Toyota Sienna Complaints

9,048 consumer complaints on file.

#10817051December 30, 2015
ELECTRICAL SYSTEM
POWER SLIDING DOOR CABLE FAILED/FAULTY. RISK OF INJURY AND SAFETY. TOYOTA UNWILLING TO REPAIR UNDER WARRANTY. SLIDING DOOR INOPERABLE - CAN'T EXIT VEHICLE ON SIDE WHERE DOOR CABLE BROKE. THIS IS A WIDELY KNOWN AND WIDELY EXPERIENCED SAFETY DEFECT ACROSS 6 YEARS OF TOYOTA SIENNA THAT SHOULD BE THE SUBJECT OF A FEDERAL RECALL. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816799December 29, 2015
STRUCTURE:BODY
THE POWER DOOR CABLE HAS RUSTED CLEAR THROUGH AND SNAPPED WHIPPING AROUND LIKE A LIVE WIRE. THIS WAS JUST AFTER I PUT MY 2 YEAR OLD IN HIS CAR SEAT. THE CAR WAS PARKED..NOW THE DOOR WILL NOT OPEN ALL THE WAY AND THERE IS A CABLE LOOSE ON THE DRIVER'S SIDE. THERE IS A BULLETIN CAMPAIGN FOR THE CABLE ON TOYOTA SIENNA CABLE FOR REPLACEMENT UP TO 2007. BUT 2008-2010 IS NOT COVERED. THIS IS CRAZY THAT TOYOTA WILL NOT COVER IT. HTTPS://WWW.FACEBOOK.COM/TOYOTA-SIENNA-FAULTY-POWER-SLIDING-DOORS-233250320033754/ THERE ARE MORE PEOPLE THIS IS HAPPENING TO, I CANNOT OPEN MY DOOR ALL THE WAY TO GET MY 2 YEAR OLD OUT IN AN EMERGENCY. UNACCEPTABLE BY TOYOTA. 1300$ FOR THE PART AND 5+ HOURS OF LABOR...FOR A FAULTY CABLE. DANGEROUS! NOW I FEAR THE OTHER SIDE WILL SNAP TOO 2009 SHOULD BE COVERED UNDER THE BULLETIN ATTACHED BELOW HTTPS://WWW.DROPBOX.COM/S/UUTAPYNPPJ55GCR/T-CP-ZTS.PDF?DL=0
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816882December 29, 2015
UNKNOWN OR OTHER
IN A SPAN OF 2 WEEKS WHILE STATIONARY ATTEMPTING TO EXIT VEHICLE THE 2008 TOYOTA SIENNA VAN DRIVER SIDE AND PASSENGER SLIDING DOOR CABLES FRAYED THEN BROKE AND DOOR JAMMED SHUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816518December 28, 2015
STEERING
THE STEERING RACK AND PINION SECTOR IS LEAKING FROM THE PASSENGER SIDE BOOT AND THE STEERING HAS A KNOCKING NOISE WHEN TURNING THE STEERING WHEEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816231December 26, 2015
ELECTRICAL SYSTEM
POWER DOOR ISSUE WHEN STATIONARY. I PURCHASED MY 2000 SIENNA AND WITHIN A YEAR I HAD ISSUES WITH MY POWER DOOR. IT WOULD OPEN BY POWER BUT NOT CLOSE. AS TIME WENT ON IT WOULD NEITHER OPEN NOR CLOSE. AND NOW THE POWER LIGHTS HAS BEEN LIT FOR YEARS. I TOOK CAR TO THE DEALER MANY TIMES WHEN THIS FIRST HAPPENED AND SEVERAL TIMES OVER THE ENSUING YEARS THEY COULD "NEVER" FIND A PROBLEM. THEN ON MY LAST VISIT THEY CLAIMED THE DOOR WAS DAMAGED DUE TO AN ACCIDENT I HAD...MIND YOU I NEVER HAD AN ACCIDENT AND BOUGHT A CERTIFIED USED CAR FROM DEALER. TO THIS DAY THE POWER DOOR IS DISENGAGED AND HAS TO BE MANUALLY OPENED AND CLOSED. NOW I SEE SO MANY YEARS LATER THAT THIS IS ACTUALLY AN ISSUE WITH THE DOOR...TOYOTA NEEDS TO BE HELD ACCOUNTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816206December 25, 2015
STRUCTURE:BODY
BOTH SLIDING DOORS BROKE WITHIN 6 MONTHS OF ONE ANOTHER; ONE STILL OPERATES MANUALLY, THE OTHER CANNOT BE OPENED AT ALL. TOYOTA STATES THE $3000 REPAIR WILL NOT BE CONVERTED UNDER WARRANTY THOUGH THIS APPEARS TO A VERY FREQUENT PROBLEM DISCUSSED ON ONLINE CHATROOMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816207December 25, 2015
