Toyota Sienna Complaints

9,048 consumer complaints on file.

#10419380August 14, 2011
LATCHES/LOCKS/LINKAGES
ONE DAY I WENT TO GET GAS AND AFTER GETTING GAS, THE DRIVERS SIDE DOOR DOES NOT OPEN. WE CANNOT MANUALLY OPEN THE DRIVERS SIDE. THERE IS SOMETHING WITH THE GAS LID THING. I HAVE FOUR CHILDREN AND WE BOUGHT OUT 2005 TOYOTA SIENNA XLW LIMITED AWD FOR SAFETY REASONS. IF I AM EVER IN AN ACCIDENT, NO ONE WILL BE ABLE TO OPEN THE DOOR TO GET IN OR OUT TO HELP. THIS NEEDS TO BE RECALLED AND RECTIFIED IMMEDIATELY! AS FOR THE PASSENGER SIDE DOOR. THE DOOR WILL NOT OPEN WITH THE AUTOMATIC SLIDING. WE HAVE TO MANUALLY OPEN AND CLOSE THE DOORS. AGAIN, WE PAID FOR THE HIGH END OF THIS VEHICLE FOR SAFETY AND COMFORT REASONS. THESE DOOR ISSUES NEED TO BE RECALLED AND FIXED AS SOON AS POSSIBLE FOR THE SAFETY OF OUR CHILDREN. I DO NOT WANT TO BE IN AN ACCIDENT AND STUCK BEFORE TOYOTA DECIDES TO GET THIS FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420211August 14, 2011
AIR BAGS
ON OCTOBER 28,2006, MY SON AND I RETURNED TO THE SITE OF THE ACCIDENT, THE NC STATE HIGHWAY PATROL DRIVING TRACK. ONCE THROUGH REGISTRATION, WE RE-ENTERED THE 2001 TOYOTA SIENNA MINIVAN. UNFORTUNATELY, WE DID NOT USE THE SEAT BELTS, SINCE WE COULD SEE THE SPOT WE HAD BEEN ASSIGNED. SOMETIME DURING THIS MOVE, I MUST HAVE HAD A SEIZURE, SINCE THE ONLY THING I REMEMBER IS SOMEONE HELPING ME OUT OF THE DRIVER'S SIDE DOOR. ONCE AT THE HOSPITAL, I LAPSED INTO A COMA, WHICH WAS TO LAST FOR THE NEXT 18 DAYS. ONCE I WOKE UP, I WAS TOLD THAT MY SON HAD DIED, AND WAS BURIED. IT WAS STATED TO ME THAT WE WEREN'T WEARING OUR SEAT BELTS. I SAID, "WHAT ABOUT THE AIRBAGS?" THEY HADN'T DEPLOYED, IT TURNED OUT. I REALIZE THAT WE WOULD HAVE BEEN MORE SAFE IF WE HAD BEEN WEARING OUR SEAT BELTS. BUT I ALSO KNOW THAT THE AIRBAGS SHOULD HAVE DEPLOYED, SINCE THE ESTIMATED SPEED AT TIME OF IMPACT WAS 50 MPH. SINCE WE HAD GONE THROUGH A CREEK, AND SLAMMED INTO THE OPPOSITE CREEK BANK IN A BASIC HEAD ON COLLISION. I ALSO KNOW THAT THINGS WOULD HAVE BEEN CONSIDERABLY DIFFERENT IF THE AIRBAGS HAD DEPLOYED, SINCE BOTH MY SON AND I SUSTAINED TRAUMATIC BRAIN INJURIES (TBI'S) . ONCE I WAS ABLE TO USE A COMPUTER, I RESEARCHED AIRBAG FAILURES IN TOYOTA VEHICLES, AND FOUND NUMEROUS INCIDENTS AND ANECDOTES OF OTHER PEOPLES'S EXPERIENCE WITH THE SAME PROBLEM - FAILURE OF THE AIRBAGS TO DEPLOY, WHEN IT WAS CLEARLY OBVIOUS THAT THEY WERE NEEDED. I ALSO WONDERED ABOUT THE COMMONALITY OF THE PROBLEM, AND BEGAN TO SUSPECT A COMPANY-WIDE POLICY TO MAKE IT VERY HARD FOR THE AIRBAGS TO DEPLOY, SINCE IT WAS A HOT TOPIC THEN TO TALK ABOUT AIRBAGS AS AN ENEMY, SINCE SOME REPORTS WERE NOTING ACCIDENTS AND INJURIES ATTRIBUTED TO THE AIRBAGS' MIS-DEPLOYMENT. I AM NOT AT PEACE WITH THE TOYOTA COMPANY'S USUAL DENIAL OF ANYTHING NOT WORKING PERFECTLY AND PROPERLY AND THAT THERE WAS A SAFETY ISSUE INVOLVING THEIR AIRBAGS.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
