Toyota Sienna Complaints

9,048 consumer complaints on file.

#11090992April 30, 2018
UNKNOWN OR OTHER, POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
I DIDN'T KNOW THE CAR WAS GOING TO BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090898April 29, 2018
ENGINE
TOYOTA HAS A KNOWN FAILURE ISSUE WITH THE ENGINE OIL COOLER HOSE ON THIS MODEL. WITH THIS ISSUE, A DEFECT IN THE HOSE CAUSES OIL TO LEAK RAPIDLY FROM THE HOSE. A SEARCH OF THE INTERNET CAN FIND MANY INSTANCES OF THIS ISSUE, WITH CATASTROPHIC ENGINE FAILURE RESULTING IN CERTAIN CASES. TOYOTA HAS ISSUED WARRANTY ENHANCEMENT ZE2 TO COVER THIS. THE WARRANTY TERM FOR THIS ITEM IS EXTENDED TO TEN YEARS AND 150,000 MILES. I EXPERIENCED THIS FAILURE LAST WEEK. IT OCCURRED AS I WAS PULLING INTO A CAR WASH. SMOKE STARTED COMING FROM MY ENGINE AND THE CAR WASH WORKER NOTICED OIL LEAKING FROM UNDERNEATH. I HAD TO HAVE THE VEHICLE TOWED AND THE HOSE REPLACED. THE TOTAL COST WAS $665. I ATTEMPTED TO GET COVERAGE FROM TOYOTA, BUT MY REQUEST WAS DENIED DUE TO THE FACT THAT THE MILEAGE WAS AT 167,000. THE REASON FOR MY COMPLAINT IS THAT A MAJOR, KNOWN DEFECT SUCH AS THIS SHOULD NOT BE TIME OR MILEAGE LIMITED. GIVEN THE CATASTROPHIC FAILURE THAT CAN RESULT FROM THIS DEFECT, TOYOTA SHOULD HAVE BEEN REPLACING THE DEFECTIVE HOSES RATHER THAN FORCING CUSTOMERS TO ENDURE THE PROBLEMS OF FAILURE IN THE FIELD, WHICH OFTEN RESULTED IN BLOWN ENGINES AND THE NEED TO HAVE VEHICLES TOWED IN FOR REPAIRS. IF TOYOTA IS NOT GOING TO TAKE THE STEP OF PREVENTING THE PROBLEM, THEY SHOULD AT LEAST TAKE CARE OF THE PROBLEM WHEN IT OCCURS - REGARDLESS OF AGE OR MILEAGE - BECAUSE THE CAUSE IS CLEARLY THE RESULT OF A KNOWN DEFECT. I CONTACTED TOYOTA WARRANTY SERVICE FOR REIMBURSEMENT AND MY CLAIM WAS DENIED. I CALLED BACK AND ASKED TO ESCALATE IT. I WAS TRANSFERRED TO A HIGHER LEVEL AGENT WHO AGAIN DENIED MY CLAIM AND TOLD ME TO ADDRESS MY COMPLAINT OUTSIDE OF TOYOTA, WHICH IS WHY I AM FILING HERE. WITH THIS COMPLAINT, I AM SEEKING REIMBURSEMENT OF MY $665 COSTS. I FURTHER SUGGEST THAT TOYOTA BE URGED TO REVISE WARRANTY ENHANCEMENT ZE2 TO REMOVE THE MILEAGE AND TIME LIMITS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090440April 27, 2018
ELECTRICAL SYSTEM, ENGINE
MY 2016 TOYOTA SIENNA THAT HAS 16,000 MILES WAS PARKED AT HOME AND I WENT TO GO START IT AND IT STALLED. THE CAR WAS TOWED TO HENDRICK TOYOTA OF APEX, NC AND THEY TOLD ME THAT RODENTS CHEWED THREW THE WIRING AND IT WAS NOT COVERED BY MY WARRANTY. I HAVE COMPLAINED TO BOTH THE DEALERSHIP AND TO TOYOTA. I HAVE HAD ANOTHER TOYOTA PARKED IN WITHIN THE SAME PROXIMITY FOR OVER 15 YEARS. I HAVE NEVER HAD RODENT ISSUES WITH IT. I AM CONCERNED FOR THE SAFETY OF MY FAMILY. IIF THERE ARE MICE LIVING INSIDE THE CAR, THEY COULD BE LEAVING RAT DROPPINGS THAT COULD BE HARMFUL TO BOTH OF THEM. I AM ANGRY AND CONCERNED AND DON'T UNDERSTAND WHY, WHEN