER CARS WHILE THIS IS HAPPENING AND I HAVE NO CONTROL OF THE CAR. THIS IS FRIGHTENING! I HAVE HAD MY STRUTS REPLACED, RIGHT DRIVE SHAFT, BRAKES, TIRES, ALIGNMENT. THE REPAIR SHOPS SAY THEY HAVE NOT BEEN ABLE TO DUPLICATE THIS ISSUE WHEN THEY DRIVE IT. THERE DOES NOT APPEAR TO BE A RECALL ON ANYTHING TO DO WITH THIS WHICH IS SHOCKING. I HAVE A SIENNA VAN SO I CAN CARRY MULTIPLE PEOPLE WITH ME. I HAVE MY INFANT GRANDCHILD WITH ME IN THIS VAN EACH DAY AS WELL AS MY TEENAGE DAUGHTER. I HAVE AN APPOINTMENT WITH MAITA TOYOTA TOMORROW MORNING (1/25/18), WE'LL SEE WHAT THEY SAY, BUT HONESTLY, I FEEL TOYOTA NEEDS TO STAND BY THEIR CARS AND FIX THIS ISSUE AT NO CHARGE. THERE ARE COMPLAINTS DESCRIBING THIS EXACT ISSUE ALL OVER THE INTERNET SO IT IS NOT AN ISOLATED PROBLEM. THIS FORM ASKS FOR THE DATE THIS HAPPENED BELOW, I'LL ADD TODAYS DATE, BUT IT HAS BEEN GOING ON FOR OVER A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064332January 23, 2018
ENGINE
THIS VEHICLE HAS 3 OPEN RECALLS ON IT I HAVE CONTACTED MY LOCAL TOYOTA DEALERSHIP IN WOOSTER OHIO AND THE SERVICE ADVISOR INFORMED ME IT WOULD TAKE A FEW HOURS TO DO ALL THE REPAIRS AND ID HAVE TO WAIT OR DROP IT OFF I AS A CUSTOMER FEEL ITS UNFAIR FOR TOYOTA TO MAKE A CUSTOMER WAIT FOR HOURS TO FIX REPAIRS THAT ARE FAULTS OF THE CAR MANUFACTUER I ASKED FOR A LOANER CAR WHILE THE WORK IS COMPLETED THEY REFUSED SAYING THE ONLY WAY A LOANER IS GIVEN IS IS THE RECALL IS DOOR RELATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064383January 23, 2018
AIR BAGS
THE SRS AIRBAG LIGHT COMES ON AFTER PUTTING THE CAR IN MOTION FOR A FEW MINUTES. WE HAVE NOT HAD IT LOOKED AT BY A PROFESSIONAL BUT I DID DO A VISUAL INSPECTION UNDER THE FRONT SEAT AND THERE WERE NO ISSUES WITH THE CONNECTORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063962January 21, 2018
ENGINE
MY 2013 TOYOTA SIENNA WON'T STOP WHEN I COME TO A STOP SIGN. IT HAS HAPPENED 4X NOW. I NEED TO FIGHT TO KEEP THE BRAKE PRESSED, AND THE ENGINE REVS WAY UP. IF THERE WAS SOMEONE AHEAD OF ME, I WOULD HAVE HIT THEM. I SHIFT IT INTO NEUTRAL AND IT REVS EXTREMELY LOUD. THIS LAST TIME, WITH MY 3 YEAR OLD IN BACK SEAT SAID, ' DADDY I SCARED, I DON'T WANT TO BE IN HERE ANYMORE...'. THE NOISE OF THE ENGINE REVING SCARED HIM. I'M GOING TO TRADE THIS VAN IN. IT ONLY HAS 38000 MILES ON IT. I'M REPORTING THIS, SO THAT WHEN SOMEONE GETS HURT OR KILLED BY THIS VAN - THE DRIVER CAN TRY TO GET TOYOTA TO TAKE OWNERSHIP OF THE OUTCOME. I'M THE SECOND OWNER. MAYBE THIS IS THE REASON THE FIRST OWNER GOT RID OF IT...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063865January 20, 2018
AIR BAGS
TAKATA RECALL: OUR LOCAL DEALER SAYS THE AIRBAG FIX WILL BE "MONTHS FROM NOW" DUE TO BACKORDERED PARTS. THEY SAY, IN THE MEANTIME, DO NOT SIT IN THE FRONT PASSENGER SEAT. WE USE THIS CAR EVERY DAY WITH KIDS NEEDING TRANSPORTATION. THE DEALER TIMEFRAME IS UNACCEPTABLE. ARE THERE ANY INDEPENDENT COMPANIES WHO CAN FIX THE AIRBAG?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063626January 18, 2018