1
#10419400August 14, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
MY DRIVERS SIDE POWER SLIDING PASSENGER DOOR CABLE JAMMED WITHOUT WARNING WHILE OUT WITH MY FAMILY. I HAD 2 SMALL CHILDREN IN THE BACK SEAT. I WAS UNABLE TO CLOSE THE DOOR, EVEN AFTER TURNING OFF THE POWER SWITCH TRYING TO USE IT "MANUALLY". HAD TO CALL A FRIEND TO TAKE US HOME, AS I COULD NOT DRIVE THE VEHICLE WITH THE DOOR OPEN. MY HUSBAND WAS ABLE TO PULL ON THE DOOR HARD ENOUGH TO SNAP THE STRIPPED CABLE, AND THE DOOR WILL NOW FUNCTION MANUALLY. UPON INSPECTION, IT APPEARS THAT THE PROTECTIVE COATING ON THE CABLE WORE OFF, EXPOSING THE BARE WIRE WHICH STARTED TO UNCOIL...THUS CAUSING THE DOOR TO JAM. I HAVE BEEN TOLD THE REPAIR WILL COST ME $1800.00. THIS IS UNACCEPTABLE, AND I AM INSISTING ON A RECALL FOR THE POWER DOOR CABLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419307August 13, 2011
STRUCTURE
BOTH SLIDING DOOR MOTOR CABLES HAVE BROKEN ON MY 2004 TOYOTA SIENNA. ONE DOOR WAS STUCK IN AN OPEN POSITION, AND THE OTHER ONE COULD ONLY BE OPENED SIX INCHES. I HAVE NOW PAID TOYOTA DEALERSHIPS OVER $4,000 TO FIX THE MOTOR CABLES FOR BOTH DOORS. WITH ONE STUCK OPEN, I COULDN'T TRANSPORT MY CHILDREN. I LIVE OVER 30 MINUTES TO THE NEAREST MECHANIC, SO IT WAS VERY FUN DRIVING THE CAR TO A DEALERSHIP. I THINK THAT IT IS A SAFETY ISSUE ESPECIALLY IF THE DOORS STICK OPEN. THE DEALERSHIP STATED THAT THEY HAVE NEVER SEEN THIS BEFORE, BUT I AM NOW SEEING SEVERAL COMPLAINTS ABOUT THIS, AND THAT TOYOTA HAS A TSB ON THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418523August 11, 2011
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
AFTER ARRIVING HOME WITH MY 2 KIDS YESTERDAY, WE WERE GETTING OUT OF THE VEHICLE (2011 TOYOTA SIENNA XLE)- MY 2 1/2YR OLD DAUGHTER WAS GETTING OUT OF THE PASSENGER SIDE POWER DOOR WHILE I WAS ABOUT TO GET MY 3 MONTH OLD SON OUT OF THE DRIVER SIDE POWER DOOR. MY 2 1/2YR OLD DAUGHTER PUSHED THE POWER DOOR BUTTON TO CLOSE HER DOOR AFTER GETTING OUT OF THE VEHICLE AND WAS HOLDING ONTO THE VAN TO GAIN HER GROUND, AT WHICH TIME THE POWER SLIDING DOOR CLOSED ENTIRELY ON HER RIGHT HAND! IT DID NOT OPEN WITH THE DOOR SENSOR AS WE WERE TOLD IT WOULD DO IF ANYTHING WAS IN THE PATH OF THE DOOR CLOSING. WHEN I FRANTICALLY TRIED TO PULL OPEN THE DOOR FROM THE INSIDE, AND PUSH THE POWER DOOR BUTTON, THE DOOR WOULD NOT OPEN AND SHE JUST KEPT SCREAMING FROM THE OTHER