OTHER VEHICLES PARKED IN THE SAME LOCATION AREN'T EXPERIENCING THE SAME PROBLEM. AFTER FURTHER RESEARCH I FOUND THAT AUTO MANUFACTURERS IN ORDER TO GO GREEN ARE USING SOY BASED PRODUCTS ON WIRES INSTEAD OF PETROLEUM. THEY ARE USING SUGAR IN THEIR PLASTICS. RICE HUSKS IN THEIR INTERIORS. ALL THIS STUFF ATTRACTS RODENTS. THIS IS UNACCEPTABLE! MY DEALERSHIP SAID THEY ARE SEEING AT LEAST 2 RODENT DAMAGED VEHICLES A WEEK. TOYOTA NEEDS TO FIX THIS PROBLEM, CHANGE THE MATERIALS THEY USE, AND COVER IT UNDER WARRANTY. THERE HAVE BEEN SEVERAL CLASS ACTION LAWSUITS AGAINST TOYOTA FOR THIS ISSUE. HERE ARE TWO ARTICLES THAT DETAIL THE PROBLEM MYSELF AND OTHER TOYOTA OWNERS HAVE HAD - HTTP://CTWATCHDOG.COM/FINANCE/RODENTS-DAMAGE-CARS-BYCHEWING-ELECTRICAL-CONNECTIONS-TIPS-ON-HOW-TO-AVOID-COSTLYREPAIRS, HTTP://WWW.SYNLUBE.COM/INCREDIBLEEDIBLECAR1.HTM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090501April 27, 2018
STRUCTURE:BODY
PASSENGER SLIDING DOOR WON'T CLOSE WITH BOTH POWER MOTOR AND MANUALLY. IT'S STUCK OPEN. I CALLED TOYOTA CORPORATE OFFICES TO GET ASSISTANCE AND THEY STATED THAT THE WARRANTY ENHANCEMENT JUST EXPIRED 1 MONTH AGO. DO NOT KNOW HOW TO GET THE VAN DOOR UNSTUCK. IT JUST HAPPENED TODAY, OR I WOULD'VE CALLED 1 MONTH AGO. VERY FRUSTRATED, CANNOT DRIVE VEHICLE. IT HAPPENED IN MY DRIVEWAY, VEHICLE WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089640April 23, 2018
UNKNOWN OR OTHER
IN THE INVOLVED VEHICLES, GREASE INSIDE THE SHIFT LEVER ASSEMBLY COULD TRANSFER TO OTHER INTERNAL COMPONENTS, CAUSING THEM TO FUNCTION IMPROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089684April 23, 2018
ELECTRONIC STABILITY CONTROL (ESC), STEERING
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 30 MPH, THE STABILITY CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE DECELERATED AND THE REAR END SWERVED SIDEWAYS. THE CONTACT STATED THAT THE FAILURE OCCURRED FOR APPROXIMATELY 30 DAYS AND ONLY WHEN DRIVING ABOVE 30 MPH. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089764April 23, 2018
AIR BAGS, SEAT BELTS, VISIBILITY/WIPER
MAKING A RIGHT HAND TURN AND I BELIEVE THE TRUCK IN FRONT OF ME LOST THE TRAILER HITCH. I WAS ONLY TRAVELING ABOUT 15 MPH. DROVE OVER A TRAILER HITCH IN THE ROAD AND ALL THE AIRBAGS DEPLOYED, CAUSING A VIOLENT STOP TO THE VAN AND INJURIES AND SHOCK TO MY DAUGHTER AND MYSELF
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11089270April 22, 2018
ENGINE
TODAY I NOTICED A SMELL BUT THOUGHT IT WAS FROM THE ROAD CONSTRUCTION. LATER I NOTICED SOME LIQUID ON THE GROUND UNDER MY CAR. LATER I STARTED TO DRIVE AND HEARD A TERRIBLE NOISE. I CHECKED ALL MY GAUGES AND NOTHING LOOKED WRONG BUT THE NOISE FREAKED ME OUT. I IMMEDIATELY TURNED AROUND AND WENT HOME. FORTUNATELY I HAD ONLY GONE A LITTLE WAYS DOWN THE STREET. WHILE I DRIVE MY OIL LIGHT FLICKERED ON THEN OFF. ONCE HOME MY HUSBAND CHECKED UNDER THE HOOD. WHEN HE TURNED THE CAR ON, OIL WAS SQUIRTING FROM A HOSE EVERYWHERE. HE CHECKED UNDER THE CAR AND OIL WAS ALL OVER THE BOTTOM OF THE CAR. THERE WAS NO MORE OIL WHEN HE CHECKED THE OIL STICK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089282April 22, 2018