STRUCTURE:BODY
THE DOOR CHECK ON THE DRIVER SIDE BREAKS PREMATURELY. EACH TIME I OPEN THE DOOR, IT CLACKS. INSTEAD OF HOLDING THE DOOR IN POSITION WHICH IS DESIGNED TO DO, IT MOVES AND SOMETIMES IT CAN BE DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816190December 24, 2015
UNKNOWN OR OTHER
MY WIFE AND DAUGHTER WERE TRAVELING ON OUR 2010 SIENNA ON 07/11/2015 (SAT) AND THE GEARS SEIZED UP WHEN THEY WERE TURNING INTO A BUSY 4-LANE ROAD. IN SPITE OF COMPLETE LOSS OF TRANSMISSION, DUE TO THE SHEER MOMENTUM OF THE VEHICLE, MY WIFE WAS ABLE TO DIRECT THE VEHICLE TO THE RIGHT SIDE OF THE ROAD. WHEN SHE CALLED ME, I ARRIVED TO SEE MY DAUGHTER CRYING AND STANDING ON THE SIDE WHILE MY WIFE WAS TRYING TO PUSH THE VAN FURTHER RIGHT WITH THE HELP OF AN OLD COUPLE WHO WERE EXTREMELY HELPFUL. LUCKILY, MY WIFE AND DAUGHTER ESCAPED WITH NO INJURIES (EXCEPT FOR A STIFF NECK AND BAD HEADACHE FOR A COUPLE OF DAYS FOR MY WIFE) BUT LEFT WITH A LIFE-LONG MEMORIES OF THIS PAINFUL EXPERIENCE. AFTER TOWING THE VEHICLE TO STEVENS CREEK TOYOTA, I WAS TOLD THAT THAT THE TRANSMISSION SYSTEM HAD COMPLETELY FAILED (METALLIC PARTS CHIPPED AND GROUND AS PER TECHNICIAN) AND HAD TO BE REPLACED WITH AN WHOOPING BILL OF $6K. CONSIDERING THAT BOTH OF US ARE OUR WORKING PARENTS, WE HAD TO PAINFULLY SWALLOW THE COST OF REPAIR AND MOVE ON WITH OUR LIVES UNTIL NOW WHEN I HAD TIME DURING THE END OF YEAR WHEN I WANTED TOYOTA AND ALL SIENNA OWNERS TO KNOW ABOUT OUR ORDEAL AND BE CAUTIONED ABOUT THEIR VEHICLES. MY BIGGEST COMPLAINTS: * WE TRUST OUR FAMILY MEMBERS LIVES IN THE HANDS OF REPUTED VEHICLE MANUFACTURES SUCH AS TOYOTA. WHEN THEIR VEHICLES DO NOT LIVE UP TO THEIR REPUTATION AND CAUSE MENTAL/PHYSICAL ANGUISH, IT IS DEFINITELY DISHEARTENING. * I PAID NEARLY $48K FOR THIS FULLY-LOADED 2010 SIENNA XLE LIMITED. A COMPLETE TRANSMISSION FAILURE AT 70K MILES AND $6K TO REPLACE THE TRANSMISSION IS COMPLETELY UNACCEPTABLE AND I FEEL RIPPED OFF! WE REALLY HOPE TOYOTA GET ITS ACT TOGETHER AND INVEST IN IMPROVING THE QUALITY OF CRITICAL SYSTEMS OF THEIR VEHICLES.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10811882December 23, 2015
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE UNINTENTIONALLY ACCELERATED AS THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO A BUILDING. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED NECK AND LEG INJURIES HOWEVER, IT WAS UNKNOWN IF MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10811782December 22, 2015
STRUCTURE:BODY
THE PASSENGER SIDE OF THE POWERED SLIDING DOOR STUCK OPEN DURING A COLD WINTER NIGHT AND WE WERE LUCKY WE WERE AT THE PARKING LOT NOT ON HIGHWAY FOR AN EMERGENCY STOP (WHICH IS POSSIBLE WITH TWO LITTLE ONES ON BOARD SOMETIMES). WE DID A LITTLE RESEARCH AND FOUND OUT THAT THIS IS DUE TO AN KNOWN FAULTY SLIDING CABLE ASSEMBLY AND TOYOTA ALREADY HAD A A CUSTOMER SUPPORT PROGRAM WHICH EXTENDS THE WARRANTY OF THE CABLE ASSEMBLY FOR MODEL YEARS OF 2004 TO 2007. UNFORTUNATELY, OUR CAR IS 2008 AND THE LOCAL DEALER ASKED FOR $2000 TO CHANGE THE CABLE ASSEMBLY. SINCE THIS ISSUE IS THE SAME AS THE PREVIOUS MODEL YEARS FOR THE SECOND GENERATION SIENNA, THIS SHOULD HAVE BEEN COVERED BY THE SAME PROGRAM. DUE TO THE POTENTIAL RISK OF DOOR STUCK OPEN ON HIGHWAY DURING EMERGENCY STOP, TOYOTA SHOULD HAVE INCLUDED THIS AS A RECALL CAMPAIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811829December 22, 2015