SIDE. I HAD TO PUT THE KEYS BACK IN THE IGNITION JUST TO OPEN THE DOOR AND FREE MY DAUGHTER! IT WAS A PROLONGED, SCARY AND TRAUMATIZING ORDEAL THAT I HOPE NO ONE ELSE EVER HAS TO EXPERIENCE! WHEN YOU ARE TOLD THE POWER DOORS AND WINDOWS ARE ON A SENSOR THEY NEED TO ACTUALLY FUNCTION 100%, NOT ONLY FOR A LARGE OBJECT LIKE A BODY OBSTRUCTING THE DOOR/WINDOW, BUT ALSO CHILDREN'S HANDS- AFTER ALL THIS IS A FAMILY VEHICLE THAT I WAS UNDER THE IMPRESSION WAS BUILT ON SAFETY! *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10418548August 11, 2011
STRUCTURE:BODY, STRUCTURE:BODY:HATCHBACK/LIFTGATE
AFTER TOYOTA DEALERSHIP REPLACED LIFTGATE STRUTS DUE TO RECALL NUMBER 08V244000, THE NEW STRUTS CAUSE THE LIFTGATE TO OPEN RAPIDLY WHEN OPENED MANUALLY, THAT IS NOT USING THE POWER MODE. LIFTGATE OPENS SO RAPIDLY THAT INJURY IS POSSIBLE IF YOU ARE NOT PREPARED TO OR ARE UNABLE TO MOVE OUT OF THE WAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418552August 11, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
I HAVE A 2005 TOYOTA SIENNA XLE AWD LIMITED. THE POWER SLIDING DOORS HAVE MOTORS IN THEM THAT OPEN AND CLOSE THE DOORS, VIA SMALL STEEL CABLES. THE STEEL CABLES ATTACHED TO THE MOTORS/DOORS ARE THE SAME STEEL CABLE TYPE USED IN THE TOYOTA SPARE TIRE RECALL. THESE STEEL CABLES ARE TRASH. IF/WHEN THEY BREAK, TOYOTA IS CHARGING $1,600 TO $1,800 PER DOOR TO FIX THE PROBLEM, EVEN IF THE MOTOR ATTACHED TO THE STEEL CABLES IS FINE. I'VE BEEN TOLD THAT ON NEWER MODEL SIENNA VANS YOU CAN JUST PURCHASE THE STEEL CABLES AND NOT THE WHOLE MOTOR. A GOOGLE /YAHOO SEARCH TURNS UP HUNDREDS IF NOT THOUSANDS OF COMPLAINTS REGARDING THESE AUTOMATIC SLIDING DOOR ISSUES AND THE EXTREME COST TO REPAIR THEM. ADDITIONALLY, I HAVE BEEN TOLD BY MY TOYOTA DEALERSHIP THAT IF THE STEEL CABLE BREAKS, I CAN NOT OPEN OR CLOSE THE DOOR MANUALLY. THIS IS A SAFETY HAZARD! I HAVE 2 CHILDREN, IF THE DOOR(S) WON'T OPEN MANUALLY, HOW DO I GET MY KIDS OUT IF I HAVE AN ACCIDENT? TOYOTA NEEDS TO BE HELD ACCOUNTABLE FOR THIS PROBLEM. A RECALL NEEDS TO BE CONDUCTED AND TOYOTA NEEDS TO FOOT THE BILL FOR THESE FIXES. I CALLED TOYOTA USA AND REPORTED THE ISSUE. TOYOTA BASICALLY COULD GIVE A RAT'S BUTT ABOUT IT. IT'S NOT A SAFETY ISSUE ON A LARGE ENOUGH SCALE. I AM AT A LOSS FOR WORDS AT JUST HOW ANGRY I AM AT TOYOTA. $3,200 TO FIX ABOUT 12 FOOT OF CABLE THAT IS NO BIGGER IN DIAMETER THAN AN CELL PHONE CHARGER'S WIRE. WE NEED HELP AND REPRESENTATION! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418599August 11, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE CONTACT THEN PERFORMED A JUMP START ON THE BATTERY IN ORDER TO START THE VEHICLE. THE FAILURE OCCURRED A SECOND TIME. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTICS, WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE, BUT STATED THAT THERE WAS A DRAW ON THE BATTERY THAT WAS RELATED TO THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418411August 10, 2011