UNKNOWN OR OTHER
I AM AN ACTIVE DUTY SERVICE MEMBER TRYING TO PCS FROM GERMANY TO THE UNITED STATES. I NEVER RECEIVED NOTIFICATION OF THE RECALL. NOW THERE WILL BE A SIGNIFICANT DELAY IN SHIPPING OUR VEHICLE AND OUT OF POCKET EXPENSES IN THE FORM OF CAR RENTALS THAT COULD HAVE BEEN AVOIDED IF I WOULD HAVE BEEN NOTIFIED OF THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089088April 20, 2018
ENGINE, ELECTRICAL SYSTEM:WIRING
TL* THE CONTACT CALLED ON BEHALF OF THE OWNER OF A 2015 TOYOTA SIENNA. UPON STARTING THE VEHICLE, THE TRACTION INDICATOR ILLUMINATED AND AN ABNORMAL NOISE WAS HEARD COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO THE PLAZA TOYOTA DEALER (2721 NOSTRAND AVE, BROOKLYN, NY 11210, 347-983-5652) WHERE IT WAS DIAGNOSED WITH AN UNKNOWN WIRING FAILURE DUE TO RODENTS ENTERING THE ENGINE COMPARTMENT. THE VEHICLE OWNER HAD THE VEHICLE REPAIRED, BUT WAS UNAWARE OF THE REPAIR SPECIFICS. THE FAILURE RECURRED THREE MONTHS LATER AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING WAS DESTROYED AGAIN BY RODENTS. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND REFERRED THE CONTACT BACK TO THE DEALER. THE FAILURE MILEAGE WAS 16,382.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089164April 20, 2018
UNKNOWN OR OTHER
REAR DRIVER SIDE DOOR DOES NOT CLOSE PROPERLY AND WILL OCCASIONALLY OPEN WHILE DRIVING CAUSING WARNING LIGHTS, RINGING BELLS, AND WARNING STATEMENTS ON DISPLAY BOARD. WHEN DOOR IS CHECKED IT APPEARS CLOSED. CABLE THAT RUNS DOOR SEEMS TO BE FRAYED DESPITE IT BEING USED LESS FREQUENTLY THAN THE PASSENGER SIDE REAR DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089169April 20, 2018
UNKNOWN OR OTHER
SLIDING DOOR POWER CABLE BROKEN. TOYOTA HAS ENHANCED WARRANTY FOR 2004-07 MY BUT WILL NOT FIX MINE BECAUSE IT IS 2010 MY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088653April 17, 2018
STEERING
AT 90K MILES, POWER STEERING FLUID LEAKAGE AT RACK AND PINION. PASSENGER SIDE BOOT TORN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088401April 16, 2018
UNKNOWN OR OTHER
THE UPPER HINGE ON THE FUEL FILLER DOOR BROKE WHICH ULTIMATELY WILL CAUSE THE FUEL FILLER DOOR TO NOT CLOSE PROPERLY OR TO BREAK COMPLETELY OFF. THIS IS THE SECOND TIME THIS EXACT FAILURE HAS OCCURRED. THE PREVIOUS FAILURE WAS TWO YEARS AGO. THIS FAILURE HAPPENED OVER TWO TO THREE YEARS AND WAS NOTICED WHEN THE FILLER DOOR WAS MISALIGNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082790April 11, 2018
STRUCTURE:BODY:DOOR