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE POWER SLIDING DOOR FAILS. IT HAS TO BE OPENED AND CLOSED MANUALLY. THIS IS A COMMON PROBLEM FOR THIS MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811398December 21, 2015
STRUCTURE:BODY
THE DRIVER'S SIDE DOOR HINGE IS BROKEN AND MAKES OPENING AND CLOSING OF THE DOOR DIFFICULT AND SEEMS UNSAFE. WE TOOK IT TOO THE DEALER AND THEY TOLD US IT'S NOT COVERED AND WILL COST TOO MUCH MONEY FOR US TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810954December 17, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 10V160000 (STRUCTURE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811049December 17, 2015
AIR BAGS
AIR BAG LIGHT ON IN THE DASH OF MY MINIVAN .. THE START LIKE MONTH AGO BUT WHEN OFF BUT KNOW IT'S JUST FLASHING THE LIGHT OF THE AIR BAG PLEASE THERE SOMETHING WE CAN DO TO FIX IT... MY MINIVA ONLY HAVE 86000 MILLS ON IT.. NEVER BEEN IN CRASH SCENE SO. I DON'T KNOW WHAT'S HAPPENING...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810622December 16, 2015
STRUCTURE:BODY
DUE TO WHAT I HAVE LEARNED IS AMONG NEARLY ALL 2004 TOYOTA SIENNA OWNERS, THE SLIDING CAN DOORS FREEZE SHUT AND CAN'T BE OPENED. ON CHRISTMAS DAY 2012, MY VAN WAS PARKED ON THE STREET, AND AT ABOUT 1AM I WENT OUT TO START THE VAN AND WARM IT UP FOR MY FAMILY, ABOUT 15 MINUTE LATER I CAME OUT WITH THE KIDS TO LEAVE. I THEN DISCOVERED THAT THE DOORS WERE FROZEN SHUT. I TRIED PULLING MANY TIMES AND THEN TRIED HAVING SOMEONE GO INSIDE THE VAN AND PUSH WHILE I PULLED, IT DIDN'T WORK. THEN I HAD MY WIFE TAKE THE KIDS BACK IN THE HOUSE WHILE I WORKED ON IT, I GOT THE DOOR TO OPEN ABOUT AN INCH AND I STUCK MY FINGERS IN AND GRIPPED THE EDGE OF THE DOOR FOR BETTER LEVERAGE AND TO AVOID DAMAGING THE HANDLE. I THEN PULLED REALLY HARD AND IT CAME A LITTLE FURTHER OPEN. IT THEN ENGAGED THE AUTOMATIC CLOSE AND SHUT MY 4 FINGERS INTO THE DOOR. I WAS THEN ALONE OUTSIDE WITH ONE HAND STUCK IN THE DOOR, I SCREAMED FOR HELP AND FINALLY SOME PEOPLE CAME OUTSIDE AND RAN INSIDE THE VAN FROM THE DRIVERS DOOR AND TWO PEOPLE KICKED ON THE DOOR FROM THE INSIDE WHILE ONE PULLED FROM THE OUTSIDE UNTIL THEY BROKE THE FROZEN SEAL. MY FINGERS WERE IN EXTREME PAIN AND I COULDN'T BEND ANY OF THEM FOR SEVERAL HOURS. I HAD DEEP GROOVES ON EITHER SIDE OF MY FINGERS AND TO THIS DAY I HAVE SCAR TISSUE BUILD UP ON THE BACKSIDE OF MY FINGERS FROM HE COMPRESSION DAMAGE. THIS AGAIN HAPPENED TO MY 3 YEAR OLD DAUGHTER A YEAR LATER WHEN SHE RAN AND TRIED TO OPEN THE DOOR. FORTUNATELY HER FINGERS WERE SMALLER SO THERE WAS LESS DAMAGE TO HER FINGERS THAN MINE. BUT IN EITHER CASE, HAD THERE NOT BEEN OTHER PEOPLE THERE TO HELP. THERE WOULD BE NO HOPE OF SAVING YOURSELF. I SHOULD NOTE THAT I AM A 6' 28 YEAR OLD MALE WHO WORKS IN CONSTRUCTION AND IS IN GOOD SHAPE. WITH ALL OF MY EFFORT, INCLUDING PUTTING MY FEET ON THE PASSENGER DOOR AND PULLING I COULDN'T OPEN THE DOOR. THIS HAS BROKEN BOTH OF OUR AUTOMATIC DOORS.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10810806December 16, 2015