STRUCTURE
DRIVERS SIDE POWER DOOR WOULD NOT CLOSE ALL THE WAY. HAD TO CUT CABLE TO SHUT DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418420August 10, 2011
STRUCTURE:BODY:DOOR
PASSENGER REAR SLIDING DOOR ON 2005 TOYOTA SIENNA EITHER STICKS OR DOES NOT OPEN CORRECTLY. UNABLE TO GET KIDS OUT IN AN EMERGENCY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418465August 10, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
2006 TOYOTA SIENNA AUTOMATIC SLIDING DOOR ON PASSENGER SIDE WILL NOT OPEN AND CLOSE WHEN USING REMOTE, OR CONSOLE BUTTONS. THIS STARTING OCCURRING AUGUST 1, 2011. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419009August 10, 2011
AIR BAGS
THE AIRBAG INDICATOR LIGHT WAS ON IN MY VEHICLE. THE DEALER INDICATED THAT THE LEFT AIRBAG AND HARNESS WERE DEFECTIVE AND THAT I HAVE TO PAY FOR THE REPLACEMENT SINCE THE VEHICLE IS NO LONGER UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418115August 9, 2011
AIR BAGS:FRONTAL
AIRBAG LIGHT CAME ON DASH AND STAYED ON; TOOK TO TOYOTA DEALER TO HAVE CHECKED. AFTER $99 DIAGNOSTIC WAS TOLD "TECHNICIAN PULLED DTC CODE B0111 OPEN IN SIDE SQUIB B CIRCUIT HARNESS. OPEN IN HARNESS BETWEEN RIGHT FRONT SIDE AIR BAG AND ECU. ADVISED US THAT AIRBAG HARNESS AND AIR BAG NEEDED TO BE REPLACED; COST WAS $2,300.00." SERVICE ADVISOR CALLED DSPM WHO AUTHORIZED COVERAGE ON PARTS ONLY BUT THAT WE WOULD STILL HAVE TO PAY FOR THE LABOR; $800.00. PART NUMBERS NEEDED ARE 82162-08340 AND 73910-AE031. THIS IS A 2006 SIENNA THAT WE PURCHASED USED IN FEBRUARY 2007. CURRENTLY HAVE NOT REPAIRED/REPLACED AIRBAG HARNESS AND AIRBAG AS WE WERE JUST NOTIFIED YESTERDAY ABOUT FINDINGS. HAVING GONE ON LINE AND READ ABOUT NUMEROUS OTHER 2006 SIENNA WITH SAME PROBLEM IT APPEARS TO ME THAT IT SHOULD BE COVERED BY A RECALL AS IT IS A VERY IMPORTANT SAFETY FACTOR THAT SEEMS TO HAVE A MAJOR DEFECT IN THE AIRBAG HARNESS AND AIRBAG. WE WILL BE WATCHING THE NHTSA DATABASE TO SEE HOW THIS SITUATION IS CONCLUDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418196August 9, 2011
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
TOYOTA SIENNA XLE 2005: AUTOMATIC SLIDING DOOR PROBLEM PURCHASED THIS VEHICLE USED ONE YEAR AGO (2010). THERE WERE NO PREVIOUS PROBLEMS WITH THE DOOR, THAT I KNOW OF. BOTH SLIDING DOORS STARTED FAILING DURING WINTER TIME. ONE MOTOR WAS REPLACED, THE OTHER ONE NOT DUE TO COST. THE DRIVER SIDE SLIDING DOOR WORKED "ON AND OFF", BUT IS NOT WORKING NOW. IT OPENS AND SHUTS WITH A MANUAL PULL OF THE HANDLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418220August 9, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:HATCHBACK/LIFTGATE