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 55 MPH, THE REAR PASSENGER SLIDING DOOR OPENED INDEPENDENTLY AND THE DOOR WARNING INDICATOR ILLUMINATED. THE DRIVER COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND ATTEMPTED TO LOCK THE SLIDING DOOR, BUT IT FAILED TO REMAIN LOCKED. THE DRIVER PLACED A ROPE AROUND THE SLIDING DOOR TO KEEP IT FROM SLIDING OPEN AND RESUMED DRIVING. THE CONTACT CALLED STOCKTON TOWN TOYOTA AT (209) 320-1800 (LOCATED AT 2150 E HAMMER LN, STOCKTON, CA 95210) AND WAS INFORMED THAT THERE WOULD BE A FEE TO DIAGNOSE AND REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE MANUFACTURER STATED THAT THE WARRANTY WAS EXPIRED AND DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062767January 15, 2018
UNKNOWN OR OTHER
FYI: I AM A NHTSA EMPLOYEE; I'M THE LEAD ENGINEER FOR FUEL ECONOMY. I SIT AT W43-448. THE DRIVER SIDE DOOR PANEL POPS OUT AND GETS STUCK ON THE JAMB ON THE FLOOR AND THEN YOU CANNOT OPEN THE DOOR FROM INSIDE. THE MAIN PROBLEM IS IN THE WAY THE HANDLE IS SECURED TO THE DOOR STEEL.. IT IS A PLASTIC PIECE INSIDE AND WHEN IT WEARS FROM PULLING ON IT, IT SLIPS OUT. THAT PUTS TENSION ON THE PLASTIC DOOR CLIPS AROUND THE EDGES THAT ARE SUPPOSED TO HOLD THE PANEL ON. WHEN THE CENTRAL ANCHOR IN THE DOOR HANDLE GOES, IT CAUSES THE DOOR TO FLEX AND THE PERIPHERAL CLIPS CAN'T HOLD ON SO THEY POP OUT. WHEN THIS HAPPENS, THE DOOR CANNOT OPEN BECAUSE THE FLOOR HAS A RISE AT THE LEADING EDGE, AND THE PANEL HAS DROPPED BELOW IT, TRAPPING THE DOOR. THIS HAPPENED WITH THE ORIGINAL DOOR, WHICH WAS REPAIR DUE TO A DEER RUNNING INTO THE VEHICLE. IT EVENTUALLY HAD TO SPEND OVER $1000 TO GET A NEW PANEL FROM TOYOTA AND NOW, LESS THAN A YEAR AFTER BEING INSTALLED, THIS PANEL HAS ALSO FAILED. TOYOTA KNOWS THAT THERE IS AN ISSUE WITH THESE PANELS, BUT IS CLUELESS ABOUT HOW TO EMPLOY A LASTING FIX. IT'S A POOR DESIGN, ESPECIALLY WITH THE MAIN SCREW BEING LOCATED UNDER THE ARMREST/DOOR PULL, A LOCATION WITH EXPERIENCES THE MOST STRESS. THERE IS A WEBPAGE THAT DETAILS SIMILAR ISSUES, WHICH CAN BE FOUND HERE: HTTP://WWW.SIENNACHAT.COM/FORUM/15-GENERAL-DISCUSSION/3366-2005-TOYOTA-SIENNA-DRIVER-PASSENGER-DOOR-PANEL-POPPING-OUT.HTML#/TOPICS/3366?PAGE=3
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062797January 15, 2018
CHILD SEAT:SHELL:BOOSTER
BRITAX PINNACLE CLICKTIGHT, INSTALLED FOLLOWING INSTALLATION INSTRUCTIONS IN BOOSTER MODEL IN 2015 TOYOTA SIENNA MIDDLE-ROW, SEATBELT DOES NOT RETRACT, LEAVING CHILD SUSCEPTIBLE TO SEVERE INJURY IN CASE OF CRASH. I CONTACTED BRITAX VIA WEB FORM AND CALLED BRITAX. BRITAX ACKNOWLEDGED IN THEIR EMAIL RESPONSE THAT FAILURE OF SEATBELT TO RETRACT SOMETIMES CANNOT BE REMEDIED, AND ON THE PHONE THE BRITAX CALL CENTER REPRESENTATIVE ACKNOWLEDGED FAILURE OF SEATBELT TO RETRACT IN BOOSTER MODE OCCURRED ALSO ON THE BRITAX PINNACLE PRODUCT THE CALL CENTER REPRESENTATIVE WAS TESTING ON DURING OUR CALL. THIS PRODUCT IS UNSAFE FOR USE IN BOOSTER MODE AND SHOULD BE RECALLED. MODEL NUMBER: ENLZ15Q SERIAL NUMBER: ENLZ15Q004184 BATCH NUMBER: JOB0014514 DATE OF MANUFACTURE: 7/1/2015 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062824January 15, 2018
UNKNOWN OR OTHER