STEERING
THE STEERING WHEEL MAKES A TICKING OR CLUNKING SOUND AS IT IS TURNED BACK AND FORTH OR WHEN A BUMP AFFECTS ONE OF THE FRONT TIRES WHICH NATURALLY MOVES THE STEERING WHEEL ONE WAY OR THE OTHER. THERE ALSO SEEMS TO BE EXCESSIVE "SLOP" IN THE STEERING WHEEL MOVEMENT. DEALER HAS LOOKED AT IT AND SAID IT IS A FAULTY "INTERMEDIATE STEERING SHAFT" AND IT NEEDS TO BE REPLACED. THIS IS A KNOWN TOYOTA ISSUE WITH OTHER MODELS (2004-2011?). THERE ARE TWO U-JOINTS ON THE INTERMEDIATE SHAFT. ONE OR BOTH OF THEM IS WEARING OUT, CAUSING THE SOUND AND EXCESSIVE PLAY. THIS IS A DESIGN ISSUE AFFECTING THE STEERING WHEEL OF A MOTOR VEHICLE. I THOUGHT I SHOULD RECORD THIS COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810436December 15, 2015
STRUCTURE:BODY
REAR LIFT GATE FAILS AFTER OPENING AND CLOSES ON YOUR HEAD. NO SAFETY SENSOR AND CONTINUES TO CRUSH YOU IF YOU GET STUCK UNDER IT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10810605December 15, 2015
ENGINE, WHEELS
OUR VEHICLE HAS 119,698 MILES OF WEAR. WE HAD OUR VEHICLE SERVICED AT A REPUTABLE DEALER. WHILE STATIONARY, BOTH A WHEEL STUD (DURING TIRE ROTATION), AND THE OIL PUMP TENSIONER BOLT HOLE (DURING SERVICE) BROKE. DEALER TOLD US EXCESSIVE FORCE WAS NOT USED. I BELIEVE INFERIOR METAL USED IN MANUFACTURING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809961December 14, 2015
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT STATED THAT THE MOTOR TO THE BACK DOOR LATCH ON THE PASSENGER SIDE OF THE VEHICLE FAILED TO LOCK AUTOMATICALLY. IN ORDER TO LOCK THE DOOR, THE CONTACT HAD TO MANUALLY CLOSE THE DOOR. THE CONTACT TOOK THE VEHICLE TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809895December 13, 2015
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
VERY DANGEROUS SITUATION: TOYOTA SIENNA 2005 VSC (ANTI SKID SYSTEM) KICKS IN UNEXPECTEDLY FOR NO REASON. NUMEROUS TIMES I HAVE BEEN DRIVING STRAIGHT ALONG DRY ROADS ONLY TO HAVE MY ABS (ANTILOCK BRAKING SYSTEM) SUDDENLY COME ON, THE VAN SLOW DOWN, WITH THE VSC ALARM GOING OFF, AND THE VSC LIGHT BLINKING. IT'S VERY SCARY, ESPECIALLY ON THE HIGHWAY, AND IT BECOMES HARD TO CONTROL THE VAN. THIS HAS HAPPENED AT HIGH (~55 MPH) AS WELL AS LOW (~25-30MPH) SPEEDS. I DRIVE 90% ON SMOOTH, WELL-PAVED SUBURBAN ROADS, AND ABOUT 10% ON HIGHWAYS. THE FREQUENCY OF THIS DEFECT IS DEFINITELY INCREASING. ONE DAY IT HAPPENED 4 TIMES IN ONE TRIP! ALL FOR NO REASON, AND ALL UNDER DRY, NORMAL DRIVING CONDITIONS ON SMOOTH, SUBURBAN ROADS. MY VAN HAS 113K MILES ON THE ODOMETER. THIS DEFECT CREATES A VERY DANGEROUS SITUATION WHERE THE VEHICLE SLOWS SUDDENLY AND UNEXPECTEDLY, AND SWERVES TO ONE SIDE WITHOUT WARNING. I CAN'T UNDERSTAND HOW THERE HASN'T BEEN A RECALL YET. A QUICK SEARCH ONLINE SHOWS MANY PEOPLE HAVE HAD THIS EXACT SAME EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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