2014 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO VEHICLE DOOR OPENING ON ITS OWN WHILE VEHICLE WAS IN MOTION. *LD *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083690April 6, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR INTERMITTENTLY ILLUMINATED. THE CONTACT WAS CONCERNED THAT THE AIR BAG MIGHT NOT DEPLOY IN THE EVENT OF A CRASH. THE VEHICLE WAS TAKEN TO WALSER TOYOTA (4401 AMERICAN BLVD W, BLOOMINGTON, MN 55437 (612) 294-0291) WHERE THE CONTACT WAS INFORMED THAT A DIAGNOSTIC AND A REPAIR FEE WOULD BE CHARGE. THE VEHICLE WAS NOT REPAIRED DUE TO THE DIAGNOSTIC AND REPAIR FEES. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074848April 5, 2018
POWER TRAIN:MANUAL TRANSMISSION:COLUMN SHIFT ASSEMBLY, POWER TRAIN
2006 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO SHIFT LOCK SAFETY RECALL. *LD *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082459April 2, 2018
AIR BAGS, ELECTRICAL SYSTEM
DASHBOARD WAS REPLACED IN A RECALL AND AFTER THE SERVICE WAS PERFORMED THE AIRBAG INFLATED LIGHT REMAINED ON. THE DEALER SAID THAT IT WAS SOMETHING TO DO WITH A SENSOR AND WAS NOT RELATED TO THE WORK THEY HAD PERFORMED, YET SAID IT NEEDED TO HAVE A DIAGNOSTIC PERFORMED AND THEY WANTED TO CHARGE FOR THAT AND FOR ANY OTHER WORK DONE AS A RESULT OF IT. HOW COULD THEY POSSIBLY KNOW IT'S UNRELATED TO THE WORK THEY PERFORMED IF THEY HAD NOT DONE THE DIAGNOSTIC AND IT HAD NEVER HAD THIS PROBLEM BEFORE THEY WORKED ON IT?. I FEEL STRONGLY THAT THEY ARE JUST TRYING TO AVOID HAVING TO DO ANY EXTRA WORK IT'S NOT COVERED BY WARRANTY OR PAID FOR. AS A RESULT THIS IS CREATING A HIGHLY UNSAFE SITUATION WITH A FALSE READING AND NOT KNOWING IF THE AIRBAGS WILL ACCIDENTALLY DEPLOY OR IF THEY WILL FUNCTION PROPERLY IN AN ACCIDENT. THIS IS PUTTING MY FAMILY AND I AT RISK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082573April 2, 2018
ENGINE
VVTI OIL LINE HAS LARGE HOLE ALL OF A SUDDEN, CAUSED VERY QUICK LOSS OF ALL OIL IN CAR. I WAS IN MOTION ON THE HIGHWAY, AND OIL LIGHT CAME ON. I WAS ABLE TO GET THE CAR PULLED OVER AND STOPPED. IF I HAD BEEN IN A WORSE POSITION, IT WOULD HAVE CAUSED ENGINE SEIZURE. THERE IS A LIMITED SERVICE CAMPAIGN ON THIS, MY VEHICLE HAD IT REPLACED IN 2014, AND IT FAILED AGAIN BECAUSE THEY PUT THE SAME FAULTY PART WITH RUBBER HOSE CONNECTOR. IN 2010 THEY ACTUALLY RELEASED SAME ENGINE WITH AN ALL METAL OIL HOSE, BUT THATS NOT WHAT THEY REPLACED IT WITH ON THE TECHNICAL SERVICE CAMPAIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082064March 29, 2018
UNKNOWN OR OTHER
THE SLIDING DOORS OPEN AND CLOSE BUY A PUSH OF A BOTTON BUT WHEN SOMETHING GETS IN THE WAY THE DOOR STILL SHUT IT DOESN'T STOP MY 3 YR OLD DAUGHTER HAND WAS IN THE WAY WHEN THE DOOR WAS CLOSING BY TIME I GOT TO HER FINGERS WERE PINNED AN THIS HAPPEN TO MY SON MY SONS FRIEND HEAD U HAVE TO HIT THE DOOR TO STOP IT. I DON'T FEEL THAT IS SAFE AT ALL.
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0

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