WE EXPERIENCED A VERY COLD ARCTIC BLASE IN EARLY JANUARY 2018. THE VAN WAS IN OUR GARAGE. WHEN I TRIED TO OPED THE LEFT HAND REAR SLIDING DOOR, IT WOULD NOT OPEN. AFTER A SECOND ATTEMPT, IT DID OPEN BUT THEN REVERSED. EVENTUALLY, IT WOULD NOT CLOSE AND LATCH, SO WE DID NOT DRIVE IT THAT DAY. I HAD TO SLAM IT SHUT IN ORDER FOR THE INTERIOR LIGHTS TO SO OUT SO NOT TO RUN DOWN THE BATTERY. I DID DRIVE IT A FEW DAYS LATER, AND THE DOOR CAME OPEN WHEN I MADE A RIGHT HAND TURN. WHEN I WOULD STOP, IT SHUT, BUT DID NOT LATCH. I SET UP AN APPOINTMENT WITH THE DEALER I BOUGHT THE VEHICLE FROM AFTER EXPLAINING THE PROBLEM AND THEY SAID THEY WOULD ORDER THE PARTS FOR THE RECALL REPAIR. LATER THAT DAY, DEALER SAID THERE WAS ALSO A PROBLEM WITH THE CLOSING MOTOR AND THAT WAS NOT COVERED BY THE RECALL REPAIR. IT ONLY COVERED THE WIRING HARNESS AND JUNCTION BOX. I GOT A RIDE FROM WORK TO THE DEALER AND THEY OFFERED ME A LOANER WHILE THEY DID MORE EVALUATIONS OF THE PROBLEM. LATER THE NEXT DAY, I WAS TOLD THE REPAIRS WOULD COST $1300 AND WOULD NOT BE COVERED UNDER THE RECALL. I FELT THAT THE FAILURE OF THE CABLES AND THE FUSE BEING OVERLOADED PROBABLY CONTRIBUTED TO THE MOTOR FAILING. I THEN TOLD THEM JUST TO DISABLE THE POWER FUNCTION AND WE WOULD JUST OPEN AND CLOSE MANUALLY BECAUSE I COULD NOT AFFORD THAT REPAIR AT THIS TIME. LATER THAT DAY. THE SERVICE ADVISER LEFT ME A VOICE MAIL THAT THEY COULD NOT MAKE THE REPAIR NOR REPAIR THE LATCH AND THE VEHICLE WAS READY FOR ME TO PICK UP. I CALL BACK ON SATURDAY MORNING TO SPEAK TO SERVICE MANAGER, BUT HE WAS OFF. I CALLED BACK ON MONDAY, BUT HAD TO LEAVE A VOICE MESSAGE. I AM VERY CONCERNED THAT EVEN IF I COULD AFFORD THE REPAIR THIS TIME, IT WILL PROBABLY HAPPEN TO THE OTHER DOOR AT SOME POINT AS WELL. THERE SEEMS TO BE QUITE A HISTORY OF THIS PROBLEM GOING BACK SEVERAL YEARS AND IT'S MORE OF A DESIGN ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062595January 13, 2018
UNKNOWN OR OTHER
MY SIENNA IS 3.5 YEARS OLD AND ONLY HAS 33,178 MILES ON IT, WHICH MEANS IT IS OUT OF WARRANTY FOR YEARS, AND IT NEEDS A NEW RADIATOR DUE TO ENGINE COOLANT LEAK. OIL CHANGES AND MAINTENANCE HAS BEEN NORMALLY DONE AT OUR LOCAL DEALERSHIP. SEEMS ODD FOR A RADIATOR TO GO TO SOON SO MONEY IS OUT OF POCKET TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062614January 13, 2018
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
TAKATA RECALL. BEEN CALLING DEALER EVERY FEW MONTHS, WAITING FOR THE RECALL TO GET REMEDIED FOR THE AIRBAGS. ALSO, WAITING FOR THE DEALER TO REMEDY THE SLIDING DOOR RECALL. MANY CALLS TO THE SERVICE DEPARTMENT HAVE BEEN UNRESOLVED, EVEN WITH THE PROMISE TO BE CALLED BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062461January 12, 2018
AIR BAGS
I RECEIVED A LETTER FROM TAKATA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062504January 12, 2018
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2010 TOYOTA SIENNA. THE CONTACT STATED THAT THE SLIDING DOORS FAILED TO OPERATE ON OCCASION. THE DOORS ONLY WORKED BY USING THE REMOTE CONTROL HANDLE FROM OUTSIDE THE VEHICLE. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 84,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054313January 11, 2018
STEERING, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE, POWER TRAIN, VEHICLE SPEED CONTROL