TOTAL FAILURE OF REAR LIFTGATE STRUTS (MANUAL LIFTGATE). CANNOT SUPPORT WEIGHT OF LIFTGATE; LIFTGATE DROPS IMMEDIATELY WHEN RELEASED. SIMILAR TO PROBLEM IN RECALL 08V244000 FOR SIENNA POWER REAR LIFTGATE STRUTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418300August 9, 2011
AIR BAGS:SIDE/WINDOW
AIRBAG SRS KEEPS FLASHING, TOOK TO TOYOTA DEALER AND THEY SAID THE WIRING HARNESS NEEDED TO BE REPLACED. I HAVE PLATINUM COVERAGE AND WAS TOLD IT WAS NOT COVERED BE WARRANTY. THE VEHICLE ON HAS 69,000 MILES, AND THIS IS A SAFETY ISSUE. I HAVE ONLY BEEN DRIVING THIS VEHICLE AS NORMAL WEAR AND TEAR AND THE LIGHT JUST CAME ON AND HAS NOT WENT OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417926August 8, 2011
SEAT BELTS
PROBLEM IS WITH THE REAR SEAT BELTS IN MY 2006 TOYOTA SIENNA LE VAN. ANYTIME SOMEONE (MYSELF INCLUDED) RIDES IN THE BACK ROW, THE SEAT BELTS LOCK UP AND BECOME SO UNCOMFORTABLE THAT THEY MUST BE RELEASED TO AVOID EXTREME DISCOMFORT, THIS RESULTS IN THE SEAT BELT BEING UNFASTENED DURING VEHICLE MOVEMENT AND OFTEN I FIND MY PASSENGERS JUST NOT USING THEM DUE TO THIS SELF-TIGHTENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417933August 8, 2011
SEAT BELTS
DRIVER'S SIDE FRONT SEAT BELT BECOMES FOLDED AND ENTRAPPED IN THE SLOT WHERE IT COMES OUT OF SIDE COLUMN AND WILL NOT RETRACT, MAKING IT ABSOLUTELY USELESS FOR ITS INTENDED PURPOSE. THIS RESULT IN DRIVER NOT BEING RESTRAINED PROPERLY. HAVE TAKEN IT BACK TO DEALER AT LEAST 3 TIMES TO HAVE THEM RELEASE THE ENTRAPMENT AS WELL AS FIXING IT MYSELF NUMEROUS TIMES. MY WIFE CANNOT DO THE REPAIR HERSELF SO SHE IS OFTEN DRIVING AROUND BASICALLY WITH NO SEAT BELT UNTIL SHE GET TO THE DEALER OR HOME FOR IT TO BE REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417963August 8, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
2005 TOYOTA SIENNA AUTOMATIC SLIDING DOOR DOES NOT OPEN (THIS IS THE SECOND TIME). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418026August 8, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE WOULD NOT ACCELERATE FURTHER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THE TECHNICIANS STATED THAT THE TRANSMISSION FLUID NEEDED TO BE FLUSHED AND RECALIBRATED. AFTER THE REPAIRS, THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO THE DEALER A SECOND TIME AND THE TECHNICIANS STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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