2017 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO TRANSMISSION ISSUES. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED THE STEERING WAS IMPRECISE. THE VEHICLE WANDERED ON THE ROAD. THE HEATER/AC FAN HAD AN ANNOYING NOISE. THE VEHICLE WOULD NOT ACCELERATE IMMEDIATELY UPON DEPRESSING THE PEDAL. THE TRANSMISSION WOULD CONSTANTLY SHIFT UP AND DOWN ON VERY SMALL HIGHWAY INCLINES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062220January 11, 2018
AIR BAGS, STRUCTURE:BODY
I'M DISAPPOINTED THAT ALAMO TOYOTA IN SAN ANTONIO, TX DID NOT MENTION OR REQUEST TO FIX THIS RECALLED PART WHEN MY VEHICLE WAS BROUGHT IN IN SEPTEMBER 2017 FOR THE RECALL ON THE POWER DOORS. NOW, SEVERAL MONTHS LATER I'M DEALING WITH ANOTHER RECALL WAITING ON PARTS TO BE ORDERED WHEN THIS COULD HAVE BEEN FIXED 4-6 MONTHS AGO AND THIS WHOLE TIME MYSELF AND MY FAMILY HAVE BEEN AT RISK WITH THESE RECALLED PARTS NOT BEING REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062224January 11, 2018
STRUCTURE:BODY
I WAS NOTIFIED MY VEHICLE HAD A RECALL ON THE POWER DOORS. I MADE AN APPT ON 9/20/17 WITH ALAMO TOYOTA TO HAVE THEM LOOK AT MY VEHICLE AND WAS TOLD THEY WERE ORDERING THE PARTS. I CALLED ALAMO TOYOTA ON 10/10/17 AND WAS TOLD THE PARTS WERE ON BACK ORDER. I CALLED AGAIN ON 1/3/18 AND WAS TOLD BY 2 INDIVIDUALS THAT THEY COULD NOT FIND THAT THE PARTS WERE ORDERED FOR MY VEHICLE. WE ARE TALKING 3.5 MONTHS LATER I'M BEING TOLD THE PARTS FOR THE RECALL WERE NEVER ORDERED. WHAT IF SOMETHING HAPPENS TO MY FAMILY, MY CHILDREN WHO SIT IN THE BACK? THIS IS UNACCEPTABLE! I WAS TOLD THEY WOULD ORDER THE PARTS AS OF 1/3/18. I'M STILL WAITING TO HEAR WHEN THESE PARTS ARRIVE. IN THE MEAN TIME, I PRAY NOTHING HAPPENS TO MY CHILDREN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061583January 10, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTONATION TOYOTA WAS CALLED AT 239-321-5413 AND STATED THAT THERE WERE NO PARTS AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061607January 10, 2018
WHEELS
VEHICLE IS 1.5 YEARS OLD, ABOUT 20K MILES, AND JUST RECEIVED WORD THAT WE'LL NEED 4 NEW TIRES @ $300/EA BECAUSE OUTSIDE WEARING IS OCCURRING. DEALER NOR MICHELIN TAKING RESPONSIBILITY OR WARRANTY, BOTH POINTING AT EACH OTHER FOR THE ISSUE. THIS APPEARS TO BE AN ONGOING ISSUE WITH THIS VEHICLE - WAS NOT DISCLOSED BEFORE PURCHASING THE SIENNA THAT TIRES WOULD ONLY LAST 20K MILES ON THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062007January 10, 2018
STEERING
I HAVE A 2013 TOYOTA SIENNA AND NOTICED A CLICKING/KNOCKING SOUND WHENEVER I'M TURNING THE STEERING WHEEL TO THE LEFT OR RIGHT WHILE IN MOTION. I THOUGHT IT WAS THE CV BOOT AND SO I BROUGHT MY CAR TO TWO LOCAL SHOP MECHANIC BUT THEY COULD NOT FIND THE ISSUE. I HAVE CHECKED ONLINE AND FOUND SOMETHING THAT MIGHT BE THE CAUSE OF THIS KNOCKING SOUND. I SAW IN ONE TOYOTA SIENNA FORUM TALKING ABOUT THE ISSUE WITH THEIR "STEERING INTERMEDIATE SHAFT" WHERE ONE OF THE OWNER HAVE THIS ISSUE. THE MILEAGE OF MY VAN IS 104900 JUST PASS THE WARRANTY OF 100K BUT STILL LESS THAN 5 YEARS BY APRIL OF THIS YEAR. I KNOW THEIR WARRANTY POLICY IS WHICH EVER COMES FIRST. AND I'VE NOTICED THIS ISSUE 10 MONTHS BEFORE MY MILEAGE GOES MORE THAN 100K BUT I DID NOT PAY ATTENTION ON THIS BECAUSE I THOUGHT IT'S GONNA GO AWAY. I LIVE IN ONTARIO CANADA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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